Sep 9, 2026 · cs.AIJ/K move · Enter open · S save
Touchapon Kraisingkorn, Krittin Pachtrachai, Wachiravit Modecrua
Language models fine-tuned on customer behavior can predict outcomes and generate explanations, but these readouts are often treated as interchangeable. Holding model checkpoint and prompt content fixed, we compare probabilities obtained by scoring answer tokens with predictions generated after a written rationale. Across 13 model-domain cells covering four retail tasks in three markets, including two using fully public data and checkpoints, the scored readout ranks outcomes more accurately in 12 of 13 cells (two-sided sign test, p approximately 0.003), by 1.5 to 14.5 points in area under the receiver operating characteristic curve (AUC). Paired bootstrap confidence intervals exclude zero in every newly measured cell. The gap varies with task-specific supervision and mismatch between training and serving formats, ranging from -2.2 points for an untuned base model to +13.7 for rationale-format supervision. Analysis of approximately 9,000 rationales identifies two correlates: reduced reliance on the dominant predictive feature and convergence on stock formulations. Probability saturation does not track the gap. A third readout, eliciting a probability before any verdict, improves calibration (Brier score from 0.47 to 0.15) while ranking within noise of scoring, but only for outcome rates represented in training; it is worse than scoring when the scored head is already calibrated. We interpret these differences through the objectives matched by each readout, identify training choices that narrow the gap, and propose retaining generated rationales while sourcing ranking from the scored head.