Computer-Use Agents

We present OpenComputer, a verifier-grounded framework for constructing verifiable software worlds for computer-use agents. OpenComputer integrates four components: (1) app-specific state verifiers that expose structured inspection endpoints over real applications, (2) a self-evolving verification layer that improves verifier reliability using execution-grounded feedback, (3) a task-generation pipeline that synthesizes realistic and machine-checkable desktop tasks, and (4) an evaluation harness that records full trajectories and computes auditable partial-credit rewards. In its current form, OpenComputer covers 33 desktop applications and 1,000 finalized tasks spanning browsers, office tools, creative software, development environments, file managers, and communication applications. Experiments show that OpenComputer's hard-coded verifiers align more closely with human adjudication than LLM-as-judge evaluation, especially when success depends on fine-grained application state. Frontier agents struggle with end-to-end completion despite partial progress, and open-source models exhibit sharp drops from their OSWorld-Verified scores, exposing a persistent gap in robust computer automation.

Computer-use agents increasingly operate inside live personal workspaces, where their actions can modify files, applications, GUI state, credentials, and authenticated sessions. This creates a tension between safety and quality: agents need isolation and rollback to avoid damaging user state, but also need fast branching to support speculative execution and parallel search. Existing VMs, containers, and checkpoint/restore systems can isolate or recover workloads, but they do not provide low-latency versioning of a full interactive workspace. We present TClone, a forkable personal workspace system for computer-use agents. TClone enables a live GUI workspace to be snapshotted, forked into isolated branches, rolled back, and selectively committed or merged. Its design separates fast branch creation from durable checkpointing, using sibling containers, copy-on-write memory sharing, filesystem versioning, GUI-local execution, and asynchronous checkpointing. In our end-to-end agent-loop measurement, TClone reduces total task latency by 1.9x and 1.5x over KVM and CRIU. By making workspace versioning a first-class systems primitive, TClone supports safer and higher-quality agent execution over real personal computing environments.

Desktop GUI agents operate under partial observability: visually similar screens can correspond to different underlying workflow states, so locally plausible actions can lead to sharply different outcomes. We frame this as a problem of computer/OS state exploration, where effective behavior requires both expanding the reachable frontier and reducing ambiguity before committing. We present ScreenSearch, a system that combines structural screen retrieval and deduplication with an ambiguity-aware PUCT graph-bandit for large-scale desktop exploration. The retrieval layer converts UIA trees into location-aware structural features, indexes related screens through sparse token search and metadata filters, and maintains a shared deduplicated state graph across VM workers. On top of this graph, we define a scalable ambiguity signal based on matched-action outcome dispersion. If similar screens produce different next states under the same action signature, the state should be probed further rather than treated as resolved. We use this signal together with frontier rewards to drive large-scale exploration and replay-start policy evaluation over the shared graph. Across 11 desktop applications, ScreenSearch collects over 1M screenshots and over 30K deduplicated states, yielding large exploration corpora with substantial cross-application and within-application diversity. On a fixed replay-start slice, we observe a clear novelty--ambiguity trade-off: some policies reduce ambiguity quickly while discovering little frontier. Ambiguity reduction alone is therefore not a sufficient exploration objective. Appendix ablations show that stronger proposal priors can materially improve unique-state discovery during corpus building. These results suggest that state identity, proposal quality, and ambiguity-aware search all matter when deciding when to probe and when to commit.

Computer-Using Agents (CUAs) are rapidly extending large language models (LLMs) beyond text-based reasoning toward action execution in more complex environments, such as web browsers and graphical user interfaces (GUIs). However, existing web and GUI agent benchmarks often rely on simplified settings, isolated tasks, or short-horizon interactions, making it difficult to assess capabilities of agents in realistic professional workflows. Software-as-a-Service (SaaS) environments are a natural choice for CUA evaluation, as they host a large share of modern digital work and naturally involve dynamic system states, cross-application coordination, domain-specific knowledge, and long-horizon dependencies. To this end, we introduce SaaS-Bench, a benchmark built on 23 deployable SaaS systems across six professional domains, containing 106 tasks grounded in realistic work scenarios. These tasks require long-horizon execution, cover both text-only and multimodal settings, and are evaluated with weighted verification checkpoints that measure strict task completion and partial progress. Experiments show that representative LLM-based agents struggle on SaaS-Bench, with even the strongest model completing fewer than 4% of tasks end-to-end, exposing limitations in planning, state tracking, cross-application context maintenance, and error recovery. Code are available at https://github.com/UniPat-AI/SaaS-Bench for reproduction.

Agentic modeling aims to transform LLMs into autonomous agents capable of solving complex tasks through planning, reasoning, tool use, and multi-turn interaction with environments. Despite major investment, open research remains constrained by infrastructure and training gaps. Many high-performing systems rely on proprietary codebases, models, or services, while most open-source frameworks focus on orchestration and evaluation rather than scalable agent training. We present Orchard, an open-source framework for scalable agentic modeling. At its core is Orchard Env, a lightweight environment service providing reusable primitives for sandbox lifecycle management across task domains, agent harnesses, and pipeline stages. On top of Orchard Env, we build three agentic modeling recipes. Orchard-SWE targets coding agents. We distill 107K trajectories from MiniMax-M2.5 and Qwen3.5-397B, introduce credit-assignment SFT to learn from productive segments of unresolved trajectories, and apply Balanced Adaptive Rollout for RL. Starting from Qwen3-30B-A3B-Thinking, Orchard-SWE achieves 64.3% on SWE-bench Verified after SFT and 67.5% after SFT+RL, setting a new state of the art among open-source models of comparable size. Orchard-GUI trains a 4B vision-language computer-use agent using only 0.4K distilled trajectories and 2.2K open-ended tasks. It achieves 74.1%, 67.0%, and 64.0% success rates on WebVoyager, Online-Mind2Web, and DeepShop, respectively, making it the strongest open-source model while remaining competitive with proprietary systems. Orchard-Claw targets personal assistant agents. Trained with only 0.2K synthetic tasks, it achieves 59.6% pass@3 on Claw-Eval and 73.9% when paired with a stronger ZeroClaw harness. Collectively, these results show that a lightweight, open, harness-agnostic environment layer enables reusable agentic data, training recipes, and evaluations across domains.

Computer-use agents (CUAs) automate on-screen work, as illustrated by GPT-5.4 and Claude. Yet their reliability on complex, low-frequency interactions is still poor, limiting user trust. Our analysis of failure cases from advanced models suggests a long-tail pattern in GUI operations, where a relatively small fraction of complex and diverse interactions accounts for a disproportionate share of task failures. We hypothesize that this issue largely stems from the scarcity of data for complex interactions. To address this problem, we propose a new benchmark CUActSpot for evaluating models' capabilities on complex interactions across five modalities: GUI, text, table, canvas, and natural image, as well as a variety of actions (click, drag, draw, etc.), covering a broader range of interaction types than prior click-centric benchmarks that focus mainly on GUI widgets. We also design a renderer-based data-synthesis pipeline: scenes are automatically generated for each modality, screenshots and element coordinates are recorded, and an LLM produces matching instructions and action traces. After training on this corpus, our Phi-Ground-Any-4B outperforms open-source models with fewer than 32B parameters. We will release our benchmark, data, code, and models at https://github.com/microsoft/Phi-Ground.git

Computer Use Agents (CUAs) can act through both atomic GUI actions, such as click and type, and high-level tool calls, such as API-based file operations, but this hybrid action space often leaves them uncertain about when to continue with GUI actions or switch to tools, leading to suboptimal execution paths. This difficulty stems from the scarcity of high-quality interleaved GUI-Tool trajectories, the cost and brittleness of collecting real tool trajectories, and the lack of trajectory-level supervision for GUI-Tool path selection. In this paper, we propose ToolCUA, an end-to-end agent designed to learn optimal GUI-Tool path selection through a staged training paradigm. We first introduce an Interleaved GUI-Tool Trajectory Scaling Pipeline that repurposes abundant static GUI trajectories and synthesizes a grounded tool library, enabling diverse GUI-Tool trajectories without manual engineering or real tool-trajectory collection. We then perform Tool-Bootstrapped GUI RFT, combining warmup SFT with single-turn RL to improve decisions at critical GUI-Tool switching points. Finally, we optimize ToolCUA with Online Agentic RL in a high-fidelity GUI-Tool environment, guided by a Tool-Efficient Path Reward that encourages appropriate tool use and shorter execution paths. Experiments on OSWorld-MCP show that ToolCUA achieves 46.85% accuracy, a relative improvement of approximately 66% over the baseline, establishing a new state of the art among models of comparable scale. It also improves by 3.9% over GUI-only settings, demonstrating effective GUI-Tool orchestration. The results further suggest that training in a hybrid action space is a promising paradigm for real-world digital agents. Open-sourced here: https://x-plug.github.io/ToolCUA/

Computer-use agents (CUAs) rely on visual observations of graphical user interfaces, where each screenshot is encoded into a large number of visual tokens. As interaction trajectories grow, the token cost increases rapidly, limiting the amount of history that can be incorporated under fixed context and compute budgets. This has resulted in no or very limited improvement in the performance when using history unlike other domains. We address this inefficiency by introducing ReVision, which is used to train multimodal language models on trajectories where redundant visual patches are removed using a learned patch selector that compares patch representations across consecutive screenshots while preserving spatial structure required by the model. Across three benchmarks, OSWorld, WebTailBench, and AgentNetBench, when processing trajectories with 5 history screenshots using Qwen2.5-VL-7B, ReVision reduces token usage by 46% on average while improving success rate by 3% over the no drop baseline. This establishes a clear efficiency gain, enabling agents to process longer trajectories with fewer tokens. With this improved efficiency, we revisit the role of history in CUAs and find that performance continues to improve as more past observations are incorporated when redundancy is removed.

Command line interface (CLI) agents are emerging as a practical paradigm for agent-computer interaction over evolving filesystems, executable command line programs, and online execution feedback. Recent work has used reinforcement learning (RL) to learn these interaction abilities from verifiable task feedback, yet few methods exploit the native structured attributes of CLI actions as learning signals. Beyond this underused action structure, CLI learning also couples two bottlenecks for coding agents. First, the agent must identify task-relevant evidence in a large codebase from partial observations. Second, sparse terminal rewards must be assigned to the actions that shape a long multi-turn trajectory. We study these bottlenecks through shell-driven information extraction and file editing tasks. For selective observation, we introduce $σ$-Reveal, an inference-time mechanism that selects token-budgeted context for the same CLI. For credit assignment, we propose Action Advantage Assignment ($\mathrm{A}^3$), a native agentic RL method that preserves the algorithmic complexity of standard agentic RL. $\mathrm{A}^3$ constructs turn-level advantages from episode-level relative feedback, abstract syntax tree (AST) based action sub-chain residuals, and tree-level trajectory margins. To further evaluate this problem setting, we construct ShellOps, a verifiable dataset suite covering CLI tasks in repository environments.

When a phone-use agent avoids harm, does that show safety, or simply inability to act? Existing evaluations often cannot tell. A harmful outcome may be avoided because the agent recognized the risk and chose the safe action, or because it failed to understand the screen or execute any relevant action at all. These cases have different causes and call for different fixes, yet current benchmarks often merge them under task success, refusal, or final harmful outcome. We address this problem with PhoneSafety, a benchmark of 700 safety-critical moments drawn from real phone interactions across more than 130 apps. Each instance isolates the next decision at a risky moment and asks a simple question: does the model take the safe action, take the unsafe action, or fail to do anything useful? We evaluate eight representative phone-use agents under this framework. Our results reveal two main patterns. First, stronger general phone-use ability does not reliably imply safer choices at risky moments. Models that perform better on ordinary app tasks are not always the ones that behave more safely when the next action matters. Second, failures to do anything useful behave like a capability signal rather than a safety signal: they track broader phone-use performance and increase when visual input is removed. Across models, failures split into two recurring patterns: unsafe choices in settings where the model can act but chooses wrongly, and inability to act in more visually and operationally demanding screens. Overall, a harmless outcome is not enough to count as evidence of safety. Evaluating phone-use agents requires separating unsafe judgment from inability to act. Code and public data: https://github.com/tangzhy/PhoneSafety.

Computer-use agents(CUAs)are moving frombounded benchmarks toward real software environments, wherethey operate browsers, desktops, mobile applications, flesystems,terminals, and tool backends. In such settings, reliability isno longer captured by task success alone: perception errors,planning drift, memory use, tool mediation, permission scope,and runtime oversight jointly determine whether agent actionsremain aligned with user intent, Existing surveys organize theCUA landscape by methods, platforms, benchmarks, or securitythreats, but less explicitly connect capability formation, author-ity exposure, failure manifestation, and control placement. Toaddress this gap, the article develops an architecture-lifecycleframework for deployment-grounded reliability in CUAs. Thearchitectural view analyzes Perception, Decision, and Executionas coupled layers that transform software observations intoauthority-bearing actions, The lifecycle view examines Creation.Deployment, Operation, and Maintenance as stages in which priorsare learned, tools and permissions are bound, runtime trajecto.ries are stressed, and assurance must be preserved under drift.Using this lens, the analysis synthesizes representative systems,benchmarks, and security/privacy studies; distinguishes wherefailures become visible from where their enabling conditions areintroduced, and maps recurring intervention surfaces for controloversight, and assurance. OpenClaw is used only as a public moti.vating example of an open deployment pattern, not as a verifedinternal case study. The conclusion highlights open challengesin controllable grounding, long-horizon constraint preservation,safe authority binding, mixed-trust runtime defense, privacy-preserving memory,and continual assurance.

Evaluating Computer Use Agents (CUAs) on interactive environments is fraught with methodological pitfalls that the field has yet to systematically address. We show that a 1MB replay script that blindly executes a recorded action sequence without ever observing the screen outperforms frontier models on prominent static benchmarks, and prove that its expected success rate is exactly equal to the source agent's pass@k in deterministic environments. We trace this and other failures to two root causes: non-principled environment design (static, unsandboxed, or unreliably verified environments) and non-principled evaluation methodology (naive aggregation and misuse of pass@k for stateful UI interactions). To address the first, we propose PRISM, five design principles for CUA environments (privileged verification, realistic environments, integrity-checked configurations, sandboxed execution, and multifactorial variability) and instantiate them in DigiWorld, a benchmark of 15 realistic sandboxed mobile applications able to evaluate agents in over 3.2 million verified unique configurations. To address the second, we develop an aggregation framework pairing Wilson score intervals with hierarchical bootstrap, producing confidence intervals that correctly account for the nested structure of CUA benchmarks, as we empirically demonstrate. All together, we show that principled environment design and rigorous evaluation methodology are not optional refinements but prerequisites for meaningful CUA research.

What if a browser agent could learn your work simply by watching you do it? We present cotomi Act, a browser-based computer-using agent that combines reliable multi-step task execution with persistent organizational knowledge learned from user behavior. For execution, an agent scaffold with adaptive lazy observation, verbal-diff-based history compression, coarse-grained actions, and test-time scaling via best-of-N action selection achieves 80.4% on the 179-task WebArena human-evaluation subset, exceeding the reported 78.2% human baseline. For organizational knowledge, a behavior-to-knowledge pipeline passively observes the user's browsing and progressively abstracts it into artifacts (task boards, wiki) exposed through a shared workspace editable by both user and agent. A controlled proxy evaluation confirms that task success improves as behavior-derived knowledge accumulates. In our live demonstration, attendees interact with the system in a real browser, issuing tasks and observing end-to-end autonomous execution and shared knowledge management.

Realistic long-horizon productivity work is strongly conditioned on user-specific computer environments, where much of the work context is stored and organized through directory structures and content-rich artifacts. To scale synthetic data creation for such productivity scenarios, we introduce Synthetic Computers at Scale, a scalable methodology for creating such environments with realistic folder hierarchies and content-rich artifacts (e.g., documents, spreadsheets, and presentations). Conditioned on each synthetic computer, we run long-horizon simulations: one agent creates productivity objectives that are specific to the computer's user and require multiple professional deliverables and about a month of human work; another agent then acts as that user and keeps working across the computer -- for example, navigating the filesystem for grounding, coordinating with simulated collaborators, and producing professional artifacts -- until these objectives are completed. In preliminary experiments, we create 1,000 synthetic computers and run long-horizon simulations on them; each run requires over 8 hours of agent runtime and spans more than 2,000 turns on average. These simulations produce rich experiential learning signals, whose effectiveness is validated by significant improvements in agent performance on both in-domain and out-of-domain productivity evaluations. Given that personas are abundant at billion scale, this methodology can in principle scale to millions or even billions of synthetic user worlds with sufficient compute, enabling broader coverage of diverse professions, roles, contexts, environments, and productivity needs. We argue that scalable synthetic computer creation, together with at-scale simulations, is highly promising as a foundational substrate for agent self-improvement and agentic reinforcement learning in long-horizon productivity scenarios.

While GUI agents have shown impressive capabilities in common computer-use tasks such as OSWorld, current benchmarks mainly focus on isolated and single-application tasks. This overlooks a critical real-world requirement of coordinating across multiple applications to accomplish complex profession-specific workflows. To bridge this gap, we present a computer-use benchmark in cross-application workflows, named WindowsWorld, designed to systematically assess GUI Agents on complex multi-step tasks that mirror real-world professional activities. Our methodology uses a multi-agent framework steered by 16 occupations to generate four difficulty-level tasks with intermediate inspection, which are then refined by human review and executed in a simulated environment. The resulting benchmark contains 181 tasks with an average of 5.0 sub-goals across 17 common desktop applications, of which 78% are inherently multi-application. Experimental results of leading large models and agents show that: 1) All computer-use agents perform poorly on multi-application tasks (< 21% success rate), far below the performance of simple single-app tasks; 2) They largely fail at tasks requiring conditional judgment and reasoning across $\geq$ 3 applications, stalling at early sub-goals; 3) Low execution efficiency, where tasks often fail despite far exceeding human step limits. Code, benchmark data, and evaluation resources are available at github.com/HITsz-TMG/WindowsWorld.

Computer-use agents provide a promising path toward general software automation because they can interact directly with arbitrary graphical user interfaces instead of relying on brittle, application-specific integrations. Despite recent advances in benchmark performance, strong computer-use agents remain expensive and slow in practice, since most systems invoke large multimodal models at nearly every interaction step. We argue that this uniform allocation of compute is fundamentally inefficient for long-horizon GUI tasks. Such trajectories are highly heterogeneous: many steps are routine and can be handled reliably by smaller, cheaper policies, while errors tend to concentrate at a relatively small number of high-risk moments. Across computer-use benchmarks, these failures repeatedly take two forms: progress stalls, where the agent loops, repeats ineffective actions, or fails to make meaningful progress, and silent semantic drift, where the agent continues taking locally plausible actions after already deviating from the user's true goal. To address this inefficiency, we propose an event-driven, step-level cascade for computer-use agents that runs a small policy by default and escalates to a stronger model only when lightweight learned monitors detect elevated risk. Our framework combines two complementary signals: a Stuck Monitor that detects degraded progress from recent reasoning-action history and triggers recovery, and a Milestone Monitor that identifies semantically meaningful checkpoints where sparse verification is most informative for catching drift. This design turns always-on frontier-model inference into adaptive, on-demand compute allocation over the course of an evolving interaction. The framework is modular and deployment-oriented: it can be layered on top of existing computer-use agents without changing the underlying agent architecture or retraining the large model.

Usability testing with experts and potential users can assess the effectiveness, efficiency, and user satisfaction of graphical user interfaces (GUIs) but doing so remains a costly and time-intensive process. Prior work has used computer use agents (CUAs) and other generative agents that can simulate user interactions and preference, but we show that agents still struggle to provide accurate usability assessments. In this work, we present a novel machine learning method that operationalizes a computational definition of usability to train CUAs to assess GUI usability by i) prioritizing important interaction flows, ii) executing them through human-like interactions, and iii) predicting a learned numerical usability score. We train a computer use agent, uxCUA, with our algorithm on a large-scale dataset of fully interactive user interfaces (UIs) paired with usability labels and human preferences. We show that uxCUA outperforms larger models in accurate usability assessments and produces realistic critiques of both synthetic and real UIs. More broadly, our work aims to build a principled, data-driven foundation for automated usability assessment in HCI.

The evolution of Multimodal Large Language Models (MLLMs) has shifted the focus from text generation to active behavioral execution, particularly via OS agents navigating complex GUIs. However, the transition of these agents into trustworthy daily partners is hindered by a lack of rigorous evaluation regarding safety, efficiency, and multi-modal robustness. Current benchmarks suffer from narrow safety scenarios, noisy trajectory labeling, and limited robustness metrics. To bridge this gap, we propose OS-SPEAR, a comprehensive toolkit for the systematic analysis of OS agents across four dimensions: Safety, Performance, Efficiency, and Robustness. OS-SPEAR introduces four specialized subsets: (1) a S(afety)-subset encompassing diverse environment- and human-induced hazards; (2) a P(erformance)-subset curated via trajectory value estimation and stratified sampling; (3) an E(fficiency)-subset quantifying performance through the dual lenses of temporal latency and token consumption; and (4) a R(obustness)-subset that applies cross-modal disturbances to both visual and textual inputs. Additionally, we provide an automated analysis tool to generate human-readable diagnostic reports. We conduct an extensive evaluation of 22 popular OS agents using OS-SPEAR. Our empirical results reveal critical insights into the current landscape: notably, a prevalent trade-off between efficiency and safety or robustness, the performance superiority of specialized agents over general-purpose models, and varying robustness vulnerabilities across different modalities. By providing a multidimensional ranking and a standardized evaluation framework, OS-SPEAR offers a foundational resource for developing the next generation of reliable and efficient OS agents. The dataset and codes are available at https://github.com/Wuzheng02/OS-SPEAR.

Mobile GUI agents can automate smartphone tasks by interacting directly with app interfaces, but how they should communicate with users during execution remains underexplored. Existing systems rely on two extremes: foreground execution, which maximizes transparency but prevents multitasking, and background execution, which supports multitasking but provides little visual awareness. Through iterative formative studies, we found that users prefer a hybrid model with just-in-time visual interaction, but the most effective visualization modality depends on the task. Motivated by this, we present AgentLens, a mobile GUI agent that adaptively uses three visual modalities during human-agent interaction: Full UI, Partial UI, and GenUI. AgentLens extends a standard mobile agent with adaptive communication actions and uses Virtual Display to enable background execution with selective visual overlays. In a controlled study with 21 participants, AgentLens was preferred by 85.7% of participants and achieved the highest usability (1.94 Overall PSSUQ) and adoption-intent (6.43/7).

GUI agents that control desktop computers via screenshot-and-click loops introduce a new class of vulnerability: the observation-to-action gap (mean 6.51 s on real OSWorld workloads) creates a Time-Of-Check, Time-Of-Use (TOCTOU) window during which an unprivileged attacker can manipulate the UI state. We formalize this as a Visual Atomicity Violation and characterize three concrete attack primitives: (A) Notification Overlay Hijack, (B) Window Focus Manipulation, and (C) Web DOM Injection. Primitive B, the closest desktop analog to Android Action Rebinding, achieves 100% action-redirection success rate with zero visual evidence at the observation time. We propose Pre-execution UI State Verification (PUSV), a lightweight three-layer defense that re-verifies the UI state immediately before each action dispatch: masked pixel SSIM at the click target (L1), global screenshot diff (L2a), and X Window snapshot diff (L2b). PUSV achieves 100% Action Interception Rate across 180 adversarial trials (135 Primitive A + 45 Primitive B) with zero false positives and < 0.1 s overhead. Against Primitive C (zero-visual-footprint DOM injection), PUSV reveals a structural blind spot (~0% AIR), motivating future OS+DOM defense-in-depth architectures. No single PUSV layer alone achieves full coverage; different primitives require different detection signals, validating the layered design.

As LM agents gain the ability to execute actions on real computer systems, we need ways to not only prevent harmful actions at scale but also effectively remediate harm when prevention fails. We formalize a solution to this neglected challenge in post-execution safeguards as harm recovery: the problem of optimally steering an agent from a harmful state back to a safe one in alignment with human preferences. We ground preference-aligned recovery through a formative user study that identifies valued recovery dimensions and produces a natural language rubric. Our dataset of 1,130 pairwise judgments reveals context-dependent shifts in attribute importance, such as preferences for pragmatic, targeted strategies over comprehensive long-term approaches. We operationalize these learned insights in a reward model, re-ranking multiple candidate recovery plans generated by an agent scaffold at test time. To evaluate recovery capabilities systematically, we introduce BackBench, a benchmark of 50 computer-use tasks that test an agent's ability to recover from harmful states. Human evaluation shows our reward model scaffold yields higher-quality recovery trajectories than base agents and rubric-based scaffolds. Together, these contributions lay the foundation for a new class of agent safety methods -- ones that confront harm not only by preventing it, but by navigating its aftermath with alignment and intent.

Computer-use agents have rapidly improved on real-world tasks such as web navigation, desktop automation, and software interaction, in some cases surpassing human performance. Yet even when the task and model are unchanged, an agent that succeeds once may fail on a repeated execution of the same task. This raises a fundamental question: if an agent can succeed at a task once, what prevents it from doing so reliably? In this work, we study the sources of unreliability in computer-use agents through three factors: stochasticity during execution, ambiguity in task specification, and variability in agent behavior. We analyze these factors on OSWorld using repeated executions of the same task together with paired statistical tests that capture task-level changes across settings. Our analysis shows that reliability depends on both how tasks are specified and how agent behavior varies across executions. These findings suggest the need to evaluate agents under repeated execution, to allow agents to resolve task ambiguity through interaction, and to favor strategies that remain stable across runs.

Computer-use agents that combine GUI interaction with structured API calls via the Model Context Protocol (MCP) show promise for automating software tasks. However, existing approaches lack a principled understanding of how agents should balance these two modalities and how to enable iterative self-improvement across diverse applications. We formulate MCP-GUI interplay as a unified hybrid policy learning problem where the agent learns when each modality provides complementary advantages, and show that distillation and experience augmentation target fundamentally different failure modes - requiring application-aware mechanism selection. Built on this formulation, we propose a self-evolving framework with a fully automatic pipeline that orchestrates automatic environment generation and validation, trajectory collection, gap-driven task synthesis, and quality-filtered training - all without manual intervention. A key innovation is our experience bank, which accumulates LLM-learned rules from trajectory comparison, enabling inference-time improvement without fine-tuning. Systematic cross-application analysis across three desktop applications reveals that the optimal strategy depends on MCP-GUI composition: distillation achieves 77.8% pass rate on MCP-dominant tasks (+17.8pp), while the experience bank excels on GUI-intensive tasks (+10.0pp).

Computer-use agents hold the promise of assisting in a wide range of digital economic activities. However, current research has largely focused on short-horizon tasks over a limited set of software with limited economic value, such as basic e-commerce and OS-configuration tasks. A key reason is that creating environments for complex software requires significant time and human effort, and therefore does not scale. To address this, we introduce Gym-Anything, a framework for converting any software into an interactive computer-use environment. We frame environment creation itself as a multi-agent task: a coding agent writes setup scripts, downloads real-world data, and configures the software, while producing evidence of correct setup. An independent audit agent then verifies evidence for the environment setup against a quality checklist. Using a taxonomy of economically valuable occupations grounded in U.S. GDP data, we apply this pipeline to 200 software applications with broad occupational coverage. The result is CUA-World, a collection of over 10K long-horizon tasks spanning domains from medical science and astronomy to engineering and enterprise systems, each configured with realistic data along with train and test splits. CUA-World also includes CUA-World-Long, a challenging long-horizon benchmark with tasks often requiring over 500 steps, far exceeding existing benchmarks. Distilling successful trajectories from the training split into a 2B vision-language model outperforms models 2$\times$ its size. We also apply the same auditing principle at test time: a separate VLM reviews completed trajectories and provides feedback on what remains, improving Gemini-3-Flash on CUA-World-Long from 11.5% to 14.0%. We release all code, infrastructure, and benchmark data to facilitate future research in realistic computer-use agents.

Computer-Use Agents (CUAs) leverage large language models to execute GUI operations on desktop environments, yet they generate actions without evaluating action quality, leading to irreversible errors that cascade through subsequent steps. We propose IntentScore, a plan-aware reward model that learns to score candidate actions from 398K offline GUI interaction steps spanning three operating systems. IntentScore trains with two complementary objectives: contrastive alignment for state-action relevance and margin ranking for action correctness. Architecturally, it embeds each candidate's planning intent in the action encoder, enabling discrimination between candidates with similar actions but different rationales. IntentScore achieves 97.5% pairwise discrimination accuracy on held-out evaluation. Deployed as a re-ranker for Agent S3 on OSWorld, an environment entirely unseen during training, IntentScore improves task success rate by 6.9 points, demonstrating that reward estimation learned from heterogeneous offline trajectories generalizes to unseen agents and task distributions.

Personalized computer-use agents are rapidly moving from expert communities into mainstream use. Unlike conventional chatbots, these systems can install skills, invoke tools, access private resources, and modify local environments on users' behalf. Yet users often do not know what authority they have delegated, what the agent actually did during task execution, or whether the system has been safely removed afterward. We investigate this gap as a combined problem of risk understanding and post-hoc auditability, using OpenClaw as a motivating case. We first build a multi-source corpus of the OpenClaw ecosystem, including incidents, advisories, malicious-skill reports, news coverage, tutorials, and social-media narratives. We then conduct an interview study to examine how users and practitioners understand skills, autonomy, privilege, persistence, and uninstallation. Our findings suggest that participants often recognized these systems as risky in the abstract, but lacked concrete mental models of what skills can do, what resources agents can access, and what changes may remain after execution or removal. Motivated by these findings, we propose AgentTrace, a traceability framework and prototype interface for visualizing agent actions, touched resources, permission history, provenance, and persistent side effects. A scenario-based evaluation suggests that traceability-oriented interfaces can improve understanding of agent behavior, support anomaly detection, and foster more calibrated trust.

Computer-use agents (CUAs) hold great promise for automating complex desktop workflows, yet progress toward general-purpose agents is bottlenecked by the scarcity of continuous, high-quality human demonstration videos. Recent work emphasizes that continuous video, not sparse screenshots, is the critical missing ingredient for scaling these agents. However, the largest existing open dataset, ScaleCUA, contains only 2 million screenshots, equating to less than 20 hours of video. To address this bottleneck, we introduce CUA-Suite, a large-scale ecosystem of expert video demonstrations and dense annotations for professional desktop computer-use agents. At its core is VideoCUA, which provides approximately 10,000 human-demonstrated tasks across 87 diverse applications with continuous 30 fps screen recordings, kinematic cursor traces, and multi-layerfed reasoning annotations, totaling approximately 55 hours and 6 million frames of expert video. Unlike sparse datasets that capture only final click coordinates, these continuous video streams preserve the full temporal dynamics of human interaction, forming a superset of information that can be losslessly transformed into the formats required by existing agent frameworks. CUA-Suite further provides two complementary resources: UI-Vision, a rigorous benchmark for evaluating grounding and planning capabilities in CUAs, and GroundCUA, a large-scale grounding dataset with 56K annotated screenshots and over 3.6 million UI element annotations. Preliminary evaluation reveals that current foundation action models struggle substantially with professional desktop applications (~60% task failure rate). Beyond evaluation, CUA-Suite's rich multimodal corpus supports emerging research directions including generalist screen parsing, continuous spatial control, video-based reward modeling, and visual world models. All data and models are publicly released.

Multimodal agentic pipelines are transforming human-computer interaction by enabling efficient and accessible automation of complex, real-world tasks. However, recent efforts have focused on short-horizon or general-purpose applications (e.g., mobile or desktop interfaces), leaving long-horizon automation for domain-specific systems, particularly in healthcare, largely unexplored. To address this, we introduce CareFlow, a high-quality human-annotated benchmark comprising complex, long-horizon software workflows across medical annotation tools, DICOM viewers, EHR systems, and laboratory information systems. On this benchmark, existing vision-language models (VLMs) perform poorly, struggling with long-horizon reasoning and multi-step interactions in medical contexts. To overcome this, we propose CarePilot, a multi-agent framework based on the actor-critic paradigm. The Actor integrates tool grounding with dual-memory mechanisms (long-term and short-term experience) to predict the next semantic action from the visual interface and system state. The Critic evaluates each action, updates memory based on observed effects, and either executes or provides corrective feedback to refine the workflow. Through iterative agentic simulation, the Actor learns to perform more robust and reasoning-aware predictions during inference. Our experiments show that CarePilot achieves state-of-the-art performance, outperforming strong closed-source and open-source multimodal baselines by approximately 15.26% and 3.38%, respectively, on our benchmark and out-of-distribution dataset.

Host-acting agents promise a convenient interaction model in which users specify goals and the system determines how to realize them. We argue that this convenience introduces a distinct security problem: semantic under-specification in goal specification. User instructions are typically goal-oriented, yet they often leave process constraints, safety boundaries, persistence, and exposure insufficiently specified. As a result, the agent must complete missing execution semantics before acting, and this completion can produce risky host-side plans even when the user-stated goal is benign. In this paper, we develop a semantic threat model, present a taxonomy of semantic-induced risky completion patterns, and study the phenomenon through an OpenClaw-centered case study and execution-trace analysis. We further derive defense design principles for making execution boundaries explicit and constraining risky completion. These findings suggest that securing host-acting agents requires governing not only which actions are allowed at execution time, but also how goal-only instructions are translated into executable plans.

Computer use agents create new privacy risks: training data collected from real websites inevitably contains sensitive information, and cloud-hosted inference exposes user screenshots. Detecting personally identifiable information in web screenshots is critical for privacy-preserving deployment, but no public benchmark exists for this task. We introduce WebPII, a fine-grained synthetic benchmark of 44,865 annotated e-commerce UI images designed with three key properties: extended PII taxonomy including transaction-level identifiers that enable reidentification, anticipatory detection for partially-filled forms where users are actively entering data, and scalable generation through VLM-based UI reproduction. Experiments validate that these design choices improve layout-invariant detection across diverse interfaces and generalization to held-out page types. We train WebRedact to demonstrate practical utility, more than doubling text-extraction baseline accuracy (0.753 vs 0.357 mAP@50) at real-time CPU latency (20ms). We release the dataset and model to support privacy-preserving computer use research.