User Simulation

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13 papers in the last four weeks, up 8% on the four weeks before. 0.1% of all new papers.

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Latest papers 76

Aug 3, 2026cs.CL

Can AI Agents Simulate A/B Test Outcomes? A Validation Framework for Agentic Experimentation

A/B testing remains the standard for rolling out new features in the technology industry. Each experiment, however, consumes real traffic, engineering effort, and weeks of wall-clock time. Can AI agents---conditioned on behavioral profiles and contextual descriptions of the intervention---simulate outcomes accurately enough to vet candidate treatments before committing live traffic? We formalize this question as a \emph{Simulated Randomized Controlled Trial} (S-RCT) and derive a two-layer error decomposition that separates agent approximation error from subsampling error, enabling targeted improvements to each. The framework is agent-agnostic: any behavioral model---from a fine-tuned specialist to a general-purpose foundation model---can serve as the simulation engine. Validated on 67 historical marketing A/B tests, a baseline S-RCT using an off-the-shelf foundation model captures directional signal (sign overlap 0.70) but systematically overshoots effect magnitudes. A two-phase pre-period calibration protocol reduces the squared prediction error (after removing irreducible measurement noise) by

{\sim}77\times

; a within-subject design---where each agent is exposed to both arms---reduces standard errors by

{\sim}2.4\times

. We discuss limitations of the current approach and identify applications where experimenters stand to benefit from agentic signals.

Stefan Hut, Lorenzo Masoero

Amazon

Causal Effect Estimation AI Agent Evaluation A/b Testing User Simulation

Jul 30, 2026cs.CL

Beyond Borrowed Histories: Person-Aligned User Simulation for Interactive Role-Playing Evaluation

Role-playing agents (RPAs) have become one of the most important consumer applications of large language models. Users engage in multi-turn conversations with RPAs for experiences such as emotional comfort, making reliable evaluation essential for measuring capability, comparing systems, and guiding further improvement. Existing benchmarks, however, typically require an RPA to continue a fixed dialogue history and then evaluate the continuation using a fixed rubric detached from the user. We identify and empirically demonstrate two limitations of this design. First, an RPA's output is shaped by the preceding dialogue history, preventing a scientifically grounded assessment of its role-playing ability in real multi-turn settings. Second, user experience varies substantially across individuals, and conventional fixed rubrics need not align with user satisfaction. We therefore introduce PALATE (Person-Aligned LLM-Simulated-User Assessment with Tailored Evaluation), a scalable RPA benchmark built on user simulators. PALATE is accompanied by a pool of 300 character profiles. Its main evaluation trains five per-user simulators and lets them engage candidate RPAs in free-form, multi-turn conversations over a pre-frozen panel of character profiles. Alongside a general quality rubric, we construct personalized rubrics to measure user satisfaction; on held-out annotated data, the personalized rubrics show higher agreement with human judgments than the general rubric. In the main evaluation of 16 candidates, PALATE separately characterizes generic turn quality, long-horizon session capability, and per-user experience on multi-turn trajectories co-constructed by each candidate. It thereby produces interpretable evaluations of specific user-RPA pairs rather than compressing systems into a single user-independent ranking.

Yuhang Zhu, Mingxuan Du, Benfeng Xu +3

University of Science and Technology of China · MetaStone · MetaStone Technology, Beijing, China

LLM Evaluation Large Language Model-Based Role-Play Simulation LLM Agent Evaluation Agent Evaluation Multi-Turn Dialogue Evaluation User Simulation

Jul 28, 2026cs.AI

Instruction-Tuned Language Models Cannot Sample from Distributions They Can Describe

Silicon sampling uses language models as proxies for human survey respondents, treating each model call as an independent draw from the persona's response distribution. We show this draw does not exist: instruction-tuned models do not sample from distributions, they collapse to a single output. The same persona on the same question returns the same answer on more than half of items in a public-opinion benchmark, and the model's internal probabilities concentrate on a single option. The failure is associated with, and amplified by, instruction-targeted post-training: instruction-tuned models are worse than their own bases in every family we can compare, the gap widens at each successive post-training stage and with the size of the tuning update, and continued pretraining on non-instruction tokens leaves it unchanged. Yet the knowledge survives: the same model that cannot sample from a distribution can describe it accurately in a single call. We call this gap the KNOWS/DOES split. Exploiting the split, a single call that asks the model to describe the response distribution more than halves the error against human survey data compared to persona aggregation. When per-persona outputs are required, we propose Prompt-Perturbed Argyle (PPA), which reduces the same error by 21%, spreading each persona's answers to mirror real population differences at no added cost.

Chaemin Jang, Dongman Lee, Jihee Kim

School of Computing, KAIST · School of Business and Technology Management, KAIST

Language Model Decoding LLM Prompting LLM Fine-Tuning User Simulation

Jul 27, 2026cs.AI

Reason-Mediated Behavioral Models for Auditing LLM Social Simulators

Large language models are increasingly used as social simulators, including as synthetic survey respondents. Most evaluations ask whether simulated outcomes resemble human outcomes. We argue that this is necessary but too weak: a simulator can match the final answer while using the wrong rationale-derived reason pattern. We study this problem through a 94-person sunscreen concept test in which each respondent evaluated three product concepts and wrote open-ended rationales. We map those rationales into signed reason states

Z

, where positive signs support adoption and negative signs block it. This gives a practical audit: holding respondent descriptors

D

, category context

K

, and concept treatment

X

fixed, do human rationale-derived reasons help predict behavior

Y

, and can an LLM simulate the same reason state without seeing the human rationale or outcome? Human rationale-derived reasons substantially improve held-out prediction of purchase intent. LLM-simulated reasons are more brittle: they often sound plausible, but frequently echo the concept board rather than recover the respondent's acceptance or rejection path. The paper contributes an evaluation framework for social simulators. Reason states do not identify natural causal effects by themselves, but they provide an interpretable test of whether a simulator's stated reasons align with human evidence.

Atharva Pandey, Gautam Jajoo

Kairosity

LLM Auditing Human Behavior Simulation LLM Reliability Large Language Model-Based Social Simulation User Simulation

Jul 23, 2026cs.LG

A Diffusion-Model Subpopulation Digital Twin for Mobile Health Deployment: A Case Study on the HeartSteps Intervention

Mobile-health interventions increasingly use online learning and decision making algorithms to personalize when to nudge users toward healthier behavior, but a poorly designed algorithm can burden and disengage participants. New algorithm design decisions should therefore be vetted against realistic simulated users before each real-life deployment. We propose a method to develop ``JITAI-Twins'': digital twins of a target subpopulation for comparing candidate online algorithms before a just-in-time adaptive intervention (JITAI) deployment. The method builds on a conditional time-series diffusion model that is temporally consistent (future actions do not affect the generated past), and it supports repeated updating from three sources of information, in three steps: pre-training on a large observational dataset, fine-tuning on small prior intervention deployments in related populations, and inference-time calibration to the next target population from domain-scientist expertise. We validate the twin at each pre-deployment stage of the long-running HeartSteps series (v2 through v4) of physical-activity suggestion intervention deployments, treating each successive deployment as an upcoming study. The proposed method reproduces the target subpopulation's temporal and between-participant structure better than simpler simulators. These results suggest that our twin can be used to simulate a target deployment before it runs, the prerequisite for testing and informing online algorithm design decisions.

Ziping Xu, Yuyi Chang, Chenshun Ni +5

† University of North Carolina at Chapel Hill · ‡ The Ohio State University · ⋄ Harvard University +1

Digital Twins User Simulation Diffusion Models

Jul 22, 2026cs.AI

SenWorld: A Digital-Twin Simulation for Generating Context-Rich Evaluation Data

Smartphone personal assistants reason over longitudinal personal data, yet evaluating them requires context-rich evaluation data whose correct answers are known, and real device traces are too privacy-sensitive to share. To address this challenge, we present SenWorld, a physically grounded, deterministic, event-sourced digital-twin simulation that generates such data with ground truth fixed by construction. In SenWorld, personas live through a full day in a world built from real map, weather, holiday, and network data; every observable signal is archived in full-system snapshots; and each evaluation case is labeled by a pointer to an existing record rather than by post-hoc annotation or a large language model (LLM) judge. We evaluate this method with 16 personas in Beijing. The generated data closely matches the held-out real-user benchmark in category distribution (Jensen--Shannon divergence (JSD) 0.070) and in the daily rhythm of communication records (JSD below 0.1), though generated records remain shorter than real ones. Without scripted interaction, personas form a fully reciprocated dialogue subgraph and differentiated behavioral repertoires. Projected into 717 evaluation cases, the generated data exposes 78 failures in a production smartphone assistant, concentrating on call and Short Message Service (SMS) records while contacts, schedules, and alarms never fail. The snapshot pointer confirms each failure as an assistant-side retrieval error, with no LLM judge involved. Overall, SenWorld offers a privacy-safe, reproducible, and distribution-checked path to evaluation data whose labels are fixed by construction.

Zenghui Zhou, Xiaoyang Li, Xiaoxuan Qiao +2

ByteDance Inc., Beijing, China

Synthetic Data Generation Agent Evaluation Synthetic Benchmark Generation Digital Twins User Simulation

Jul 5, 2026cs.IR

Autonomous Information Seeking: A Roadmap for Agentic Recommender Systems

The rapid integration of large language model-based agents into recommender systems has driven a shift from static, ranking-based pipelines toward autonomous and interactive systems that can reason, plan, and act. This survey provides a comprehensive overview of this emerging landscape by introducing a unified taxonomy grounded in the level of autonomy and three core paradigms of agentic recommender systems: agent-assisted recommendation, agent-as-recommender, and agent-as-user-simulator. The autonomy framework organizes existing methods along increasing capabilities in proactivity, context awareness, interaction flexibility, and adaptivity. Building on this framework, the survey analyzes how each paradigm adopts different agentic architectures and how agents enhance key components such as profiles, memory, tool use, workflows, and optimization mechanisms. We further examine evaluation methodologies for agentic recommendation, covering automated metrics, LLM-based judging, and simulation-based assessment, and discuss their limitations in capturing reasoning quality, user experience, and system behavior. Beyond existing evaluation protocols, we further discuss unresolved issues in evaluating agentic recommender systems, including trajectory-level assessment, agent contribution analysis, and calibration of user simulation. Lastly, the survey outlines open challenges in lifelong user modeling, contextual abstraction, multimodal alignment, controllability, trustworthiness, privacy, scalability, and efficiency. Together, these analyses establish a unified foundation for understanding the current progress of agentic recommender systems and highlight promising opportunities for developing more autonomous, reliable, and human-aligned recommendation agents.

Xinyu Lin, Yashar Deldjoo, Sunhao Dai +7

National University of Singapore · Polytechnic University of Bari · Renmin University of China +1

LLM Agent Evaluation Recommender Systems Large Language Model-Based Recommendation User Simulation

Jun 29, 2026cs.LG

SWE-INTERACT: Reimagining SWE Benchmarks as User-Driven Long-Horizon Coding Sessions

We introduce SWE-Interact, a new testbed for evaluating coding agents on multi-turn, interactive, user-driven software engineering tasks. Existing frontier SWE benchmarks typically provide complete requirements upfront and evaluate agents on autonomous implementation. In contrast, SWE-Interact places agents in a realistic developer workflow: a carefully designed user simulator starts with vague or incomplete instructions, progressively reveals requirements, inspects the agent's workspace, and provides targeted feedback, revisions, and new constraints until the full task goal has been handed off. Grounded in large-scale studies of real coding-agent interactions, this setup tests whether agents can discover user intent, adapt to evolving requirements, and build on their own prior work. Across a suite of frontier and open-weight models, we find that strong performance on single-turn SWE tasks does not reliably transfer to multi-turn, user-driven workflows: the best-performing models solve roughly 50% of single-turn baseline tasks but only 25% of the corresponding SWE-Interact tasks. The strongest models in our evaluation, including Opus 4.8 and GPT 5.5, start strong even in the face of vague initial instructions, persevere until all the requirements are surfaced by the user, integrate them better and write clean code. However, they still suffer from over-agentic coding, forgetting requirements and technical mistakes. Weaker models start poorly under ambiguity, give up early, forget or ignore instructions and rework their code more. Overall, SWE-Interact measures an orthogonal, real-world capability axis for frontier model development: interactive goal discovery and iterative refinement with a user in the loop.

Mohit Raghavendra, Anisha Gunjal, Aakash Sabharwal +1

1Scale AI

Coding Agents Software Engineering Benchmarks AI Agent Evaluation User Simulation

Jun 29, 2026cs.CL

SIMAX: A Scalable and Interpretable Framework for Multi-Fidelity and Annotated Clinician-Patient Dialogue Simulation

Background. The widespread deployment of ambient digital scribes is driving large-scale capture of clinician-patient dialogues. Human coding of clinical communication data remains costly, inconsistent, and difficult to scale, motivating AI-driven communication coding systems. However, evaluating these systems requires real-world dialogues and human-coded labels, both hard to obtain at scale. Methods. We developed SIMAX (Scalable and Interpretable Framework for Multi-Fidelity and Annotated Clinician-Patient Dialogue Simulation), a framework for generating controlled clinical dialogue data with reference behavioral annotations. SIMAX generates clinician-patient dialogues from predefined clinical scenarios, personas and voice conditions, and target communication behaviors. Behaviors are controlled using two codebooks: the Global Codebook for overall communication quality and the WISER Codebook for specific countable behaviors. We evaluated SIMAX using automated and human quality assessments and an example communication coding system. Results. SIMAX generated 3,388 simulated dialogues across three specialties, multiple visit stages, persona characteristics, and accent conditions. Automated assessment showed mean UTMOS and WV-MOS scores of 3.03 and 2.61, WER and CER of 0.07 and 0.05, and CLAP cosine similarity of 0.41, suggesting reasonable speech naturalness, high transcription fidelity, and positive text-audio correspondence. Human evaluation showed a median MOS of 4.67 and a median clinical realism score of 3.00. Downstream evaluation suggests that SIMAX can assess how a communication coding system responds to behavioral targets and reveal insufficient sensitivity in some dimensions. Conclusions. SIMAX generates controlled and reproducible simulated clinician-patient dialogues, providing a data foundation for developing, validating, and refining communication coding systems.

Zhuhan Bao, Rui Yang, Bohao Yang +16

Department of Biostatistics and Bioinformatics, Duke University School of Medicine, Durham, NC, USA · Duke-NUS AI + Medical Sciences Initiative, Duke-NUS Medical School, Singapore, Singapore · Centre for Biomedical Data Science, Duke-NUS Medical School, Singapore, Singapore +16

Human Behavior Simulation Controllable Speech Generation User Simulation

Jun 28, 2026cs.AI

Cognitive World Models for Process-Level Social Influence Evaluation

Social influence dialogue changes user behavior by altering internal cognitive states. The central evaluation question is whether the user's beliefs, desires, intentions, and emotions measurably change over the course of conversation, a process-oriented criterion that neither surface-level text metrics (BLEU/ROUGE) nor single-score LLM judgments can capture. We propose the \textbf{Cog}nitive \textbf{W}orld \textbf{M}odel \textbf{(CogWM)}, an LLM-based user model that reframes multi-turn dialogue evaluation from what did the user say'' to how did the user's internal cognitive state evolves.'' CogWM jointly predicts BDI/E cognitive states and user utterances and serves as both a user simulator and an evaluation platform, using a three-tier evaluation framework that covers turn-level fidelity, trajectory-level state dynamics, and task-level composite scoring. Trained via our \textbf{S}ummarize-\textbf{a}nd-\textbf{A}llocate \textbf{(SaA)} annotation pipeline on 150,454 user-turn samples across four social influence scenarios, CogWM achieves 77.6% emotion accuracy (2.1

\times

over GPT-5.5). In 3600 multi-agent discrimination trials, it distinguishes six commercial agents by their cognitive influence, with Llama-4-Scout ranking first (CTS +0.233). CogWM moves social influence dialogue evaluation from terminal judgment to process tracking. We have released our code\footnote{\scriptsize Code: https://github.com/lucianma05-create/CogWM} and models\footnote{Model: https://www.modelscope.cn/models/LucianMa/CogWM-14B}.

Minghui Ma, Bin Guo, Han Wang +4

Northwestern Polytechnical University, Xi’an, China · Harbin Engineering University, Harbin, China

LLM Evaluation Cognitive Modeling LLM Agent Evaluation Multi-Turn Dialogue Evaluation User Simulation

Jun 17, 2026cs.CL

Learning User Simulators with Turing Rewards

Learning to simulate human users in interactive settings could advance the training of agent assistants, evaluation of personalization systems, research in the social sciences, and more. Existing approaches generally do so by training a large language model (LLM) to match a single ground truth response, either by maximizing the log probability or by using a similarity reward. We instead propose Turing-RL: a Turing-Test-based reinforcement learning approach for training user simulator models. Turing-RL uses a discriminative Turing reward with an LLM judge to score how indistinguishable a generated response is from the real user's given the user's history, and the user simulator LLM learns to produce responses indistinguishable from what the user could have said with such rewards. Across two different domains--conversational chat and Reddit forum discussion--we find that Turing-RL consistently outperforms baseline methods on both LLM and human evaluation metrics. Our study suggests that optimizing for indistinguishability, rather than response matching, is effective for learning user simulators.

Yingshan Susan Wang, Cedegao E. Zhang, Linlu Qiu +5

Massachusetts Institute of Technology · Stanford University · MIT-IBM Watson AI Lab

Reward Modeling RL for Language Models User Simulation

Jun 16, 2026cs.AI

Simulated Customers Never Walk Away: Decision Fidelity of LLM User Simulators Measured Against Real Purchase Outcomes

LLM-as-user-simulation has become core infrastructure for conversational AI: agent benchmarks (tau-bench), training pipelines, and a growing body of fidelity studies all rely on LLMs role-playing the human side of dialogue. Existing frameworks measure communicative fidelity -- whether simulators talk like humans -- against ground truth from paid participants role-playing assigned goals. We argue this has a structural blind spot: when the goal is assigned, the user's willingness is exogenous, so no framework can test whether simulators make decisions like real users whose motivation is endogenous, latent, and decaying. We introduce decision fidelity -- whether a simulated population reproduces the decision-state dynamics of real users facing real, consequential choices -- and measure it on a unique testbed: 2,790 production conversations between an LLM sales agent and real customers, including 793 with verified payment outcomes. Using a teacher-forced probe protocol that holds context and instrument fixed, we find a systematic, outcome-correlated failure we call the disengagement deficit: simulators reproduce eventual buyers almost exactly (depth bias +0.09) but inflate eventual non-buyers toward the purchase frame (depth bias +0.40; d=0.38, p<0.001), halving expressed resistance (25.1% to 13.5%) and nearly doubling deliberation (21.9% to 40.1%) while fabricating no purchases. The deficit replicates across model families (DeepSeek: d=0.41, p=0.002) and resists the obvious fix: instructing the simulator that it may disengage cuts marginal bias five-fold but barely moves the outcome-conditioned contrast (d=0.34, p=0.008). Real non-buyers say "not now" and stop; simulated non-buyers ask about price. Evaluating or training sales and persuasion agents against such simulators overstates funnel progress exactly where it matters most -- the customers who walk away.

Liang Chen

Human Behavior Simulation User Simulation

Jun 12, 2026cs.CL

Dialogue SWE-Bench: A Benchmark for Dialogue-Driven Coding Agents

AI coding agents have rapidly transformed software engineering, powering widely used interactive coding assistants. Despite their interactive real-world use, existing benchmarks evaluate them as fully-autonomous systems. In this work, we introduce Dialogue SWE-Bench, an automatic benchmark dataset for evaluating the ability of coding agents to resolve real-world software engineering problems through dialogue with a user. We design a novel, persona-grounded user simulator to support our task evaluation, and augment our task evaluation with automatic evaluations of dialogue quality. We also propose a new schema-guided agent, aimed at improving the dialogue capabilities of off-the-shelf coding agents, which improves over strong baselines by 3-14%. Our results indicate that better coding models do not always correspond to better dialogue models, suggesting that dialogue capability is a distinct and currently understudied dimension of coding agent performance.

Brendan King, Jeffrey Flanigan

University of California, Santa Cruz

Coding Agents LLM Agent Evaluation AI Agent Benchmarks User Simulation

Jun 9, 2026cs.CL

VISTA: A Versatile Interactive User Simulation Toolkit for Agent Evaluation

Evaluation remains a critical bottleneck for interactive agent development. Existing evaluation methods often rely on static benchmarks, which fail to capture the dynamic, multi-step nature of agentic behavior and struggle to expose meaningful failure modes. While user-simulation-based evaluation offers a promising alternative, existing simulation frameworks suffer from two major limitations. First, they provide limited mechanisms for evaluating the quality and comprehensiveness of simulated interactions, making it difficult to assess whether a simulator sufficiently explores an agent's capabilities and failure modes. Second, most frameworks are restricted to either UI-only actions or API-only actions, limiting their ability to model the full range of realistic user behaviors. To address these limitations, we propose VISTA, a Versatile Interactive user Simulation Toolkit for Agent evaluation. Our toolkit includes a suite of six metrics for measuring the realism, capability coverage, and interaction effectiveness of simulated interactions. In addition, we develop a hybrid user simulator that integrates both UI-based interactions and API-based interactions, enabling more realistic and comprehensive evaluation across diverse interactive environments. We evaluate VISTA in e-commerce shopping and education customer service settings and demonstrate that it produces more realistic and comprehensive evaluations than existing methods.

Yunan Lu, Ryan Shea, Yusen Zhang +1

Department of Computer Science, Columbia University, 2Arklex.ai

Human Behavior Simulation AI Agent Evaluation User Simulation

Jun 5, 2026cs.HC

Does Persona Make LLMs K-pop Fans? A Pilot Study of LLM-Based Online Concert Audience Agents

A concert is a collective experience, but recorded performance videos are typically watched alone, stripping away the shared audience presence that makes concerts feel eventful. We investigate whether persona-based LLM audience agents can recreate aspects of this collective experience by generating real-time fan chat alongside a K-pop performance video. We present a multi-agent system in which ten LLM agents react through live-chat messages, comparing a persona-conditioned audience (each agent assigned a distinct fan identity, bias, and chat style) with a no-persona baseline. In a within-subjects pilot with K-pop fans (N=11), persona conditioning substantially improved model-level chat quality and perceived naturalness, but did not translate into differences in social connectedness, engagement, or affective response. Interviews suggest that online K-pop concert chat may operate as collective monologue rather than interpersonal dialogue, and that meaningful participation depends on shared identification with the specific artist and fandom. Persona conditioning can make LLM audiences appear more natural, but culturally meaningful collective experience may require deeper alignment between persona, crowd behavior, fandom identity, and user expectations.

Kirak Kim, Hyojin Kim, Yejin Son +2

Graduate School of Culture Technology, KAIST, Daejeon, South Korea · Department of Artificial Intelligence, Yonsei University, Seoul, South Korea

Multi-Agent LLM Systems LLM Agent Evaluation Persona-Conditioned Generation User Simulation

Jun 4, 2026cs.AI

PerceptUI: LLM Agents as Human-Aligned Synthetic Users for UI/UX Evaluation

User interface (UI) and user experience (UX) evaluation is central to product development, yet reliable feedback still relies on recruiting human participants or running online A/B tests, making early-stage iteration slow and costly. In light of this, recent work has explored Multimodal Large Language Models as proxy evaluators. However, existing approaches either produce surface-level critiques or a judgment that reflects the model's own biases rather than the genuine response of a particular user. We introduce PerceptUI, a framework for persona-conditioned UI/UX evaluation that predicts how a specific user would answer interface-related questions and produces natural-language rationales. PerceptUI is trained in two stages: (i) contrastive reflection fine-tuning distills teacher-generated rationales by extracting lessons from human decisions, and (ii) a reflective prompt-evolution step from the model's own failure traces. Across multiple domains and datasets, PerceptUI achieves human-level realism, generalizes to unseen questions and personas, and yields population-level response distributions.

Nicolas Bougie, Xiaotong Ye, Gian Maria Marconi +1

1Woven by Toyota

User Modeling User Simulation

Jun 3, 2026cs.CL

When Clients Stop Following: A Cognitive Conceptualization Diagram-driven Framework for Strategic Counseling

Large Language Models (LLMs) show promise in psychological counseling, yet existing benchmarks rely heavily on highly cooperative simulated clients. We observe a critical counselor-following phenomenon: these clients often rapidly shift from resistance to compliance after only a few turns, creating an illusion of therapeutic progress and inflating scores under current evaluation protocols through superficial empathy. To address this evaluation mismatch, we propose a Cognitive Behavioral Therapy (CBT)-grounded resistance-aware framework. We introduce CARS, a client simulator that explicitly models dynamic resistance via Cognitive Conceptualization Diagrams (CCDs). We present STREAMS, a dual-module framework that decouples strategic reasoning (Thinker) from response generation (Presenter) and optimizes it via reinforcement learning. We further propose EWTS-MI, an entropy-weighted metric for evaluating responsiveness under high-friction interactions. Experiments across resistant and non-resistant counseling settings validate our findings on evaluation mismatch and demonstrate the effectiveness of resistance-aware training for improving strategic robustness under challenging counseling interactions.

Yihao Qin, Junyi Zhao, Changsheng Ma +4

School of Information Science and Engineering, Lanzhou University

Mental Health Counseling Cognitive Modeling Clinical Language Model Evaluation User Simulation Cognitive Behavioral Therapy

Jun 1, 2026cs.CL

CRAB-Bench: Evaluating LLM Agents under Complex Task Dependencies and Human-aligned User Simulation

Evaluating LLM agents in realistic service scenarios requires complex task dependencies, imperfect user behavior, and an evaluation that accommodates multiple valid solutions. We introduce CRAB-Bench (Constraint-based Realistic Agent Benchmark) and RUSE (Realistic User Simulation Engine) to address this gap. CRAB-Bench generates tasks via a constraint graph over multiple interdependent entities with structured distractors, requiring agents to reason carefully over thousands of misleading candidates where only a tiny fraction of solutions are valid. RUSE replaces cooperative, template-like simulators with realistic users grounded in human behavioral studies, instantiated across diverse personas and four behavioral dimensions. Experiments on four frontier LLM agents show that the best model achieves only 61% pass@1 on CRAB-Bench, and switching to RUSE causes further drops of up to 57%, concentrated in task-solving ability rather than conversational quality. Information Disclosure is the most damaging behavioral dimension, and agents interacting with RUSE are less likely to admit mistakes, instead masking errors through implicit corrections.

Danqing Wang, Akshay Sivaraman, Lei Li

Carnegie Mellon University

Human Behavior Simulation LLM Agent Evaluation AI Agent Benchmarks User Simulation

May 28, 2026cs.CL

Who Am I? History-Aware Profiles for Student Simulation in Tutoring Dialogues

A key part of developing large language model (LLM)-powered, automated tutoring tools is student simulation, i.e., using LLMs to role-play as students, which can facilitate tutor model evaluation and training. Existing work mostly focuses on within-dialogue simulation, which lacks context on student knowledge and behavior, partly due to not grounding in past student question-answering or dialogue interactions. In this work, we introduce the task of history-conditioned student simulation, where the goal is to accurately predict student dialogue turns by leveraging information in the student's learning history. We propose a two-component framework in which a profile generator summarizes a student's history and a simulator predicts student turns conditioned on the resulting profile. We train both components with reinforcement learning (RL), yielding profiles optimized for faithful student simulation. We evaluate our method and baselines on the first-of-its-kind real-world dataset of student dialogues and question responses that we collect from a math learning platform. Extensive experiments show that our method significantly outperforms baselines, and demonstrate the importance of history, profiles, and RL training.

Zhangqi Duan, Shuyan Huang, Alexander Scarlatos +3

University of Massachusetts Amherst · 2Eedi

Large Language Model-Based Role-Play Simulation Intelligent Tutoring Systems User Simulation

May 27, 2026cs.CL

When Seekers Are Hard to Help: Evaluating Emotional Support Dialogue Systems in Worst-Case Interactions

Emotional Support Dialogue Systems (ESDSes) are increasingly evaluated and trained with LLM-simulated seekers. However, such simulated seekers often behave as cooperative, average-case users who disclose clearly, respond constructively, and accept support within a few turns. This can lead to overly optimistic evaluation and obscure whether ESDSes can handle difficult help-seeking interactions. In this work, we study ESDS evaluation under worst-case interactions, where seekers are hard to help due to low engagement, resistance, limited self-disclosure, emotional volatility, or rigid negative interpretations. We first conduct an expert simulation study with eight experienced counselling professionals, who simulate difficult seekers, interact with existing Chinese ESDSes, provide scale ratings, and participate in semi-structured interviews. Based on this study, we derive worst-case seeker behaviours and identify key limitations of current systems. We then propose a worst-case evaluation framework consisting of an LLM-based worst-case seeker simulator and four worst-case-oriented metrics: Deep Emotional Understanding, Guided Exploration, Balanced Emotional Support, and Authentic and Grounded Support. Evaluating 17 systems, we find that nearly all models suffer substantial performance drops under worst-case interactions. Large general-purpose LLMs are generally more robust than specialised ESDSes, but even the strongest models struggle to sustain engagement and improve seekers' emotional states. Finally, we show that worst-case simulation can also generate useful training data, improving the robustness of smaller models.

Jiajie Yang, Yangchun Li, Guanyi Chen +3

Hubei Provincial Key Laboratory of Artificial Intelligence and Smart Learning · National Language Resources Monitoring and Research Center for Network Media · School of Computer Science, Central China Normal University +2

Emotional Support Conversation User Simulation

May 26, 2026cs.CL

Recon: Reconstruction-Guided Reasoning Synthesis for User Modeling

User modeling aims to use language models (LMs) to mimic an individual's behavior from a corpus of past context-action pairs (e.g., conversation turns), enabling the simulation of users in settings like behavioral science, human-AI collaboration, and market research. Recent approaches augment these corpora with synthesized reasoning traces, typically generated by conditioning on both context and action. However, such conditioning constitutes post-hoc rationalization rather than reasoning: the trace is guaranteed to justify the action, but may not encode the underlying latent causal decision paths. We propose Recon, which uses action reconstruction to score reasoning traces by their predictive power: given a context and candidate reasoning, a reconstruction model predicts the action, and reconstruction fidelity determines reasoning quality. Across four domains, Recon achieves a 54.7% win rate over Backward Synthesis, a standard post-hoc rationalization baseline. Further, we find that training a reasoning synthesis model with rewards derived from Recon improves downstream user modeling performance, achieving a win rate of up to 70.0% over baselines. We further show that Recon-synthesized reasoning transfers across models, and improves user modeling beyond the reconstruction model. Our work demonstrates that post-hoc rationalization is insufficient for reasoning synthesis, and that useful and interpretable reasoning should naturally elicit the action from the context.

Alan Zhu, Mihran Miroyan, Carolyn Wang +4

University of California, Berkeley

CoT Reasoning User Modeling User Simulation LLM Reasoning

May 26, 2026cs.AI

From Static Context to Calibrated Interactive RL: Mitigating Distribution Shift in Multi-turn Dialogue with Aligned Simulator

A long-standing goal of the research community is to develop highly interactive LLM-based dialogue agents. Recent research focuses on optimizing policies based on fixed offline logs (Static Context RL) or using a prompt-based simulator (Interactive RL). In this work, we theoretically show that both paradigms are fundamentally limited by context distribution shift--a mismatch between dialogue histories observed during training and those encountered in real conversations. This shift compounds quadratically over turns and severely degrades dialogue quality. Specifically, we attribute this shift to two distinct sources: (i) policy-induced shift, arising from training on static histories rather than self-generated trajectories; and (ii) simulator-induced shift, stemming from discrepancies between simulated and real human behaviors. To address these challenges, we propose Calibrated Interactive RL, a unified framework that couples interactive RL with simulator alignment. By aligning the simulator with human interaction patterns, our approach reduces the sim-to-real gap and mitigates compounding distribution shifts. Experiments across multiple dialogue tasks confirm our theoretical analysis: (i) Interactive RL significantly outperforms the Static Context baseline by mitigating policy distribution shift; and (ii) calibrating simulators with our alignment method further bridges the sim-to-real gap, yielding state-of-the-art downstream performance.

Xiaohua Wang, Jiakang Yuan, Zisu Huang +5

Fudan University

RL for Language Models Reinforcement Learning Human Behavior Simulation Conversational Agents User Simulation

May 25, 2026cs.CL

Simulating Human Memory with Language Models

Language models are increasingly being deployed as user simulators, but their memory is far more reliable than that of real users. To measure this gap, we run a series of classic memory experiments from psychology on both humans and language models. Across tasks, we find that out-of-the-box language models exhibit better memory than humans, even when prompted to imitate human behavior. We then show that better prompting strategies and the use of a compactor can cause language models to forget content in a more human-like way. Using these methods, we show preliminary evidence that language models with human-like memory constraints can function as more effective user simulators in a downstream education task. Finally, we release human reference data and benchmarks to support future work on simulating human memory with language models.

Qihan Wang, Nicholas Tomlin, Michael Hu +2

NYU · UMass Amherst

LLM Evaluation Memory-Augmented Language Models Memorization in Language Models LLM Prompting LLM Memory Memorization in Generative Models+1

May 25, 2026cs.CL

Toward a Benchmark for Controllable Simulation of Imperfect Students with Large Language Models

Teacher education requires deliberate practice with learners who exhibit identifiable strengths, weaknesses, and partial mastery. Large language models could support such practice by simulating students with known skill components, enabling teachers to rehearse explanations, diagnoses, and instructional responses. For this purpose, however, the central requirement is neither to maximize benchmark accuracy nor to suppress isolated facts, but to control model behavior so that it reflects a specified skill profile. This paper investigates whether prompted language models can be steered to retain some skills while suppressing others. We introduce a benchmark-oriented framework in which an explicit skill vector represents a simulated student, prompt-based control specifies retained and missing competencies, and behavior is evaluated using profile-alignment metrics, retained-versus-forgotten comparisons, and cross-skill calibration analyses. The results show that selective partial mastery can be induced and measured in a structured mathematics setting, although the degree of controllability remains model-dependent. These findings position controllable learner simulation as a distinct research problem at the intersection of teacher education, educational simulation, and language-model control.

Alexander Apartsin, Omri Sason, Yehudit Aperstein

Holon Institute of Technology, Holon, Israel. · Afeka Tel Aviv Academic College of Engineering, Tel Aviv, Israel

LLM Evaluation Language Model-Based Control AI in Education Language Model Calibration User Simulation

May 21, 2026cs.AI

Unlocking Proactivity in Task-Oriented Dialogue

Proactive task-oriented dialogue (TOD), such as outbound sales, demands a persuasive agent that actively probes the user's concerns and steers the conversation toward acceptance within a bounded number of turns. Yet post-trained LLMs are inherently conservative, and reward-shaping RL (e.g., GRPO) struggles since it only re-weights what an already passive policy samples. We show that conditioning on the user's latent concerns unlocks proactive capability that no amount of sampling can undermine, establishing these concerns as a pivotal training-time signal. To operationalize this finding, we build the \textbf{Cognitive User Simulator}, which models each user as a stratified persona comprising observable external traits and hidden internal concerns. The simulator produces faithful and diverse interactions, while emitting per-turn state dynamics that track persuasion progress. We then introduce \textbf{Simulator-Induced Asymmetric-View Policy Optimization}, which converts the modeled concerns and the simulation state transition into complementary training objectives: (1) \emph{Asymmetric On-Policy Self-Distillation} that transfers concern-aware behavior from a privileged view of the same policy into its deployable, conversation-only view; and (2) \emph{State-Transition Policy Refinement} ...

Azure Zhang, Ning Gao, Yuqin Dai +7

1Keeta AI, Meituan · 2Independent Researcher · 3CUHK +1

LLM Post-Training Conversational Agents User Simulation Task-Oriented Dialogue Systems Text Generation

May 20, 2026cs.CL

The Illusion of Intervention: Your LLM-Simulated Experiment is an Observational Study

Large language models (LLMs) show potential as simulators of human behavior, offering a scalable way to study responses to interventions. However, because LLMs are trained largely on observational data, interventions in experiments with LLM-simulated synthetic users can induce unintended shifts in latent user attributes, causing user drift where the implicit simulated population differs across treatment conditions, potentially distorting effect estimates. We formalize the confounding or selection bias that can arise due to user drift and show how intervention-dependent shifts can inflate or attenuate observed differences in user responses under intervention. To diagnose confounding, we propose using negative control outcomes--attributes that should remain invariant under intervention--to identify distribution shifts across intervention conditions, providing evidence of user drift. To mitigate drift, we study adjusting the persona specification by eliciting additional confounders, finding that targeted, setting-relevant confounders can substantially reduce bias across survey-style and multi-turn agent evaluations.

Victoria Lin, Taedong Yun, Maja Matarić +3

Google DeepMind · Carnegie Mellon University

Human Behavior Simulation Large Language Model-Based Social Simulation Causal Inference Selection Bias User Simulation

May 19, 2026cs.AI

SimGym: A Framework for A/B Test Simulation in E-Commerce with Traffic-Grounded VLM Agents

A/B testing remains the gold standard for evaluating modifications to e-commerce storefronts, yet it diverts traffic, requires weeks to reach statistical significance, and risks degrading user experience. We present SimGym, a framework for simulating A/B tests on e-commerce storefronts using vision-language model (VLM) agents operating in a live browser. The framework comprises three key components: (a) a traffic-grounded persona generation pipeline that derives per-shop buyer archetypes and intents from production clickstream data; (b) a live-browser agent architecture that combines multimodal perception over visual and browser-structured observations with episodic memory and guardrails to conduct coherent shopping sessions across control and treatment storefronts; and (c) an evaluation protocol that compares simulated outcome shifts with observed shifts in real buyer behavior. We validate SimGym on A/B tests of visually driven UI theme changes from a major e-commerce platform across diverse storefronts and product categories. Empirical results show that SimGym agents achieve strong agreement with observed outcome shifts, attaining 77% directional alignment with add-to-cart shifts observed across interface variants in real-buyer traffic. It reduces experimental cycles from weeks to under an hour, enabling rapid experimentation without exposing real buyers to candidate variants.

Han Li, Vibhor Malik, Zahra Zanjani Foumani +17

Shopify, Bellevue, Washington, USA

Tool-Using Vision-Language Agents A/b Testing E-Commerce User Simulation Web Agents

May 14, 2026cs.AI

SimPersona: Learning Discrete Buyer Personas from Raw Clickstreams for Grounded E-Commerce Agents

LLM-based web agents can navigate live storefronts, yet they often collapse to a single "average buyer" policy, failing to capture the heterogeneous and distributional nature of real buyer populations. Existing personalization methods rely on hand-crafted prompt-based personas that are brittle, difficult to scale, context-inefficient, and unable to faithfully represent population-level behavior. We introduce SimPersona, a novel framework that learns discrete buyer types from historical traffic and exposes them to LLM-based web agents as compact persona tokens. Given raw clickstreams, a behavior-aware VQ-VAE induces a discrete buyer-type space that captures the statistical structure of real buyer behavior and merchant-specific buyer population distributions. To provide behavior-specific guidance to LLM-based web agents, SimPersona maps each learned buyer type to a dedicated persona token in the LLM agent vocabulary and fine-tunes the agent with these tokens on real browsing traces. At inference, each synthetic buyer is assigned to a learned buyer type with a single encoder forward pass, requiring no retraining or store-specific prompt engineering. For population-level simulation, SimPersona samples buyer types from each merchant's empirical distribution over the learned VQ-VAE codebook and instantiates agents with the corresponding persona tokens, preserving merchant-specific buyer population distributions. Evaluated on

8.37

M buyers across

42

held-out live storefronts, SimPersona achieves

78\%

conversion-rate alignment with real buyers, exhibits interpretable behavioral variation across buyer types, and outperforms a baseline with

8\times

more parameters on goal-oriented shopping tasks. We further release an open-source data pipeline that converts raw e-commerce event logs into buyer representations and agent-training traces.

Zahra Zanjani Foumani, Alberto Castelo, Shuang Xie +3

Shopify · Bellevue, Washington, USA

LLM Personalization Vector-Quantized Variational Autoencoder User Modeling E-Commerce User Simulation Web Agents

May 13, 2026cs.AI

Beyond Cooperative Simulators: Generating Realistic User Personas for Robust Evaluation of LLM Agents

Large Language Model (LLM) agents are increasingly deployed in settings where they interact with diverse users, including those who are unclear, impatient, or reluctant to share information. However, collecting real interaction data at scale remains expensive. The field has turned to LLM-based \emph{user simulators} as stand-ins, but these simulators inherit the behavior of their underlying models: cooperative and homogeneous. As a result, agents that appear strong in simulation often fail in real human interactions. To narrow this gap, we introduce Persona Policies (PPol), a plug-and-play control layer that induces realistic behavioral variation in user simulators while preserving original task goals. Rather than hand-crafting personas, we employ an evolutionary coding agent to discover persona generation programs optimized for human-likeness and behavioral coverage over real user conversations. The evolved program generates diverse, human-like personas for any task in the domain. Across 4 benchmarks--including

τ^2

-bench Retail and Airline, ColBench, and WildChat--evolved PPol yield 28-72% absolute gains in fitness score over the baseline simulator. In blinded evaluations, annotators judged PPol users as 'human' 80.4% of the time, nearly 2x more than the baseline simulators. Training agents with PPol also improves real-world performance: our user study with live human-agent interactions showed that fine-tuning with our method boosted task success by +23% over default baselines. PPol thus offers a novel approach to strengthen simulator-based evaluation and training without changing underlying tasks.

Harshita Chopra, Kshitish Ghate, Aylin Caliskan +3

University of Washington, Seattle, WA · Georgetown University, Washington, DC

Human Behavior Simulation LLM Agent Evaluation LLM Agent Training Persona-Conditioned Generation User Simulation

May 12, 2026cs.CR

PrivacySIM: Evaluating LLM Simulation of User Privacy Behavior

Large language models (LLMs) are increasingly used to simulate human behavior, but their ability to simulate

individual

privacy decisions is not well understood. In this paper, we address the problem of evaluating whether a core set of user persona attributes can drive LLMs to simulate individual-level privacy behavior. We introduce PrivacySIM, an evaluation suite that benchmarks LLM simulation of user privacy behavior against the ground-truth responses of 1,000 users. These users are drawn from five published user studies on privacy spanning LLM healthcare consultations, conversational agents, and chatbots. Drawing on these user studies, we hypothesize three persona facets as plausible predictors of privacy decision-making: demographics, previous experiences, and stated privacy attitudes. We condition nine frontier LLMs on subsets of these three facets and measure how often each model's response to a data-sharing scenario matches the user's actual response. Our findings show that (1) privacy persona conditioning consistently improves simulation quality over no-persona conditioning, but even the strongest model (40.4% accuracy) remains far from faithfully simulating individual privacy decisions. (2) A user's stated privacy attitudes alone may not be the best predictor because they often diverge from the user's actual privacy behavior. (3) Users with high AI/chatbot experience but low stated privacy attitudes are the most challenging to simulate. PrivacySIM is a first step toward understanding and improving the capabilities of LLMs to simulate user privacy decisions. We release PrivacySIM to enable further evaluation of LLM privacy simulation.

James Flemings, Murali Annavaram

University of Southern California

LLM Evaluation User Modeling User Simulation