Conversational Benchmarks

Suicide is a critical global public health challenge, causing approximately 720,000 deaths each year and calling for timely, effective prevention strategies. Existing computational studies primarily focus on post-based social media platforms such as Twitter and Weibo, leaving instant messaging environments such as Telegram underexplored. Yet group chats pose distinct challenges: messages are short, fragmented, multi-party, and often rely on implicit or culturally specific expressions, making isolated post-level analysis insufficient. We introduce SuiChat-CN, a Chinese group-chat benchmark for contextual suicide risk assessment. We collect public Telegram group-chat data, construct coherent conversational segments through signal-word extraction and bidirectional context expansion, and annotate user risk levels with an expert-validated, LLM-assisted paradigm. SuiChat-CN contains 13,312 contextual segments from 1,406 users, covering 258,228 raw chat messages. Extensive experiments with PLMs and more than 40 LLMs demonstrate that contextual information is essential for reliable risk assessment, while fine-tuning and partial-context evaluation further reveal the challenges of early detection in multi-party conversations. Due to ethical and sensitivity concerns, the dataset is not publicly released but will be shared with accredited mental health and suicide-prevention research institutions upon reasonable request.

With the rapid advancement of large language models, evaluating human-likeness in open-ended conversation has become increasingly important. However, human-likeness is a form of tacit knowledge that humans perceive intuitively, yet the underlying criteria resist explicit formulation. Human judgments vary widely, with strong agreement on some cases and legitimate disagreement on others. Meanwhile, the criteria behind human judgments remain implicit, leaving no clear basis for constructing cases. Further, what counts as human-likeness is not static, but evolving with model capability and human expectations. Despite progress in evaluation methods such as expert-authored benchmarks, Reward Models, and self-evolving benchmarks, none addresses all three challenges simultaneously. Therefore, we propose GrowLoop, a self-evolving conversation evaluation system that continuously adapts as models advance and scenarios shift. Starting from minimal human seed annotations, LLM agents iteratively extract and refine evaluation rubrics through Heuristic Learning. Human-AI agreement is required where annotators converge, while only plausibility is expected where they diverge. Moreover, the Rubric-Case co-evolution mechanism enables continuous evolution. When the evaluation target shifts, new human seeds expand the system's coverage accordingly. When applied to human-likeness evaluation in open-ended conversation, the AI judge guided by these rubrics not only substantially outperforms existing methods in alignment with human judgments, but also uncovers issues that annotators overlook. The resulting benchmark effectively discriminates models across capability tiers and reveals where they fall short, while generalizing to new scenarios and adapting as models advance. Our work shifts the benchmarking paradigm from manual updates or difficulty scaling to comprehensive, continuous self-evolution.

Memory-augmented language agents are increasingly deployed in affective applications such as emotional support, where understanding and responding to users' latent emotional needs is critical. However, existing research often treats memory as a tool for factual retrieval, overlooking its role in shaping users' emotional experiences. In this work, we introduce ENPMR-Bench, a benchmark for evaluating Emotional Need-aware Proactive Memory Retrieval (ENPMR), a core capability that enables agents to infer users' latent emotional needs and proactively retrieve appropriate memories to support empathetic interaction. Grounded in Maslow's hierarchy of needs, ENPMR-Bench includes over 1,800 memory-augmented dialogues and defines structured mappings between emotional needs and supportive memory types. Experimental results demonstrate that current retrieval paradigms, including both embedding-based and LLM-driven approaches, exhibit substantial deficiencies, with empathy scores significantly lagging behind golden memory conditions. While chain-of-thought prompting improves the alignment between inferred emotional needs and retrieved memories to some extent, a notable performance gap remains. Together, these findings reveal critical limitations in current agents and outline directions for advancing personalized emotional support through need-sensitive memory retrieval.

Large language models (LLMs) achieve impressive performance when a task is fully specified in a single turn, yet the same models lose up to 39% of that performance when the identical task is revealed incrementally across multiple turns, a phenomenon documented at scale as Lost in Conversation. Crucially, this collapse is almost entirely a reliability failure; the best case, the aptitude only falls 16%, while the unreliability more than doubles (+112%). We argue that the root cause is structural, a flat conversation history assigns equal implicit weight to every prior turn, giving the model no signal to distinguish a critical constraint from incidental dialog. We present SeDT Sentence-transformer Decision-Transformer, a training-free inference-time method that resolves this by importing return-to-go conditioning from offline reinforcement learning. SeDT annotates each conversation shard with a cumulative relevance score derived from three complementary semantic, lexical, and positional signals and presents the full annotated history to the model at the final turn, without weight changes, without training data, and without discarding context. Evaluated on the Lost-in-Conversation benchmark in three LLMs and three generation tasks, SeDT outperforms the sharded baseline in all nine model-task combinations, with gains up to +37.7% in mean performance P and simultaneous reductions in unreliability in seven of the nine combinations. In short, telling the model which past turns matter is sufficient to substantially recover the performance lost in conversation.

Large Language Models (LLMs) have brought huge improvements to Artificial Intelligence (AI), which can be applied to general-purpose tasks. However, their application to textual or spoken medical consultations is still an open research problem. This paper proposes MeDial-Speech, a novel speech dataset for training and evaluating Med-AIs that can carry out consultations with patients. It was collected in realistic environments from robot-patient and doctor-patient dialogues, contains 111+ hours of speech data (without data augmentation), and covers four health conditions: Lewy body dementia, heart failure, shoulder pain, and angina. In addition, we propose a dialogue benchmark via sentence selection (with 20 options) to evaluate three state-of-the-art LLMs: GPT-5 mini, DeepSeek-V3, and Claude Sonnet 4. Experimental results reveal that Claude Sonnet 4 is the best in sentence selection, with 71.1% accuracy using manual transcriptions and 74.7% using automatic transcriptions, and that all LLMs are highly overconfident in their probabilistic predictions, regardless of selecting correct or incorrect sentences in medical dialogues. This dataset is free of charge for non-commercial purposes at: https://huggingface.co/datasets/hcuayahu/MeDial-Speech

Long-horizon LLM agents accumulate growing conversation histories that eventually exceed the model's context window. Context compaction via LLM-based summarization keeps the conversation bounded, but summarization is inherently lossy and the blocking call stalls agent inference for tens of seconds. Moreover, the operator has no fine-grained control over summary volume since prompt instructions are largely ignored, and as context grows, both the amount of output tokens the model produces and the information it retains fluctuate substantially from run to run, making the agent's retained knowledge unpredictable across runs. We introduce \textbf{parallel compaction} for long-horizon agentic flows and characterize it against the sequential synchronous baseline across four backbones spanning 8B to 120B parameters, mixing dense and MoE architectures with reasoning and non-reasoning models, on the HotpotQA multi-hop QA and LoCoMo long-context dialogue benchmarks. Parallel compaction gives the operator fine-grained, predictable control over summary volume and enables more targeted prompt engineering per block. At matched compaction decode volume, it reduces end-to-end wall time and improves compaction throughput over the sequential baseline.

As interactive LLM-based applications are created and refined, model developers need to evaluate the quality of generated text along many possible axes. For simpler systems, human evaluation may be practical, but in complicated systems like conversational chatbots, the amount of generated text can overwhelm human annotation resources. Model developers have begun to rely heavily on auto-evaluation, where LLMs are also used to judge generation quality. However, existing LLM-as-a-judge benchmarks largely focus on simple Q&A tasks that do not match the complexity of multi-turn conversations. We introduce RankJudge, a benchmark generator for evaluating LLM-as-a-judge on multi-turn conversations grounded in reference documents. RankJudge creates pairs of conversations where one conversation has a single flaw injected into one turn. This construction allows paired conversations to be labeled unambiguously as better or worse, and precisely isolates failure categories to individual turns, enabling a strict joint correctness criterion for judging. We implement RankJudge across the domains of machine learning, biomedicine, and finance, evaluate 21 frontier LLM judges, and rank those judges via the Bradley-Terry model. Our formulation also allows ranking each conversation pair with difficulty ratings, which we use to dynamically curate the evaluation slice to reduce label noise, as confirmed via human annotation. We find that judge rankings are stable under partial observability, coarser correctness criteria, and an alternative random-walk rating algorithm.

Emotional intelligence (EI), the ability to perceive, understand, and respond appropriately to others' emotional states, is central to human communication, and increasingly important to assess as LLMs assume conversational roles in everyday life. Existing EI benchmarks rely on synthetic prompts, single-turn cases, or third-party annotation. These approaches do not directly measure how models infer and respond to a participant's emotional state over the course of a real conversation. We introduce AttuneBench, a benchmark grounded in 200 genuine multi-turn human-model conversations in which participants conversed with anonymized LLMs and provided turn-by-turn annotations of their emotional state, the model's behavior, and their preferred responses. Across 11 evaluated models, we find that model rankings on emotion recognition, behavioral classification, preference prediction, and judged response quality are largely independent, indicating that emotionally intelligent behavior decomposes into separable capabilities. Preference alignment and response-quality judgments are substantially more model-discriminating than emotion-label accuracy. These results indicate that emotionally intelligent behavior requires predicting what kind of response a specific user wants in context, a distinction that aggregate scoring can obscure and that single-turn or synthetic formats cannot directly capture across turns. AttuneBench provides a framework for assessing each of these capabilities and for diagnosing model-specific strengths and failure modes in emotionally salient conversation.

Accurate evaluation of conversational retrieval is pivotal for advancing Retrieval-Augmented Generation (RAG) systems. However, existing conversational retrieval benchmarks suffer from costly, sparse human annotation or rigid, unnatural automated heuristics. To address these challenges, we introduce MTR-Suite, a unified framework for auditing, synthesizing, and benchmarking retrieval. It features: (1) MTR-Eval, an LLM-based auditor quantifying alignment gaps in previous benchmarks; (2) MTR-Pipeline, a multi-agent system using greedy traversal clustering to generate high-fidelity dialogues at 1/400th human cost; and (3) MTR-Bench, a rigorous general-domain benchmark. MTR-Bench mimics production-style challenges (hard topic switching, verbosity), offering superior discriminative power. We make our code and data publicly available to facilitate future research at https://github.com/rangehow/mtr-suite.

An effective healthcare agent must be able to recall and reason over a patient's longitudinal medical history. However, the absence of datasets with realistic long-term dialogue timelines limits systematic evaluation. Real clinical text is constrained by privacy and ethics, while existing benchmarks focus on isolated interactions, failing to capture cross-session reasoning. We introduce a framework for synthesizing high-quality, long-term medical dialogues with LLMs. Our approach entails a knowledge-guided decomposition into three stages: constructing synthetic patient profiles with diverse disease and complication trajectories, generating multi-turn dialogues per encounter, and integrating them into a coherent longitudinal history dataset, MediLongChat. We establish three benchmark tasks-In-dialogue Reasoning, Cross-dialogue Reasoning, and Synthesis Reasoning-to evaluate the memory capabilities of healthcare agents. To assess data quality, we introduce a multi-dimensional evaluation framework combining vector-based metrics with LLM-as-a-judge assessments. Specifically, we define automatic measures-Faithfulness, Coherence, and Diversity-together with two LLM-based evaluations: Correctness and Realism. Benchmark experiments show that even state-of-the-art LLMs struggle with MediLongChat. These findings highlight the benchmark's applicability and underscore the need for tailored methods to advance healthcare agents.

Memory systems for AI assistants were built for single-user dialogue and fail characteristically when applied to multi-party social group settings. This gap matters for the social assistants being built today: group-acting agents embedded in chat platforms, and proactive personal-assistant agents whose holistic model of a user must include their social context. Existing memory benchmarks evaluate dyadic or workplace dialogue; none targets multi-party social groups, where memory must anchor facts in shared history rather than professional roles, separate group norms from individual exceptions, and correctly attribute even after member departure. We introduce SocialMemBench, a benchmark of human-verified synthetic social group networks across five archetypes (close friends, family, recreational, interest community, acquaintance network) and three group-size tiers (4-30 members), with 430 personas and 7,355 conversation turns, yielding 1,031 QA pairs across nine question categories. Each category isolates an architectural capability, and the five failure modes (single-stream conflation, temporal-state overwrite, entity merging at scale, missing cross-persona knowledge, norm-individual conflation) are testable hypotheses; our two research probes Subject-Mem and SMG provide evidence on two, three remain open. A full-context Gemini 2.5 Flash reference reaches only 0.721 against a blind-critic reasoning-model mean of 0.98 on small networks, indicating the benchmark is genuinely difficult even with complete access to the conversation. Across all 43 networks, the four open-source memory frameworks evaluated (Mem0, LangMem, Graphiti, Cognee) cluster in the 0.12-0.18 question-weighted range with overlapping 95% CIs, well below an uncompressed retrieval reference of 0.345 and a matched-answerer full-context reference of 0.369 (GPT-4o-mini). Current memory systems show a measurable gap.

Large Language Model (LLM) agents increasingly serve as personal assistants and workplace collaborators, where their utility depends on memory systems that extract, retrieve, and apply information across long-running conversations. However, both existing memory systems and benchmarks are built around the dyadic, single-user setup, even though real deployments routinely span groups and channels with multiple users interacting with the agent and with each other. This mismatch leaves three properties of group memory unmeasured: (i) group dynamics that go beyond concatenated one-on-one chats, (ii) speaker-grounded belief tracking, where the per-user memory modeling is needed, and (iii) audience-adapted language, where Theory-of-Mind shifts produce role-specific vocabulary. We introduce GroupMemBench, a benchmark that exposes all three. A graph-grounded synthesis pipeline produces multi-party conversations with controllable reply structure and conditions each message on per-user personas and target audiences. An adversarial query pipeline then binds every question to a specific asker across six categories, spanning multi-hop reasoning, knowledge update, term ambiguity, user-implicit reasoning, temporal reasoning, and abstention, and iteratively searches challenging, realistic queries that reflect comprehensive memory capability. Benchmarking leading memory systems exposes a sharp collapse: the strongest one reaches only 46.0% average accuracy, with knowledge update at 27.1% and term ambiguity at 37.7%, while a simple BM25 baseline matches or exceeds most agent memory systems. This indicates current memory ingestion erases the structural and lexical features group memory depends on, leaving multi-user memory far from solved.

The key-value (KV) cache is a major bottleneck in long-context inference, where memory and computation grow with sequence length. Existing KV eviction methods reduce this cost but typically degrade performance relative to full-cache inference. Our key insight is that full-cache attention is not always optimal: in long contexts, irrelevant tokens can dilute attention away from useful evidence, so selective, learnable eviction can improve generation rather than merely approximate the full cache. We introduce a global retention-based KV eviction method that learns each token's future utility under a unified memory budget. Lightweight retention gates assign utility scores to cached KV entries, and a shared final scoring projection calibrates these scores across all layers and heads. This enables a single global eviction policy in which tokens from different layers, heads, and modalities compete directly for cache capacity. We further provide theoretical analysis showing that preferentially retaining useful tokens reduces attention dilution, and we justify geometric retention as a query-agnostic proxy for future utility. Across diverse long-context language and vision-language reasoning, and multi-turn dialogue benchmarks, our method substantially reduces KV memory while matching or surpassing full-cache inference. These results suggest that learned, globally calibrated KV eviction is not only a compression technique, but also a mechanism for improving long-context reasoning.

LLM agents are increasingly used to simulate real world interactions, but it remains unclear whether simulated behaviors preserve the content patterns and interaction dynamics of real human behaviors. Existing evaluations remain fragmented, which makes it difficult to compare systems or measure progress. In this paper, we focus on Reddit discussions as a concrete first step toward evaluating real-world social simulation. Reddit threads provide public, topic-grounded, multi-party interactions where people share experiences, debate, seek advice, express emotion, and collectively respond to products, events, and social issues. These discussions offer an observable window into broader social behavior, making them a useful setting for testing whether LLM agents can reproduce not only fluent text, but also the distributional patterns and interaction dynamics of real online communities. We introduce MiroBench, a benchmark for Reddit discussion simulation built from 4,292 real Reddit threads. MiroBench uses statistical tests to compare generated and real discussions across four major aspects: repetition and semantic uniformity, narrative content, toxicity and aggression, and structural complexity. Experiments across five domains and five models show that current simulators remain distributionally mismatched with real Reddit threads, while a lightweight prompt-based improvement procedure provides only limited gains. MiroBench offers a concrete benchmark for measuring, diagnosing, and improving realism in LLM-based social simulation.

Most LLM benchmarks score how well a model responds to explicit requests. They leave unmeasured a different conversational ability: noticing and acting on needs the user has implied but not said. We call this \emph{conversational proactivity}. ProactBench decomposes it into three phase-tied types: \textsc{Emergent}, inference from a single disclosed anchor; \textsc{Critical}, synthesis across multiple anchors; and \textsc{Recovery}, grounded forward-looking value after task completion. We operationalise the benchmark with three agents: a Planner, a User Agent, and an Assistant Model. Their information asymmetries defend against style-confounded scoring, rubric leakage, external-context contamination, and information dumps. The released corpus contains 198 curated dialogues with 624 trigger points across 24 communication styles drawn from a psychometric inventory and audited by an independent LLM judge. Across 16 frontier and open-weight models, \textsc{Recovery} is both difficult and weakly predicted by six standard benchmarks, making it a useful new evaluation signal.

Current LLM agents lack principled mechanisms for managing persistent memory across long interaction horizons. We present a biologically-grounded memory architecture comprising six cognitive mechanisms: (1) sleep-phase consolidation, (2) interference-based forgetting, (3) engram maturation, (4) reconsolidation upon retrieval, (5) entity knowledge graphs, and (6) hybrid multi-cue retrieval. Each mechanism addresses a specific failure mode of naive memory accumulation. We introduce a synthetic calibration methodology that derives all pipeline thresholds without benchmark data exposure, eliminating a common source of evaluation leakage. We evaluate on two benchmarks. First, a VSCode issue-tracking dataset (13K issues, 120K events) where deduplication-based consolidation achieves 97.2% retention precision with 58% store reduction (+21.8 pp over baseline). Second, the LongMemEval personal-chat benchmark where we conduct the first streaming M-tier evaluation (475 sessions, ~540K unique turns). At a 200K-token context budget, our pipeline matches raw retrieval accuracy (70.1% vs. 71.2%, overlapping 95% CI) while exposing a tunable accuracy/store-size operating curve. At S-tier scale (50 sessions), dedup-based consolidation yields a +13.3 pp improvement in preference recall.

Interactive narrative tasks require LLMs to sustain a coherent, evolving story while adapting to a user over multiple turns. However, suitable benchmarks for this setting are limited: existing evaluations often focus on static prompts, isolated story generations, or post-hoc ratings, and therefore miss whether models can jointly manage story generation, long-context state and pacing, character simulation, empathic personalization, and story-grounded artifacts. We introduce NARRA-Gym, an executable evaluation environment that turns a sparse emotional seed into a complete interactive story episode and logs the full model-in-the-loop trajectory, including story construction, memory updates, planning, pacing interventions, and optional artifact synthesis. We evaluate nine frontier LLMs using a controlled LLM-as-judge sweep over eight benchmark personas and a human evaluation in which participants rate customized model outputs. Our results show substantial variation across models, personas, and evaluation dimensions: models that produce fluent stories can still fail on robustness, user experience, or resistance-sensitive personalization. These findings suggest that interactive narrative offers a useful benchmark for evaluating long-horizon, user-adaptive LLM behavior beyond isolated story quality.

In agent memory systems, the reranking model serves as the critical bridge connecting user queries with long-term memory. Most systems adopt the "retrieve-then-rerank" two-stage paradigm, but generic reranking models rely on semantic similarity matching and lack genuine reasoning capabilities, leading to a problem where recalled results are semantically highly relevant yet do not contain the key information needed to answer the question. This deficiency manifests in memory scenarios as three specific problems. First, relevance scores are miscalibrated, making threshold-based filtering difficult. Second, ranking degrades when facing temporal constraints, causal reasoning, and other complex queries. Third, the model cannot leverage dialogue context for semantic disambiguation. This report introduces MemReranker, a reranking model family (0.6B/4B) built on Qwen3-Reranker through multi-stage LLM knowledge distillation. Multi-teacher pairwise comparisons generate calibrated soft labels, BCE pointwise distillation establishes well-distributed scores, and InfoNCE contrastive learning enhances hard-sample discrimination. Training data combines general corpora with memory-specific multi-turn dialogue data covering temporal constraints, causal reasoning, and coreference resolution. On the memory retrieval benchmark, MemReranker-0.6B substantially outperforms BGE-Reranker and matches open-source 4B/8B models as well as GPT-4o-mini on key metrics. MemReranker-4B further achieves 0.737 MAP, with several metrics on par with Gemini-3-Flash, while maintaining inference latency at only 10--20% of large models. On finance and healthcare vertical-domain benchmarks, the models preserve generalization capabilities on par with mainstream large-parameter rerankers.

Rankings produced by holistic LLM-as-a-judge scoring are sensitive to the bias of the chosen judge model. We show that switching to binary rubric scoring with multi-judge filtering removes this sensitivity: decomposing the judgement matters more than the judge model itself. To support this claim, we introduce Prosa, the first real user multi-turn Brazilian Portuguese chat benchmark: 1,000 WildChat conversations scored by three judges from three model families on 16 models. Under filtered rubric scoring the three judges agree on every one of the 16 ranks, whereas under holistic scoring they agree on only 7 of 16. Additionally, the rubric filtering pipeline increases the average score gap between neighbouring models by 47%, thereby improving Prosa's discriminative power. Evaluating a new model on Prosa costs approximately $2.1 when using Gemini 3 Flash as the judge. We release the benchmark and the filtering code to ensure that future models can be assessed under identical conditions. These artifacts also make our rubric-based scoring method reusable beyond Prosa, supporting other open-ended evaluation settings.

Large language models (LLMs) exhibit strong capabilities in short-context reasoning but degrade in performance over long conversational horizons due to context window limitations and inefficient token usage. We introduce ContextForge, a system for context recycling that maintains task-relevant information across turns by combining structured query generation, external memory retrieval, and controlled synthesis. The system enables efficient reuse of prior computation without relying on full context replay, reducing token overhead while preserving answer quality. We evaluate ContextForge using a 15-turn conversational benchmark that tests multi-turn reasoning, back-references, and domain shifts across structured healthcare queries. Compared to a baseline agent using identical underlying models, ContextForge demonstrates improved consistency and reduced token consumption, while maintaining comparable response accuracy. These results suggest that context recycling provides a practical approach for extending LLM capabilities in long-horizon tasks without requiring larger context windows or model retraining. Code and evaluation artifacts are available at https://github.com/Betanu701/ContextForge.

Achieving realistic human-like conversation for virtual characters requires not only a simple memorization and recall of past events, but also the strategic utilization of memory to meet factual needs and social engagement. Current memory utilization relevant (e.g., memory-augmented generation, long-term dialogue, and etc.) benchmarks overlook this nuance, treating memory primarily as a static repository of facts rather than a dynamic resource to be strategically deployed in dialogues. To address this gap, we design StratMem-Bench, a new benchmark to evaluate strategic memory use in character-centric dialogues. This dataset comprises 657 instances where virtual characters must navigate heterogeneous memory pools containing required, supportive, and irrelevant memories. We also propose a framework with different evaluation metrics including Strict Memory Compliance, Memory Integration Quality, Proactive Enrichment Score and Conditional Irrelevance Rate, to evaluate strategic memory use capabilities of virtual characters. Experiments on StratMem-Bench which leverage the state-of-the-art large language models as virtual characters show that all models perform well at distinguishing between required and irrelevant memories, but struggle once supportive memories are introduced into the decision process.

Large Language Models are being increasingly deployed as the decision-making core of autonomous agents capable of effecting change in external environments. Yet, in conversational benchmarks, which simulate real-world customer-centric issue resolution scenarios, these agents frequently fail due to the cascading effects of incorrect decision-making. These challenges are particularly pronounced for open-source LLMs with smaller parameter sizes, limited context windows, and constrained inference budgets, which contribute to increased error accumulation in agentic settings. To tackle these challenges, we present the Failure-Aware Meta-Agentic (FAMA) framework. FAMA operates in two stages: first, it analyzes failure trajectories from baseline agents to identify the most prevalent errors; second, it employs an orchestration mechanism that activates a minimal subset of specialized agents tailored to address these failures by injecting a targeted context for the tool-use agent before the decision-making step. Experiments across open-source LLMs demonstrate performance gains up to 27% across evaluation modes over standard baselines. These results highlight that targeted curation of context through specialized agents to address common failures is a valuable design principle for building reliable, multi-turn tool-use LLM agents that simulate real-world conversational scenarios.

Research shows that dialogue, the interactive process through which participants articulate their thinking, plays a central role in constructing shared understanding, coordinating action, and shaping learning outcomes in teams. Analysing dialogue content has been central to advancing team learning theory and informing the design of computer-supported collaborative learning environments, yet this progress has depended on labour-intensive qualitative coding. LLMs offer new possibilities for automating and enhancing the dialogue layer within emerging multimodal learning analytics approaches, with recent studies showing that they can approximate human coding through few-shot prompting. However, prior work has focused on replicating human coding accuracy for research purposes, rather than addressing a more educationally consequential question: how can we design prompts that allow an LLM to label team dialogue accurately and fast enough to be useful in real settings, such as in-person healthcare simulations, where results must be returned quickly and computational cost and sustainability also matter? This paper investigates how prompt design and batching strategies can be optimised to balance coding accuracy, processing time, and environmental impact in team-based healthcare simulation debriefing. Using a dataset of 11,647 utterances coded across 6 dialogue constructs, we compared 4 prompt designs across varying batch sizes, evaluating coding performance, processing time, and energy consumption, as well as the trade-offs between these metrics. Results indicate that increasing batch size improves speed and reduces energy use, but negatively impacts coding performance. Beyond demonstrating the feasibility of LLM-based qualitative analysis, this study offers practical guidance for scaling dialogue analytics in contexts where timeliness, privacy, and sustainability are critical.

This paper studies how empirical dialogue-flow statistics can be incorporated into Next Dialogue Act Prediction (NDAP). A KL regularization term is proposed that aligns predicted act distributions with corpus-derived transition patterns. Evaluated on a 60-class German counselling taxonomy using 5-fold cross-validation, this improves macro-F1 by 9--42% relative depending on encoder and substantially improves dialogue-flow alignment. Cross-dataset validation on HOPE suggests that improvements transfer across languages and counselling domains. In systematic ablations across pretrained encoders and architectures, the findings indicate that transition regularization provides consistent gains and disproportionately benefits weaker baseline models. The results suggest that lightweight discourse-flow priors complement pretrained encoders, especially in fine-grained, data-sparse dialogue tasks.

User preferences evolve across months of interaction, and tracking them requires inferring when a stated preference has been changed by a subsequent life event. We define this problem as long-horizon personalization and observe that progress on it is limited by data availability and measurement, with no existing resource providing both naturalistic long-horizon interactions and the ground-truth provenance needed to diagnose why models fail. We introduce a data generator that produces conversations from a structured mental state graph, yielding ground-truth provenance for every preference change across 6-month timelines, and from it construct HorizonBench, a benchmark of 4,245 items from 360 simulated users with 6-month conversation histories averaging ~4,300 turns and ~163K tokens. HorizonBench provides a testbed for long-context modeling, memory-augmented architectures, theory-of-mind reasoning, and user modeling. Across 25 frontier models, the best model reaches 52.8% and most score at or below the 20% chance baseline. When these models err on evolved preferences, over a third of the time they select the user's originally stated value without tracking the updated user state. This belief-update failure persists across context lengths and expression explicitness levels, identifying state-tracking capability as the primary bottleneck for long-horizon personalization.

Backchannels (e.g., yeah', mhm', and `right') are short, non-interruptive feedback signals whose lexical form and prosody jointly convey pragmatic meaning. While prior computational research has largely focused on predicting backchannel timing, the relationship between lexico-prosodic form and meaning remains underexplored. We propose a two-stage framework: first, fine-tuning large language models on dialogue transcripts to derive rich contextual representations; and second, learning a joint embedding space for dialogue contexts and backchannel realizations. We evaluate alignment with human perception via triadic similarity judgments (prosodic and cross-lexical) and a context-backchannel suitability task. Our results demonstrate that the learned projections substantially improve context-backchannel retrieval compared to previous methods. In addition, they reveal that backchannel form is highly sensitive to extended conversational context and that the learned embeddings align more closely with human judgments than raw WavLM features.

Omni-modal large language models (OLMs) redefine human-machine interaction by natively integrating audio, vision, and text. However, existing OLM benchmarks remain anchored to static, accuracy-centric tasks, leaving a critical gap in assessing social interactivity, the fundamental capacity to navigate dynamic cues in natural dialogues. To this end, we propose SocialOmni, a comprehensive benchmark that operationalizes the evaluation of this conversational interactivity across three core dimensions: (i) speaker separation and identification (who is speaking), (ii) interruption timing control (when to interject), and (iii) natural interruption generation (how to phrase the interruption). SocialOmni features 2,000 perception samples and a quality-controlled diagnostic set of 209 interaction-generation instances with strict temporal and contextual constraints, complemented by controlled audio-visual inconsistency scenarios to test model robustness. We benchmarked 12 leading OLMs, which uncovers significant variance in their social-interaction capabilities across models. Furthermore, our analysis reveals a pronounced decoupling between a model's perceptual accuracy and its ability to generate contextually appropriate interruptions, indicating that understanding-centric metrics alone are insufficient to characterize conversational social competence. More encouragingly, these diagnostics from SocialOmni yield actionable signals for bridging the perception-interaction divide in future OLMs.

In cognitive science and linguistic theory, dialogue is not seen as a chain of independent utterances but rather as a joint activity sustained by coherence, consistency, and shared understanding. However, many systems for open-domain and personalized dialogue use surface-level similarity metrics (e.g., BLEU, ROUGE, F1) as one of their main reporting measures, which fail to capture these deeper aspects of conversational quality. We re-examine a notable retrieval-augmented framework for personalized dialogue, LAPDOG, as a case study for evaluation methodology. Using both human and LLM-based judges, we identify limitations in current evaluation practices, including corrupted dialogue histories, contradictions between retrieved stories and persona, and incoherent response generation. Our results show that human and LLM judgments align closely but diverge from lexical similarity metrics, underscoring the need for cognitively grounded evaluation methods. Broadly, this work charts a path toward more reliable assessment frameworks for retrieval-augmented dialogue systems that better reflect the principles of natural human communication.

Maintaining consistency in long-term dialogues remains a fundamental challenge for LLMs, as standard retrieval mechanisms often fail to capture the temporal evolution of historical states. While memory-augmented frameworks offer a structured alternative, current systems rely on static prompting of closed-source models or suffer from ineffective training paradigms with sparse rewards. We introduce MemBuilder, a reinforcement learning framework that trains models to orchestrate multi-dimensional memory construction with attributed dense rewards. MemBuilder addresses two key challenges: (1) Sparse Trajectory-Level Rewards: we employ synthetic session-level question generation to provide dense intermediate rewards across extended trajectories; and (2) Multi-Dimensional Memory Attribution: we introduce contribution-aware gradient weighting that scales policy updates based on each component's downstream impact. Experimental results show that MemBuilder enables a 4B-parameter model to outperform state-of-the-art closed-source baselines, exhibiting strong generalization across long-term dialogue benchmarks.

Medical large language models are typically evaluated on idealized patient cases that do not reflect how real patients communicate. We introduce VeriSim, a patient simulation framework that injects controllable noise along six clinically grounded communication dimensions while substantially preserving each patient's medical record. Truth adherence is supported by a verifier that extracts atomic claims from each candidate utterance and judges them against a UMLS-grounded vector index built with BioLORD embeddings, using the retrieved atoms' structured clinical metadata (e.g., drug class, anatomical site, treats-condition relations) rather than surface-text similarity alone. Across seven open-weight LLMs, realistic noise reduces diagnostic accuracy by 15-25 percentage points and increases conversation length by 34-55%; the 7-8B models degrade 1.4x more than 70B+ models. A board-certified physician and a licensed nurse rate VeriSim's conversations highly on truth, realism, clinical utility, and noise fidelity (inter-annotator agreement >= 0.80 across all dimensions), and an LLM-as-judge closely tracks their ratings, enabling scalable evaluation. We release VeriSim as an open-source framework for rigorous stress-testing of clinical AI: https://github.com/mohitmarvania/VeriSim