Clients

Cross-silo Federated Learning (FL) enables geographically distributed institutions to collaboratively train machine learning models without sharing raw data. In wide-area deployments, however, communication delays often dominate round completion time and exacerbate the straggler effect. Hybrid FL addresses this challenge by combining synchronous and asynchronous client participation, but effective partitioning requires visibility into network conditions such as shared bottlenecks, link utilization, and path contention that individual clients cannot observe. We present HybridFLow, a closed-loop SDN-driven orchestration framework that integrates network-layer intelligence directly into hybrid FL. Leveraging the SDN controller's global topology view, HybridFLow generates calibrated per-client communication-time estimates before each training round and uses them to partition clients into synchronous and asynchronous groups while balancing round latency and update staleness. After each round, measured communication times are fed back to the controller to continuously refine future predictions. Experimental results across multiple network topologies show that HybridFLow reaches 80% target accuracy 33-40% faster than SmartFLow and reduces average round duration by 30-40 seconds, while FedAsync fails to reach the target accuracy under non-IID data distributions.

LLM-based simulated clients are increasingly used to train novice counselors, evaluate LLM therapists, and generate synthetic data. However, current simulators produce overly cooperative clients that disclose too readily, accept therapeutic reframes without resistance, and resolve core issues within a single session. We trace these issues to profiles that lack causal depth and behavioral mechanisms that treat all content as equally accessible. We present PatientAct, a framework for client simulation grounded in established clinical theories. Our profiles integrate the 5Ps clinical case formulation, providing causal depth without tying the design to any single therapeutic modality. During simulation, profiles include a dynamic memory layer in which items carry trust thresholds (e.g., symptoms are available early, whereas formative memories require a sustained therapeutic alliance). At each turn, the client's emotional reaction and behavior are modeled before generating a response. If the therapist approaches gated content, PatientAct expresses resistance in terms of quantity, content, and style rather than defaulting to cooperation or a single resistance pattern. We evaluate our framework on 40 clinical situations and demonstrate that it generates diverse profiles with high clinical plausibility. Moreover, PatientAct significantly outperforms the baselines, yielding substantial gains in resistance quality and behavioral realism. Our code and data will be publicly available via github.com/Sahandfer/PatientHub.

Practitioners enrich customer-return models with ever more signals (lifetime value, category, recency/frequency, calendar, geography), and the temporal-point-process (TPP) literature follows suit with covariate- and external-covariate-conditioned intensities. But does any of it improve the timing, and how would you know? A null ("feature X doesn't help") is only meaningful if the model could have found a signal. We make two contributions--a method and a measurement--to answer this credibly. (i) A screen-and-confirm protocol that certifies whether a candidate signal improves a TPP's event-timing likelihood: a positive control plants a coupling of known strength and confirms the model recovers it, so a real-data null can be read as "no signal" rather than "weak method." The control is validated for categorical and continuous encodings, and on a real clock-driven dataset (NYC taxi hour-of-day). (ii) A model-free ceiling quantifying how little of customer-return timing is point-predictable at all (a single-digit percentage of gap variance from any covariate; returns are near-memoryless). With these we certify a clean result on three public benchmarks (Amazon, Taobao, RetailRocket) and a real marketplace (Thumbtack): the inter-event clock--continuous-time decay, long known to beat frozen-intensity models--is nearly sufficient, and the conditioning the field keeps adding is redundant or harmful on top of it (statistically null on the public benchmarks, at most 0.06 NLL; null to mildly harmful on the marketplace). We do not claim to discover that decay helps; our contribution is the tools that turn "conditioning doesn't help" into a checkable, certified statement--plus an honest-evaluation account of the read-out/leakage pitfalls we hit and retracted.

Financial agents can turn correct context into an unauthorized effect: a customer-facing commitment, trade, or deployed policy. We present SAGE-Fin, a finance-specific authority-handoff contract that makes the proposed effect, not merely its text, the object of runtime control. SAGE-Fin compiles proposals into typed, adapter-bound candidates; records missing or stale institutional obligations as coverage debt; contracts authority under current market, account, policy, and dialogue state; and requires an exact-artifact receipt whose nominal type matches the consuming response, execution, or policy adapter. Evidence and workflow progress cannot substitute for effect authority, and prior authorization is rechecked after state changes. Across an authored 616-case catalog, five deterministic specifications yield 3,080 outputs; a label-isolated harness obtains 616/616 binary reference-prototype parity, including 3/3 named response-gate fixtures, while 22 tests cover selected paths. These results establish executable conformance, not independent safety accuracy. Separately, SAGE-Fin's response gate processed real customer-facing production requests at a confidential digital-asset platform. An operational team independent of the implementation team reached a strongly positive post-deployment conclusion on practical usefulness and workflow fit, and end-user feedback was also strongly positive. Disclosure permits only the review's independence, stakeholder classes, assessed dimensions, and directional conclusion, so this is qualitative field corroboration rather than an aggregate effect estimate. Three distinct de-identified predecessor failures, with independently confirmed 0/3 interception, ground repeated-emission drift, stale account evidence, and missing escalation state without estimating prevalence or treatment effect.

Federated learning of foundation models faces a fundamental resource-asymmetry challenge: the institutions holding the most valuable domain-specific data cannot host billion-parameter models. Existing heterogeneous federated approaches attempt to bridge this gap through parameter-efficient tuning, model pruning, or knowledge distillation, yet each trades away a critical property, whether full-model memory reduction, architectural self-containedness, or representational fidelity, leaving the core tension unresolved. We propose FedSLM, a parameter-centric framework for federated fine-tuning with heterogeneous compressed clients. FedSLM uses SVD-based decomposition to produce self-contained client models, whose low-rank subspaces form nested manifolds that are structurally compatible for aggregation. It then applies a two-stage protocol that synchronizes lightweight adapters within compression groups and fuses full-rank reconstructions across groups via structural alignment. Finally, a weak-to-strong elicitation step with auxiliary confidence loss transfers the aggregated knowledge to the full-scale server, while an explicit bias--variance trade-off mitigates compression artifacts. We provide theoretical guarantees for adapter-level aggregation, subspace-alignment bounds for cross-group fusion, and a characterization of how the confidence loss mitigates weak-supervision noise. Experiments on natural language and vision--language benchmarks show that FedSLM outperforms existing federated baselines under both IID and non-IID partitions, while client models operate at roughly 50% of the GPU memory required by the full model.

Federated learning has emerged as a promising paradigm for spatio-temporal forecasting (STF), enabling collaborative model training without sharing raw observations. Existing federated STF methods primarily regard cross-client heterogeneity as an optimization challenge and mitigate it through personalized approaches. However, such heterogeneity fundamentally stems from diverse \emph{environmental conditions}, and these methods capture environment-specific forecasting patterns, hardly generalizing under environmental shifts. Our key insight is that the environmental diversity across federated clients should be exploited, as they provide \emph{complementary observations of the same underlying spatio-temporal system}. Based on this insight, we propose \method, a novel federated de-confounding framework that \textbf{treats clients as distinct causal environments}. \method leverages the client heterogeneity as distributed environmental evidence and learns a global prototype codebook to capture shared environmental regimes. We further derive a theoretical federated de-confounding bound that is linearly controlled by the averaged confounding strength. Extensive experiments demonstrate that \method consistently outperforms federated baselines, while providing transferable, interpretable, and communication-efficient environmental representations.

Lead ranking in Customer Relationship Management (CRM) systems faces a persistent challenge: models achieving high offline accuracy often underperform in production. We identify three fundamental gaps responsible for this disconnect: offline-online metric mismatch, pointwise-listwise objective misalignment, and temporal distribution drift. To address these gaps, we propose SalesLoop, a reinforcement learning framework that establishes a closed feedback loop between model predictions and real-world business outcomes. Our approach introduces (1) a performance-aware reward that encodes conversion outcomes weighted by ranking position and conversion velocity, and (2) Discriminative GRPO, a listwise optimization objective that adapts Group Relative Policy Optimization to discriminative ranking models. SalesLoop improves NDCG@K by +7.9% and P@K by +15.8% over the strongest static baseline. A 160-day production A/B test at a New Energy Vehicle manufacturer, spanning 16.5M leads and 280 sales specialists across two provincial markets, validates statistically significant cumulative lift of +4.7% ($p=0.047$) and +8.7% ($p=0.002$). In production, the ranking backbone achieves Top-10% recall of 44.1% and surfaces high-intent leads at $2.3\times$ the conversion rate of specialist baselines.

We used a large language model (GPT-4.1) to annotate the text of about 9,000 support conversations at a global consumer-goods firm, decomposing customer-care satisfaction into component axes (overall, agent, outcome, product, and customer effort), and validated the LLM annotations against the satisfaction ratings customers gave themselves. Four of five axes track self-reported satisfaction closely (overall, agent, and outcome near an unadjusted 0.65; effort -0.54), while product satisfaction is weak against the available proxy. The unadjusted correlation also understates the alignment: the disagreements concentrate in a small, readable tail of divergent sessions rather than in general drift, and the overall correlation rises to 0.811 when only the severe divergences are excluded and to 0.914 when the full divergent tail is excluded. The axes are also highly collinear, and adding them to the overall score does not improve prediction of the customer's rating, the decomposition's value is not incremental prediction but attribution and coverage. And, with greater coverage the picture of the data changes. Read on every contact rather than the few that return a survey, satisfaction is markedly lower than the survey reports (a full-census 2.91 against the surveyed 3.62 on a five-point scale). The promise of decomposed satisfaction as a methodology is the ability to identify more nuanced drivers of customer experience in conversational data.

Customer churn is a major challenge for telecommunication companies, directly eroding revenue and long term customer relationships. Traditional retention programs rely on generic, not personalized incentives and lack the precision to identify high risk customers before they leave. This paper presents a data driven marketing optimization framework integrating machine learning based churn prediction, customer segmentation combining churn risk with customer value, and tailored, segment specific marketing and Return on Investment ROI strategies. Using the IBM Telco Customer Churn dataset with 7043 customers and 21 features, three gradient boosting ensembles, XGBoost, LightGBM, and CatBoost, were trained and tuned via randomized search with stratified 5 fold cross validation, class weighting, and F1 score driven decision threshold optimization to counter a class imbalance of 73.4% versus 26.6%. CatBoost was selected as the deployment model, achieving 77.68% accuracy, an F1 score of 0.6366, a PR AUC of 0.6553, and a ROC AUC of 0.8403 on the held out test set. Customers were partitioned with K Means clustering, validated via the Elbow method and visualized with Principal Component Analysis, into High, Medium, and Low Value segments, cross tabulated against churn risk labels to define four actionable clusters. Segment specific retention, upsell, and engagement strategies were designed for each cluster, and a theoretical ROI and CLV framework quantifies the financial impact of the proposed interventions. The pipeline was operationalized in an interactive Streamlit web application allowing marketing teams to upload data, filter by segment, visualize churn drivers via SHAP, and download automated segment reports. Results confirm that combining predictive churn modeling with value aware segmentation yields more actionable and profitable marketing decisions than churn prediction alone.

Consumer financial complaints provide a valuable source of information for identifying service failures, dispute frictions, and operational deficiencies in consumer-facing financial institutions. This paper proposes a hybrid machine learning framework for predicting monetary relief outcomes using Consumer Financial Protection Bureau complaint data. We formulate the task as an imbalanced binary classification problem, where complaints closed with monetary relief are treated as compensable outcomes. The proposed framework integrates multiple sources of predictive information, including complaint narrative text, LDA-based topic representations, interpretable text-engineered features, and structured categorical attributes such as company and state. An XGBoost classifier is trained using a temporal train-test split, with earlier complaints used for model development and more recent complaints reserved for out-of-sample evaluation. Compared with a TF-IDF baseline, the proposed framework substantially improves predictive performance, increasing AUC-ROC from 0.69 to 0.78 and improving PR-AUC under class imbalance. Feature importance analysis shows that textual signals, latent complaint topics, and company identity all contribute meaningful predictive information. In particular, company-level effects reveal systematic variation in complaint resolution patterns across financial institutions. These findings suggest that consumer complaint narratives can serve as alternative data for monitoring consumer harm, identifying firm-level operational weaknesses, and supporting early-stage risk surveillance in consumer finance.

Mixture-of-Experts (MoE) language models are often described as ideal for resource-constrained inference. Each token activates only a small subset of experts, so the per-token compute cost, in floating-point operations (FLOPs), resembles that of a much smaller dense model. Whether that FLOP advantage survives in practice is far less clear. We ask whether MoE models actually run faster and cheaper than comparable dense models on consumer-grade and edge hardware. We benchmark OLMoE-1B-7B (1.3 B active of 6.9 B total) against three dense baselines on an Apple M2 Pro and an NVIDIA Jetson Orin Nano 8 GB through llama$.$cpp, measuring throughput, memory, and on-device energy. The answer is device-dependent: OLMoE's active-parameter advantage is only partly realised on the laptop (~10% behind the same-active Llama-3.2-1B) and erodes on the edge device (~31% behind, at 2.1$\times$ the energy per token, with peak memory at the 8 GB ceiling). Patching llama$.$cpp to time the decode graph node-by-node shows routing accounts for under 9% of MoE-block compute on the cleaner edge backend, so the gap reflects total-parameter memory footprint, expert dispatch, and KV-cache pressure rather than routing. The implication is that on bandwidth-bound edge hardware, inference cost tracks total parameters, not active ones, and sparse activation does not buy back what the device is constrained on. These findings are bounded to one MoE model at this parameter scale and two devices, and we release the full measurement harness and per-run data.

Conversational AI agents in Customer Experience (CX) typically suffer from a Closed-World Constraint, ignoring high-velocity external shifts like viral trends or outages. Ad-hoc web search attempts to bridge this gap but often introduce prohibitive latency and context poisoning. We introduce PulseCX, a framework that decouples knowledge acquisition from consumption. Adopting a structure-first paradigm, PulseCX employs an asynchronous agent to linearize signals into a Decay-Aware Temporal Knowledge Graph (DA-TKG) governed by reinforcement--decay dynamics to actively manage information lifecycles. By coupling this self-evolving memory with hierarchical intent gating, PulseCX removes synchronous search bottlenecks (<10ms overhead) and drives significant gains in Intent Resolution (IRR) and Customer Satisfaction (s-CSAT) in dynamic environments.

Most companies read their customer support data at scale using sentiment analysis, which measures how customers sound rather than whether they were satisfied with the result. We tested a richer alternative on 70,450 support conversations from a leading online fundraising platform: alongside tone, we used GPT-5.4 to estimate each customer's satisfaction and to flag whether they reported a concrete problem, then validated all three readings against the 1-to-5 ratings customers left on the conversations they rated. The satisfaction estimate tracked those ratings far better than sentiment did, correlating at 0.47 against 0.36 and flagging unhappy customers with far fewer false alarms. The structured read also sees what sentiment cannot: tone and satisfaction disagree in 44% of conversations, a single "Neutral" label hides everything from quietly satisfied customers to ones who quietly gave up, and the largest group of all is "tolerated friction," customers who are satisfied but still reporting a fixable problem, a standing issue that no sentiment-based dashboard can surface. The broader finding is that LLM-based annotation can capture far more than the tonality of a customer's language, offering strong potential for new business metrics grounded instead in the customer's state (whether they were satisfied) and the cause of their problem extracted directly from the raw textual data of interactions and feedback.

Large Language Models (LLMs) show promise in psychological counseling, yet existing benchmarks rely heavily on highly cooperative simulated clients. We observe a critical counselor-following phenomenon: these clients often rapidly shift from resistance to compliance after only a few turns, creating an illusion of therapeutic progress and inflating scores under current evaluation protocols through superficial empathy. To address this evaluation mismatch, we propose a Cognitive Behavioral Therapy (CBT)-grounded resistance-aware framework. We introduce CARS, a client simulator that explicitly models dynamic resistance via Cognitive Conceptualization Diagrams (CCDs). We present STREAMS, a dual-module framework that decouples strategic reasoning (Thinker) from response generation (Presenter) and optimizes it via reinforcement learning. We further propose EWTS-MI, an entropy-weighted metric for evaluating responsiveness under high-friction interactions. Experiments across resistant and non-resistant counseling settings validate our findings on evaluation mismatch and demonstrate the effectiveness of resistance-aware training for improving strategic robustness under challenging counseling interactions.

This paper presents a multilingual customer service self-help corpus comprising 1,122 manually validated documents in Finnish, Danish, Norwegian, and Swedish, totaling 274,599 words and 1,884,833 characters. The documents have been sourced from the public self-help pages of four Nordic telecommunications operators and subsequently filtered for person-identifiable information and relevance through a combined LLM and human annotation pipeline. Domain-specific datasets for Nordic languages remain scarce, particularly in customer service: a domain of growing importance for retrieval-augmented generation, cross-lingual transfer learning, and emerging agent-based service architectures. An analysis of the corpus reveals substantial variation in document length and structure across operators, reflecting distinct editorial strategies, as well as broad topical coverage spanning network hardware, mobile services, TV and streaming, billing, and account management. The dataset is publicly available under a CC-BY-NC-SA-4.0 license at https://zenodo.org/records/20732652, intended to support reproducible research in Nordic NLP and information retrieval.

Federated learning enables collaborative training across distributed clients with heterogeneous data, but such heterogeneity often leads to unstable updates and degraded global performance. Moreover, in practical deployments, client updates may deviate from the expected behavior not only due to benign not i.i.d. distributions, but also due to distributional shifts or anomalous inputs, raising concerns about the reliability of the aggregation process. In this work, we propose a lightweight geometric signal to quantify the functional deviation of a client with respect to the global model. Instead of comparing model parameters or gradients, our approach measures how the local training of each client alters the activation-induced partition of the input space, evaluated on a shared probe set. This yields a permutation-invariant, interpretable metric of client--global divergence that captures differences in how data is processed by the model. We show that this signal effectively identifies clients that induce atypical functional changes, distinguishing stable yet heterogeneous clients from those whose updates significantly diverge from the global regime. As a result, the proposed metric provides a simple tool for monitoring client behavior and enabling risk-aware aggregation strategies in federated learning systems.

In sales and marketing, customer segmentation is an important tool for formulating strategies for customer treatment and supply chain management. Most segmentation implementations rely on limited criteria, such as recency, frequency, and monetary (RFM) modeling, which often fail to capture complex business interactions. In this work, we design and evaluate a dynamic multi-criteria decision-making (MCDM) method in a business-to-business (B2B) manufacturing context by 1) extending RFM to dimensions of stability and growth, 2) integrating an adaptive and analytical hierarchical process to match business objectives, and 3) evaluating multivariate time-series clustering models. We then measure customer stability, tracking between-segment transitions, and volatility over time, and apply a graph-based consensus model to further strengthen the analysis. We test the efficacy of the proposed method using a real-world manufacturing company dataset to segment more than 3,000 B2B customers, showing strong robustness to temporal shifts. The implementation enables domain experts with preferential analytics to devise their strategies, providing effective decision support for B2B customer segmentation.

LLMs are increasingly used as ``digital consumers'' to simulate public opinion, pre-test marketing decisions, and anticipate audience response. However, existing evaluations rarely ask whether a model can reconstruct the concrete reaction patterns that real consumers surface in public discourse. We introduce ConsumerSimBench, a benchmark built from 1,553 real Chinese social-media topics and 23,122 atomic, rule-audited criteria spanning four reaction families. Rather than scoring open-ended generations with a holistic preference judge, ConsumerSimBench decomposes each task into auditable yes-no decisions over concrete reaction points, raising three-judge agreement from 65.8% to 92.1% with 98.4% agreement between pointwise judge decisions and human-majority labels. Across 13 frontier generators, the strongest model, Gemini-3.1-Pro, covers only 47.8% of real reaction criteria, while GPT-5.2 and Claude-4.6 trail far behind despite their strength on technical benchmarks. The failures reveal a sharp gap between technical-benchmark performance and socially grounded consumer intuition. A direct structured reasoning prompt decreases coverage, while a generate--reflect multi-agent pipeline improves MiMo-V2.5-Pro from 32.9% to 37.6% on a subset. ConsumerSimBench reframes consumer simulation as a forecasting problem over real public-discourse reactions, showing that frontier LLMs remain far from reliably predicting what consumers will actually care about in high-context Chinese consumer discourse.

The accelerating convergence of smart metering, generative artificial intelligence, and quantum-inspired combinatorial optimisation is reshaping how energy utilities manage physical infrastructure, customer engagement, and environmental accountability

Federated learning usually aggregates client updates using dataset size or gradient-level criteria, while overlooking internal signals about how each client model is organizing its input space during training. We introduce FedOUI, a simple aggregation rule based on the Overfitting-Underfitting Indicator (OUI), an activation-based and label-free metric. Each participating client sends its local update together with a OUI value computed on a fixed probe batch, and the server estimates the round-wise OUI distribution to assign lower weights to structurally atypical clients through a smooth reweighting rule. We evaluate FedOUI on CIFAR-10 under strong non-IID partitioning and noisy-client conditions, comparing it with FedAvg, FedProx, and a gradient-alignment baseline. The clearest gains appear under strong heterogeneity, where OUI-based weighting improves aggregation quality while remaining lightweight and interpretable. These results show that internal activation structure can provide useful information for federated aggregation beyond client size and gradient geometry.

To usher in the next round of client AI innovation, there is an urgent need to enable efficient, lossless inference of high-accuracy large language models (LLMs) and vision language models (VLMs), jointly referred to as xLMs, on client systems. To address this, we present pipelined sharding, a novel, benchmark-profile-guided CPU-GPU hybrid scheduling technique to achieve efficient, VRAM-constrained inference for both dense and mixture-of-experts (MoE) LLMs. Using a combination of model sharding at the sub-layer level, CPU offloading, pipelined copy-compute, and prioritized tensor placement in VRAM, it optimizes both time-to-first-token (TTFT) and tokens per second (TPS) metrics, while flexibly adapting to system and inference conditions. For efficient, high-accuracy VLM inference, we combine pipelined sharding with a llama$.$cpp implementation of three well-understood prior ideas (jointly called VLMOpt), namely, vision tensor CPU offloading, flash attention, and vision and language model VRAM overlap avoidance. These enhancements are targeted at improving client xLM inference in future releases of two important NVIDIA products - the In-Game Inferencing software development kit (IGI SDK) and the Cosmos-Reason1 (CR1) physical AI reasoning VLM. Highlights from our rigorous evaluation spanning multiple models and client systems include: for interactive use, TTFT improves by up to 6.7x and TPS by up to 30x for LLMs, and CR1 inference's VRAM demand is down by 10x, while in batched mode, throughput improves by up to 8.2x, all compared to their respective aggressive baselines. This paper is accepted at the 9th MLSys Conference (Industry Track), 2026. Code and artifact available at: https://github.com/deepshnv/pipeshard-mlsys26-ae

AI tools are being deployed over MBSE models today, and those models were not designed for this kind of consumption. The problem is not simply that tools hallucinate: well-prompted frontier models produce competent, useful output over a conformant SysML model, but the reasoning they produce is drawn from training rather than retrieved from the model itself, and different tools over the same model produce different results with nothing in the record to adjudicate between them. The model, in other words, is functioning as a prompt rather than as a knowledge base. Attaching better tools to the same model does not resolve this. The model and the methodology that governs its construction need to be designed together for AI participation, treating the model as a machine-queryable knowledge substrate rather than a structured artefact for human navigation, and that co-design has not yet happened in any systematic way. This paper works through a concrete workflow scenario to show what that gap looks like in practice, proposes three principles that jointly characterise what model and methodology must achieve together, and closes with a call to the community to begin this work before the architectural decisions about AI integration settle without the methodological foundation they require.

Web accessibility rests on static standards and developer compliance. That model frays in platforms where content is user-generated: photos arrive blurry or off-frame, descriptions skip size and condition, and page structure shifts from listing to listing. Drawing on six studies conducted between 2022 and 2025 with blind, low-vision, and older adult users of customer-to-customer (C2C) marketplaces, I argue that generative UI can produce adapted interfaces at the point of use, addressing barriers that static design cannot anticipate. Three interventions from this program -- HTML regeneration for screen readers, conversational guidance for older sellers, and audio-guided photo framing for blind sellers -- demonstrate how runtime generation can bridge gaps that standards leave open. I outline what these findings imply for HCI practice: generative UI extends beyond the screen, complements rather than replaces ability-based design, and shifts the designer's role from specifying layouts to specifying policies. This is an expanded arXiv version of a position paper accepted at the CHI 2026 workshop "What does Generative UI mean for HCI Practice?"

Client contribution estimation in Federated Learning is necessary for identifying clients' importance and for providing fair rewards. Current methods often rely on server-side validation data or self-reported client information, which can compromise privacy or be susceptible to manipulation. We introduce a data-free signal based on the matrix von Neumann (spectral) entropy of the final-layer updates, which measures the diversity of the information contributed. We instantiate two practical schemes: (i) SpectralFed, which uses normalized entropy as aggregation weights, and (ii) SpectralFuse, which fuses entropy with class-specific alignment via a rank-adaptive Kalman filter for per-round stability. Across CIFAR-10/100 and the naturally partitioned FEMNIST and FedISIC benchmarks, entropy-derived scores show a consistently high correlation with standalone client accuracy under diverse non-IID regimes - without validation data or client metadata. We compare our results with data-free contribution estimation baselines and show that spectral entropy serves as a useful indicator of client contribution.

Online reviews have played a pivotal role in consumers' decision-making processes. Existing research has highlighted the significant impact of managerial review responses on customer relationship management and firm performance. However, a large portion of online reviews remains unaddressed due to the considerable human labor required to respond to the rapid growth of online reviews. While generative AI has achieved remarkable success in a range of tasks, they are general-purpose models and may not align well with domain-specific human preferences. To tailor these general generative AI models to domain-specific applications, finetuning is commonly employed. Nevertheless, several challenges persist in finetuning with domain-specific data, including hallucinations, difficulty in representing domain-specific human preferences, and over conservatism in offline policy optimization. To address these challenges, we propose a novel preference finetuning method to align an LLM with domain-specific human preferences for generating online review responses. Specifically, we first identify the source of hallucination and propose an effective context augmentation approach to mitigate the LLM hallucination. To represent human preferences, we propose a novel theory-driven preference finetuning approach that automatically constructs human preference pairs in the online review domain. Additionally, we propose a curriculum learning approach to further enhance preference finetuning. To overcome the challenge of over conservatism in existing offline preference finetuning method, we propose a novel density estimation-based support constraint method to relax the conservatism, and we mathematically prove its superior theoretical guarantees. Extensive evaluations substantiate the superiority of our proposed preference finetuning method.

Federated learning seeks to foster collaboration among distributed clients while preserving the privacy of their local data. Traditional federated learning methods typically assume a fixed setting, where participating clients, client data, and learning objectives remain unchanged. However, in real-world scenarios, a federation may evolve over time, with changes in both its client composition and target label space. In this evolving federated setting, conventional round-wise model aggregation becomes inflexible, as each federation update requires repeated communication, repeated local computation, and synchronized participation from all accumulated clients. To address this limitation, we propose CA-MMDS, a continual multiple-model distillation framework for federated continual segmentation with asynchronous clients and evolving label spaces. Instead of repeatedly aggregating model parameters from all clients, CA-MMDS maintains a server-side archive of client models and updates the global model through proxy-based distillation from multiple archived local models. When new clients join or existing clients evolve, only the newly added or updated local models need to be uploaded, while unchanged clients can remain offline and continue to contribute through their archived models. This design substantially reduces communication and computation costs while enabling flexible asynchronous cooperation among evolving clients. Using multi-class 3D abdominal CT segmentation as an application task, we demonstrate that CA-MMDS efficiently incorporates evolving client knowledge while achieving competitive segmentation performance.