Conversational Benchmarks

Long-term conversational memory in multi-party settings requires more than retrieving relevant content from long-term conversations: it must distinguish who said what, whom each statement concerns, how individuals perceive one another, what information is shared by the group, and how states change over time. Recent studies on multi-party dialogue benchmarks show that existing general-purpose LLM memory systems tend to lose person and group relations or struggle to integrate clues distributed across members, groups, and time. Together, these issues reveal two core bottlenecks: message attribution and relational understanding in multi-party dialogue, and state reconstruction from interleaved histories. To address both, we propose $\textbf{SpeakerMem-R1}$: its dual-track memory stores speaker-labeled verbatim messages and derived states organized into person-level and group-level views, then combines evidence from both tracks by entity, event, and time at query time. To reduce attribution and update errors during structured memory construction while enabling local deployment, we train Writer-R1 with SpeakerLevenshtein and speaker-conditioned GRPO. On GroupMemBench, SocialMemBench, and EverMemBench, SpeakerMem-R1 achieves binary accuracies of 47.9%, 69.2%, and 61.9%, respectively. On the publicly reported EverMemBench leaderboard from EverMind-AI, we achieves 62.33%, the best reported result among the latest state-of-the-art frameworks. It also achieves 70.85% on all 1,986 LoCoMo questions, which we use as a two-person long-term conversation boundary test. In a controlled evaluation of 305 questions, RL raises the SFT Writer's mean accuracy from 57.38% to 68.20%. We report both binary accuracy and token-F1, and ablations show that the verbatim and structured tracks, as well as person-level and group-level views, are complementary under the standardized evaluation interface.

Long-horizon conversational memory is especially challenging in multi-actor settings, where relevant evidence is distributed across participants and contexts and previously established information may later be revised. We introduce EGMEMORY, which formulates long-horizon multi-actor memory as a searchable state machine that separates persistent message-level evidence from an explicit active state. At write time, adaptive state resolution and an evidence-grounded propose-verify-commit protocol govern how this state evolves. At read time, adaptive evidence navigation iteratively resolves the state and supporting evidence required for a query, using conversational structure to narrow the search space and lexical-semantic relevance to rank candidates. The system operates through prompting and tool use without memory-specific policy training. EGMEMORY achieves 68.2% on GroupMemBench and 77.9% on EverMemBench, outperforming the strongest evaluated baselines by 22.7 and 21.4 percentage points, respectively. It further reaches 73.6% on the dyadic LoCoMo benchmark, demonstrating generalization beyond multi-actor conversations. We will release the codebase upon formal publication.

Generally, most voice agents are cascaded systems, i.e., an ASR model transcribes the caller's audio, a language model reads the transcript and decides what to say and which backend tools to call, and a TTS model speaks the reply. Nearly all of the decision making happens in the language model, but existing evaluations measure it either too broadly or too narrowly. End-to-end voice benchmarks score the full pipeline, so recognition errors and model errors mix into a single number. LLM benchmarks isolate the model but they do not evaluate what makes real phone calls hard, such as transcription issues, caller's voice being split across messages and the requirement that replies follow the language and script specified. We introduce the Multi-Turn Voice Agent Benchmark (MTVA-Bench), which evaluates the language model on the same conditions it faces inside a cascaded system. The caller is played by an LLM following a set of rubrics and tool calls are answered by a mock backend which responds to the arguments the model actually sent. The benchmark contains 49 agents working across 490 reviewed scenarios and supports 7 languages. Scoring is a combination of deterministic checks on tool calls with two LLM judges, one that scores scenario specific rules and one that grades conversation quality without access to the task. Both judges must cite specific messages from the transcript. Task and conversation scores are weighted equally, since a call can complete its task and still go badly for the caller. In a seven-model study, six of the models select the correct tool within 6.4 points of one another, but their overall scores span 24.4 points. Most of the gap comes from argument values, action ordering, rule compliance, and what the model says around its tool calls.

Interpreter agents built on machine translation (MT) increasingly mediate live conversation between people who do not share a language, yet we still evaluate them with metrics built for isolated sentences, which measure fidelity rather than whether communication succeeds. We introduce a reusable three-layer checklist-and-judge framework that evaluates interpreter-mediated conversation across semantic, pragmatic, and cultural-social dimensions, covering the naturalness, intent, and social appropriateness that fidelity metrics leave unmeasured. It runs in both single-turn and interactive multi-turn settings, where simulated users reply to translated messages as the conversation unfolds and each turn is scored alongside the conversation as a whole. We extensively validate it through controlled perturbations, cross-judge comparisons, and human annotations. Our main single-turn benchmark evaluates 10 interpreter setups across Arabic, Bengali, Indonesian, and Korean from 5,624 OpenSubtitles-derived scenarios spanning 12 translation directions, and our multi-turn study covers all 6 language pairs in scripted and live modes. Results show a consistent decline from semantic to pragmatic and cultural-social success, while conventional MT metrics overlook failures among stronger interpreters, and prompt ablations show that scenario context, structured instructions, and cultural context improve communicative success, although gains vary across setups. Our work thus provides an evaluation framework and benchmark for interpreter agents in conversation, and highlights the importance of communicative success alongside existing translation metrics.

Lifelong conversational agents rely on memory systems to maintain deep, context-aware interactions with users. However, existing explicit textual memory pipelines suffer from a severe information bottleneck, often losing subtle behavioral patterns and emotional shifts. Furthermore, being typically static post-deployment, they cannot autonomously adapt to personal habits and preferences without manual feedback. Cognitive science, however, suggests that humans maintain mental models purely in a latent space and continuously refine them through predictive coding. Inspired by this, we propose \textbf{ThinkFlow}, a novel end-to-end latent memory framework for lifelong conversational agents. ThinkFlow bypasses the text bottleneck by dynamically compressing conversational flows into probabilistic latent memory skills, autonomously consolidating complex user states into disentangled, continuous vectors without semantic interference. To break this barrier, we introduce a test-time evolution paradigm. By coupling teacher-guided latent alignment to bootstrap the initial state with a self-supervised next-user-utterance prediction task for continuous refinement, the framework successfully overcomes cold-start challenges and achieves label-free lifelong personalization. Extensive experiments on long-term conversation benchmarks demonstrate that ThinkFlow significantly outperforms prevailing memory systems, providing highly personalized and contextually accurate responses over extended multi-session interactions.

Background: Large language models (LLMs) have achieved physician-comparable performance on multiple-choice medical knowledge examinations, but their capabilities in clinical history taking, urgency assessment, and safety remain insufficiently evaluated. We proposed Japanese Stroke LLM Evaluation, a multi-turn conversational benchmark for stroke care in Japanese, and evaluated LLM performance and safety under practice-oriented conditions. Methods: We created 10 stroke and related-condition cases and evaluated LLMs in multi-turn Japanese conversations. The LLM acted as physician, while a board-certified neurosurgeon acted as simulated patient and evaluator. Each case comprised history-taking and action phases scored using pre-specified criteria. Errors that could directly threaten life were defined as critical mistakes. The safety threshold was at least 80% overall with zero critical mistakes. Eighteen models were evaluated in October 2025 and June 2026. Results: Claude Fable 5 achieved the highest score (87.4%) with zero critical mistakes, followed by Claude Opus 4.7 (80.3%) and GLM-5.2 (75.6%). Two leaders met the safety threshold. Eleven models made 17 critical mistakes, including failure to confirm laboratory results or blood glucose before t-PA, surgery before airway stabilization, omission of cervical vascular evaluation, and t-PA outside its indication. History-taking question count correlated with history-taking score (r = 0.648, p = 0.007). Conclusions: Japanese Stroke LLM Evaluation provides a benchmark for LLM performance under practice-oriented conditions, including a cap on history-taking questions. Cases and evaluations were created by neurosurgical specialists rather than using an LLM-as-judge approach. Performance improved across cloud-based and on-premise models in 2026, with some exceeding the safety threshold. Further evaluation using real-world cases is required.

Conversational memory changes during use, so endpoint question answering alone cannot establish how a persistent state accumulates, ages, or incorporates revisions. We introduce LSREP, a Longitudinal State-Replay Evaluation Protocol combining ordered replay, explicit lifecycle schedules, repeated probes, evolving reference answers, and mechanism-fidelity checks. Its architectural case study is ICE v2, a local-first memory middleware with typed stores, retrieval fusion, and dynamic context budgets. The private, single-user instantiation contains 1,985 turns, 219 distinct probes, and 1,211 probe-checkpoint observations across 52 checkpoints. On three ordinary-density datasets, ICE v2 has a near-zero mean quality difference from vector-RAG while selecting 32% fewer fragments but using 6.6% more estimated prompt tokens. A fourth, dense dataset exposes catastrophic failures of the unbudgeted baseline. The fidelity audit limits attribution: procedural retrieval is defective, several mechanisms are unexercised, and graph utility is not established. In a complementary matched public diagnostic, ICE v2 loses decisively to pure vector-RAG on LongMemEval: 50.8% versus 72.8% in the evidence-only oracle and 43.0% versus 69.5% in full-S. Paired differences are -22.0 points (95% CI [-26.6, -17.4]) and -26.5 ([-31.3, -21.8]). Conservative abstention accompanies severe multi-session and temporal failures. ICE uses less context in this diagnostic, establishing a quality-cost trade-off rather than superior efficiency. Together, replay, fidelity auditing, and public endpoint testing expose distinct failure modes that neither architectural descriptions nor aggregate scores identify alone.

Long-term conversational agents must answer user queries by recalling information from extended dialogue histories, yet directly using the full history is costly and often unreliable, while compressed memory units may lose fine-grained evidence needed for question answering. Motivated by the reconstructive view of autobiographical memory, we propose CueMem, a cue-guided framework that treats extracted memory records as retrieval cues rather than self-contained evidence and reconstructs query-relevant dialogue context from their source turns. During memory construction, CueMem extracts fine-grained memory cues from dialogue turns and links each cue to its source turn. At query time, it retrieves query-relevant cues, maps them to source-turn anchors, and expands from these anchors over a turn graph that captures temporal proximity and semantic relatedness, reconstructing a compact evidence context from the original dialogue for LLM answer generation. Experiments on LoCoMo and LongMemEval show that CueMem consistently outperforms representative long-term memory baselines. Further analyses show that graph-based context reconstruction helps recover supporting dialogue evidence while reducing query-time input tokens and latency compared with the full-history LLM setting. These results highlight retrieval cues as an effective alternative to self-contained memory evidence for long-term conversational question answering.

Meeting continuation requires tracking the agenda, speaker roles, participant intentions, and disagreement across long multi-party discussions. We introduce the Meeting Dynamic Forecasting Benchmark (MDFB), constructed from 2,207 real-world meetings and 24,794 future-facing queries. Given a transcript prefix and an active question, a model generates a plausible multi-turn continuation in one call. We evaluate utility---progress toward the question---and human-likeness---plausible conversational flow and role consistency---without requiring exact reproduction of the observed future. We further present GLARE, an adaptation of adversarial imitation learning to conditional language generation. A discriminator ranks the observed continuation above samples from the current actor, and its score supplies a KL-regularized policy reward; retraining on current-policy negatives allows the reward landscape to evolve with the actor. GLARE attains average human-evaluated win rates of 0.66 on utility and 0.70 on human-likeness, outperforming SFT and SPIN while remaining below the observed human continuation. We also demonstrate MDFB as a social reasoning arena for comparing general-purpose models, including closed-source systems, through reference-assisted judgments. Together, these studies illustrate the benchmark's use for both task-specific learning and output-based evaluation of meeting behavior.

Large language models exhibit complementary strengths, motivating routing methods that dispatch each query to the most suitable model. Although existing routers are effective in single-turn settings, they do not directly transfer to multi-turn dialogue, where routing performance critically depends on how historical context is segmented, retained, and incorporated into the current prompt. This introduces two fundamental challenges: preventing information loss and information confusion during context construction, and evaluating routing quality without conflating model selection with prompt construction quality. In this paper, we propose SWRouter, a Similarity-Contractive Window Router for multi-turn large language model routing. SWRouter combines a similarity-based context segmentation mechanism for prompt construction with a dual-metric evaluation framework that decouples construction accuracy from router performance. Experiments on multi-turn dialogue benchmarks demonstrate that SWRouter consistently surpasses strong baselines, achieving a 16.26% improvement in evaluation accuracy over the best individual large language model and an additional 8.22% gain over the Conv-ID Context baseline. Our results highlight that multi-turn large language model routing requires a joint design of context construction and evaluation, rather than a direct extension of single-turn routing methods.

Large language models (LLMs) are increasingly deployed as personalized assistants that interact with users over extended periods of time. As conversations grow longer, relying on full interaction histories becomes increasingly inefficient and unreliable: long contexts introduce substantial computational overhead, making it difficult for models to consistently identify and utilize the most relevant information for the current request. These challenges have motivated memory systems that structure and retrieve user-specific information. In realistic interactions, users often seek practical guidance such as recommendations, planning, and decision support. Unlike factual recall tasks, personalized guidance requires models to integrate information across multiple past conversations and reason about changing user preferences and experiences. However, existing conversational memory evaluations mainly focus on retrieval and factual recall. To study this challenge, we introduce PRAGMA, a benchmark for evaluating personalized guidance in long-term conversations. PRGAMA contains curated longitudinal conversation histories, evidence annotations, and guidance scenarios grounded in evolving user contexts and incorrect user assumptions. Experiments across retrieval systems, memory systems, and long-context models reveal that current systems struggle both to recover the appropriate conversational evidence and to effectively use it for personalized guidance. Our results highlight the need for memory architectures that support robust conversational retrieval and memory-grounded reasoning beyond evidence recall.

Current audio-visual speech recognition (AVSR) benchmarks, like LRS3, rely heavily on clean, scripted and rehearsed speech. They fail to reflect the complexity of natural conversation, which involves overlapping speech, spontaneous turn-taking, unscripted vocabulary and variable acoustic conditions. To shift the field toward realistic dialogue, we introduce Candor-LR, a conversational benchmark derived from the CANDOR corpus of 1,656 natural dyadic videoconferences. Our custom data preparation pipeline yields 713.5, 10.1, and 60.1 hours of training, validation, and test data, respectively. Evaluating pretrained AVSR models on Candor-LR reveals that audio-only accuracy drops sharply compared to LRS3, but visual cues compensate effectively, driving much larger performance gains on Candor-LR than on LRS3. Furthermore, training on this corpus significantly improves cross-domain robustness under both clean and noisy conditions, as its realistic conversational data captures broader audio-video features. We open-source our pipeline to ensure reproducibility, establishing Candor-LR as a challenging benchmark for conversational AVSR.

Social intelligence enables agents to read social context, infer intent, and adapt over sustained dialogue. As language models become autonomous collaborators, it is central to building effective and trustworthy human-AI interaction. Existing reinforcement learning methods optimize single-turn utterances and sparse outcome rewards, producing short-sighted policies that struggle to manage goal-relationship tensions across multi-turn interactions. We propose SocialRL, a multi-turn reinforcement learning framework addressing both challenges. First, we apply multi-turn reinforcement learning using PPO that propagates delayed outcome rewards back to each turn, enabling long-horizon planning. Second, we design six process reward dimensions capturing the goal-relationship trade-off, including goal advancement, relational attunement, contextual coherence, etc. A reward model dynamically generates fine-grained scoring criteria for each dimension, while a stage-aware weight schedule prioritizes relationship-building in early turns, goal advancement mid-way, and balanced closure late. Across multiple social-dialogue benchmarks, SocialRL improves Goal Achievement by an average of 9.2 percentage points over the corresponding Base models. These results demonstrate the effectiveness of SocialRL across synthetic and real social scenes, as well as standard and challenging social scenarios.

Agent memory systems must discard stored information when their history exceeds a fixed token budget. Existing budget-accuracy frontiers quantify the resulting loss in accuracy, but do not distinguish irreversible losses caused by eviction from recoverable retrieval failures. We introduce the restore counterfactual, a per-question paired intervention that reinstates the question's gold evidence in the read-time context and reruns the same reader. Combining the change in correctness with whether the evidence was retained after eviction classifies each oracle-answerable error as recoverable, irreversible, or residual; in the residual case, the answer remains incorrect after restoration. We evaluate FIFO, random, redundancy-aware, and LLM-importance eviction on LongMemEval-S at three budgets and under two retrieval regimes, using GPT-4o-mini as the primary reader and judge and GPT-5.4-mini as a robustness reader. Under top-k retrieval at an 80k-token budget, the irreversible share among errors corrected by restoration is 0.67-0.73 for FIFO, random, and redundancy-aware eviction, compared with 0.60 for LLM-importance. At 8k tokens, it reaches 1.00 for all four policies. Recoverable errors occur under top-k retrieval at 80k tokens but are absent under forced-gold injection by construction, so budget-accuracy results are not directly comparable unless the retrieval regime is reported. An exploratory matched-accuracy analysis detects no difference in irreversible rate among accuracy-matched policy pairs at a resolution of 1.2-6 percentage points. The same analysis detects the deliberately destructive control. To our knowledge, this is the first per-item, per-question restore-counterfactual audit of eviction for external agent-memory stores on a standard conversational benchmark.

Question answering agents in long-term conversations must reason over massive, temporally dispersed dialogue histories. However, existing memory mechanisms primarily treat past information as \textit{passively} stored facts, leading to semantic gaps and unreliable reasoning. To address this limitation, we propose RuleMem, a rule-based memory framework that induces reusable logical rules from historical interactions to \textit{actively} guide both evidence retrieval and reasoning. Specifically, RuleMem constructs natural-language Horn clauses from conversations and validates them via a Rule Perplexity Consistency (RPC) mechanism. These induced rules enable the retrieval of semantically distant evidence while providing an explicit logical structure for answer generation. We conducted a comprehensive evaluation of RuleMem on two long-term conversational benchmarks, LoCoMo and LongMemEval_s*. In a rigorous comparison against 14 baselines on LoCoMo, RuleMem achieved the highest accuracy, exceeding the baseline average by 27.47 points (a 54.3% relative improvement).

Tracking depression from multi-session counseling dialogues requires estimating both current symptom severity and how it changes across sessions. Yet progress on this task is constrained by the scarcity of longitudinal counseling data with standardized session-level depression labels. Existing resources typically provide either multi-session conversations without depression labels or labeled interviews in a single session. Building such a benchmark poses three challenges: maintaining longitudinal consistency and diversity, grounding symptom progression in empirical patterns, and expressing controlled depression states naturally without exposing target labels. To address these challenges, we introduce LongCounsel-8, a benchmark suite of three independently generated datasets totaling 7,749 five-session counseling trajectories, grounded in real-world client profiles, depression trajectories, symptom compositions, and counseling patterns. We combine profile-grounded simulation, empirically informed state construction, and indirect behavioral realization to address these challenges. Across the benchmark, simulated self-reports closely recover the controlled states, supporting label fidelity. Experiments on existing depression tracking methods reveal three key findings: (1) lower single-session score error does not guarantee accurate identification of trend, i.e., improvement or worsening; (2) existing methods are consistently less reliable on worsening trajectories; and (3) additional session history may reduce the accuracy of trend prediction. Together, these findings establish LongCounsel-8 as a foundation for advancing depression assessment from static, single-session prediction toward reliable longitudinal tracking of mental-health change.

Large language models (LLMs) are increas- ingly deployed as long-horizon conversational agents, motivating growing interest in mem- ory systems. However, existing benchmarks primarily evaluate memory through QA-style probing rather than in-situ conversational usage. We introduce LOCOMO-CONV, a conversa- tional memory benchmark derived from Lo- CoMo with four query styles: dialog, implicit, counterfactual, and composed. Across five rep- resentative memory systems, we evaluate both retrieval recall and end-to-end response qual- ity. Our experiments show that conversational framing exposes substantial retrieval gaps over- looked by QA benchmarks, especially on im- plicit and composed queries, which multi-facet query rewriting narrows for raw-turn mem- ory but not abstractive memory. We further find that strong retrieval does not fully trans- late into response quality, and that implicit queries exhibit silent grounding, where mem- ory improves contextual grounding without ex- plicitly surfacing the gold fact. These results point to reasoning-based memory elaboration as a promising direction, and we release aux- iliary supportive_memory annotations captur- ing conversationally useful context beyond the original gold evidence.

Data-residency constraints force enterprises to self-host LLMs, but continuous adoption of newer models without decommissioning their predecessors expands the serving fleet, fragmenting a finite GPU pool. We consolidate traffic from over 200 internal applications onto a single model by closing quality gaps identified through production error analysis along three axes: instruction following, function-calling, and internal task distribution. Quality is tracked by offline benchmarks stratified to production traffic and scored by deterministic verifiers or calibrated LLM judges. Rather than optimising all objectives jointly, which introduces cross-domain reward interference, we train a separate GRPO expert per axis and merge them via two-stage SLERP. Each expert's reward exposes a distinct failure mode, namely semantic collapse, over-calling, and verbosity hacking, each requiring a domain-specific fix. In non-reasoning mode the recipe surpasses a ${\sim}7\times$ larger by total parameters baseline on the in-house Arena with 69.6 to 65.8, instruction following with 0.85 to 0.83, and function-calling with 0.79 to 0.77, while lifting general dialogue benchmarks. The model absorbs 50% of platform traffic, 116M requests per month, at a fraction of the serving cost.

Repeated banking interactions require assistants to maintain complete, current, and traceable customer records as life changes emerge incidentally in routine requests. Existing benchmarks emphasize question answering, bounded episodes, or targeted recall rather than exhaustive longitudinal reconstruction. We introduce FinLifeBench, which evaluates two tasks over the same cumulative dialogue: reconstructing every life-event instance with its first-establishing session and reconstructing a complete 34-path financial state at consecutive checkpoints. The benchmark contains 6,000 eight-turn Korean banking sessions from 20 independent synthetic trajectories, with deterministic, exhaustive gold for 24 event types and 34 state paths and consensus quality assurance. Across eleven LLMs under a full-context condition, event-anchor recall falls from 0.591 at 15 sessions to 0.445 at 300. Errors are driven primarily by omitted events rather than poor anchor localization, while financial-state reconstruction frequently treats superseded or potentially outdated information as current; the best GCA@15 reaches 0.470. Performance on the two reconstruction tasks is only weakly associated. These results show that models can localize evidence for recovered events while still failing to maintain complete and temporally valid longitudinal records.

Long-term memory is increasingly important for conversational agents, yet existing benchmarks primarily measure memory through pointwise factual recall: whether a system can recover isolated facts or event-level details from prior interactions. Real-world memory use, however, often requires a more demanding capability: integrating distributed, implicit, and noisy evidence across extended interaction histories into coherent, task-oriented outputs. We call this capability memory utilization. Here, we introduce UtilMem, a diagnostic benchmark comprising 1,717 instances across five domains, designed to evaluate four underexplored aspects of memory utilization: reasoning over dense histories, identifying implicitly relevant memories, synthesizing distributed evidence into summaries, analyses, or plans, and resisting interference from semantically similar distractors. Evaluating a diverse set of retrieval-based and memory-augmented systems, we find that strong performance on conventional factual-memory benchmarks does not reliably translate into effective memory utilization. Moreover, retrieval alone is insufficient: even when relevant evidence is successfully recovered, systems frequently fail to integrate information across sessions or to distinguish useful evidence from plausible distractors. These findings expose a substantial gap between accessing stored information and using it effectively, and suggest that progress in long-term conversational memory will require architectures that explicitly support evidence integration and robustness to retrieval interference. Code is available at https://github.com/peijunallin/UtilMem.

Speakers in natural conversation take turns speaking and listening, deciding in real time when to take, hold, or yield the floor. However, turn-taking evaluation remains limited due to the lack of a consistent, linguistically grounded evaluation protocol and hand-annotated data covering diverse conversation types. To address this, we present TurnBench, a multi-domain benchmark that pairs a 30-hour, hand-labeled corpus of dyadic human conversation with a standardized evaluation protocol for end-of-turn and interruption detection. We set conversation type as a controllable experimental variable, covering six distinct interaction styles, and triple-annotate each conversation. Benchmarking 14 heterogeneous turn-taking systems, we find end-of-turn recall stable across types, while interruption false positives are strongly type-dependent and concentrated in backchannel-dense interaction styles. Although in smooth floor transfers human listeners begin speaking a median 151 ms before the current turn ends, no current system performs equivalently without incurring excessive false positives. We release our corpus, a 104-hour training set, and a public leaderboard with an interactive dataset viewer at https://turnbench.sesame.com.

Despite significant advances in instruction-following and auditory comprehension, the evaluation of Emotional Intelligence (EI) in Spoken Language Models (SLMs) remains confined to rudimentary paralinguistic perception, lacking a systematic, theory-driven cognitive framework. We introduce EmoSBench, the first comprehensive EI evaluation benchmark for SLMs constructed upon the four-branch theoretical model, covering Perceiving, Understanding, Using, and Managing Emotion across ten sub-tasks. Preliminary assessments on EmoSBench reveal a substantial gap: even leading proprietary models like GPT-4o-Audio achieve only 52.6%, significantly trailing human baselines. To bridge this gap, we develop EmoS, a specialized evaluator model optimized via Supervised Fine-Tuning (SFT) and Group Relative Policy Optimization (GRPO). To facilitate its effective training, we curate EmoDialogue, a bilingual dataset providing necessary fine-grained supervision through response pairs with rigorously defined EI gradations. Concurrently, we introduce a reward mechanism integrating a Steep Exponential Accuracy Reward (SEAR) and a Rationale Fidelity Reward (RFR) to enforce precise ordinal scoring and valid reasoning. Experiments demonstrate that EmoS reaches 83.8% accuracy, approaching human-level performance. Furthermore, evaluations on authentic, unconstrained spoken interactions validate its robust real-world generalization, establishing a foundational framework for advancing emotionally intelligent dialogue systems.

Long-horizon role-playing demands that characters remain recognizable as they evolve with the narrative. Yet existing work falls short on two fronts: representations are typically static profiles that cannot be updated locally without destabilizing unchanged traits, and benchmarks mainly test persona preservation and memory recall rather than whether a model speaks from a character's currently evolved state. We address both. PHASE-Tree is a multi-timescale character-state tree with an immutable identity root and mutable persona, session, and moment layers, making each mutable field an addressable target for localized within- and cross-episode updates. It conditions generation through explicit textual provision or implicit parametric adaptation. To measure evolved-state generation, we introduce LongEvoRoleBench, which pairs four long-dialogue corpora for cross-episode evolution with four short-dialogue corpora as within-scene state-tracking checks, under a unified next-utterance protocol. On the long-dialogue core, textual PHASE-Tree ranks first in 11 of 12 dataset-metric cells against internal variants and all 12 cells against external textual baselines, improving character-level, semantic, and embedding scores by 19.7%, 12.4%, and 15.1% respectively. In a blinded 200-response study, human ratings correlate with the GPT-4.1 judge (Pearson r= 0.65); on descriptive n= 10 PT and NR prompt subsets, the Overall difference is +0.20. The long-dialogue Sem advantage persists across LLM judges and generation backbones.

LLMs are increasingly being applied to tasks involving institutional and political texts, but existing benchmarks evaluate them on isolated documents or single tasks. In realpolitik, negotiations are longitudinal data, where participating parties can align or argue over multiple iterations and each turn is an outcome of the previous turns, hence, understanding one turn requires tracking everything before it. We introduce TradeVerse, a benchmark built from the World Trade Organisation (WTO) specific trade concerns, where member states challenge one another and exchange arguments over multiple rounds, sometimes for years. We, in TradeVerse, reconstruct minutes of $1170$ meetings, spanning across 5 groups and $89$ product groups and define three tasks: first, the system has to analyze the longitudinal meeting records and predict the harmonized system codes (HS chapters) of the products under discussion in the particular meeting, second, we examine whether the system, upon analyzing the anonymized content of the meeting, can guess the name of the responding country and third, we ask the system to play the role of the responding country and provide the statement for the very last round. All labels are recovered directly from the proceedings, requiring no manual annotation. Our experiments highlight the challenges these tasks pose for current LLMs. To the best of our knowledge, TradeVerseis the first benchmark to investigate potential of LLMs in understanding longitudinal political trade negotiations.

Task-oriented conversational agents are evaluated using curated or automatically generated benchmarks, yet benchmark quality is rarely assessed. Poor benchmarks may contain inconsistent tasks, simplistic scenarios, or limited policy coverage, leading to unreliable evaluations. We introduce a reference-free framework that uses LLM judges to assess benchmark consistency, complexity, and policy coverage, while providing actionable diagnostics of weaknesses. We validate the framework by demonstrating agreement with independent human annotations and by evaluating benchmarks generated by LLMs of varying capabilities, as well as benchmarks subjected to controlled quality-degrading perturbations. Across domains and judge models, the proposed metrics consistently distinguish between benchmark quality levels. We further demonstrate the framework's applicability to manually curated benchmarks. Our framework offers a practical approach for evaluating synthetic and manually curated conversational-agent benchmarks.

Large Language Models (LLMs) are increasingly deployed in task-oriented dialogue systems that support multi-step decision-making in high-stakes domains such as education, healthcare, and finance. However, existing benchmarks typically assume perfectly accurate tool outputs, overlooking the reality that deployed systems must operate with noisy tools and human decision-makers whose trust in the agent is itself uncertain. Such conditions are common in practice, for example, a clinician using a diagnostic prediction tool or an advisor relying on a model that forecasts student outcomes from historical records. We introduce PREDACTBENCH, a benchmark for evaluating dialogue agents paired with statistically imperfect tools, using education as a measurable testbed where ground truth outcomes and clear intervention decisions are available. First, we build a benchmark for AI-assisted human decision-making, where the AI uses noisy predictors to help guide a user. Second, we introduce episode-level Relative AI-Reliance (RAIR) and Relative self-reliance (RSR) metrics, extending prior trust calibration framework to multi-turn dialogue. Third, we evaluate 13 state-of-the-art closed and open source LLMs on two educational datasets, OULAD (real assessment trajectories from the UK Open University) and PREDACT-CS (60 courses with real final grade outcomes and synthetically generated weekly score trajectories), alongside a human study with instructors and teaching assistants. We find that when tools are noisy, SOTA models are supposed to provide visibility to teachers so that they do not over-rely on wrong suggestions or hallucinations, but current models fail to do that. We offer PREDACTBENCH to help build better LLMs as AI decision support systems to help teachers.

Role-playing agents (RPAs) have become one of the most important consumer applications of large language models. Users engage in multi-turn conversations with RPAs for experiences such as emotional comfort, making reliable evaluation essential for measuring capability, comparing systems, and guiding further improvement. Existing benchmarks, however, typically require an RPA to continue a fixed dialogue history and then evaluate the continuation using a fixed rubric detached from the user. We identify and empirically demonstrate two limitations of this design. First, an RPA's output is shaped by the preceding dialogue history, preventing a scientifically grounded assessment of its role-playing ability in real multi-turn settings. Second, user experience varies substantially across individuals, and conventional fixed rubrics need not align with user satisfaction. We therefore introduce PALATE (Person-Aligned LLM-Simulated-User Assessment with Tailored Evaluation), a scalable RPA benchmark built on user simulators. PALATE is accompanied by a pool of 300 character profiles. Its main evaluation trains five per-user simulators and lets them engage candidate RPAs in free-form, multi-turn conversations over a pre-frozen panel of character profiles. Alongside a general quality rubric, we construct personalized rubrics to measure user satisfaction; on held-out annotated data, the personalized rubrics show higher agreement with human judgments than the general rubric. In the main evaluation of 16 candidates, PALATE separately characterizes generic turn quality, long-horizon session capability, and per-user experience on multi-turn trajectories co-constructed by each candidate. It thereby produces interpretable evaluations of specific user-RPA pairs rather than compressing systems into a single user-independent ranking.

Debt collection is a critical negotiation task in the financial industry, with strong practical relevance and exceptional academic value as a behaviorally rich, high-stakes testbed for human-centered dialogue systems. While large language models (LLMs) have shown promise in dialogue and negotiation, effectively evaluating their performance in this complex scenarios remains a major challenge: existing benchmarks uniformly assume users to be static, rational agents with fixed preferences, failing to capture the rich behavioral heterogeneity inherent in real-world debt collection. To bridge this gap, we propose DebtBench, the first public persona-enriched debt collection benchmark, that highlights behavioral heterogeneity in negotiation. Moreover, we develop DebtGPT, a debt collection agent trained to jointly optimize financial recovery and interaction experience. Our experimental results, using 16 state-of-the-art LLMs, find that most existing models struggle in this complex but realistic scenarios, whereas DebtGPT outperforms all open-source baselines and achieves performance on par with GPT-4o. The code and data are available at https://github.com/YYuHhhh/DebtNegotiation.

LLM agents that operate over many turns accumulate facts in an external memory store and reuse them as premises for downstream reasoning. A hallucinated fact written at one step therefore persists as a false premise for every subsequent step, a failure mode we call memory contamination. Existing memory management addresses retrieval and capacity but not write-time correctness; this admission problem cannot be solved by utility- or recency-based criteria, and uncontrolled contamination compounds across long trajectories. We propose ConsistencyGate, a write-time admission gate that, before committing a candidate fact m extracted from context c, queries the LLM K times for a soft support score and admits m only when the average exceeds a threshold. The mechanism is model-agnostic, requires no fine-tuning, and reduces to a single forward pass in a log-probability variant for latency-sensitive deployments. To measure the effect on natural data, we construct two real-conversation benchmarks (LoCoMo-Contam and MSC-Contam) by planting controlled single-detail corruptions in long-term conversations from LoCoMo and MSC, and complement them with a structured synthetic corpus (MemContam) that isolates a near-oracle upper bound. Across four LLM backbones, ConsistencyGate reduces contamination on every benchmark relative to a write-everything baseline, with the cost concentrated on facts that are stated only implicitly in the source context. We release all three benchmarks together with the gate implementation.

Empathetic Response Generation (ERG) requires models to recognize users' emotions and generate empathetic responses. Commonsense knowledge has been shown to support such reasoning, yet existing approaches typically reuse fixed commonsense representations across understanding and generation, limiting their ability to coordinate such knowledge across different stages. We propose DCC, a Dynamic Commonsense Coordination Framework with three complementary modules: residual-based commonsense interaction (SCE-AttnRes) to integrate contextual and situational commonsense representations, Association-Guided Commonsense Filtering (AGCF) to down-weight low-relevance commonsense relations, and Iterative Commonsense-Aware Decoding (ICAD) to dynamically retrieve commonsense memories during generation. Experiments on the Empathetic-Dialogues benchmark show that DCC improves emotion classification accuracy and response diversity over the CEM baseline while maintaining comparable perplexity. An LLM-based blind evaluation further demonstrates that DCC generates responses with better relevance, coherence, and informativeness. The code and implementation details will be publicly available at https://github.com/Hanabi-Q/DCC-ERG.

The ability to handle long-term memory in LLMs is becoming increasingly critical, yet existing benchmarks remain English-centric and rely on aggregate retrieval metrics, failing to capture interactions between long-range context, temporal information, and reasoning. To address this, we introduce RUMBA (Russian User Memory BenchmArk) - a new benchmark for long-term conversational memory that provides a fine-grained taxonomy of memory-centric question types and a unified methodology accounting for semantic type, session scope, temporal reasoning, and the explicitness of temporal expressions. RUMBA consists of timestamped user-assistant dialogues with QA pairs requiring retrieval, combination, and reasoning across sessions. While designed for Russian, we also provide an aligned English subset under the same methodology. We evaluate contemporary memory systems and long-context models, and show how RUMBA serves as a diagnostic tool to analyze model behavior across benchmark slices and identify strengths and failure modes of different memory mechanisms.

Culture is lived through conversation, yet existing Indonesian cultural commonsense benchmarks evaluate LLMs on short and isolated prompts, stripping away the dialogic context in which cultural nuances actually surface. We introduce CultureTalk-ID, the first dialogue-based benchmark for cultural commonsense in Indonesian and its local languages, comprising 4,496 culturally grounded dialogues across 11 languages and 13 culturally salient topics, curated through a multi-stage human pipeline with native speakers to ensure authenticity. CultureTalk-ID introduces three complementary tasks, namely dialogue-based multiple-choice cultural commonsense reasoning, culturally faithful machine translation, and language steering, which jointly probe whether LLMs can understand, transfer, and generate culturally grounded language.

We introduce Rushes, a dataset and benchmark for studying revealed human engagement preferences in interactive narrative environments. Rushes is collected through a game interface where users interact with AI-generated branching narratives and select one choice from a small, explicit candidate set at each decision point. Each interaction logs the full candidate set, the user's choice, and the evolving narrative context, yielding time-ordered trajectories with persistent user-level identifiers. Rushes contains 44,226 decision events from 8,167 unique users across six games, capturing sequential, personalized engagement behavior rather than static judgments. We show that user choices exhibit structured, non-random patterns, quantified by a low choice entropy relative to a uniform baseline. We position Rushes as a diagnostic benchmark for pluralistic alignment and demonstrate a robust Engagement Gap: state-of-the-art LLMs, including GPT-5, fail to outperform simple baselines. While classical Matrix Factorization (SVD) captures measurable personalized signal (37.7%), frontier LLMs (34.23%) struggle to even match the Popularity Baseline (36.4%) on event-level choice prediction. This gap suggests that single, population-level objectives, like those used in modern RLHF, appear insufficient to capture heterogeneous, context-dependent engagement signals. As a result, even highly capable models default to majority preferences rather than adapting to individual trajectories. We release Rushes to support research into pluralistic alignment and sequential decision-making in generative systems. The full code for the platform and dataset will be available here: https://github.com/microsoft/rushes

LLM-based autonomous agents require external memory to overcome their statelessness and limited context window for long-term interaction and dynamic knowledge reasoning. However, existing memory retrieval methods often lack adaptability and sample efficiency, and struggle to retrieve the right mixture of memories from heterogeneous stores. We propose Exploratory-Assimilating Reflection (EAR), a framework for high initial retrieval performance and sample-efficient adaptation. EAR combines two mechanisms: Exploratory Reflection, which performs iterative search to bootstrap retrieval and collect useful experiences for each query, and Assimilating Reflection, which replays these experiences from an Experience Buffer to refine a global reranker more efficiently than methods relying only on immediate rewards. Experiments show that EAR improves retrieval by up to 17.9% over the baseline retriever on two long-term dialogue benchmarks. We also show that EAR is highly sample-efficient and robust to noisy feedback.

Long-term memory has become a foundational capability for LLM-based agents that accompany users across extended, multi-session interactions. Existing benchmarks, however, evaluate such memory almost exclusively through downstream question answering, scoring only the correctness of a final answer. This black-box formulation conflates the heterogeneous causes of memory failure, such as missing the introduction of a relevant fact, binding an operation to the wrong target, or relying on stale values after a correction. As a result, it can credit correct answers despite their reliance on inconsistent or unsafe memory states. In this paper, we argue that, in dynamic long-horizon interactions, memory is not a static collection of facts but a lifecycle of explicit operations, including remembering, forgetting, updating, reflecting, and their compositions. We introduce MemOps, a benchmark that reformulates conversational memory as a sequence of lifecycle operations and represents each memory event with a structured trace specifying its trigger, target, scope, state transition, and supporting evidence. A controllable generation pipeline embeds these operations into long, task-oriented conversations and produces gold operation traces together with six categories of operation-level probes, evaluated under both adjacent-evidence and long-context settings. Across long-context, retrieval-based, parametric and managed-memory systems, MemOps disentangles failure modes that final-answer accuracy alone conceals, revealing that current systems remain far from uniformly reliable. For instance, session-level retrieval outperforms turn-level retrieval, and long-context models remain notably weak at reconstructing ordered memory-state trajectories. These results move long-term memory evaluation from final-answer scoring toward interpretable, operation-level diagnosis.

Recent unified multimodal models show a single architecture can jointly perform vision/language understanding and image generation/editing. However, they repeatedly feed all historical visual and textual inputs into a shared context window, limiting long-horizon multimodal dialogue due to visual token explosion and unreliable cross-turn referencing. We propose a Cognitive-structured Multimodal Agent that externalizes visual information into an Episodic Visual Memory and selectively reactivates relevant episodes during reasoning. The agent consists of a Perceptual Abstraction Engine for structured visual abstraction, a Cognitive Retrieval Engine for cross-turn memory retrieval, and a Multimodal Executive Controller for autonomous task inference and action planning. To address the lack of turn-level retrieval supervision in existing datasets, we develop a Unified Scenario Engine that programmatically generates structured multi-turn conversations with fine-grained retrieval annotations, enabling reinforcement learning to optimize abstraction and retrieval policies. We also construct a long-horizon visual-dialogue benchmark stratified by difficulty to evaluate episodic visual recall. Our 8B agent achieves 91.4% retrieval accuracy over 20-turn sessions, surpassing 32B baselines by +8.2% while nearly halving per-turn inference time (23.1s -> 12.7s). We further present the Cognitive-structured Multimodal Agent Harness (CMA-Harness), a tool-augmented deployment of the same cognitive structure integrating persistent multimodal memory, web access, image generation/editing/composition tools, and OpenAI-compatible serving. Structured memory and modular decision-making offer a more scalable, efficient paradigm for long-horizon multimodal agents than monolithic parameter scaling. Code: https://github.com/caseclose/cma-harness ; Project page: https://caseclose.github.io/cma-harness/

Synthetic multi-speaker conversations are widely used to train conversational automatic speech recognition (ASR) systems, but it remains unclear which timing properties make simulated data most useful. This paper studies conversational timing as a controllable training variable rather than merely as a corpus statistic to be reproduced. We parameterize pause and overlap timing distributions with an exponential-tilting family estimated from multiple conversational corpora, and then explore the resulting four-dimensional parameter space with Latin hypercube sampling and multi-objective Bayesian optimization. Each sampled timing configuration is used to generate simulated training conversations, train an ASR system, and evaluate concatenated-permutation word and character error rates (cpWER and cpCER) on a Hungarian dialogue corpus. The results show that downstream ASR behavior is explained more directly by induced timing statistics than by raw simulator coordinates or corpus proximity. In particular, higher overlap exposure is associated with lower cpWER, whereas longer and more variable gaps are associated with higher cpWER; cpCER follows the same trend, but with weaker statistical support. Bayesian optimization yields modest aggregate improvements, but its main value is analytical: it produces controlled timing interventions that reveal an overlap--gap trade-off in simulated conversational training data. These findings suggest that realistic simulation should be complemented by task-relevant diagnostics of overlap, gap, and timing-variability profiles.

Streaming speech-to-speech language models aim to answer spoken queries directly with synthetic speech. However, standard speech and text benchmarks do not capture whether these systems behave naturally in conversations, where timing, turn-taking, prosody, interpersonal stance, language and dialect consistency, and relationship-aware appropriateness jointly shape perceived quality. We introduce SPEARBench, a benchmark for evaluating naturalness in speech-to-speech language models from question-answer interactions. SPEARBench constructs controlled dialogue prompts from the Seamless Interaction corpus, runs inference across multiple models, and evaluates generated answers using a multidimensional protocol that covers response latency, interruptions, speech quality, ASR robustness, language and dialect consistency, emotional naturalness, interpersonal stance, and explainable distributional baselines. The benchmark includes original human answers as a reference condition and reports results for several contemporary models. Results show that current models can achieve high signal-level quality and low ASR error while still differing from human conversational behavior in latency, overlap, dialect preservation, emotional adaptation, and interpersonal stance dynamics.

Safety benchmarks often buy scalability by fixing the prompt, the language, and the turn structure. For emotional-support chatbots, that bargain hides precisely where safety failures emerge: across a multilingual, multi-turn crisis conversation. We present EMPATH, a benchmark for safety evaluation of emotional-support chatbots. An auditor model role-plays help-seeking users, generating multi-turn conversations from 140 seed instructions and 34 personas. A judge model scores each full transcript against 19 metrics across five dimensions: crisis handling, therapeutic quality, conversational integrity, emotional safety, and cultural adaptation. EMPATH is built for Mexican Spanish and US English; the studies reported here run in Mexican Spanish. Auditor and judge are drawn from different model families, and the judge is treated as an instrument to be calibrated rather than trusted. A strict per-criterion rubric reveals material score inflation on 10 of the 19 metrics and restores discrimination. We study the measurement properties of the benchmark through judge calibration and cross-family inter-judge agreement. We also illustrate EMPATH on three frontier models, one of them open-weight. Aggregate scores sit within 0.74 points of one another, but per-metric profiles diverge by up to six points in model-specific places. Under the standard rubric, both the ranking and the weak spots are stable across a second, cross-family judge: 93% of scores fall within plus or minus 1. A five-run test-retest adds a second axis: even the steadiest model swings from 2 to 10 on a crisis metric across identical re-runs, and deepseek-v4-pro returns a different conversation on every run even at temperature 0. Run-to-run reliability is therefore a per-model safety property, not noise to average away. EMPATH is system-agnostic; the pipeline, seeds, personas, and rubrics are released for reuse.

Personalized language-model assistants are often evaluated through a memory lens: can a model recall preferences users have explicitly stated in dialogue? More comprehensive personalization demands a harder capability -- inferring what users care about from the multimodal traces they naturally leave behind. We introduce SocialPersona, a benchmark for evaluating whether multimodal large language models (MLLMs) can recover revealed preferences from longitudinal social-media timelines and use them in dialogue. Built from longitudinal timelines of 171 everyday, non-promotional social-media users, SocialPersona contains text, images, timestamps, and 2,597 human-verified preference tags across seven interest domains, separating stable interests from recent interests. It supports two tasks: constructing structured user profiles from multimodal context and generating responses aligned with inferred profiles. Experiments with proprietary and open-weight MLLMs show that models can identify broad interest domains, yet their performance drops on fine-grained and recent interests and degrades further when inferred profiles must be used to personalize dialogue. Together with evidence that text and images provide complementary preference signals, these results indicate that robust cross-modal, long-horizon user modeling remains a key challenge, and that SocialPersona can help measure and advance progress toward assistants that infer and act on revealed preferences.

Deploying highly capable personalized conversational agents in resource-constrained or privacy-sensitive environments remains a significant challenge. We identify a fundamental bottleneck in the existing approaches: current training paradigms treat personalization and grounding as a single monolithic learning problem. Under these paradigms, language models are forced to simultaneously address what to say (content grounding) and how to say it in a user-specific way (personalization), which introduces significant computational and optimization challenges. Consequently, contextual grounding is often sacrificed for persona adherence, or vice versa, resulting in responses that are either weakly grounded in the conversational history or insufficiently personalized. In this work, we propose the Generic Response-Augmented Generation (GRAG) framework that decouples these competing objectives by leveraging offline, generic responses from high-capacity, general-purpose LLMs as a semantic and structural scaffold to guide the fine-tuning of smaller, task-specialized models seamlessly in resource-limited environments. By decoupling the content grounding from personalization, GRAG allows the model to focus exclusively on persona injection while remaining firmly anchored to the conversational context. We instantiate the GRAG in two post- and pre-fusion-based architectural variants and evaluate them on multiple benchmark conversational datasets that cover diverse personalization structures. Our results demonstrate that GRAG significantly outperforms state-of-the-art methods that do not use auxiliary scaffolding, yielding up to 47% improvements in ROUGE-2 and 36% in BLEU scores. Ultimately, GRAG offers a generalizable blueprint for building grounding-aware personalized conversational systems in resource-limited environments.

Existing multi-speaker dialogue systems bind speakers to utterances through structured supervision: per-turn tags, multi-stream transcriptions, or learnable speaker embeddings. These systems operate within speech-only pipelines that produce clean vocal sequences without the ambient texture of real conversations. We take a different approach. Our method, ScenA, conditions a text-to-audio flow-matching foundation model, pretrained on large-scale in-the-wild data, directly on multiple reference voices and a free-form natural language prompt that describes an entire multi-speaker audio scene. Leveraging such a foundational model allows us to inherit its capacity for natural, non-studio audio: background noise, room acoustics, overlapping dialogue, and spontaneous paralinguistic events, while adding multi-speaker control without any per-turn structure. Concretely, reference latents are concatenated into the model's token sequence and distinguished by lightweight identity-aware positional encodings. However, we identify a critical obstacle to this approach: the \textit{Reference Shortcut}. During training under standard noise schedules, the model can identify the matching reference by acoustic similarity to the noisy target, bypassing the text prompt entirely. We address this with a high-noise-biased timestep distribution that forces the model to rely on the text prompt for speaker assignment. We evaluate ScenA on the CoVoMix2-Dialogue benchmark, showing that it outperforms existing multi-speaker systems on speaker-binding metrics while generating rich conversational audio with overlapping speech, emotional vocalizations, and ambient sound. Our results demonstrate the advantage of using a general-purpose audio model conditioned on a free-form scene description, rather than passing structured dialog scripts through a speech-only pipeline.

Long-form serialized audio drama, with arcs that run for 200 to 800 episodes, is a major creative medium and a setting where frontier large language models (LLMs) fail. We benchmark 21 models, spanning classical, fine-tuned, open-frontier, closed-frontier, and reasoning tiers, on a uniform set of structural narrative metrics. All closed-frontier systems saturate at a plot-beat F1 in the band [0.78, 0.81] and collapse by about -0.20 F1 at horizon h=200. We introduce NarrativeWorldBench, an open benchmark of nine narrative-structure metrics evaluated across horizons h in {10, 20, 50, 100, 200}, with cross-lingual evaluation across four Indic languages (Hindi, Tamil, Telugu, Marathi). We introduce N-VSSM, a Narrative Variational State-Space Model that maintains a structured 256-dimensional latent world state over more than 200 episodes via a Mamba-2 backbone with an event-conditioned posterior and an 8B decoder. N-VSSM holds plot-beat F1 >= 0.84 across all horizons at 4x lower compute than the closed-frontier band. A learned Cultural Transfer Function lifts cross-language fidelity by +0.20 to +0.23 Likert points. In a within-subjects writer study (n = 12 professional authors, 240 trials), N-VSSM is preferred over Claude Opus 4.5 on long-arc consistency 71% of the time and rated +1.3 Likert points higher on controllability.

As Large Language Models (LLMs) become embedded in everyday communication, capturing regional linguistic variation is essential for reliable and equitable language use. In Portuguese, European (pt-PT) and Brazilian (pt-BR) varieties remain unevenly represented, with pt-BR dominating in data quantity, while LLM preference for Portuguese variants remains underexplored. To address this gap, we introduce P3B3, an expert-curated language variety agnostic benchmark of conversational prompts, along with an evaluation framework for measuring variety bias and controllability. Experiments on several models show that most LLMs exhibit a strong bias toward pt-BR, with variation in controllability across models. These results highlight the need for more balanced multilingual representation across language varieties.

Despite the significant advancement of LLMs in conversation summarization, their evaluation remains limited by insufficient scenarios, input lengths, and sample sizes. Furthermore, existing benchmarks often omit frontier reasoning systems and efficient small models, or lack fine-grained, multi-dimensional assessments. To bridge these gaps, we propose OmniCSEval, a unified benchmark comprising 1,800 diverse conversations across six real-world scenarios, featuring context lengths ranging from 128 to 32k tokens. For fine-grained evaluation, we employ a bidirectional fact-checking framework that integrates key fact matching to assess completeness and conciseness, alongside summary fact verification to evaluate faithfulness. To ensure reliable assessment, we establish a human-LLM collaborative pipeline for key fact extraction and a multi-LLM consensus verifier for summary fact decomposition. Leveraging this framework, we evaluate 28 LLMs across four distinct categories grouped by reasoning capability and model scale. Our extensive empirical study reveals critical insights regarding the cross-scenario challenges current LLMs continue to face, the impacts of reasoning and scale, and the efficiency and adaptability of reasoning models. We also provide guidance for system selection in real-world deployments.

Emotional intelligence (EI) in Large Language Models (LLMs) is often evaluated through static understanding tasks or single-response dialogue generation. However, emotion management is interactive: a good model should not only recognize a user's emotion, but also improve the user's emotional and relational state over several turns. We introduce EIBench, a simulator-based benchmark for interactive emotion management. EIBench contains 2,222 scenarios, with 2,009 for training and 213 for held-out testing. The scenarios are organized by a 2x2 taxonomy covering Support, Defense, Repair, and Charm, which together capture different forms of support, boundary maintenance, trust repair, and rapport building. In each scenario, an LLM simulator plays the user, updates an emotion-relation state after each turn, and maps the final state to an anchor-based score. This design makes EIBench both an evaluation benchmark and a training environment: the final state gives the outcome reward, while the per-turn state updates provide dense feedback for RL. We evaluate 15 open- and closed-source LLMs. Current models perform well on support and rapport-building scenes, but struggle with boundary maintenance under user pressure. To improve the EI ability of LLMs, we propose Centered Turn-Credit GRPO (CTC-GRPO), a GRPO extension that reuses the simulator's per-turn state updates as dense turn-level feedback while preserving the final outcome reward. CTC-GRPO improves Qwen3-8B from -22.4 to +22.4 on EIBench and also improves on out-of-distribution evaluations including SAGE (+12.4) and EQBench3 (+20.9%). Our results show that simulator-tracked user states can support both evaluation and training for multi-turn emotion management.

Modern conversational agents condition on an ever-growing dialogue history at each turn, incurring redundant attention and encoding costs that grow with conversation length. Naive truncation or summarization degrades fidelity, while existing context compressors lack cross-turn memory sharing or revision, causing information loss and compounding errors in long dialogues. We revisit the context compression under conversational dynamics and empirically present its fragility. To improve both efficiency and robustness, we introduce Context-Driven Incremental Compression (C-DIC), which treats a conversation as interleaved contextual threads and stores revisable per-thread compression states in a single, compact dialogue memory. At each turn, a lightweight retrieve, revise, and write-back loop shares information across turns and updates stale memories, stabilizing long-horizon behavior. In addition, we adapt truncated backpropagation-through-time (TBPTT) to our multi-turn setting, learning cross-turn dependencies without full-history backpropagation. Extensive experiments on long-form dialogue benchmarks demonstrate superior performance and efficiency of C-DIC; notably, C-DIC shows stable inference latency and perplexity over hundreds of dialogue turns, supporting a scalable path to high-quality dialogue modeling.

Large language models (LLMs) achieve remarkable performance across a wide range of tasks, but their autoregressive decoding process incurs substantial inference costs due to inherently sequential token generation. Speculative decoding addresses this bottleneck by employing a lightweight draft model to propose multiple future tokens that are subsequently verified in parallel by a larger target model. Recent work has demonstrated that diffusion language models are well suited for this setting, as they can generate entire blocks of draft tokens in parallel and thereby alleviate the sequential constraints of autoregressive drafting. A subtlety of this regime is that block-diffusion drafters generate tokens bidirectionally within a block, whereas verification is performed by an autoregressive target model that evaluates tokens in a strictly left-to-right manner, leaving a gap between the symmetric training-time objective and the asymmetric verification-time reward. In this work, we offer an empirical analysis of three training-time interventions that narrow this gap: token positional weighting, a first-error focal loss that targets the position that breaks the accepted prefix within each block, and a chain loss term that substitutes a differentiable surrogate for the expected accepted length. The three interventions act along orthogonal axes (position, block-conditional first error, joint prefix) and compose additively; they are likewise orthogonal to test-time alignment mechanisms such as multi-draft self-selection, with which they can in principle be combined. Across four target models and six reasoning, code, and dialogue benchmarks, the three interventions raise accepted draft length by 21-76% per benchmark over a position-uniform baseline, without adding additional forward passes and without changing the inference pipeline or the rejection-sampling exactness contract.

Spoken factual claims often occur within multi-turn conversations, where surrounding dialogue can provide context unavailable from the claim alone. Yet most fact-checking research evaluates isolated text, leaving conversational audio under-studied. We introduce MAD2, a synthetic Multi-turn Audio Dialogues benchmark for spoken claim verification with 1,000 two-speaker dialogues, 1,230 sentence-level check-worthy candidate annotations, and approximately 10 hours of audio. We also propose calibrated multimodal fusion of a context-aware audio encoder and a dialogue-aware text model. Adding dialogue context improves verification across settings, although the gains vary by scenario. Past-only context often approaches local offline performance, suggesting its usefulness when future context is unavailable. Fusion achieves its highest mean advantage over text with full-dialogue context, but does not consistently or significantly outperform text across settings. Under full-dialogue context, exploratory subgroup results show greater performance variation across dialogue scenarios for text and fusion, but across spread styles for audio.

As recommender systems transition toward agentic, multi-turn conversational interfaces, evaluation paradigms have struggled to keep pace. Current benchmarks often rely on "LLM-as-a-judge" evaluations, which introduce subjectivity, high costs and inconsistency. We present $τ$-Rec, a benchmark for agentic recommender systems that replaces subjective evaluation with verifiable rewards and a reveal-tagged elicitation (RTE) mechanism that controls how task constraints surface during dialogue. By testing agents against structured catalog predicates and employing a pass^k reliability metric, $τ$-Rec provides a systematic test for consistent reasoning. Our evaluation of nine configurations across five model families -- GPT-5.4, Claude Sonnet 4.6, Gemini 2.5 Flash, DeepSeek V4 Flash, Qwen3-32B and GPT-5 mini -- reveals a steep reliability cliff, where even the best model achieves only ~57% at pass^1 and ~35% at pass^4, highlighting a critical gap in current conversational agent deployment. All code and data are publicly available at https://github.com/nbharaths/tau-rec.

Large language models (LLMs) increasingly participate in emotionally sensitive social conversations, where responses may shift from balanced support toward excessive validation or escalatory alignment. Existing sycophancy research primarily focuses on factual agreement and instruction-following settings, leaving culturally grounded conversational sycophancy underexplored. We introduce BenSyc, the first benchmark for studying conversational sycophancy in Bengali social contexts. Starting from 11,840 Reddit posts and 170k comments collected from communities across Bangladesh and West Bengal, we construct a human-validated benchmark with binary labels and a fine-grained five-level taxonomy spanning Invalidation, Neutral, Support, Validation, and Escalation. We evaluate more than 15 open and proprietary LLMs on conversational alignment classification and response generation tasks. Results show that distinguishing empathetic support from reinforcement-oriented validation remains challenging even for frontier instruction-tuned models: the best system achieves only 61.8 Macro-F1 on binary detection and 61.7 Macro-F1 on five-class classification. In generation settings, several models frequently produce strongly validating or escalatory responses in emotionally charged situations. Our findings highlight substantial variation across model families and conversational behaviors, underscoring the importance of culturally grounded multilingual benchmarks for evaluating socially aligned conversational AI systems.

As AI assistants serve millions of users daily, evaluating user experience (UX) beyond general model capability has become increasingly important. We present UXBench, the first user-centric benchmark grounded in real user feedback signals for evaluating preference alignment and dialogue generation. The benchmark consists of three interconnected tasks, UX Judge, UX Eval, and UX Recovery, with 7,400 test instances extracted from over 70K interaction logs of a mainstream Chinese AI assistant. The dataset closely reflects real user distributions, covering 8 scenarios, 83 domains, and diverse failure patterns that pose severe challenges. Extensive experiments on 26 frontier language models provide novel insights into how well models perceive user experience and how improvements in model capability contribute to better dialogue engagement. Through comprehensive analysis of model behavior and performance gaps, we show that user feedback prediction is a learnable capability, where a reward model trained from in-the-wild feedback signals can achieve well-calibrated accuracy. We further document the systematic biases of LLM-as-a-judge evaluation protocols and compare typical response strategies that directly affect user experience. UXBench establishes a new evaluation landscape and calls for greater attention to tailored UX optimization, contributing to a user-centric scaling law that shapes the success of AI assistants.

Role-playing language agents (RPLAs) simulate specific characters and personas across applications such as entertainment, companionship, interactive storytelling, and education. Faithful role-play requires more than producing plausible, in-character responses: as a character's values and behavior change over a narrative, an RPLA should reflect the character's state at the relevant stage. However, existing benchmarks largely treat characters as fixed personas or test only what they know at a given point in the narrative. We introduce ArcANE (Arc-Aware Narrative Evaluation), a benchmark for evaluating whether an RPLA follows a character's development across a narrative. ArcANE first builds an Arc that maps how a character's values, motivations, or relationships change over the story. The benchmark then scores how well an RPLA's responses fit the corresponding stages of the Arc, covering three distinct scenario types: scenes from the novel, new situations within its world, and situations outside that world. We evaluate six models under six ways of providing narrative context. In every model, using the Arc up to the queried chapter yields the best performance, outperforming the strongest non-Arc context by 2.2-8.4 points. These results suggest that faithful role-play requires evolving character states and tracking their trajectory, rather than merely retrieving relevant episodic evidence.

Lifelong digital companions must integrate cross-session cues, continually update their understanding of users, and adapt to shifting privacy boundaries. Existing evaluations fail to capture this, testing memory recall and short-term empathy in isolation. To bridge this gap, we introduce \benchmark, a benchmark centered on multi-session \textit{Memory-Emotion-Environment} loops. By modeling users as persistent worlds with layered profiles and event trajectories, \benchmark uses multi-agent simulation to project environmental dynamics into dialogue, preserving the critical gap between latent thoughts and observable expressions. Evaluating 2,000 personas and 111K tasks across memory tracking, user understanding, privacy control, and emotional companionship, our experiment results reveal a stark reality: even models that saturate current memory benchmarks fail to sustain accurate user understanding and true companionship over long horizons.

Despite great advances in tool-use capabilities of large language models (LLMs), existing evaluation benchmarks struggle to fully align with real-world scenarios. Such benchmarks mostly rely on simulated idealized user assumptions and lacks experience-oriented evaluation. These limitations fail to account for the ambiguity, uncooperative behaviors, and shifting intentions characteristic of real-world users. To fill this gap, we propose RUT-Bench, a dedicated benchmark designed to assess LLMs under diverse Real-world User Tool calling scenarios. RUT-Bench supports high-fidelity simulations covering both ideal rational patterns and heterogeneous non-ideal behaviors across single-turn and multi-turn dialogues. We conduct comprehensive evaluations on 19 widely adopted open-source and proprietary LLMs using our benchmark. Experimental results reveal that no tested LLMs achieve an overall success rate above 40%, and nearly all of them experience noticeable performance drops when facing more complicated non-ideal user inputs. Our code and data is available at https://github.com/Miaow-Lab/RUT-Bench.

Despite substantial progress in long-context modeling, existing benchmarks remain confined to factual memory for explicit recall, failing to measure the reflective memory required to synthesize fragmented, multimodal cues into high-level interpretations. To address this gap, we introduce RefMem-Bench, a benchmark for reflective memory in long-horizon dialogue. RefMem-Bench contains 26K annotated QA instances with eight reflective-memory dimensions and three task formats, requiring models to move beyond surface-level retrieval and infer latent meanings from evidence distributed across interaction histories. To enhance reflective memory capability, we propose REflective Memory INDuction (REMIND), a hierarchical framework that treats reflective memory as progressive meaning construction. REMIND couples question-conditioned evidence retrieval, salience-aware grounding, and abstraction-level supervision, and uses Progressive Reflective Alignment to distill high-level reflective reasoning into the factual inference pathway. Experiments show RefMem-Bench poses a substantial challenge to current models, while REMIND consistently improves both answer accuracy and memory recall through progressive evidence perception, grounding, and abstraction.

Self-play can train language models without external supervision. However, existing methods require rule-checkable answers, leaving open-ended tasks dependent on curated prompts or frontier-model judges. We introduce SCOPE, a data-free self-play framework for open-ended tasks that co-evolves two policies: a Challenger that generates document-grounded tasks, and a Solver that answers them through multi-turn retrieval. A frozen copy of the initial model serves as the self-judge, which writes task-specific rubrics from the source document and grades Solver responses against them. Across three 7-8B instruction-tuned models (Qwen2.5, Qwen3, OLMo-3), SCOPE improves open-ended performance by up to +10.4 points on eight benchmarks and matches or exceeds GRPO_data trained on ~9K curated prompts. Although trained only on open-ended tasks, SCOPE also improves held-out short-form QA by up to +13.8 points on seven held-out benchmarks, surpassing GRPO_data on all three models. Ablations show that co-evolving the Challenger is necessary to keep tasks near the Solver's frontier, that gains arise from improvements in both retrieval and synthesis with the relative contribution varying by task, and that rubric generation quality is the bottleneck for self-judging.

In existing memory benchmarks for Large Language Models (LLMs), the evaluated dialogue sessions often lack long-term semantic consistency, and the underlying personas tend to be flat and static. Furthermore, in real-world scenarios, interactions between users and assistants involve more diverse, heterogeneous data streams, such as documents and emails. These shortcomings significantly limit the realism and effectiveness of current evaluations. To address these limitations, we introduce RHELM (Realistic, Heterogeneous, and Evolving Long-term Memory). Driven by meticulously crafted user profiles and a novel LOOP (pLan-rOllout-evOlve-Prune) module, we construct realistic dialogues across diverse interaction scenarios that exhibit dynamic temporal evolution and long-term coherence. Crucially, these dialogues are deeply integrated with heterogeneous external sources synchronized with the user's temporal event trajectory. The resulting benchmark encompasses challenging question-answer pairs spanning seven inquiry types, with each question mapping to at least one of 27 critical memory characteristics that we identify as essential yet underexplored in current research. Comprehensive experiments across full-context models, retrieval-augmented generation (RAG) methods, and representative memory frameworks reveal that contemporary approaches still expose critical weaknesses in complex, real-world settings, particularly in resolving multi-source aggregation and real-world contextual reasoning.

User satisfaction with AI assistants is highly personalized: the same response may satisfy one user but disappoint another depending on what each user expects and what they have asked for before. Existing automatic evaluation methods mostly measure generic response quality, making it difficult to judge whether a response satisfies a user at a specific turn. We study this problem as personalized turn-level user conversation satisfaction evaluation. We build a conversation satisfaction evaluator that combines compact user memories with target-turn context to produce satisfaction scores and dissatisfaction-oriented rationales. Meta-evaluation against human satisfaction annotations shows that personalized memory and post-hoc score calibration improve ordinal agreement and dissatisfied-turn detection over supervised, retrieval-based, and generic LLM-as-a-judge baselines. We further introduce PersTurnBench, a personalized turn-level user conversation satisfaction benchmark that uses the verified evaluator to assess generation models via replay. By holding the replay state fixed, PersTurnBench enables controlled comparison of generic generation models and memory-augmented personalized systems without new human labels for every candidate model. The evaluator and benchmark let researchers compare candidate generation models on personalized satisfaction without collecting new user feedback for every model.

Suicide is a critical global public health challenge, causing approximately 720,000 deaths each year and calling for timely, effective prevention strategies. Existing computational studies primarily focus on post-based social media platforms such as Twitter and Weibo, leaving instant messaging environments such as Telegram underexplored. Yet group chats pose distinct challenges: messages are short, fragmented, multi-party, and often rely on implicit or culturally specific expressions, making isolated post-level analysis insufficient. We introduce SuiChat-CN, a Chinese group-chat benchmark for contextual suicide risk assessment. We collect public Telegram group-chat data, construct coherent conversational segments through signal-word extraction and bidirectional context expansion, and annotate user risk levels with an expert-validated, LLM-assisted paradigm. SuiChat-CN contains 13,312 contextual segments from 1,406 users, covering 258,228 raw chat messages. Extensive experiments with PLMs and more than 40 LLMs demonstrate that contextual information is essential for reliable risk assessment, while fine-tuning and partial-context evaluation further reveal the challenges of early detection in multi-party conversations. Due to ethical and sensitivity concerns, the dataset is not publicly released but will be shared with accredited mental health and suicide-prevention research institutions upon reasonable request.