Conversational Artificial Intelligence

Conversational AI has now reached billions of users, yet existing datasets capture only what people say, not what they think. We introduce ThoughtTrace, the first large-scale dataset that pairs real-world multi-turn human--AI conversations with users' self-reported thoughts: their reasons for sending prompts and reactions to assistant responses. ThoughtTrace comprises 1,058 users, 2,155 conversations, 17,058 turns, and 10,174 thought annotations collected across 20 language models. Our analysis shows that ThoughtTrace captures long-horizon, topically diverse interactions, and that thoughts are semantically distinct from messages, difficult for frontier LLMs to infer from context, diverse in content, and tied to conversation stages. We further demonstrate the utility of thoughts for downstream modeling. First, thoughts improve user-behavior prediction as inference-time context. Second, thought-guided rewrites provide fine-grained alignment signals for training personalized assistants. Together, ThoughtTrace establishes user thoughts as a new data modality for studying the cognitive dynamics behind human--AI interaction and provides a foundation for building assistants that better understand and adapt to users' latent goals, preferences, and needs.

We present Agentic AI Translate, an agentic translator prototype that operationalises the thesis of Yamada (forthcoming) -- that the metalanguage of Translation Studies has become an instruction code for generative AI. The system replaces the dominant text-in / text-out paradigm of machine translation with a four-stage agentic cycle (Identify -> Prompt -> Generate -> Verify), preceded by an interactive specification phase in which the user composes -- through model-assisted dialogue -- a structured translation brief grounded in skopos theory, register, audience, and genre conventions. The verification stage adopts the GEMBA-MQM error-span protocol (Kocmi & Federmann, 2023) for evidence-grounded scoring, and document-level coherence is preserved through a DelTA-lite memory of proper nouns and a running bilingual summary, after Wang et al. (2025). We describe the philosophical motivation, the architectural commitments, the four reference-material categories the system consumes, and the principal design tensions the architecture makes explicit. Empirical validation is left for future work; the contribution here is conceptual and architectural -- an executable embodiment of the position that translation in the GenAI era is communication design, not text conversion.

Cultural heritage exhibitions often struggle to sustain attention and support reflective engagement. Physical exhibitions rely on fixed interpretive aids that lack adaptability to individual backgrounds or curiosity, and their effectiveness depends heavily on a visitor's Personal Context, prior knowledge, and cultural literacy. Meanwhile, digital exhibitions prioritize convenience and accessibility but risk weakening the Physical and Social Contexts that define embodied cultural experience. WhiteTesseract addresses this gap by enabling in-situ interpretation through high-resolution XR and conversational AI. The system integrates spatial intelligence via artwork recognition to allow visitors to selectively reduce environmental distractions (via diminished reality) and engage in context-aware dialogue (via large language models). The goal is to preserve the richness of the physical and social environment while providing a flexible space for personal reflection, enhancing Personal Context without compromising physical authenticity. We deployed the system in a Claude Monet exhibition and conducted a controlled user study with 26 participants. Quantitative results showed that WhiteTesseract modulation significantly increased average viewing duration from 35.3 to 98.3 seconds (p < 0.001). Analysis of 529 visitor-AI interactions revealed that 60% extended beyond factual queries to include analytical, emotional, and comparative inquiries. These findings demonstrate how XR and AI can enrich the physical exhibition experience by supporting deeper, more personalized engagement without displacing the embodied value of cultural heritage. We discuss technical and social constraints for real-world deployment and limitations of our controlled setting.

Deploying large language model (LLM)-driven conversational agents in enterprise settings requires prompts that are simultaneously correct at launch and resilient to the non-deterministic behavioral drift that characterizes production LLM deployments. Existing prompt optimization frameworks address prompt quality as a one-time compile-time problem, leaving open the equally critical question of how to detect and repair prompt regressions caused by silent LLM behavior changes over time. We present PRISM (Prompt Reliability via Iterative Simulation and Monitoring), a closed-loop framework that treats prompt engineering as a continuous reliability engineering problem rather than a one-time authorship task. PRISM takes as input plain-language agent requirements, a set of configured tools and memory variables, and an initial draft prompt. It automatically generates test cases from requirements, simulates full multi-turn conversations against a platform-faithful LLM environment, evaluates pass/fail using an LLM-as-judge, diagnoses root causes of failures, and surgically repairs the prompt -- iterating until all tests pass. Critically, PRISM is designed to run on a scheduled basis (daily), treating LLM behavioral drift as a first-class reliability concern. We evaluate PRISM across 35 enterprise conversational agents over a three-week deployment period on the Yellow.ai V3 platform. PRISM reduces median prompt authoring time from 2 days to under 30 minutes, achieves 99% production reliability across all evaluated agents, and successfully identifies and repairs production regressions caused by LLM behavioral drift within a 24-hour detection window. Our results suggest that continuous, simulation-driven prompt optimization is both tractable and necessary for reliable enterprise conversational AI at scale.

Moving to a new culture and adapting to a new life, as an international student, can be a stressful experience. In the US, international students face unique overlapping challenges, yet the current support ecosystem, including university support systems and informal social networks, remains largely fragmented. While conversational AI has emerged as a tool used by many (e.g., generative AI chatbots like ChatGPT and Google Gemini), we do not have a clear understanding of how international students adopt and perceive these technologies as support tools. We conducted a survey study (n=60) to map the relationship between international students' challenges and AI adoption patterns, followed by an interview study with 14 participants to identify the underlying motivations and boundaries of use. Our findings show that AI is perceived as a first-aid tool for immediate challenges, however, there is an interest in transforming AI from a tool for short-term help into a long-term support companion. By identifying where and how AI can provide long-term support, and where it is insufficient, we contribute recommendations for creating AI-powered support tailored to the unique needs of international students.

Post-Traumatic Stress Disorder (PTSD) is fundamentally a neuroplastic problem traumatic contact events encode over-reactive neural pathways through Hebbian long-term potentiation, producing hair-triggered amygdala-HPA stress cascades that fire before conscious awareness can intercept them. Existing therapeutic approaches, prolonged exposure, EMDR, cognitive behavioural therapy, operate predominantly downstream of the reactive cascade, teaching patients to tolerate or reframe distress after it has arisen. While clinically valuable, these suppression-based approaches do not produce the upstream pathway dissolution that constitutes lasting structural neural reorganisation. This paper proposes MindGap, a privacy-preserving on-device conversational AI framework that delivers structured neuroplastic rehabilitation for PTSD through the practice of dependent origination, a Buddhist psychological framework that identifies the precise moment between the pre-cognitive affective signal and the reactive elaboration that follows as the site of therapeutic intervention. MindGap guides patients through three progressive layers of observation at this feeling tone gap: noticing the bare affective signal before reactive elaboration, recognising it as self-arising rather than caused by the stimulus, and recognising the conditioned implicit belief beneath the feeling. Each layer corresponds to progressively deeper prefrontal regulatory engagement and progressively deeper long-term depression-mediated weakening of the reactive pathway, producing genuine upstream dissolution rather than downstream suppression. Running entirely on-device with no data egress, MindGap delivers daily calibrated exposure sessions through a fine-tuned lightweight large language model, making it deployable in sensitive clinical and military contexts where cloud-based solutions are not permitted.

Most existing dialogue systems are user-driven, primarily designed to fulfill user requests. However, in many critical real-world scenarios, a conversational agent must proactively extract information to achieve its own objectives rather than merely respond. To address this gap, we introduce Inquisitive Conversational Agents (ICAs) and develop an ICA specifically tailored to U.S. Supreme Court oral arguments. We propose a Dual Hierarchical Reinforcement Learning framework featuring two cooperating RL agents, each with its own policy, to coordinate strategic dialogue management and fine-grained utterance generation. By learning when and how to ask probing questions, the agent emulates judicial questioning patterns and systematically uncovers crucial information to fulfill its legal objectives. Evaluations on a U.S. Supreme Court dataset show that our method outperforms various baselines across multiple metrics. It represents an important first step toward broader high-stakes, domain-specific applications.

Large language models (LLMs) are increasingly used as reasoning modules in many applications. While they are efficient in certain tasks, LLMs often struggle to produce human-aligned solutions. Human-aligned decision making requires accounting for both explicitly stated goals and latent user preferences that shape how ambiguous situations should be resolved. Existing approaches to incorporating such preferences either rely on extensive and repeated user interactions or fail to generalize latent preferences across tasks and contexts, limiting their practical applicability. We consider a setting in which an LLM is used for high-level reasoning and is responsible for inferring latent user preferences from limited interactions, which guides downstream decision making. We introduce CLIPR (Conversational Learning for Inferring Preferences and Reasoning), a framework that learns actionable, transferable natural language rules that represent latent user preferences from minimal conversational input. These rules are iteratively refined through adaptive feedback and applied to both in-distribution and out-of-distribution ambiguous tasks across multiple environments. Evaluations on three datasets and a user study show that CLIPR consistently outperforms existing methods in improving alignment and reducing inference costs.

A target-guided proactive dialogue system aims to steer conversations proactively toward pre-defined targets, such as designated keywords or specific topics. During guided conversations, dynamically modeling conversational scenarios and intent keywords to guide system utterance generation is beneficial; however, existing work largely overlooks this aspect, resulting in a mismatch with the dynamics of real-world conversations. In this paper, we jointly model user profiles and domain knowledge as conversational scenarios to introduce a scenario bias that dynamically influences system utterances, and employ intent-keyword bridging to predict intent keywords for upcoming dialogue turns, providing higher level and more flexible guidance. Extensive automatic and human evaluations demonstrate the effectiveness of conversational scenario modeling and intent keyword bridging, yielding substantial improvements in proactivity, fluency, and informativeness for target-guided proactive dialogue systems, thereby narrowing the gap with real world interactions.

The advancement of Large Language Models (LLMs) has enabled their application in personalized dialogue systems. We present an extended annotation scheme for personal fact classification that addresses limitations in existing approaches, particularly PeaCoK. Our scheme introduces new categories (Demographics, Possessions) and attributes (Duration, Validity, Followup) that enable structured storage, quality filtering, and identification of facts suitable for dialogue continuation. We manually annotated 2,779 facts from Multi-Session Chat and trained a multi-head classifier based on transformer encoders. Combined with the Gemma-300M encoder, the classifier achieves $81.6 \pm 2.6$% macro F1, outperforming all few-shot LLM baselines (best: GPT-5.4-mini, 72.92%) by nearly 9 percentage points while requiring substantially fewer computational resources. Error analysis reveals persistent challenges in semantic boundary disambiguation, temporal aspect interpretation, and pragmatic reasoning for followup assessment. The dataset\footnotemark[1] and classifier\footnotemark[2] are publicly available.

Natural language understanding (NLU) is integral to task-oriented dialog systems, but demands a considerable amount of annotated training data to increase the coverage of diverse utterances. In this study, we report the construction of a linguistic resource named FIAD (Financial Annotated Dataset) and its use to generate a Korean annotated training data for NLU in the banking customer service (CS) domain. By an empirical examination of a corpus of banking app reviews, we identified three linguistic patterns occurring in Korean request utterances: TOPIC (ENTITY, FEATURE), EVENT, and DISCOURSE MARKER. We represented them in LGGs (Local Grammar Graphs) to generate annotated data covering diverse intents and entities. To assess the practicality of the resource, we evaluate the performances of DIET-only (Intent: 0.91 /Topic [entity+feature]: 0.83), DIET+ HANBERT (I:0.94/T:0.85), DIET+ KoBERT (I:0.94/T:0.86), and DIET+ KorBERT (I:0.95/T:0.84) models trained on FIAD-generated data to extract various types of semantic items.

Individuals with Alzheimer's disease (AD) and Alzheimer's disease-related dementia (ADRD) experience memory and thinking changes that impact their ability to use digital daily management tools. For example, adding an event to a digital calendar requires multiple steps that may act as barriers to independent use for individuals with AD/ADRD. This paper presents AI-Care, a conversational agentic artificial intelligence (AI) layer built on top of a remote caregiving platform co-designed with people with AD/ADRD. AI-Care is designed to reduce the cognitive load on individuals with AD/ADRD when managing everyday tasks such as setting calendar reminders and organizing to-do lists through natural-language interaction with a voice-first chatbot. The system uses a LangGraph-based stateful orchestration approach in which each request passes through sanitization, intent classification, context loading, safety checks, deterministic slot collection, tool execution, and response composition. Safety-critical responses, particularly around medications and allergies, are grounded in caregiver-verified records rather than free-form model generation. The system does not make autonomous medical or treatment decisions. Incomplete or ambiguous requests are handled through controlled multi-turn clarification rather than silent failure or guessing. The system supports both typed and spoken input, with voice output through ElevenLabs text-to-speech. Longer responses are chunked before synthesis to avoid rushed playback. A preliminary pilot with four individuals with mild-to-moderate AD/ADRD showed that users found the system trustworthy, competent, and likable, and were able to complete the evaluated coordination tasks through conversation. We describe the design goals, system architecture, safety controls, and findings from this formative evaluation.

The rapid proliferation of large language models (LLMs) has produced a striking cultural practice: using conversational AI for divination. This paper offers one of the first systematic studies of LLM-mediated divination in the context of Xuanxue, an internet-native umbrella term for mystical and spiritual practices on Chinese social media. Using a mixed-methods design, we analyze 23000+ posts and comments from Xiaohongshu and conduct 32 semi-structured interviews with users and professional diviners. Users primarily consult LLMs about pragmatic concerns - romantic relationships, careers, exams, and in-game gacha draws - via two intersecting pathways: trend-driven curiosity enabled by viral visibility and zero-cost access, and event-driven anxiety under conditions of uncertainty. A defining feature is collaborative prompt refinement, which turns users into active prompt engineers. Among commenters expressing a clear stance, perceived efficacy skews positive, with "accuracy" often justified through biographical fit and retrospective confirmation, consistent with Barnum and confirmation bias. Users also develop verification practices such as repeated trials and cross-model comparison. Professional diviners, by contrast, portray LLMs as lacking the "spiritual power" required for genuine divination, reflecting both ontological commitments and economic boundary-work. We also show how participants navigate tensions between scientific and metaphysical frames when interpreting AI-generated readings. Situating these findings in anthropological and cognitive-evolutionary theories of divination, we argue that LLM divination preserves core functions of traditional practice while introducing scalability, repeatability, and prompt-driven co-production that reshape how divinatory authority is constructed and evaluated.

Motivational-interviewing-based health coaching is an effective approach for improving mental health and promoting healthy behavior change. However, the scarcity of trained human coaches and the high cost of coaching services make such support inaccessible to many people who could benefit from it. This motivates the development of AI health coaches that can provide scalable and affordable support. Existing methods typically optimize only one side of the interaction: they either train a dialogue agent against a fixed client environment or train a client simulator against a fixed assistant. This one-sided setup can limit exploration of the interaction space and may be inefficient at developing the capabilities required by the target agent and pushing its performance boundaries. In this paper, we propose a dual-agent framework that interactively co-trains both the health coach agent and the client simulator. The coach is optimized with DPO using Pareto-dominant response pairs identified by a multi-dimensional LLM judge. In turn, the client is trained adversarially by reversing these preferences, inducing an implicit adversarial training dynamic. We further show that this co-training process admits a natural stochastic-game interpretation. Extensive experiments demonstrate that our method effectively improves coaching quality across several important dimensions.

Large Language Models (LLMs) excel at generating contextually appropriate responses but remain poorly calibrated for multi-party conversations, where deciding when to speak is as critical as what to say. In such settings, naively responding at every turn leads to excessive interruptions and degraded conversational coherence. We introduce When2Speak, a grounded synthetic dataset and four-stage generation pipeline for learning intervention timing in group interactions. The dataset comprises over 215,000 examples derived from 16,000 conversations involving 2-6 speakers, spanning diverse conversational styles, tones, and participant dynamics, and explicitly modeling SPEAK vs. SILENT decisions at each turn. Our pipeline combines real-world grounding, structured augmentation, controlled transcript synthesis, and fine-tuning-ready supervision, and is fully open-sourced to support reproducibility and adaptation to domain-specific conversational norms. Across multiple model families, supervised fine-tuning (SFT) on When2Speak significantly outperforms zero-shot baselines (e.g., the average Macro F1 increase across 4B+ parameter models was 60%, with the largest increase being 120%). However, SFT-trained models remain systematically over-conservative, missing nearly half of warranted interventions as seen through the Missed Intervention Rate (MIR), which was on average 0.50 and is noticed even at larger model sizes. To address this limitation, we apply reinforcement learning with asymmetric reward shaping, which reduces MIR to 0.186-0.218 and increases recall from 0.479 to 0.78-0.81. Our findings establish that temporal participation is a distinct and trainable dimension of conversational intelligence, and that grounded synthetic data provides an effective and scalable pathway for enabling LLMs to participate more naturally and appropriately in multi-party interactions.

Language carries thought and coordination among humans but rarely reaches further along the spectrum of diverse intelligence. Yet non-neural systems -- from gene regulatory networks and microbial consortia to fungi -- are increasingly recognized as substrates of computation, decision-making and memory, making dialogue with non-human intelligence newly conceivable. Today such dialogue is attempted only by proxy: a large language model speaks on the system's behalf, so any intelligence on display originates from the model while the system itself remains silent. Here we ask whether the system can speak in its own voice. Following Wittgenstein, who located meaning in use, we treat communication as a game played with the system. Its internal dynamics are frozen as the nonlinear core of a reinforcement-learning policy, with only linear input and output interfaces trained. Through use and reward, the system's states and responses acquire meaning within the game, so playing becomes speaking. Because different architectures playing the same game optimize the same reward, their behaviors can all be read as pursuit of that reward; the game serves as a lingua franca across otherwise irreconcilable representations. Given a human prompt, a language model routes it to the game whose semantics best match it and designs an environmental state for which the desired action is the rational response, letting the system reply through its own behavior. Applied across diverse gene regulatory networks and reinforcement-learning tasks, the framework yields fluent dialogue without altering any system parameter, shows that well-trained agents of disparate origin converge on similar behavior, and reveals that specific GRN properties make a system easier or harder to talk with -- an inductive bias of the reservoir itself. Our framework opens a new route to conversing with any dynamical system on its own terms.

The 2026 ACII Dyadic Conversations (ACII-DaiKon) Workshop & Challenge introduces a benchmark for modeling interpersonal affect and social dynamics in dyadic conversations. Although conversational affect modeling has advanced rapidly, most benchmarks remain speaker-centric and underrepresent coupled, time-evolving processes between partners, including directional influence, conversational timing coordination, and rapport development. To address this gap, ACII-DaiKon presents three coordinated sub-challenges built on a shared dataset: (1) directional interpersonal influence prediction, (2) turn-taking prediction (next-speaker and time-to-next-speech), and (3) rapport trajectory prediction across full interactions. The challenge is built on the Hume-DaiKon dataset, comprising 945 dyadic conversations (743.4 hours of audiovisual data) collected under naturalistic conditions across five languages. The benchmark supports multimodal modeling, temporal reasoning, and cross-context generalization through fixed train/validation/test splits, standardized metrics, and released baseline systems. Evaluation uses Concordance Correlation Coefficient (CCC), Pearson correlation, Macro-F1, and Mean Absolute Error (MAE) depending on the sub-challenge. Baseline experiments establish initial reference performance, with best test results of 0.40 CCC and 0.50 Pearson for influence prediction, 0.66 Macro-F1 and 1.50~s MAE for turn-taking, and 0.68 CCC and 0.70 Pearson for rapport trajectory modeling. These results indicate that while current methods capture coarse dyadic patterns, robust modeling of directional dependence and long-horizon interpersonal dynamics remains challenging. The workshop provides a shared platform for rigorous comparison and cross-disciplinary discussion on data validity, evaluation protocols, and culturally aware modeling for dyadic interaction.

Recent advances in large language models (LLMs) have led to the development of AI-powered tutoring systems that provide interactive support via dialogue. To enable these tutoring systems to provide personalized support, it is essential to assess student performance at each turn, motivating knowledge tracing (KT) in dialogue settings. However, existing dialogue-based KT approaches often ignore question difficulty modeling and rely on opaque latent representations from LLMs, hindering accurate and interpretable prediction. In this work, we propose an interpretable difficulty-aware conversational KT framework built upon LLMs, which explicitly models students' abilities and the difficulty of tutor-posed tasks at each turn. The framework incorporates the original textual question and the next tutor-posed task to estimate the student's knowledge state and the difficulty of the upcoming turn. Furthermore, it integrates Item Response Theory to map LLM's outputs into student ability and question difficulty parameters, enabling interpretable prediction of student performance grounded in cognitive theories of learning. We evaluate the framework on two tutor-student dialogue datasets. Both quantitative and qualitative results show that our framework outperforms existing KT baselines, meanwhile generating interpretable outputs consistent with cognitive theory.

Task-based dialogue systems assist users in achieving specific goals, such as executing actions or retrieving information, through natural language interactions. Accurate coreference resolution is essential, as it involves identifying object references within the dialogue - a task that becomes increasingly challenging in visually grounded environments characterized by complex scenes and diverse object metadata. However, coreference resolution in task-based dialogue remains limited by poor generalization across domains and heavy reliance on supervised models that often overfit to dataset-specific artifacts. In this work, we propose a unimodal test-time reasoning approach that enables large language models (LLMs) to reason over detailed object metadata and dialogue history to improve coreference resolution. Empirical results on the SIMMC 2.1 dataset demonstrate that LLMs can generate step-by-step reasoning processes that effectively align dialogue context with objects present in the scene. Extensive experiments highlight the models' ability to link conversations and objects accurately. Moreover, we show that test-time reasoning under few-shot settings generalizes effectively to unseen scenarios and novel objects, outperforming encoder-based supervised methods in cross-domain evaluations. These findings underscore the critical role of structured metadata and careful prompt engineering in enhancing the robustness and generalization of task-oriented dialogue systems.

Evaluating English ASR systems for conversational AI applications remains difficult, as many publicly available corpora are either pre-segmented into short segments, consist of read or prepared speech, or lack explicit dialect annotations to evaluate robustness for a diverse user base. This work presents the AppTek Call-Center Dialogues corpus, a collection of spontaneous, role-played agent-customer conversations spanning fourteen English accents covering sixteen service-oriented scenarios. The dataset was commissioned specifically for evaluation and none of the audio or text was publicly available prior to release, reducing the risk of overlap with existing large-scale pretraining corpora. We benchmark a set of open-source ASR systems under different segmentation approaches. Results show substantial variation across accents and segmentation methods, indicating that good performance on general American English benchmarks does not necessarily generalize to other accents.

Despite strong performance of deep learning models in retinal disease detection, most systems produce static predictions without clinical reasoning or interactive explanation. Recent advances in multimodal large language models (MLLMs) integrate diagnostic predictions with clinically meaningful dialogue to support clinical decision-making and patient counseling. In this study, OcularChat, an MLLM, was fine-tuned from Qwen2.5-VL using simulated patient-physician dialogues to diagnose age-related macular degeneration (AMD) through visual question answering on color fundus photographs (CFPs). A total of 705,850 simulated dialogues paired with 46,167 CFPs were generated to train OcularChat to identify key AMD features and produce reasoned predictions. OcularChat demonstrated strong classification performance in AREDS, achieving accuracies of 0.954, 0.849, and 0.678 for the three diagnostic tasks: advanced AMD, pigmentary abnormalities, and drusen size, significantly outperforming existing MLLMs. On AREDS2, OcularChat remained the top-performing method on all tasks. Across three independent ophthalmologist graders, OcularChat achieved higher mean scores than a strong baseline model for advanced AMD (3.503 vs. 2.833), pigmentary abnormalities (3.272 vs. 2.828), drusen size (3.064 vs. 2.433), and overall impression (2.978 vs. 2.464) on a 5-point clinical grading rubric. Beyond strong objective performance in AMD severity classification, OcularChat demonstrated the ability to provide diagnostic reasoning, clinically relevant explanations, and interactive dialogue, with high performance in subjective ophthalmologist evaluation. These findings suggest that MLLMs may enable accurate, interpretable, and clinically useful image-based diagnosis and classification of AMD.

We present Context, the intelligence layer of the Magarshak Architecture, which replaces reactive query-response chatbots with proactive goal-directed agents that advance shared tasks without waiting for user prompts. The architecture rests on three mutually reinforcing mechanisms. Write-time context assembly precomputes enriched typed attributes via Groker agents, assembling interaction context as a deterministic pure function of graph state; context blocks are byte-identical across turns between semantic changes, enabling near-100% KV-cache reuse. Composable sandboxed wisdom programs form a governed library of LM-generated imperative programs declaratively wired to goal types via typed stream relations, composed via phase ordering, and executed at interaction time without further LM calls. Proactive goal stream state machines drive conversations toward terminal states by inspecting graph state and emitting structured interaction content (option arrays, governance affordances, clarification prompts) without awaiting user input. We prove six formal results: the Context Stability Theorem, bounding per-turn LM cost as a function of semantic change rate; a Program Composition Correctness Theorem; a Declarative Wiring Soundness Theorem; the Proactive Dominance Theorem, proving proactive agents weakly dominate reactive agents on expected turns-to-terminal-state; Coordination Overhead Elimination and Quality Preservation, establishing Pareto improvements in multi-participant goal chats; and a Cross-Platform Vote Consistency Theorem. Implemented in the open-source Qbix / Safebox / Safebots stack.

Emotional interaction is increasingly crucial for conversational AI, yet current systems lack a self-emotion determination mechanism to drive the streaming text-to-speech (TTS) synthesis. We propose an emotion-planning framework that determines the emotion prior to the textual generation, grounding the downstream emotional TTS in a streaming manner. The framework is implemented by a plug-and-play LLM module, initialized from pretrained LLMs, and trained by reinforcement learning (RL) with emotions as the actions. A hybrid reward is employed which combines imitation signals with theory-driven scoring, in which the theory of Plutchik's wheel of emotions is adopted. By experiments on DailyDialog, EmoryNLP, IMEOCAP, and MELD, our method outperforms prompting and finetuning baselines on both emotion determination and response quality. We finally implement an entire streaming pipeline for real-time deployment, with the speech quality confirming the framework's emotional alignment, contextual coherence, and expressive fluency. Codes, cases, and demos are available in https://sixingdeguo.github.io/EmoQ-page/.

Conversational agents, such as ChatGPT and Doubao, have become essential daily assistants for billions of users. To further enhance engagement, these systems are evolving from passive responders to proactive companions. However, existing efforts focus on activation within ongoing dialogues, while overlooking a key real-world bottleneck. In the conversation initiation stage, users may have a vague need but no explicit query intent, creating a first-message barrier where the conversation holds before it begins. To overcome this, we introduce Conversation Starter Generation: generating personalized starters to guide users into conversation. However, unlike in-conversation stages where immediate context guides the response, initiation must operate in a cold-start moment without explicit user intent. To pioneer in this direction, we present IceBreaker that frames human ice-breaking as a two-step handshake: (i) evoke resonance via Resonance-Aware Interest Distillation from session summaries to capture trigger interests, and (ii) stimulate interaction via Interaction-Oriented Starter Generation, optimized with personalized preference alignment and a self-reinforced loop to maximize engagement. Online A/B tests on one of the world's largest conversational agent products show that IceBreaker improves user active days by +0.184% and click-through rate by +9.425%, and has been deployed in production.

Emotion plays a pivotal role in shaping negotiation outcomes, influencing trust, cooperation, and long-term relationships. Developing negotiation dialog systems that can recognize and respond strategically to emotions is, therefore, essential to create more effective human-centered interactions. Beyond generating emotionally appropriate responses, interpretability - understanding how a system generates a particular emotion-aware response, is critical for fostering reliability and building rapport. Driven by these aspects, in this work, we introduce PRISMA, an interpretable emotionally intelligent negotiation dialogue system targeting two application domains, viz. job interviews and resource allocation. To enable interpretability, we propose an Emotion-aware Negotiation Strategy-informed Chain-of-Thought (ENS-CoT) reasoning mechanism, which mimics human negotiation by perceiving, understanding, using, and managing emotions. Leveraging ENS-CoT, we curate two new datasets: JobNego (for job interview negotiation) and ResNego (for resource allocation negotiation). We then leverage these datasets to develop PRISMA by augmenting self-training with Direct Preference Optimization (DPO), guiding agents toward more accurate, interpretable, and emotionally appropriate negotiation responses. Automatic and human evaluation on JobNego and ResNego datasets demonstrate that PRISMA substantially enhances interpretability and generates appropriate emotion-aware responses, while improving overall negotiation effectiveness.

Large language models (LLMs) can generate fluent dialogue, but prior works lack situational grounding, dynamic strategy control, and evaluation aligned with clinical standards in motivational interviewing (MI). We introduce StoryMI, a multi-LLM agent framework for controllable MI dialogue generation, where questionnaire-based client profiles are expanded into situational stories that provide narrative context for the dialogue. Therapist and client agents generate MI-coded utterances guided by MI codes selected by the interaction agent, while an interaction agent dynamically coordinates exchanges to control MI strategies during a multi-turn conversation. We propose a two-level evaluation protocol: lexical metrics and MI-specific measures of macro-level counseling strategies, alongside LLM-as-judge and human expert assessments. We construct a dataset of 6K simulated MI dialogues grounded in 1K questionnaire-story pairs, covering 12 MI codes and 13 symptom domains, and benchmark six open- and closed-source LLMs. Our results show that situational grounding and macro-level control can improve MI adherence and clinical plausibility, demonstrating the effectiveness of a structured multi-agent workflow for psychotherapy dialogue generation. We provide code and data for reproducibility.

Conversational agents increasingly mediate everyday digital interactions, yet the effects of their communication style on user experience and task success remain insufficiently understood. Addressing this gap, we report a between-subject user study in which participants interacted with one of two versions of a chatbot called NAVI, which assisted them in an interactive map-based 2D navigation task. The two chatbot versions were designed to differ primarily in communication style: one used a friendly and supportive tone, while the other used a direct and task-focused tone. We also included a control condition where participants did not interact with a chatbot but received the step-by-step navigation instructions. The friendly chatbot significantly increased users' communication satisfaction and was associated with higher task success than the direct chatbot. However, participants in the control condition achieved the highest task success overall, suggesting that chatbot interaction may introduce overhead in tasks that can be completed effectively using straightforward instructions. We did not find significant evidence that gender moderated the effects of communication style, although exploratory gender-stratified analyses suggested patterns that warrant further investigation. Finally, we found limited evidence of global linguistic accommodation, with only selective feature-level alignment. These findings suggest that chatbot communication style influences users' perceptions of conversational agents and may improve performance relative to less supportive chatbot designs, but the overall value of chatbot interaction depends on the task context. The study highlights the need for task-sensitive, transparent and carefully evaluated communication-style choices in conversational-agent design.

Accurate evaluation of user satisfaction is critical for iterative development of conversational AI. However, for open-ended assistants, traditional A/B testing lacks reliable metrics: explicit feedback is sparse, while implicit metrics are ambiguous. To bridge this gap, we introduce BoRP (Bootstrapped Regression Probing), a scalable framework for high-fidelity satisfaction evaluation. Unlike generative approaches, BoRP leverages the geometric properties of LLM latent space. It employs a polarization-index-based bootstrapping mechanism to automate rubric generation and utilizes Partial Least Squares (PLS) to map hidden states to continuous scores. Experiments on industrial datasets show that BoRP (Qwen3-8B/14B) significantly outperforms generative baselines (even Qwen3-Max) in alignment with human judgments. Furthermore, BoRP reduces inference costs by orders of magnitude, enabling full-scale monitoring and highly sensitive A/B testing via CUPED.

Large language models (LLMs) are increasingly used as coding partners, yet their role in accelerating scientific discovery remains underexplored. This paper presents a case study of using ChatGPT for rapid prototyping in ESA's ELOPE (Event-based Lunar OPtical flow Egomotion estimation) competition. The competition required participants to process event camera data to estimate lunar lander trajectories. Despite joining late, we achieved second place with a score of 0.01282, highlighting the potential of human-AI collaboration in competitive scientific settings. ChatGPT contributed not only executable code but also algorithmic reasoning, data handling routines, and methodological suggestions, such as using fixed number of events instead of fixed time spans for windowing. At the same time, we observed limitations: the model often introduced unnecessary structural changes, gets confused by intermediate discussions about alternative ideas, occasionally produced critical errors and forgets important aspects in longer scientific discussions. By analyzing these strengths and shortcomings, we show how conversational AI can both accelerate development and support conceptual insight in scientific research. We argue that structured integration of LLMs into the scientific workflow can enhance rapid prototyping by proposing best practices for AI-assisted scientific work.

Task-oriented proactive dialogue agents play a pivotal role in recruitment, particularly for steering conversations towards specific business outcomes, such as acquiring social-media contacts for private-channel conversion. Although supervised fine-tuning and reinforcement learning have proven effective for training such agents, their performance is heavily constrained by the scarcity of high-quality, goal-oriented domain-specific training data. To address this challenge, we propose SimRPD, a three-stage framework for training recruitment proactive dialogue agents. First, we develop a high-fidelity user simulator to synthesize large-scale conversational data through multi-turn online dialogue. Then we introduce a multi-dimensional evaluation framework based on Chain-of-Intention (CoI) to comprehensively assess the simulator and effectively select high-quality data, incorporating both global-level and instance-level metrics. Finally, we train the recruitment proactive dialogue agent on the selected dataset. Experiments in a real-world recruitment scenario demonstrate that SimRPD outperforms existing simulator-based data selection strategies, highlighting its practical value for industrial deployment and its potential applicability to other business-oriented dialogue scenarios.

Evaluating conversational AI systems that use external tools is challenging, as errors can arise from complex interactions among user, agent, and tools. While existing evaluation methods assess either user satisfaction or agents' tool-calling capabilities, they fail to capture critical errors in multi-turn tool-augmented dialogues-such as when agents misinterpret tool results yet appear satisfactory to users. We introduce TRACE, a benchmark of systematically synthesized tool-augmented conversations covering diverse error cases. Evaluation with state-of-the-art conversation evaluation frameworks reveals that all approaches remain far from ideal performance, demonstrating the fundamental difficulty of this benchmark.

Recent advances in large audio language models (LALMs) have greatly enhanced multimodal conversational systems. However, existing benchmarks remain limited -- they are mainly English-centric, rely on synthetic speech, and lack comprehensive, discriminative evaluation across multiple dimensions. To address these gaps, we present Voice Chat Bot Bench (VCB Bench) -- a high-quality Chinese benchmark built entirely on real human speech. VCB Bench evaluates LALMs from three complementary perspectives: instruction following (including speech-level control beyond text commands), knowledge understanding (general knowledge, reasoning, and daily dialogue), and robustness (stability under perturbations in content, environment, and speaker traits). Experiments on representative LALMs reveal notable performance gaps and highlight future directions for improvement. VCB Bench provides a reproducible and fine-grained evaluation framework, offering standardized methodology and practical insights for advancing Chinese voice conversational models.

Interest in dialog systems has grown substantially in the past decade. By extension, so too has interest in developing and improving intent classification and slot-filling models, which are two components that are commonly used in task-oriented dialog systems. Moreover, good evaluation benchmarks are important in helping to compare and analyze systems that incorporate such models. Unfortunately, much of the literature in the field is limited to analysis of relatively few benchmark datasets. In an effort to promote more robust analyses of task-oriented dialog systems, we have conducted a survey of publicly available datasets for the tasks of intent classification and slot-filling. We catalog the important characteristics of each dataset, and offer discussion on the applicability, strengths, and weaknesses of each. The emergence of large language models (LLMs) as capable zero-shot NLU systems gives such benchmarks a new role: the corpora cataloged here provide the principled evaluation infrastructure needed to measure LLM capabilities in structured NLU tasks, compare them against specialized models, and identify the settings---multilingual, multi-intent, low-resource---where significant gaps remain. Our goal is that this survey aids in increasing the accessibility of these datasets, which we hope will enable their use in future evaluations of intent classification and slot-filling models, whether those models are task-specific classifiers, fine-tuned language models, or zero-shot LLMs.