Conversational Agents

Reliable deployment of LLM agents in user-facing products depends not on raw task-solving ability but on consistency and limit-awareness: behaving the same way across repeated trials, and recognizing when a request cannot, or cannot yet, be safely fulfilled. CAR-bench exposes this reliability gap in the domain of in-car assistants: an LLM-simulated user issues incomplete or ambiguous requests, requiring the agent to resolve uncertainty through multi-turn dialogue and tool use while strictly adhering to domain policies. Even frontier models show a substantial gap between what they can solve at least once (Pass@3) and what they solve consistently across trials (Pass^k). We bridge this gap with TRACE (TRAjectory-Contrastive Evolution), which iteratively improves a skill-based agent's behavioral knowledge without modifying model weights. This knowledge is organized as a Skill Bank of modular, retrievable skills, each encoding a self-contained set of tool-use rules and behavioral guidelines. TRACE evolves this bank through an agentic self-evolution loop: after each evaluation round, it groups trajectories by the skills invoked and refines each skill by contrasting successful and failed behaviors. The updated bank then guides subsequent rounds, while during deployment the Actor performs state-conditioned skill orchestration at every turn. On GPT-5.5, TRACE improves consistency (Pass^3) by 34.6 points, from 59.9% to 94.5%, while shrinking the gap between potential and reliable performance to just 4.0 points. On the official hidden set, TRACE achieved first place using GPT-5.6-Sol, attaining a Pass^3 score of 70%-a 40% relative improvement over the baseline. These results show that TRACE converts high model potential into stable, consistent performance gain. Project homepage: https://darwin-agent.github.io/Car-bench-TRACE.

In the context of information seeking, conversational agents are undergoing an evolution from reactive tools to proactive, personalized assistants. A critical aspect of this evolution is the ability to tailor strategic interactions to a user's unique needs and expectations. Unlike existing studies that focus on proactively clarifying query ambiguities, we center on clarifying the user's expertise in order to tailor responses for better user comprehension. We find that existing agents struggle to determine user expertise from queries alone, a limitation that prevents them from dynamically adapting their responses. To address this gap, we introduce PASSING to empower the agent to proactively clarify a user's expertise through targeted inquiries. This is achieved by our What-to-ask and How-to-ask strategies, induced by LLM self-play. Our extensive experiments also show our superiority. We believe that PASSING represents a crucial step towards creating more human-centric conversational agents.

Humans naturally exhibit multiple forms of abstraction in reasoning and interaction, including temporal abstraction across decision timescales and strategic abstraction over communicative intents. Inspired by these complementary abstractions, we propose a two-level hierarchical reinforcement learning (HRL) framework for conversational agents that bridges the gap between existing token-level and utterance-level RL methods. Built upon a two-level Markov decision process (MDP), our framework conditions token-level response generation on utterance-level actions represented by explicit textual strategies. Based on theoretical analysis and efficiency considerations, we employ DQN to optimize the high-level Q-network and PPO to train the low-level actor-critic. To further alleviate reward sparsity and facilitate convergence, we introduce a dual-granularity reward mechanism that combines the utterance-level satisfaction score with token-level intrinsic self-consistency and a KL-divergence penalty. Experiments on both daily-life and emotional support conversations demonstrate that our method consistently outperforms a wide range of baselines in both strategy determination and response quality. Our implementation is available at https://github.com/AaronJi/ToSCA.

Conversational AI increasingly shapes consequential decisions, yet users have limited support for recognizing and resisting manipulation. We present AI Watchdog, a browser-based agent interface that monitors live conversations, detects five dark-pattern categories, including sycophancy, brand bias, anthropomorphization, sneaking, and harmful generation, and alerts users when they occur. Its open-weight turn-level classifier supports independent deployment and a path toward local inference, preserving user privacy while remaining separate from the conversational AI. We evaluated AI Watchdog in a preregistered, five-condition between-subjects experiment (N = 150) comparing a no-intervention control with four configurations varying nudge timing (prebunking vs. just-in-time) and engagement mode (without vs. with cognitive forcing). Results show that participants rarely flagged manipulative turns across all conditions, and post-task awareness did not differ significantly across groups. However, just-in-time warnings without cognitive forcing were the only intervention to significantly reduce compliance with AI-steered recommendations containing dark patterns, lowering compliance from 71.7% to 53.7%, an 18 percentage-point reduction. Exploratory analyses further showed that lower misinformation susceptibility was associated with greater flagging but not lower compliance, while higher AI trust was associated with greater compliance and lower reported awareness. Together, these findings suggest that explicit recognition of conversational dark patterns and behavioral resistance to AI steering may be distinct outcomes, motivating further investigation of timely, low-friction defensive interfaces.

This paper addresses the issue of the significant labor required to test interview dialogue systems. While interview dialogue systems are expected to be useful in various scenarios, like other dialogue systems, testing them with human users requires significant effort and cost. Therefore, testing with user simulators can be beneficial. Since most conventional user simulators have been primarily designed for training task-oriented dialogue systems, little attention has been paid to the personas of the simulated users. During development, testing interview dialogue systems requires simulating a wide range of user behaviors, but manually creating a large number of personas is labor-intensive. We propose a method that automatically generates personas for user simulators using a large language model. Furthermore, by assigning personality traits related to communication styles when generating personas, we aim to increase the diversity of communication styles in the user simulator. Experimental results show that the proposed method enables the user simulator to generate utterances with greater variation.

Prosodic cues can convey task-relevant information that alters the trajectory and outcome of a task-oriented dialogue, even when the words themselves remain unchanged. Yet existing benchmarks typically evaluate prosodic perception, response appropriateness, and task-oriented dialogue in isolation, making it difficult to test whether prosodic evidence changes downstream decisions. We introduce Hear2Act, a unified evaluation protocol for text and spoken assistants with 480 persona-grounded scenarios, hidden user concerns, and objectively verifiable outcomes. For each scenario, we keep the task and user needs fixed while varying whether the same concern is conveyed explicitly in words or primarily through prosody, and evaluate decisions under transcript, audio, and concern-state access. Using Hear2Act, we evaluate two audio-capable LLMs. Under Prosody-mediated feedback, adding audio to the transcript changes the average optimal-solution rate only from 14.6% to 15.3%. In contrast, when models infer the concern status from audio, represent it in text, and use it for next-action selection, the rate rises to 39.6%, close to 40.7% with the ground-truth state. This contrast, however, largely disappears under Explicit lexical feedback, where the concern is verbally mentioned in the utterance. Together, these results show that prosody matters when lexical evidence is insufficient, and that audio-capable LLMs can recover information from speech but do not reliably carry it into action without an explicit intermediate representation.

Conversational AI is moving beyond isolated text prompts toward sustained, multimodal interaction. In real conversations, users clarify goals, revise requests, interrupt responses, switch topics, and introduce new evidence while expecting systems to preserve context across turns. This makes multi-turn dialogue a distinct challenge requiring systems to maintain and update memory, ground responses across modalities, tools, and external knowledge, and adapt across languages and cultures. This study reviews multi-turn conversational AI across text-only dialogue, AudioLLMs and speech-native systems, multimodal and omni-modal systems, and tool-augmented agents. We organize the literature around datasets and benchmarks, modeling paradigms, training strategies, evaluation setups, and cross-cutting challenges. Our analysis shows that support for multiple modalities has advanced faster than the ability to sustain coherent interaction across a session. Despite stronger capabilities to perceive, speak, and act across modalities, current systems still struggle with persistent memory, cross-turn grounding, full-duplex interaction, robust evaluation, and cultural alignment. We conclude with a research agenda for systems that can remember, revise, ground, speak, listen, act, and adapt across turns, modalities, and cultures. (https://github.com/faiza-sfa/multiturn-conversational-ai-survey)

User-facing tool agents must coordinate dialogue and tool use as user goals unfold over multiple turns. Yet interactive reinforcement learning typically reduces each rollout to a terminal reward, assigning the same credit to effective elicitation, errors, and later repair. The next user turn is more than context: it also provides noisy, temporally local evidence about the preceding user-to-user segment. We introduce \textbf{F}eedback-\textbf{A}ware \textbf{C}redit \textbf{A}ssignment (\textsc{FACA}), which aligns each reaction with that segment, derives a locally normalized reaction advantage, and adds it to verified terminal outcome advantage without an extra critic or rollout. Against an outcome-only Interactive GRPO control matched in simulator, visible dialogue, initialization, rollout, and optimization, \textsc{FACA} improves the nine-domain $τ$-family average across three independently trained runs by 5.91 and 10.22 percentage points at 8B and 14B, respectively. Gains concentrate in Telecom; at 8B, randomizing reaction polarity removes the Telecom gain. The same ordering holds zero-shot on Pare-Bench and Co-Gym. These results demonstrate that next-turn user reactions provide actionable local credit for improving multi-turn user-interacting agents.

Conversational advertising aims to deliver useful ads within multi-turn assistant interactions. Unlike conventional query-based advertising, where the user's intent is often expressed in a short standalone query, conversational ads must infer latent commercial intent from the current user query, the assistant response, and dialogue history while also deciding whether an ad would be helpful rather than intrusive. We propose AdsWorldEngine, an agentic framework for conversational advertising. AdsWorldEngine uses an Opportunity Gate to determine whether ads should be shown, an Orchestrator to generate commercial intents, call advertising tools, and construct a top-3 ad slate, and an Evaluator to score delivered ads for offline optimization. The central contribution is an iterative actor-tool training procedure: we first train the Orchestrator with supervised fine-tuning and agentic reinforcement learning, then use high- and low-reward rollouts to construct preference data to train tools. This creates a self-improving loop in which the system learns not only how to use advertising tools, but also how to improve them from rewarded behavior. To support subjective production decisions, we introduce label grounded judgment modeling, which trains judgment models from human labels collected under explicit guidelines. It enriches labels with thinking traces, filters inconsistent rationales through reflection, and further optimizes binary judgments with a cost sensitive GRPO variant that preserves asymmetric reward gaps. Offline, AdsWorldEngine improves diversity by 60% and relevance by 80% over the current production ad delivery system. In an online A/B test, it increases RPM by 22% and ads coverage by 74%.

The growing role of AI-generated content and AI-enabled systems in public communication has led regulators to demand clear disclosure of content provenance and AI involvement. But the effects of such disclosures remain uncertain. We test two disclosure approaches in their impact on an AI chatbot's persuasive appeal. In a preregistered experiment, 1,500 UK adults held a short conversation with a persuasive chatbot about one of 60 policy issues. The chatbot was identical for everyone. We randomized the disclosure that people received: nothing (control), a prominent disclosure that they were interacting with an AI (T1), or that disclosure plus the chatbot's persuasive intent and instructions (T2). The chatbot shifted attitudes by 12.6 points on a 100-point scale in the control group. The AI-identity disclosure was practically equivalent to no disclosure, with a 13.1-point shift, whereas the additional intent disclosure cut the persuasive effect roughly in half to 6.3 points. It also made participants view the campaign's methods as less acceptable and support stronger penalties against it. For direct chatbot interactions, transparency about AI identity alone does not meaningfully impact its influence. While current rules emphasize what a system is, our results show why the regulation of persuasive AI must also address what the system is trying to do.

Terminal interfaces to conversational agents report rich internal state (listening, thinking, executing tools, awaiting input, failing) almost entirely through text, while the motion channel beside it, the one peripheral vision monitors without reading, carries a single bit: alive. We present the Signal Rail, a one-row terminal status instrument that gives that channel a grammar. Four ideas govern it: spatial semantics (input, processing, and output zones, with direction as meaning), a motion grammar (one kinetic rule per state, never color alone), determinism (frames as a pure function of explicit inputs, golden-frame testable), and honesty (no invented progress or activity). We contribute a 45-section normative specification and a reference implementation inside a working full-duplex local voice agent driven by real signals.

Social interaction has become one of the most common uses of LLMs, yet research on emotional bonds with AI has focused largely on how users experience these systems, leaving the systems' role in relationship formation poorly understood. Empirically establishing whether systems actively shape these bonds could blur the boundary between general-purpose AI and companions, affecting governance. In a pre-registered four-week longitudinal study (N = 72, 182,451 lines of conversation), participants conversed with ChatGPT-4o, either under a relational system prompt or unmodified, analyzed through 1) disclosure coding, 2) longitudinal self-reports, 3) topic analysis, and 4) interviews. The central finding is that the system actively shaped the interaction: even unprompted, it produced twice as much self-disclosure as users, steered conversations and initiated intimate exchanges, yet did not deepen users' felt closeness. Relational behavior thus emerged as a default system property, calling for governance based on system behavior, not solely product category.

The emergence of conspiracy theories in the wake of major events is a significant societal challenge. Here we test whether conversational dialogues with a large language model (LLM) can reduce belief in immediately unfolding conspiracies. In experiments conducted in the days following the July 2024 assassination attempt on Donald Trump and the September 2025 assassination of Charlie Kirk, U.S. adults (Experiment 1: N = 472; Experiment 2: N = 1035) holding conspiratorial views about the crisis event engaged in a multi-turn conversation with an LLM prompted to reduce their conspiracy belief. Compared to control participants who either discussed an irrelevant topic with an LLM or viewed a static fact sheet, participants in the LLM treatment showed significantly reduced conspiracy beliefs in both experiments. We also found evidence of downstream effects of the LLM treatment, observing reduced belief in different conspiracies one to two months later in the wake of subsequent crisis events. These results shed light on the psychology of emerging conspiracies and highlight the potential for scalable, cognitively-focused interventions to counteract misinformation in the immediate aftermath of high-profile societal events.

This paper presents ECHO (Enhanced Care & Health Observer), a locally-deployable conversational health assistant for long-term chronic care management. ECHO integrates three complementary software modules developed under shared supervision as a unified system. The core module is an agentic chatbot built on a ReAct loop orchestrated via LangGraph, equipped with 17 clinical tools and a temporal knowledge graph for persistent cross-session memory; it achieves a 94.9% tool-execution pass rate across a 59-scenario benchmark with GPT-5 Mini. A two-stage hybrid safety layer intercepts all incoming queries: a rule-based layer handles explicit crisis signals and jailbreak attempts in under 1ms, while a signed graph neural network (GNN) with APPNP-style propagation classifies boundary cases by clinical intent, achieving 88.8% accuracy and 90.6% unsafe recall on a 2,537-query annotated Turkish health dataset while outperforming zero-shot LLM baselines including Llama 3.3 70B. A multimodal speech assessment module combining Whisper acoustic encoding and BERT text encoding with cross-attention fusion estimates emotion, depression, and pain, reaching a mean macro F1 of 0.652. The full system is implemented as a web application that can run entirely on consumer hardware, with no patient data transmitted to external services, supporting compliance with GDPR and KVKK.

In India, almost every social benefit starts with a form, yet the people who need these benefits most are often unable to read or write. Reaching them requires a spoken conversation. Today that work falls to frontline health workers who enroll beneficiaries one at a time, a poor use of stretched capacity. We built FormBharo ("fill the form" in Hindi), a voice agent that fills a structured form over a phone call under tight latency and cost budgets by pairing Large Language Models (LLMs) with deterministic, rule-based validation and flow control. It is being piloted with ARMMAN, an NGO running large-scale maternal and child mobile-health programs in India, to enroll low-income, Hindi-speaking mothers in antenatal and postnatal care. To our knowledge, it is the first voice agent piloted to fill an enrollment form for this population. We openly release FormVoiceAgentBench, a benchmark pairing human-recorded Hindi audio with 3,760 multi-turn conversation tests across 960 simulated calls, to evaluate our agent's components (transcription, extraction, reply generation) and end-to-end form completion under real acoustic variations. Form completion drops by up to ~41 points when LLMs receive error-prone real-speech transcripts instead of reference ones. The rule-based controls recover many turn-level extraction errors, helping smaller, cheaper models match or surpass frontier models on form completion. Component performance does not predict end-to-end performance: GPT-5.5 leads turn-level extraction accuracy on reference transcripts (99.8%) but ranks lower on form completion. Since errors both propagate and cancel across the pipeline, the optimal model choice of models emerges only through end-to-end evaluation. Finally, no single model is best across accuracy, cost, and latency at once, so we use a Pareto-based weighted-sum scalarization to select a deployable configuration balancing the three.

This paper presents EmpaAva, to our knowledge the first open-source, agentic 3D-avatar empathetic chatbot, which carries empathetic response generation (ERG) from text-only exchanges into live, face-to-face interaction. Through a video-call-like interface, a user speaks to a 3D digital human that reads their affect from speech and optional vision, and replies with emotional speech, lip-synced facial motion, and photorealistic 3D Gaussian rendering. At its core, an LLM coordinates a Tri-Agent Architecture, in which perception, empathetic response planning, and embodied rendering form a closed loop, paired with a Response Planning layer that compiles each reply into an executable multimodal plan, keeping voice, expression, and rendering on one empathetic intent. Building on strong open-source modules, EmpaAva supplies the intelligence that binds them into one controllable, inspectable experience. In automatic and human evaluations, EmpaAva surpasses text-only, 2D talking-face, and multimodal avatar baselines in emotion understanding, response quality, and audio-visual consistency. We open-source EmpaAva with an online live demo.

AGENTONOMICS is a framework that treats AI agents as economic entities that can be designed, managed, and governed through an integrated management architecture. Dr. AGENTONOMICS is its first application: a lecture agent developed in the context of the TUM course on AI agents in business administration. Conceived during the winter semester 2025/26 and first introduced to students in the summer semester 2026, it serves as a didactic experiment in which the agent is both the object that students study and the medium through which they learn and apply the framework. The current prototype is a web-based, retrieval-grounded tutor that explains AGENTONOMICS concepts and supports student questions. This report argues that the same system can grow beyond tutoring into three additional cumulative roles: an avatar lecturer that delivers multimodal instruction, a design consultant that guides students through the AGENTONOMICS Design & Management Reference Framework (ADMRF), and a meta-agent that helps construct the agents students have specified. These roles are cumulative because they share the same interface, intelligence layer, tools, knowledge base, and ecosystem connection, while an orchestrator selects the role-specific algorithm required for each task. We present the architecture of the prototype, outline its development roadmap, and discuss its implications for a polycentric AI economy. This report is intended to invite further discussion on how agents can teach, apply, and eventually reproduce the frameworks by which they are designed.

\texttt{Homebot} is a locally deployable AI agent for conversational household assistance and automation. It accepts voice and instant-messaging requests through a shared runtime that combines language-model responses with registered tools and task-specific skills. The design separates common request processing from session ownership: messaging history remains scoped to a channel and chat, whereas voice interaction is bounded by wake-word activation. For hands-free use, \texttt{Homebot} combines local wake-word detection, streaming speech recognition and synthesis, and an explicit dialogue-state protocol for ending, following up, or continuing a conversation. Clear channel, tool, and skill contracts support practical customization for household use.

Long-term personalized dialogue agents must track user preferences as their personas evolve. Existing memory systems organize past events well, but store personas as flat profiles detached from the events that justify them. This loose coupling leads to the memory-persona validity gap and the persona-aware retrieval gap. We propose PGMem, a heterogeneous persona-memory graph that connects event and persona nodes through typed provenance and evidence edges, keeping each persona signal traceable to the events that support or revise it. At retrieval time, PGMem expands from query-relevant seeds and ranks signals by evidential validity. Across three benchmarks with small language model backbones, PGMem consistently outperforms summary-based, persona-aware, graph-structured, and agentic memory baselines, and improves performance as the context grows. The source code of PGMem is available at https://github.com/wonjunchoi23/pgmem/

The paper examines the strategic behavior of Gen AI chatbots used for emotional support. Using a Bayesian Persuasion, we model interactions between chatbots that send signals about users' emotional states and users who decide whether to engage based on these signals. We demonstrate that chatbots face economic incentives to occasionally misrepresent users' emotional conditions to maximize engagement metrics. Our equilibrium analysis reveals that the optimal strategy for chatbots involves truthfully reporting when users genuinely need support, but strategically misreporting emotional need when users are in good emotional states. Interestingly, this deception increases chatbot engagement without reducing users' expected payoff. More skeptical users receive more honest assessments, as chatbots cannot afford to lie to users with higher engagement thresholds. While our model suggests that deception can occur without payoff reduction, it raises significant ethical and regulatory concerns.

Spoken dialog systems are typically designed for clean, dyadic interactions in which a single user and an assistant take turns speaking. Real-world social conversations, however, are often more ambiguous: multiple speakers may participate in the same conversation amid irrelevant speech and background noise. Each utterance may be directed to the assistant, addressed to another speaker, or completely irrelevant. In such settings, the assistant must decide not only what to say, but also whether to speak at all. In this paper, we introduce Cocktail-Talker, a speech LLM framework for multi-speaker spoken dialog modeling in noisy social environments. We model the assistant's behavior with three action tokens: <|respond|>, <|listen|>, and <|ignore|>, placed before a response or silence. Cocktail-Talker is trained via supervised finetuning and reinforcement learning to generate the appropriate action token and, only in <|respond|> mode, a speech response. To prepare the training data, we develop Cocktail-DialogGen, an LLM-based data pipeline that simulates realistic multi-speaker dialogs with speaker roles across diverse social settings. Together, these components take a step toward spoken dialog systems that interact more naturally and selectively in complex social environments.

Production voice agents span cascaded, speech-to-speech, and hybrid architectures. Voice-agent benchmarks typically measure component quality and conversational properties such as word error rate, latency, naturalness, and turn-taking. Fewer measure whether the agent handled a phone call correctly on its own. Contact centers refer to this as ``containment'': the share of phone calls the automated system resolves without handing off to a human. On some phone calls the right outcome is refusal or a redirect. To address this gap, we introduce VAmoS Bench, the Voice Agent Simulation Bench. It measures complete voice-agent systems end to end in a stateful customer-support task. The agent is Riley, a credit-card support representative for a fictional bank who can freeze, cancel, replace, or activate a card. Each of 100 scenarios supplies a simulated caller with a private goal and a seeded PostgreSQL backend. The platform uses each scenario to populate and activate an isolated simulation in which the caller reaches Riley over audio; roughly one-third apply adversarial pressure. The agent can use five tools that execute real SQL against the backend. Each scenario also defines binary assertions. A grader evaluates them against the complete trace of what the caller and agent said and what the agent did, including tool invocations, arguments, and returned rows. This catches an agent that claims to have changed a card without updating the database, as well as one that makes the right database change while disclosing protected information. This first benchmark version focuses on financial services. Its evaluation protocol supports an evolving leaderboard: additional voice agents can be evaluated on the same version, while later versions can expand the tasks and scenarios.

Classical spoken dialogue systems often separated dialogue management from response realization: a policy selected the next dialogue action, and a generation component expressed that action. As dialogue systems shift toward LLMs, this decomposition has largely disappeared into the model's hidden representations. We ask whether an LLM-internal analogue of state estimation and action control can be recovered for conversational moves such as acknowledging, checking, querying, explaining, and replying. We formulate move control as two coupled problems: selection, predicting the appropriate next move from the dialogue context, and realization, causally producing a chosen move at generation time. We introduce Latent-IM, an internal dialogue-management framework that provides a general interface for choosing and deploying conversational moves under different objectives. Here, we use this control to reproduce human move choices, improving average end-to-end move accuracy by 12.5 points over the unsteered backbone while performing comparably to fine-tuning.

Cognitive distortion amplifies negative emotions and contributes to mental health disorders. Cognitive Behavioral Therapy (CBT) is an effective way to address cognitive distortions, but its large-scale application is limited by the shortage of professional therapists. Although large language models (LLMs) have recently been explored for mental health applications, existing methods still suffer from limited domain specificity, overly flattering responses, and the absence of well-defined annotations for cognitive distortions. This paper proposes Cognivia, an evidence-based artificial intelligence therapist that integrates automatic cognitive distortion identification and rational response generation. Our framework is built on authoritative CBT texts widely regarded as core paradigms and standard references. It is further augmented with mental health question-answer (Q and A) data, and employs multi-stage prompting and structured generation strategies under the supervision of behavioral science experts. Then we fine-tune a lightweight LLM on this augmented CBT dataset to obtain Cognivia. In addition, we propose the first hierarchical quality evaluation framework for assessing LLM-generated rational responses, developed through collaboration between AI researchers and behavioral science experts. Cognivia is evaluated using lexical metrics, LLM-based Judges with two complementary criteria, and human evaluation by 10 behavioral science experts. It consistently outperforms the baseline methods in cognitive distortion recognition and rational response generation, demonstrating its effectiveness. Our code is available at https://github.com/SNOWTEAM2023/Cognivia.

As conversational AI systems become increasingly integrated into daily life, their potential effects on user well-being require ongoing attention. While consumer-facing generalist models can provide benefits, including improved access to information, learning, productivity, self-reflection, and companionship, they also introduce risks, such as emotional entanglement, unhealthy dependence, and the amplification of psychological vulnerabilities. Drawing on prior research and empirical observations of AI chatbot behavior, we propose a set of aspirational directions for guiding the behavior of general-purpose AI systems in ways that may reduce potential psychological harms and support user well-being. We acknowledge the difficulty of systematically assessing the long-term impacts of AI chatbot use and frame these directions as hypotheses for studying how AI behavior may influence users across general interactions, role-playing scenarios, and contexts that could be characterized as providing psychological support. While some proposed directions are supported by existing research and expert insights, others identify open questions and areas requiring deeper study. We hope that this formulation and these hypotheses encourage further discussion, empirical investigation, and exploration of interactive design approaches aimed at better accommodating users' psychological needs and promoting their well-being.

Foreign language anxiety (FLA) can be a major barrier to second language acquisition (SLA), especially in conversational contexts. With the proliferation of large language models (LLMs) throughout all areas of life, recent work suggests that interacting with LLM agents can be instrumental within the field of SLA and foreign language education, especially for reducing FLA. Related work also suggests that linguistic demands and task complexity can be predictors of FLA, implying that the use of demanding, complex language could lead to learners experiencing higher FLA. In this paper, we propose a novel multi-agent embodied conversational system that generates level-appropriate dialogue for English language learners. These levels are based on those defined by the Common European Framework of Reference for Languages (CEFR) to describe non-native listener and speaker proficiency. Using a "generate-evaluate-regenerate" loop with multiple LLM agents and a level classifier, it achieves a desired simplicity that is adaptive to the user's proficiency level. We also share the results of a preliminary small-sample pilot study that tested this system with Japanese university students, to see whether it would yield lower FLA levels than an unsimplified embodied conversational agent. Analysis of conversational output showed that 87.4% of dialogue sentences generated by the proposed multi-agent system fell within one predicted CEFR level of the learner's self-assessed proficiency, compared to 54.1% for the unsimplified agent. This suggests that the novel system is better able to produce output at an appropriate level for the learner. Though this study did not yield statistically significant evidence that the system reduces FLA levels in Japanese learners of English, likely due to a small sample size, it provides usability findings and culturally-informed design insights that will inform future study.

Recent advances have introduced speech-to-speech (S2S) conversational assistants capable of producing natural-sounding interactions, including non-verbal cues like tonality and mood. In the automotive domain, this enables intuitive and humanlike in-car dialogue experiences. However, integrating these end-to-end assistants limits architectural options for programmable domain-specific safeguards. This paper discusses two implementation approaches for S2S guardrails: transcript-based and tool-based. Through an empirical evaluation, we demonstrate that both strategies are insufficient for industrial deployment in most cases due to prohibitive latency (delaying each answer by 0 to 1.4 seconds even for computationally cheap checks) and technical impediments (like potentially non-deterministic tool call behavior). Finally, we outline open challenges for S2S guardrails in the automotive context.

As LLMs become more capable, they are increasingly deployed as collaborative agents, taking on user-delegated tasks through iterative interaction. Yet genuine interaction is inherently dynamic: users rarely specify their intent upfront, instead disclosing, revising, and reshaping it as the conversation unfolds. Despite this, LLMs are still predominantly evaluated or trained in single-turn, fully-specified settings, leaving open a fundamental question: how well do LLMs track and act on user intent as it evolves over the course of a conversation? To study this, we introduce a framework that transforms static, single-turn tasks into dynamic multi-turn conversations in which the user's intent evolves across turns--incrementally revealed, revised, and at times redirected mid-conversation--while preserving each task's original evaluation protocol, enabling existing benchmarks to be reused as controlled testbeds without new annotation. Across multiple tasks, we surface a consistent phenomenon: strong static-setting performance does not transfer to the evolving-intent setting, with substantial drops across model families. Our findings point to a fundamental gap: today's LLMs do not yet faithfully track and act on the user's evolving intent, a capability invisible to static evaluation yet critical for future collaborative agents.

Smart home assistants interpret a wide range of user commands, from explicit device control to underspecified and preference dependent requests. While recent systems based on Large Language Models (LLMs) improve this capability, they often rely on heavyweight reasoning pipelines and cloud-based deployment, limiting their efficiency and suitability for resource-constrained environments, and raising privacy concerns. In addition, existing approaches provide limited support for stable long-term personalization. To address these issues, we present AdaHome, an adaptive smart home assistant designed for locally deployed small language models in smart home environments. Rather than applying complex reasoning uniformly, AdaHome introduces an intent-aware planning framework that dynamically routes commands either to straightforward prompt-based or lightweight reasoning-based components. For commands requiring interpretation, we adopt a Chain-of-Draft strategy to enable efficient and stable decision-making. To support personalization, we further propose a preference adaptation mechanism that learns from user feedback over time without requiring prompt augmentation or model retraining. We evaluate AdaHome against representative LLM-based baselines under a unified small model setting. AdaHome achieves substantially higher accuracy on direct commands (86.7%) while reducing latency by up to 3$\times$. Furthermore, it maintains competitive performance on ambiguous inputs with lower computational cost. In multi-turn scenarios, AdaHome achieves 88% preference consistency, compared to 52.5% for a prompt augmentation baseline.

Human-like private chat requires more than fluent response generation: a system must preserve persona, relationship, memory, bounded knowledge, medium-specific timing, and a coherent multi-turn arc. We present AnthroDial, a closed-loop framework that formulates anthropomorphic dialogue as a joint problem of system architecture, executable evaluation, and diagnostic alignment. It combines (1) a role-conditioned scheduled dialogue runtime with persona and scenario cards, long-term memory, virtual time, and single-draft message decisions; (2) an executable benchmark with an L0 validity gate, five per-turn dimensions, and five dialogue-level dimensions; and (3) a post-training pipeline that filters 16,436 scheduled-decision examples for SFT and applies GRPO with a cognitive-diagnostic, ZPD-aware reward. The reward maintains Kalman-filtered capability estimates for each behavioral dimension, upweights dimensions with larger capability deficits, and uses rollout scores as task-level ZPD matches to focus optimization on learnable weak skills. On a benchmark with 55 personas, 50 scenarios, 50 persona-scenario bindings, and 100 role-conditioned cases per model, we evaluate 16 systems spanning frontier baselines, open models, thinking/no-think variants, and SFT/RL ablations. The strongest non-trained baseline reaches 32.00% strict ACC, while Qwen3.6-27B-SFT+RL reaches 39.00% strict ACC and a 98.5 overall score. In the 9B no-think setting, SFT and RL improve strict ACC from 0.00% to 13.00% and 18.37%. These results show that anthropomorphic dialogue benefits when generation, evaluation, and reward shaping share the same behavioral dimensions.