Human-Centered AI

We present four conceptual value-sensitive AI systems to examine how the presence of AI could influence praying experiences. Drawing on key values and practices associated with praying identified through a diary study, we designed AI systems intended to "assist" prayer practices. These designs were presented to participants through speculative design workbooks, serving as provocations to co-reflect on how the intervention of AI systems might shape their praying experiences. Our findings suggest that a sense of authenticity (or feeling a genuine connection to the divine) is a crucial value, while the presence of AI was often perceived as diminishing this authenticity, particularly when AI assumed too much agency in guiding praying practices. Based on our findings, we argue that AI system designs for deeply value-laden experiences should preserve users' agency in shaping their own experiences by maintaining interpretive openness, perhaps by leveraging AI's inexplicability as a resource for personal meaning-making or by recognizing non-use of AI as a legitimate design choice.

Modern AI assistants are trained to follow instructions, implicitly assuming that users can clearly articulate their goals and the kind of assistance they need. Decades of behavioral research, however, show that people often engage with AI systems before their goals are fully formed. When AI systems treat prompts as complete expressions of intent, they can appear to be useful or convenient, but not necessarily aligned with the users' needs. We call these failures Fantasia interactions. We argue that Fantasia interactions demand a rethinking of alignment research: rather than treating users as rational oracles, AI should provide cognitive support by actively helping users form and refine their intent through time. This requires an interdisciplinary approach that bridges machine learning, interface design, and behavioral science. We synthesize insights from these fields to characterize the mechanisms and failures of Fantasia interactions. We then show why existing interventions are insufficient, and propose a research agenda for designing and evaluating AI systems that better help humans navigate uncertainty in their tasks.

We present Sapiens2, a model family of high-resolution transformers for human-centric vision focused on generalization, versatility, and high-fidelity outputs. Our model sizes range from 0.4 to 5 billion parameters, with native 1K resolution and hierarchical variants that support 4K. Sapiens2 substantially improves over its predecessor in both pretraining and post-training. First, to learn features that capture low-level details (for dense prediction) and high-level semantics (for zero-shot or few-label settings), we combine masked image reconstruction with self-distilled contrastive objectives. Our evaluations show that this unified pretraining objective is better suited for a wider range of downstream tasks. Second, along the data axis, we pretrain on a curated dataset of 1 billion high-quality human images and improve the quality and quantity of task annotations. Third, architecturally, we incorporate advances from frontier models that enable longer training schedules with improved stability. Our 4K models adopt windowed attention to reason over longer spatial context and are pretrained with 2K output resolution. Sapiens2 sets a new state-of-the-art and improves over the first generation on pose (+4 mAP), body-part segmentation (+24.3 mIoU), normal estimation (45.6% lower angular error) and extends to new tasks such as pointmap and albedo estimation. Code: https://github.com/facebookresearch/sapiens2

Building trustworthy AI systems for mental health support is a shared priority across stakeholders from multiple disciplines. However, "trustworthy" remains loosely defined and inconsistently operationalized. AI research often focuses on technical criteria (e.g., robustness, explainability, and safety), while therapeutic practitioners emphasize therapeutic fidelity (e.g., appropriateness, empathy, and long-term user outcomes). To bridge the fragmented landscape, we propose a three-layer trust framework, covering human-oriented, AI-oriented, and interaction-oriented trust, integrating the viewpoints of key stakeholders (e.g., practitioners, researchers, regulators). Using this framework, we systematically review existing AI-driven research in mental health domain and examine evaluation practices for ``trustworthy'' ranging from automatic metrics to clinically validated approaches. We highlight critical gaps between what NLP currently measures and what real-world mental health contexts require, and outline a research agenda for building socio-technically aligned and genuinely trustworthy AI for mental health support.

Climate-driven wildfires are intensifying, particularly in urban regions such as Southern California. Yet, traditional fire risk communication tools often fail to gain public trust due to inaccessible design, non-transparent outputs, and limited contextual relevance. These challenges are especially critical in high-risk communities, where trust depends on how clearly and locally information is presented. Neighborhoods such as Pacific Palisades, Pasadena, and Altadena in Los Angeles exemplify these conditions. This study introduces a community-led approach for integrating AI into wildfire risk assessment using the Participatory AI Literacy and Explainability Integration (PALEI) framework. PALEI emphasizes early literacy building, value alignment, and participatory evaluation before deploying predictive models, prioritizing clarity, accessibility, and mutual learning between developers and residents. Early engagement findings show strong acceptance of visual, context-specific risk communication, positive fairness perceptions, and clear adoption interest, alongside privacy and data security concerns that influence trust. Participants emphasized localized imagery, accessible explanations, neighborhood-specific mitigation guidance, and transparent communication of uncertainty. The outcome is a mobile application co-designed with users and stakeholders, enabling residents to scan visible property features and receive interpretable fire risk scores with tailored recommendations. By embedding local context into design, the tool becomes an everyday resource for risk awareness and preparedness. This study argues that user experience is central to ethical and effective AI deployment and provides a replicable, literacy-first pathway for applying the PALEI framework to climate-related hazards.

Generative AI systems have entered everyday academic, professional, and personal life with remarkable speed, yet most users encounter them as mysterious artifacts rather than intelligible systems. This chapter discusses large language models within a broader historical shift in computing paradigms and argues that many of the confusions surrounding their use arise from a mismatch between how these systems are built, how they behave, and how people expect computers to behave writ large. Rather than treating generative AI as a monolithic technology, the chapter decomposes it into interacting components, spanning data, models, product features, and user inputs, each introducing distinct affordances and tensions. Particular attention is given to the statistical and data-based foundations of these systems and to the fact that their surface behavior is explicitly human-like, a combination that places them squarely within the intellectual traditions of educational and behavioral research. From this perspective, educational researchers are unusually well positioned to study, evaluate, and productively use generative AI systems, drawing on established methods for modeling latent processes, managing uncertainty, and interpreting complex human-system interactions. The goal is to equip readers with a conceptual map that supports more informed experimentation, critical interpretation, and responsible use as these systems continue to evolve.

Users increasingly rely on consumer-facing generative AI (GenAI) for tasks ranging from everyday needs to sensitive use cases. Yet, it remains unclear whether and how existing security and privacy (S&P) communications in GenAI tools shape users' adoption decisions and experiences. Understanding how users seek, interpret, and evaluate S&P information is critical for designing usable transparency that users can trust and act on. We conducted semi-structured interviews and design sessions with 21 U.S. GenAI users. Our findings suggest that available S&P information rarely drove initial adoption in practice, as participants often perceived it as incomplete, ineffective, or not credible. Instead, they relied on rough proxies (e.g., popularity) to infer S&P practices. After adoption, S&P uncertainty constrained participants' willingness to use GenAI tools, especially for high-stakes purposes, and, in some cases, contributed to discontinued use. Participants therefore called for transparency that supports decisions and actions through trustworthy information (e.g., independent evaluations) and usable interfaces (e.g., on-demand disclosure). We categorize participants' desired design practices into five dimensions to facilitate systematic future investigation into best practices. We conclude with recommendations for researchers, designers, and policymakers to improve S&P transparency in consumer-facing GenAI.

As Artificial Intelligence (AI) and Agentic AI become increasingly integrated across sectors such as education and healthcare, it is critical to ensure that Multi-Agent Education System (MAES) is explainable from the early stages of requirements engineering (RE) within the AI software development lifecycle. Explainability is essential to build trust, promote transparency, and enable effective human-AI collaboration. Although personas are well-established in human-computer interaction to represent users and capture their needs and behaviors, their role in RE for explainable MAES remains underexplored. This paper proposes a human-first, persona-driven, explainable MAES RE framework and demonstrates the framework through a MAES for clinical reasoning training. The framework integrates personas and user stories throughout the RE process to capture the needs, goals, and interactions of various stakeholders, including medical educators, medical students, AI patient agent, and clinical agents (physical exam agent, diagnostic agent, clinical intervention agent, supervisor agent, evaluation agent). The goals, underlying models, and knowledge base shape agent interactions and inform explainability requirements that guided the clinical reasoning training of medical students. A post-usage survey found that more than 78% of medical students reported that MAES improved their clinical reasoning skills. These findings demonstrate that RE based on persona effectively connects technical requirements with non-technical medical students from a human-centered approach, ensuring that explainable MAES are trustworthy, interpretable, and aligned with authentic clinical scenarios from the early stages of the AI system engineering. The partial MAES for the clinical scenario simulator is~open sourced here.

AI is increasingly used for mental health and well-being support, creating an urgent need for safer engagement, while design, evaluation, and governance take time to develop. We explore a complementary approach: helping users critically reflect on their own AI conversations. We introduce CounselReflect, a tool that translates literature-grounded counseling quality metrics into a user-facing reflection framework. Using CounselReflect as a study probe, we interviewed 21 users of AI for mental health and well-being support. Although most participants did not routinely reflect on their conversations, they articulated concrete questions they would want reflection to address. Tool-assisted reflection also revealed challenges: participants selectively sought evidence confirming existing perceptions of AI and prioritized dimensions they already valued. We argue that reflection tools should surface blind spots and scaffold more holistic examination of AI interactions. Finally, overcoming emotional barriers to revisiting tense conversations remains a major design challenge and warrants input from future work.

This study proposes CIRCLE, a six-stage, lifecycle-based framework to bridge the reality gap between model-centric performance metrics and AI system outcomes in deployment. Current approaches such as MLOps frameworks and AI model benchmarks offer detailed insights into system stability and model capabilities, but they do not provide decision makers outside the AI stack with systematic evidence of how these systems actually behave in real world contexts or affect their organizations over time. CIRCLE operationalizes the Validation phase of TEVV (Test, Evaluation, Verification, and Validation) by translating priorities of stakeholders outside the stack into measurable signals. Unlike participatory design which often remains localized, or algorithmic audits which are often retrospective, CIRCLE provides a structured, prospective protocol for linking context sensitive qualitative insights to scalable quantitative metrics. By integrating methods such as field testing, red teaming, and longitudinal studies into a coordinated pipeline, CIRCLE produces systematic knowledge; evidence that is comparable across sites yet sensitive to local context. This can enable governance based on materialized downstream effects rather than theoretical capabilities.

Generative social agents (GSAs) use artificial intelligence to autonomously communicate with human users in a natural and adaptive manner. Currently, there is a lack of theorizing regarding interactions with GSAs, and likewise, few guidelines exist for studying how they influence user attitudes and behaviors. Consequently, we propose the Knowledge-based Persuasion Model (KPM) as a novel theoretical framework. According to the KPM, a GSA's self-, user-, and context-knowledge drives its persuasive behavior, which in turn shapes attitudes and behaviors of a responding human user. Building on existing research, the model offers a structured approach to studying interactions with GSAs, supporting the development of agents that motivate rather than manipulate human users. Accordingly, the KPM encourages the integration of responsible GSAs that adhere to social norms and ethical standards with the goal of increasing user wellbeing. A preliminary evaluation study, as well as implications of the KPM for research and application domains such as healthcare and education are discussed.

Current mobile health platforms are predominantly individual-centric and lack the support for coordinated, auditable multi-actor workflows. However, in many settings worldwide, health decisions are enacted through multi-actor coordination rather than individual users. We present JEEVHITAA, a cross-platform mobile system enabling role-aware sharing and verifiable information flows within permissioned care circles. JEEVHITAA ingests platform and device data, builds layered profiles from sensors and tiered onboarding, and enforces fine-grained, time-bounded access control across care graphs. Data stays secure both within the application and the cloud. Integrated retrieval-augmented Large Language Models produce structured, role-targeted summaries and action plans, offer evidence-grounded verification with provenance and confidence scores, and support advanced insights on reports. We describe the architecture, connector abstractions, and security primitives, and report robustness evaluations using synthetic, ontology-driven data and findings from a feasibility study with real-life care circles across 9-14 weeks. We outline plans for larger multi-site evaluations focusing on operational alignment, longitudinal trust & literacy impact, and relational friction & efforts to sink into the daily infrastructure.

Artificial Intelligence (AI) systems increasingly shape consequential decisions, creating value but also potential harms for individuals, social groups, and society. This has prompted calls for proactive approaches that anticipate harms early in the AI lifecycle. Although prior research identifies AI biases as sources of harm, the associations between particular lifecycle biases and harms remain insufficiently understood. We introduce \texttt{ECHO}, a systematic, context-sensitive, and participatory framework that anchors early harm anticipation in lifecycle biases and elicits their perceived associations with potential harms.\texttt{ECHO} identifies domain-specific stakeholders, instantiates biases through vignettes, collects harm judgements from human participants and a large language model (LLM), and organises them into descriptive and inferential ethical matrices. Applied to disease diagnosis and hiring, \texttt{ECHO} surfaced non-uniform, context-sensitive bias--harm patterns indicating which harms were perceived as plausible consequences of particular AI biases. The theoretical interpretability of these patterns and the inferential support for specific associations strengthen the plausibility of the mappings. By linking stakeholder-specific anticipated harms to lifecycle biases, \texttt{ECHO} supports source-level harm anticipation and provides structured input to subsequent AI governance actions

Personal AI agents are increasingly deployed in shared environments, where their actions affect not just the primary user they are assisting, but bystanders who never consented to being affected by the system. We show that a well-meaning AI assistant optimizing for one user's benefit can unintentionally erode a bystander's agency, a phenomenon we formalize as bystander disempowerment. We theoretically characterize the conditions under which disempowerment arises, showing it emerges when an assistant systematically selects actions that increase user empowerment at the bystander's expense. We empirically demonstrate this in Disempower-Grid, a parameterized suite of multi-agent gridworld environments, finding that between 27-96% of procedurally generated environments exhibit disempowerment, and that the presence of disempowerment depends strongly on assistant objective and capability, not just environmental structure.

AI is changing work and decision making faster than many institutions can adapt their operating practices. We argue that this adaptation gap makes human resilience a core capability for the AI era. We define resilience as the capacity to absorb disruption while preserving effective action and human agency around core purposes. The framework operates at three interacting levels. Psychological resilience keeps a person goal-directed under stress. Social resilience makes trusted support and correction available across a group. Organizational resilience turns detected problems into learning and recovery. We connect established resilience and technostress research with direct AI-in-the-loop experiments. General resilience is trainable, while AI-specific causal evidence is still emerging. Direct AI studies show that assistance can raise productivity and spread expertise. Other experiments show improved expressed empathy and more calibrated reliance. We translate these findings into a practical agenda for AI education, workplace design, governance, and evaluation. The central proposal is socio-technical: structural safeguards define the operating boundary, while resilient people and institutions provide adaptive capacity when conditions change.

Autonomy, from the Greek autos (self) and nomos (law), refers to the capacity to operate according to internal rules without external control. Autonomous vehicles (AuVs) are therefore understood as vehicular systems that perceive their environment and execute tasks with minimal human intervention, consistent with the direction indicated by the SAE levels of automated driving. However, recent research and deployments increasingly showcase vehicular capabilities that, while not contradicting autonomy, are not entailed by it, including ambiguous goal handling, purposeful social engagement, external tool use, proactive problem solving, continuous learning, and context-sensitive reasoning in unseen and ethically salient situations, enabled in part by multimodal language models. These developments reveal a gap between technical autonomy and the broader social cognitive functions required for human-centered mobility, which are more precisely captured by the notion of agency. Therefore, rather than adding increasingly elaborate modifiers to "autonomous," we introduce agentic vehicles (AgVs) and suggest that autonomy and agency are intertwined but conceptually distinct: if autonomy concerns what to do and how to do it (task executions under internal rules), agency pertains to why to do it and what else can be done (goal-directed, adaptive actions). We present autonomy and agency as orthogonal yet synergistic dimensions with co-development implications. Vehicle agency marks a novel dimension of mobility service intelligence, heralding vehicles as purposeful actors in society.

Peer support plays a vital role in expanding access to mental health care by providing empathetic, community-based support outside formal clinical systems. As digital platforms increasingly mediate such support, the design and impact of these technologies remain under-examined, particularly in Asian contexts. This paper presents findings from an interview study with 20 peer supporters in Singapore, who operate across diverse online, offline, and hybrid environments. Through a thematic analysis, we unpack how participants start, conduct, and sustain peer support, highlighting their motivations, emotional labour, and the sociocultural dimensions shaping their practices. Building on this grounded understanding, we surface design directions for culturally responsive digital tools that scaffold rather than supplant relational care. Drawing insights from qualitative accounts, we offer a situated perspective on how AI might responsibly augment peer support. This research contributes to human-centred computing by articulating the lived realities of peer supporters and proposing design implications for trustworthy and context-sensitive AI in mental health.

The rising prevalence of chronic wounds, especially in aging populations, presents a significant healthcare challenge due to prolonged hospitalizations, elevated costs, and reduced patient quality of life. Traditional wound care is resource-intensive, requiring frequent in-person visits that strain both patients and healthcare professionals (HCPs). Thus, we present WoundAIssist, a patient-centered, AI-driven mobile application supporting telemedical wound care. WoundAIssist enables patients to document wounds at home via photographs and questionnaires, while physicians remain engaged in the care process through remote monitoring and video consultations. A distinguishing feature is an integrated lightweight deep learning model for on-device wound segmentation, guiding users during image capture. Combined with patient-reported data and server-side AI analysis, this enables continuous monitoring of wound healing progression. Developed through an iterative, user-centered process involving patients and domain experts, WoundAIssist prioritizes an user-friendly design, particularly for elderly patients. A conclusive usability study with patients and dermatologists reported excellent usability, good app quality, and favorable perceptions of the AI-driven wound recognition. Our main contribution is two-fold: (I) the development and (II) evaluation of WoundAIssist, an easy-to-use yet comprehensive telehealth solution designed to bridge the gap between patients and HCPs. Additionally, we synthesize design insights for remote patient monitoring apps, derived from over three years of interdisciplinary research, that may inform the development of similar digital health tools across clinical domains.