Multi-Turn Dialogue Evaluation

Long-running multi-turn interactions with chatbots and agents are now common, and a correct response often depends on remembering earlier details, tracking later revisions, identifying intended objects or referents, and withholding action when required conditions are unmet. Existing multi-turn benchmarks typically cover short exchanges and do not fully evaluate these capabilities in long multi-turn interactions, particularly in Chinese, while offering limited insight into how and why models fail. To address these limitations, we analyze real chatbot failures to identify six recurring mechanisms and use them to define six controlled evaluation modes in Hy-MultiTurn, a Chinese benchmark for deep multi-turn dialogue understanding. The six modes evaluate constraint memory, precise execution, constraint synthesis, object localization, action suppression, and reference resolution. Across the six modes, we construct 209 controlled tasks spanning 12-76 turns, with dialogue length, irrelevant-topic distraction, and colloquial phrasing adding further difficulty. Evaluation of 22 frontier model configurations shows that Hy-MultiTurn is broadly challenging, as even GPT-5.5, the strongest overall configuration, satisfies all requirements in only 41.1 percent of responses and no model performs best in all six modes.

Full-duplex spoken dialogue systems (FDSDSs) can listen while speaking, enabling natural behaviors such as smooth turn-taking, backchannel handling, and user barge-in handling. However, fair comparisons in multi-turn conversations remain a challenge. In addition, existing benchmarks provide limited coverage of languages and dialogue domains. We propose M3-DuplexBench, a multi-turn, multilingual, multidomain benchmark for FDSDSs. M3-DuplexBench supports English and Japanese and covers both casual conversation and multi-turn question answering. In addition, we evaluate models under multiple dialogue context settings, including single-turn, user-only, and teacher-forced full-context settings, to analyze how dialogue history affects model behavior. Experiments with recent FDSDSs reveal model-specific turn-taking characteristics, clear performance gaps across languages and domains, and mixed effects of dialogue context.

Roleplay evaluation should do more than assign a single score: it should reveal which role requirements were tested, which failed, and which dialogue evidence supports the judgment. We propose TRACE Bench, a task-driven agentic checklist evaluation framework. It decomposes each role profile offline into a fixed checklist, then uses a User Agent to converse naturally with the target roleplay model while privately updating checklist states from model responses. Scores therefore trace back to checklist items and supporting dialogue turns rather than a black-box holistic impression. For coverage cross-validation, we audit released M2 free-dialogue transcripts from the MiniMax Role-play Benchmark against the same role-derived checklist. The released free-chat transcripts cover only 73.74% of key role-profile points, whereas TRACE Bench reaches 99.91% coverage in fewer turns. Robustness experiments show stable rankings under repeated runs and User Agent replacement. Across 26 models, TRACE Bench reports overall rankings together with capability breakdowns and checklist traces. It also supports Closed-Loop Benchmark Evolution, distilling verification methods proven effective in failed traces so later evaluations can more reliably elicit and examine observed failure modes.

Online shoppers increasingly turn to AI shopping assistants, using images and multi-turn dialogue to express and refine product needs that are difficult to articulate in text alone. However, existing benchmarks largely rely on text-only or synthetic requests, underrepresenting complex real-world shopping requirements jointly expressed through images and language. We introduce MMShopBench, the first real-log benchmark for multimodal, multi-turn shopping agents. Built from carefully cleaned and manually annotated shopping logs, MMShopBench provides ground-truth annotations of each request's purchase intent and mandatory product requirements. Agents must infer these requirements jointly from user images and multi-turn dialogue, retrieve candidate products through image and text search, and verify that each candidate satisfies all requirements using its product images and structured attributes. We evaluate representative open-source and proprietary models using an evidence-grounded multimodal protocol and construct a companion training set for fine-tuning an open-source model. To ensure reproducible experimentation, we build an offline shopping sandbox, where fine-tuning substantially narrows the performance gap between our open-source model and leading proprietary models, demonstrating the effectiveness of our training data.

Emotional dialogue research includes two influential strategy traditions. Empathetic dialogue prioritizes understanding a speaker's emotional experience. Emotional support conversation selects and sequences support for the seeker's current needs. Sustained use introduces a further goal. Effective support should sustain users' capacities for emotion regulation, coping, self-endorsed decisions, and social connection across the interaction lifecycle. We propose capability-sustaining emotional dialogue (CSED) as a longitudinal research paradigm that aligns supportive strategy with this goal and organizes data, models, system design, evaluation, and governance around repeated use, non-use, transition, and termination. A targeted literature-and-corpus audit motivates this position. In a PRISMA-ScR-guided sample, 95% of 60 system-building papers pursue relief-oriented goals. None evaluates capability or longitudinal outcomes, and only 1 considers dependency, autonomy, or termination risk. In 300 ESConv supporter turns, capability-relevant functions appear in 43.0%, while generic suggestions account for 22.0%, compared with 4.0% reappraisal, 6.7% self-efficacy support, and 0.3% boundary behavior. We release a protocol for extending the audit to model behavior. An illustrative process model connects latent user capability to six design commitments, four evaluation timescales, and lifecycle constraints. The resulting agenda makes CSED testable across data, policy design, training, evaluation, and governance.

Role-playing agents (RPAs) have become one of the most important consumer applications of large language models. Users engage in multi-turn conversations with RPAs for experiences such as emotional comfort, making reliable evaluation essential for measuring capability, comparing systems, and guiding further improvement. Existing benchmarks, however, typically require an RPA to continue a fixed dialogue history and then evaluate the continuation using a fixed rubric detached from the user. We identify and empirically demonstrate two limitations of this design. First, an RPA's output is shaped by the preceding dialogue history, preventing a scientifically grounded assessment of its role-playing ability in real multi-turn settings. Second, user experience varies substantially across individuals, and conventional fixed rubrics need not align with user satisfaction. We therefore introduce PALATE (Person-Aligned LLM-Simulated-User Assessment with Tailored Evaluation), a scalable RPA benchmark built on user simulators. PALATE is accompanied by a pool of 300 character profiles. Its main evaluation trains five per-user simulators and lets them engage candidate RPAs in free-form, multi-turn conversations over a pre-frozen panel of character profiles. Alongside a general quality rubric, we construct personalized rubrics to measure user satisfaction; on held-out annotated data, the personalized rubrics show higher agreement with human judgments than the general rubric. In the main evaluation of 16 candidates, PALATE separately characterizes generic turn quality, long-horizon session capability, and per-user experience on multi-turn trajectories co-constructed by each candidate. It thereby produces interpretable evaluations of specific user-RPA pairs rather than compressing systems into a single user-independent ranking.

Clinical diagnostic evaluation should not only assess whether models can provide correct diagnoses, but also reflect the realities of clinical practice, including progressive disclosure of multimodal information, dynamic updating of diagnostic hypotheses, and continuous refinement of clinical reasoning. However, existing evaluations of multimodal large language models (MLLMs) typically rely on single-turn or isolated tasks, making it difficult to fully capture the complexity of real-world clinical diagnosis. To bridge this gap, we developed ClinMM-Bench, the largest multi-turn multimodal clinical diagnostic evaluation benchmark to date. ClinMM-Bench contains 1,089 challenging real-world clinical cases and 3,760 medical images across eight specialties. We systematically evaluated 15 representative MLLMs using a two-level evaluation framework that assessed both diagnostic accuracy and diagnostic reasoning quality. Results showed that proprietary models achieved the highest overall diagnostic accuracy, but the proportion of completely correct diagnoses remained limited across all models. In terms of diagnostic reasoning quality, current models can identify plausible diagnostic directions but still have considerable limitations in generating reliable diagnostic reasoning. Error analysis further identified five representative failure modes: information synthesis failure, knowledge mapping error, perception error, premature closure, and visual hallucination.

The ability to handle long-term memory in LLMs is becoming increasingly critical, yet existing benchmarks remain English-centric and rely on aggregate retrieval metrics, failing to capture interactions between long-range context, temporal information, and reasoning. To address this, we introduce RUMBA (Russian User Memory BenchmArk) - a new benchmark for long-term conversational memory that provides a fine-grained taxonomy of memory-centric question types and a unified methodology accounting for semantic type, session scope, temporal reasoning, and the explicitness of temporal expressions. RUMBA consists of timestamped user-assistant dialogues with QA pairs requiring retrieval, combination, and reasoning across sessions. While designed for Russian, we also provide an aligned English subset under the same methodology. We evaluate contemporary memory systems and long-context models, and show how RUMBA serves as a diagnostic tool to analyze model behavior across benchmark slices and identify strengths and failure modes of different memory mechanisms.

Ambiguous user requests make clarification a sequential decision problem for conversational LLM assistants: they must decide whether to ask, what to ask, when to stop, and when to answer. We introduce RegretBench, a multi-turn benchmark that evaluates clarification as policy behavior rather than isolated question quality. RegretBench provides a hidden-intent formulation of ambiguity, supports free-form interaction grounded in semantic-state tracking, and introduces a regret-based objective that measures how much value a model loses relative to a reference clarification policy. Experiments on open-domain QA and product recommendation scenarios show that final success alone is insufficient, as models with similar accuracy can differ substantially in efficiency, robustness to user behaviors, and stopping decisions. By jointly measuring intent resolution, interaction cost, ineffective clarification, and regret, RegretBench reveals whether models clarify usefully and efficiently. Our results show that effective clarification requires more than plausible questions: models must ask the right question at the right time and stop once the user's intended meaning is clear.

Culture is lived through conversation, yet existing Indonesian cultural commonsense benchmarks evaluate LLMs on short and isolated prompts, stripping away the dialogic context in which cultural nuances actually surface. We introduce CultureTalk-ID, the first dialogue-based benchmark for cultural commonsense in Indonesian and its local languages, comprising 4,496 culturally grounded dialogues across 11 languages and 13 culturally salient topics, curated through a multi-stage human pipeline with native speakers to ensure authenticity. CultureTalk-ID introduces three complementary tasks, namely dialogue-based multiple-choice cultural commonsense reasoning, culturally faithful machine translation, and language steering, which jointly probe whether LLMs can understand, transfer, and generate culturally grounded language.

As LLMs become more capable, they are increasingly deployed as collaborative agents, taking on user-delegated tasks through iterative interaction. Yet genuine interaction is inherently dynamic: users rarely specify their intent upfront, instead disclosing, revising, and reshaping it as the conversation unfolds. Despite this, LLMs are still predominantly evaluated or trained in single-turn, fully-specified settings, leaving open a fundamental question: how well do LLMs track and act on user intent as it evolves over the course of a conversation? To study this, we introduce a framework that transforms static, single-turn tasks into dynamic multi-turn conversations in which the user's intent evolves across turns--incrementally revealed, revised, and at times redirected mid-conversation--while preserving each task's original evaluation protocol, enabling existing benchmarks to be reused as controlled testbeds without new annotation. Across multiple tasks, we surface a consistent phenomenon: strong static-setting performance does not transfer to the evolving-intent setting, with substantial drops across model families. Our findings point to a fundamental gap: today's LLMs do not yet faithfully track and act on the user's evolving intent, a capability invisible to static evaluation yet critical for future collaborative agents.

Evaluating multi-turn medical consultation agents requires judging the diagnostic support provided by the histories they elicit through interaction. Yet coupled evaluation lets each policy both elicit the history and generate the terminal diagnosis, so a diagnosis score confounds the elicited history with the policy's own terminal diagnosis generator. We introduce MedDDC-Eval, a diagnosis-decoupled evaluation testbed over held-out cases derived from medical records and online consultations. It applies the same frozen shared diagnostic reader to every policy-elicited history, holding terminal diagnosis generation fixed across policies and enabling comparison under the shared diagnostic reader. It reports diagnostic support, information-acquisition coverage, and efficiency. LLM-assisted semantic matching followed by deterministic one-to-one assignment makes the diagnosis-trajectory-efficiency (D/T/E) scores auditable. In a fixed-history audit across eight policies, replacing each policy's own generator with the shared diagnostic reader shifts diagnosis F1 by 2.2-19.0 points and reverses 18% and 36% of pairwise orderings on the Record and Dialogue splits. To examine downstream utility, we use standard Group Relative Policy Optimization (GRPO) with a separate training-time reward that targets the same diagnosis and trajectory dimensions. Relative to its Qwen3-32B initialization, the trained policy gains 9.6 and 4.6 aggregate-score points on the held-out Record and Dialogue splits, respectively, and ablating either feedback signal reduces the aggregate score on both. Together, MedDDC-Eval supports comparison under a shared diagnostic reader and evaluation-informed policy development, while complementing end-to-end evaluation when terminal diagnosis generation is also part of the target capability.

Textual skills provide a lightweight way to improve frozen language-model agents, but their self-evolution normally requires a stable validation signal. Such signals are natural in mathematics or code, where an answer can be checked after it changes, yet are problematic in open-ended dialogue: changing the assistant response also changes the user's next reaction, so a logged reaction cannot directly evaluate a counterfactual response. We propose future-feedback skill evolution, which first redirects self-evolution from prescribing the current answer to predicting whether the observed answer will lead to a positive or negative subsequent user signal. This prediction task is verifiable on fixed logged tuples and therefore supports validation-gated textual optimization. The evolved feedback skill captures interpretable criteria for response quality and can subsequently serve as a diagnostic and optimization target for answer skills. On a proprietary, privacy-preserving sales-assistant dataset, careful quality filtering and a balanced resolved/unresolved split yield more than 75% prediction accuracy. Beyond this result, the central contribution is a formulation that converts otherwise moving conversational feedback into a fixed offline learning target, enabling reproducible skill evolution without placing every candidate skill in live traffic. We discuss the boundary between observational verification and counterfactual validity, and position the method as an offline optimization stage rather than a replacement for final human or online evaluation.

Human-like private chat requires more than fluent response generation: a system must preserve persona, relationship, memory, bounded knowledge, medium-specific timing, and a coherent multi-turn arc. We present AnthroDial, a closed-loop framework that formulates anthropomorphic dialogue as a joint problem of system architecture, executable evaluation, and diagnostic alignment. It combines (1) a role-conditioned scheduled dialogue runtime with persona and scenario cards, long-term memory, virtual time, and single-draft message decisions; (2) an executable benchmark with an L0 validity gate, five per-turn dimensions, and five dialogue-level dimensions; and (3) a post-training pipeline that filters 16,436 scheduled-decision examples for SFT and applies GRPO with a cognitive-diagnostic, ZPD-aware reward. The reward maintains Kalman-filtered capability estimates for each behavioral dimension, upweights dimensions with larger capability deficits, and uses rollout scores as task-level ZPD matches to focus optimization on learnable weak skills. On a benchmark with 55 personas, 50 scenarios, 50 persona-scenario bindings, and 100 role-conditioned cases per model, we evaluate 16 systems spanning frontier baselines, open models, thinking/no-think variants, and SFT/RL ablations. The strongest non-trained baseline reaches 32.00% strict ACC, while Qwen3.6-27B-SFT+RL reaches 39.00% strict ACC and a 98.5 overall score. In the 9B no-think setting, SFT and RL improve strict ACC from 0.00% to 13.00% and 18.37%. These results show that anthropomorphic dialogue benefits when generation, evaluation, and reward shaping share the same behavioral dimensions.

AI Assistants are increasingly deployed in high-stakes settings, such as healthcare or government services. Yet their real-world behavior remains poorly understood due to strong context dependence. Current evaluation protocols follow a defense-in-depth paradigm with compounding layers of safeguards, ranging from traditional benchmarks to live or adversarial testing. Such benchmarks remain largely static and single-turn, limiting their ability to capture real-world variability in conversational settings. We propose StabilityBench, a principled, general and model-agnostic benchmark operator that transforms single-turn benchmark queries into multi-turn interaction histories. StabilityBench augments existing benchmarks by injecting realistic user simulations, through demographic proxies or sycophantic baits, while preserving original task intent. We apply StabilityBench to four benchmarks spanning mathematical reasoning, health question-answering and safety, and evaluate nine large language models under these conditions. Our results show that model performance is consistently unstable under these injections, with considerable performance degradations on three out of four benchmarks studied. These highlight important limitations of static evaluations and motivate more realistic evaluation settings. To this end, we propose StabilityBench-Mini: a size-preserving variant of StabilityBench that samples across diversification axes, enabling more realistic evaluation without increasing costs.

Multi-modal Large Language Models (MLLMs) have made substantial advances on benchmarks, yet their real-world effectiveness remains uncertain. This gap stems from the fundamental misalignment between benchmarks in controlled, static settings and the dynamic, interactive, and contextualized nature of real-world applications. To bridge this gap, we propose CEDI (Contextualized Evaluations of MLLMs through Dynamic, multi-round Interactions), a framework that recasts evaluation as a three-party interaction between an evaluatee model, an automated examiner, and a grader. The examiner conducts multi-turn, semi-structured conversation guided by a graph-based representation of the task. By navigating state-space transitions, CEDI deploys diverse strategies, from clarification requests to adversarial probes, to elicit performance evidence. We apply CEDI to visual hallucinations. Empirical results across multiple models, diverse settings, datasets, and domains show that contextualized, interactive evaluations reveal not only significantly more hallucinations than conventional static evaluation but also ones that more closely resemble those arising in practical use cases. We further show that hallucinations often accumulate over long contexts, through self-reinforcing dialogue history, and models are particularly vulnerable to questions requiring premise rejection or refusal. Together, these findings highlight CEDI as a step toward realistic, systematic, and ecologically valid assessments of MLLMs' capabilities. Code is available at github.com/williamium3000/cedi.

Patients seeking medical information often ask questions that embed incorrect assumptions or misconceptions. In such cases, safe medical communication requires not only answering the question, but identifying and correcting the underlying false belief. These interactions naturally unfold over multiple turns, a pattern now mirrored in interactions with LLMs. Yet current evaluation frameworks do not capture model behavior in these settings, where misconceptions can emerge, persist, or evolve over the course of a conversation. Whether LLMs can reliably correct such misconceptions over time remains largely unexamined. To study this, we introduce ThReadMed-QA, a multi-turn medical dialogue dataset of 2,437 patient-physician conversation threads comprising 8,204 question-answer pairs, derived from real patient interactions on AskDocs. This dataset enables systematic evaluation of whether models can detect and correct misconceptions under a multi-turn context. We evaluate five LLMs using a rubric-based LLM-as-a-Judge framework that scores responses based on their ability to identify and correct misconceptions. Our experiments reveal a consistent pattern: even frontier models that can address misconceptions in a single interaction degrade substantially over subsequent turns. GPT-5 and Claude-Haiku correct these false presuppositions around 85% on initial questions but drop to roughly 50% within two follow-ups. An oracle analysis replacing prior model outputs with physician responses shows that much of the degradation is driven by error propagation, while performance remains imperfect even under correct context. Even when models tend to correct misconceptions initially, their performance degrades substantially over later turns, leading to inconsistent and potentially unsafe guidance in patient-facing settings and highlighting the need for evaluation frameworks that capture multi-turn behavior.

Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality. Although LLM-as-a-judge methods provide scalable alternatives to human evaluation, production deployment introduces challenges in governance, reproducibility, cost, schema consistency, traceability, and reliability. We present GenAI Evaluation, a governed, configuration-driven pipeline for large-scale evaluation of retail conversational systems. It processes production chatbot logs through normalization, sharding, asynchronous execution, and schema-constrained LLM scoring. The framework evaluates helpfulness, truthfulness, clarity, tone alignment, and translation-specific dimensions. Selective re-evaluation processes only incomplete, malformed, or schema-invalid records, while schema locking, versioned configurations, validation logs, and record-level provenance support auditability. The framework processes approximately 50,000 records daily and has evaluated more than two million interactions. Validation used 12,980 stratified-random human-labeled records from four trained annotators. Classification covered 14 intents, 156 sub-intents, 18 major domains, and 129 sub-domains. The pipeline achieved a macro F1 score of 0.93 and 89% human-acceptability accuracy for translation.

In long, multi-turn dialogue a large language model maintains an implicit relational stance toward the user, spanning from "push the user toward real-world others" to "position itself as the user's sole support." When it slides toward the latter, "support" degrades into "you only have me" -- a harm documented in real companion conversations (Moore et al., 2026). We define and validate a measure of this stance, relational positioning (D1), and use it to characterize the stance under controlled conditions, complementing observational accounts with on-demand exposure. We report two previously uncharacterized relational failure modes. First, a history-carried lock-in: under identical neutral continuations, two relational states established earlier stay ~60 points apart and persist after the establishing prompt is removed; the state integrates evidence rather than springing back, is order-insensitive, and does not deepen with length -- a dynamical signature absent from the belief-drift literature. Second, self-confabulation: the model fabricates its own backstory to deepen rapport (~40% of turns on reciprocity-eliciting material), de-confounded and instruction-removable, distinct from sycophancy and from hallucinating user facts. Our judge is gated by warmth-matched positive and confound-injected negative controls and corroborated by a deterministic non-LLM ruler; human agreement is 0.82 on extreme anchors but ~0 in the naturalistic middle, so all quantitative claims are anchored to pole-separated contrasts.

Evaluating large language models (LLMs) as multi-turn conversational partners requires probing capabilities that single-turn benchmarks miss: persona consistency, evolving intent tracking, emotional dynamics, and goal completion. We introduce EYT-Bench, a human-centered benchmark built around a three-party decoupled design: a persona-grounded user simulator, a target model that separates intent perception from response generation, and an independent third-party LLM judge with optional multi-judge ensembling. Personas are sampled from public human-curated corpora, Nemotron-Personas-USA and PersonaMem-v2, rather than synthesized, reducing LLM-induced persona bias. EYT-Bench also introduces two trajectory-level metrics: embedding-based intent drift and final-intent completion rate (FICR), inspired by tau-bench. In a 17-target x 200-dialogue evaluation, EYT-Bench reveals four findings: (i) state-of-the-art closed- and open-source models are statistically close on subjective dimensions (empathy / persona / anthropomorphism vary within <= 0.3), but differ by up to 9x on objective intent tracking; (ii) reasoning ("thinking on") sharply improves objective tracking on long-context personas (+0.47-0.50 latent-intent accuracy on Gemma-4) while leaving subjective scores nearly unchanged; (iii) persona format dominates trajectory spread, with FICR saturating above 0.95 on Nemotron-USA but spreading from 0.53 to 0.88 on PersonaMem-v2; and (iv) the warm-up effect is robust on 16/17 models (one outlier, GPT-5.5, reverses the effect), with stable rankings across alpha in [0.05, 0.15]. A cross-judge ablation using deepseek-v4-pro confirms that target rankings and final-intent satisfaction are preserved across judges.

Safety benchmarks often buy scalability by fixing the prompt, the language, and the turn structure. For emotional-support chatbots, that bargain hides precisely where safety failures emerge: across a multilingual, multi-turn crisis conversation. We present EMPATH, a benchmark for safety evaluation of emotional-support chatbots. An auditor model role-plays help-seeking users, generating multi-turn conversations from 140 seed instructions and 34 personas. A judge model scores each full transcript against 19 metrics across five dimensions: crisis handling, therapeutic quality, conversational integrity, emotional safety, and cultural adaptation. EMPATH is built for Mexican Spanish and US English; the studies reported here run in Mexican Spanish. Auditor and judge are drawn from different model families, and the judge is treated as an instrument to be calibrated rather than trusted. A strict per-criterion rubric reveals material score inflation on 10 of the 19 metrics and restores discrimination. We study the measurement properties of the benchmark through judge calibration and cross-family inter-judge agreement. We also illustrate EMPATH on three frontier models, one of them open-weight. Aggregate scores sit within 0.74 points of one another, but per-metric profiles diverge by up to six points in model-specific places. Under the standard rubric, both the ranking and the weak spots are stable across a second, cross-family judge: 93% of scores fall within plus or minus 1. A five-run test-retest adds a second axis: even the steadiest model swings from 2 to 10 on a crisis metric across identical re-runs, and deepseek-v4-pro returns a different conversation on every run even at temperature 0. Run-to-run reliability is therefore a per-model safety property, not noise to average away. EMPATH is system-agnostic; the pipeline, seeds, personas, and rubrics are released for reuse.

Social influence dialogue changes user behavior by altering internal cognitive states. The central evaluation question is whether the user's beliefs, desires, intentions, and emotions measurably change over the course of conversation, a process-oriented criterion that neither surface-level text metrics (BLEU/ROUGE) nor single-score LLM judgments can capture. We propose the \textbf{Cog}nitive \textbf{W}orld \textbf{M}odel \textbf{(CogWM)}, an LLM-based user model that reframes multi-turn dialogue evaluation from what did the user say'' to how did the user's internal cognitive state evolves.'' CogWM jointly predicts BDI/E cognitive states and user utterances and serves as both a user simulator and an evaluation platform, using a three-tier evaluation framework that covers turn-level fidelity, trajectory-level state dynamics, and task-level composite scoring. Trained via our \textbf{S}ummarize-\textbf{a}nd-\textbf{A}llocate \textbf{(SaA)} annotation pipeline on 150,454 user-turn samples across four social influence scenarios, CogWM achieves 77.6% emotion accuracy (2.1$\times$ over GPT-5.5). In 3600 multi-agent discrimination trials, it distinguishes six commercial agents by their cognitive influence, with Llama-4-Scout ranking first (CTS +0.233). CogWM moves social influence dialogue evaluation from terminal judgment to process tracking. We have released our code\footnote{\scriptsize Code: https://github.com/lucianma05-create/CogWM} and models\footnote{Model: https://www.modelscope.cn/models/LucianMa/CogWM-14B}.

We introduce 5ting, our system for the SemEval2026 Task 8 (MTRAGEval), which evaluates multi-turn Retrieval Augmented Generation (RAG) systems. Multi turn RAG involves context drift, under specification, and hallucination risk. Our system combines BGE-M3 dense retrieval with FAISS indexing, dual-query merged retrieval, and LLM based reranking, followed by role separated generation constrained to retrieved evidence. The retriever achieved nDCG@5 = 0.4719 in Task A, while the end to end system ranked in Task C with a harmonic score of 0.5597 and RL_F = 0.7692.

As multimodal conversational systems increasingly engage in spoken interaction, their ability to navigate paralinguistic social cues has become a critical bottleneck for natural human-AI communication. However, existing evaluations of machine emotional intelligence assess reasoning exclusively through isolated text or passive acoustic perception, overlooking the complex cross-modal reasoning required for active, multi-turn dialogue. We introduce \textsc{SpeechEQ}, a comprehensive framework designed to evaluate the sociolinguistic reasoning of Speech-Language Models (SLMs). The framework includes a validated dataset of 2,265 dialogues across 15 Emotional Quotient (EQ) subscales grounded in EQ-i 2.0 theory, along with a multi-turn evaluation protocol measured by our proposed Spoken EQ (SEQ) score inspired by human EQ assessments. Experiments show limitations in how both existing Speech Emotion Recognition and end-to-end Speech-Language Models understand and apply paralinguistic cues through speech. While end-to-end architectures outperform cascaded systems, \textsc{SpeechEQ} reveals that current multimodal models remain bottlenecked by a text-reliant modality shortcut,'' an alignment-induced safety trap,'' and ``contextual amnesia,'' highlighting the barriers to truly emotionally aware AI. Our benchmark can be accessed at https://huggingface.co/datasets/SpeechEQ/SpeechEQ and demo page at https://binomial14.github.io/speecheq-demo/

LLM-based dialogue assistants have become mainstream tools for software developers, yet current evaluation benchmarks focus exclusively on functional correctness. This leaves a critical gap in assessing the quality and accuracy of these conversations when handling Non-Functional Requirements (NFRs), which are inherently vague, context-dependent, and involve many parts of a program. Evaluating how well these systems support collaborative reasoning about NFRs requires methods that go beyond single-turn accuracy to capture both the correctness of the system's outputs and the quality of the multi-turn interaction. In this paper, we investigate the accuracy and quality of multi-turn conversations between developers and an LLM-based agent in the domain of Health Insurance Portability and Accountability Act (HIPAA) regulatory compliance. We hired 49 programmers to interact with GitHub Copilot to assess 148 HIPAA-derived NFRs against the iTrust codebase, a system designed to comply with HIPAA regulations, across three dimensions: requirement satisfaction level, reasoning, and code localization. We find that developers tend to agree with LLM assessments, but accuracy against expert ground truth is low. We model user satisfaction and find that longer system responses and more information-providing turns negatively affect user satisfaction, whereas proactive interactions positively affect it. Our findings provide insights for designing LLM-based dialogue systems that support NFR assessment.

Conversational shopping assistants now serve hundreds of millions of customers, yet no existing benchmark jointly evaluates the open-ended multi-turn reasoning, domain expertise, and criterion-level quality that real shopping conversations demand. Shopping reasoning is unique among language model applications. Unlike factual question answering or verifiable code generation, it requires balancing subjective preferences, budget constraints, and cross-product trade-offs across multi-turn dialogue, capabilities absent from previous e-commerce and general-purpose benchmarks. We introduce the Shopping Reasoning Bench, an expert-authored benchmark of 525 missions (232 single-turn, 293 multi-turn) with 10863 importance-weighted binary rubrics authored by retail domain experts. These criteria are organized under a taxonomy of five reasoning categories and fifteen subcategories covering diverse demands such as preference refinement, trade-off analysis, and compatibility assessment. An evaluation of nine models across three families (GPT, Claude, Gemini) shows that pass rates reach only 57--77% overall. On multi-turn missions, all models score 13--29 points lower on optional above-and-beyond criteria than on required ones, and performance degrades 4--18 points as conversations progress. These gaps show that current models handle basic shopping assistance but fall short of expert-level advice, making Shopping Reasoning Bench a challenging testbed for future shopping assistant development.

Evaluating multi-turn dialogue is challenging because quality emerges across turns rather than within individual responses. We focus on a key dimension of information-seeking dialogue: semantic progress, defined as the accumulation of new, question-relevant, and non-redundant information over the course of a conversation. We formalize semantic progress as question-conditioned uncertainty reduction and introduce an information-theoretic metric that approximates it in embedding space. Our main estimator uses a tractable Gaussian formulation with closed-form updates, while a complementary maximum-entropy argument shows why log-determinant structure arises more broadly when only second-order embedding information is retained. This formulation yields desirable theoretical properties, including monotonicity, additive decomposition of total information gain across turns, and diminishing returns for redundant evidence. Unlike LLM-as-a-judge approaches, our metric requires no autoregressive inference at evaluation time and is fully reproducible for a fixed embedding model. Experiments on MT-Bench, Chatbot Arena, and UltraFeedback show that the proposed metric achieves competitive agreement with human judgments despite targeting only semantic progress, with improved alignment on MT-Bench and UltraFeedback compared to several LLM-based judges. Notably, the method remains effective with lightweight embedding models under CPU-only execution, indicating that semantic progress can be captured without reliance on large model capacity.

Spoken factual claims often occur within multi-turn conversations, where surrounding dialogue can provide context unavailable from the claim alone. Yet most fact-checking research evaluates isolated text, leaving conversational audio under-studied. We introduce MAD2, a synthetic Multi-turn Audio Dialogues benchmark for spoken claim verification with 1,000 two-speaker dialogues, 1,230 sentence-level check-worthy candidate annotations, and approximately 10 hours of audio. We also propose calibrated multimodal fusion of a context-aware audio encoder and a dialogue-aware text model. Adding dialogue context improves verification across settings, although the gains vary by scenario. Past-only context often approaches local offline performance, suggesting its usefulness when future context is unavailable. Fusion achieves its highest mean advantage over text with full-dialogue context, but does not consistently or significantly outperform text across settings. Under full-dialogue context, exploratory subgroup results show greater performance variation across dialogue scenarios for text and fusion, but across spread styles for audio.

As recommender systems transition toward agentic, multi-turn conversational interfaces, evaluation paradigms have struggled to keep pace. Current benchmarks often rely on "LLM-as-a-judge" evaluations, which introduce subjectivity, high costs and inconsistency. We present $τ$-Rec, a benchmark for agentic recommender systems that replaces subjective evaluation with verifiable rewards and a reveal-tagged elicitation (RTE) mechanism that controls how task constraints surface during dialogue. By testing agents against structured catalog predicates and employing a pass^k reliability metric, $τ$-Rec provides a systematic test for consistent reasoning. Our evaluation of nine configurations across five model families -- GPT-5.4, Claude Sonnet 4.6, Gemini 2.5 Flash, DeepSeek V4 Flash, Qwen3-32B and GPT-5 mini -- reveals a steep reliability cliff, where even the best model achieves only ~57% at pass^1 and ~35% at pass^4, highlighting a critical gap in current conversational agent deployment. All code and data are publicly available at https://github.com/nbharaths/tau-rec.

In recent years, unified multimodal models (UMMs) have emerged to support both understanding and generation within a single framework. Mastering dynamic, multi-turn interleaved image-text dialogues is a crucial task for UMMs in real-world applications. However, existing benchmarks fail to evaluate this important task, as they are often limited to single-turn or static settings, and typically overlook exposure bias in multi-turn interactions. To bridge this gap, we propose IMUG-Bench, a comprehensive benchmark for multi-turn interleaved image-text dialogue of UMMs that jointly evaluates their understanding and generation capabilities. Our IMUG-Bench comprises three classes: Static Spatial, Temporal Causal, and Hybrid, covering 3,113 samples and 12,034 interaction turns. It also includes dynamic understanding questions, thereby supporting evaluation that better reflects real-world multi-turn interaction scenarios. Large-scale experiments on IMUG-Bench systematically evaluate mainstream open-source and closed-source UMMs, revealing their capability boundaries and failure modes, and uncovering pronounced exposure bias on the generation side in multi-turn interactions. We further explore several test-time scaling strategies, including Chain-of-Thought, Self-Verification, and Best-of-N Sampling, which effectively improve generation accuracy and mitigate exposure bias in generation tasks. These findings provide insights into enhancing the robustness and multi-turn interaction capability of future UMMs.