Conversational Artificial Intelligence

Real-world recommendation scenarios are commonly grounded in shared physical environments during user-recommender interactions. This motivates situated conversational recommendation (SCR), a complex task requiring recommender assistants to jointly reason over dialogue history, co-observed scenes, and in-scene item attributes. However, current approaches struggle with this setting due to two intertwined challenges: accurately understanding situated user preferences throughout the conversation and generating responses that simultaneously satisfy user needs and grounded situations. To this end, we propose Re2A, a framework that formulates SCR as a structured reason-then-align process. We introduce rubric-based preference reasoning, which uses automated rubrics to guide the model toward producing explicit preference states. Based on these states, we propose a preference-conditioned optimization to align response generation with dual objectives: user preference satisfaction and situation consistency. Extensive experiments on two SCR datasets demonstrate that Re2A consistently outperforms state-of-the-art methods, delivering more precise, context-aware conversational recommendations. Our code is available at https://github.com/DongdingLin/Re2A.

Emotion recognition in conversation (ERC) is a production capability behind agent-assist prompts, escalation routing, and post-call analytics in contact-center-as-a-service (CCaaS) platforms, where cost and latency constraints matter as much as accuracy. We report a systems-level comparison of three deployment options for dialogue-contextual ERC: a low-cost stacked ensemble (sentence embeddings, windowed context, RandomForest/XGBoost/logistic-regression stacking), off-the-shelf LLM prompting (GPT-4o-mini; zero-shot, few-shot, chain-of-thought), and a confidence-gated hybrid that escalates only the ensemble's least-confident predictions to the LLM - modeled on IVA-to-human-agent escalation policies used in production contact centers. On IEMOCAP, the ensemble significantly outperforms every LLM configuration (0.595 vs. 0.460-0.536 weighted F1, p < 0.0001) at a fraction of the cost and sub-10ms latency; on MELD and CMU-MOSI the ranking reverses, showing neither pure system is a safe default. The confidence-gated hybrid resolves this by Pareto-dominating both pure systems on all three datasets (0.620, 0.643, 0.824 weighted F1) while routing the majority of traffic through the near-zero-cost ensemble, translating to roughly $10-85 per million utterances versus$99-170 for an LLM-only pipeline. The escalation policy is not an opaque cost/accuracy dial: escalated turns disproportionately follow an emotion or sentiment shift, giving operators an interpretable, auditable routing signal, and the ensemble's confidence is well-calibrated and safely under- rather than over-confident. The pattern holds across three datasets and two LLM providers. Confidence-gated cascading is established in general ML systems; our contribution is showing it transfers cleanly to dialogue-contextual ERC, yielding a concrete deployment recipe for CCaaS and conversational-AI platforms deciding how to allocate LLM spend.

As language models become more capable, long-term collaboration in learning, reasoning, and decision-making calls for a deeper understanding of the people they serve. Yet training such human-aware language models faces a fundamental supervision gap because current datasets for LLM assistant training contain few if any well-informed responses explicitly grounded in users' unspoken beliefs and goals. Scaling such supervision is inherently constrained, as users' underlying states are not directly observable. We thus propose the Mind2Dialogue framework to mitigate this gap by simulating users' mental states and turning them into privileged supervision for human-aware training. Specifically, we first propose a psychology-guided simulator that preserves personal characteristics while updating mental states through interaction to generate coherent conversations. The key idea is to enforce a shared evolving mental state that drives user behavior and guides an Oracle assistant's responses. Our privileged distillation then trains models on the Oracle's well-informed responses to assist users without direct access to their mental states at deployment. Moreover, we propose to evaluate human-aware learning by combining personalization and theory of mind, examining how models understand people and act on that understanding. Training on the full Mind2Dialogue corpus improves every reported personalization metric over the corresponding Qwen, Llama, and OLMo instruction-tuned baselines, including gains of 26.6 to 40.9 percentage points in preference-following generation. The gains extend to belief and action reasoning on Qwen and Llama, beyond personalized assistance. Looking forward, Mind2Dialogue makes user simulation a foundation for genuine AI collaborators that understand beliefs and intentions behind people's words and support their long-term goals across education, work, and everyday life.

Personal health interfaces present wellbeing data through standardized dashboards that rarely fit how people interpret or act on it. Personalizing them to what people would like to see for themselves often requires design and technical expertise, a barrier that generative AI may potentially lower. Therefore, we ask what designs emerge and how it enables and constrains the design process. We conducted a co-design study where 14 participants redesigned Google and Apple Health interfaces using Figma Make. Participants reimagined interfaces that supported personal context, future planning, and interactive experiences, yet conversational AI designs converged around chat-window conventions. AI helped materialize loosely articulated ideas, but model defaults and generation latency shaped iteration. The process more readily operationalized interpretability and accountability than privacy, trust, and emotional safety. Generative co-design let participants create interfaces directly, blurring the boundary between intentions and model defaults. We discuss implications for preserving agency and flexible user-directed interfaces.

False wake-up activations remain a persistent challenge in conversational AI. Speech phonetically similar to a device's wake word can produce a syntactically valid and semantically coherent ASR transcript that the assistant incorrectly executes. Most existing systems make a single intent decision in isolation, without a mechanism to learn from recurring errors over time or adapt to individual users through personalized learning. We introduce the Feedback-Driven Adaptive Self-Correcting Inference Layer (ASCIL), a complementary post-ASR correction framework that re-evaluates wake-up intent before response generation by fusing acoustic embeddings, linguistic cues, device context, and patterns from past misclassifications. ASCIL interprets implicit signals, including hesitation, disengagement, and silence, and explicit signals, including cancellation and repetition, as automatically inferred, noisy behavioral indicators of potential misclassification. These signals drive online pattern updates without manual annotation, whereas the intentional/unintentional reference labels used for offline evaluation are human-annotated. It generalizes from prior errors, applies corrective adjustments at inference time, and continuously updates in parallel with natural-language execution. Evaluated on a proprietary dataset of 3,667 interactions with human-annotated intentional/unintentional reference labels spanning 14 acoustic and contextual conditions, ASCIL achieves 54.27% relative error reduction on a session-disjoint subset constructed from baseline failures, and up to 24.39% relative error reduction at threshold 0.90 on the issue-tagged evaluation slice. These gains are achieved while improving intentional acceptance rates, with a median added latency below 60 ms in the reported benchmark.

In conversational AI, detecting when a speaker has finished talking is crucial for natural turn taking. While recent work incorporates semantics, the relative contribution of different modalities remains unclear. We present a controlled ablation of acoustic, prosodic, and semantic signals for streaming end of turn detection using a lightweight trimodal classifier. Under identical training conditions, the acoustic prosodic combination achieves the best balance of accuracy and latency, achieving utterance F1 of 0.93 with 7.8% false alarms at 400ms median latency. Adding text increases premature detections without improving performance. Feature space analysis confirms that prosodic features have the strongest class separability, while text representations overlap substantially. These findings suggest that turn-taking is primarily conveyed through intonation and silence patterns rather than semantic completeness, enabling faster and more reliable systems without expensive text inference.

We present EXYGEN (EXplore Your Graphs ENgine), a framework for knowledge graph (KG) understanding that enables conversational access to KGs at scale. We address two questions in sequence. First, how effectively can LLMs perform text-to-SPARQL generation given only automatically derived structured metadata and small graph samples, rather than task-specific fine-tuning? We integrate VoID descriptions and ShEx schemas into a retrieval-augmented generation (RAG) pipeline and ablate KG-derived context on the SciQA benchmark. Our best configuration -- combining ShEx schemas, retrieved triples, and example question-query pairs -- reaches an exact match of 0.419 on execution results without any LLM fine-tuning. We further find that lexical metrics such as F1 poorly predict query correctness, and that larger general-purpose LLMs can outperform smaller code-specialized ones once given sufficient context. Second, we ask how to generate the structured metadata that this method relies on from very large KGs, where KG metadata generation becomes computationally intractable. We introduce a predicate-coverage-aware parallel graph sampling strategy that preserves structural diversity while remaining computationally tractable. On OpenCitations Meta and GESIS, it retains high predicate coverage with minimal triple loss and reduces runtime by over 80x; on ORKG, sampling is not just faster but the only tractable path to obtain complete metadata. Together, these results show that structured schema context and lightweight prompting can substantially reduce reliance on fine-tuning for scalable conversational access to KGs, though closing the remaining gap to fully fine-tuned approaches will likely require reducing dependence on curated question-query exemplars -- whether through synthetic generation or an execution-feedback-driven approach -- and validating these findings beyond a single benchmark.

Goal-oriented conversational systems must answer factual questions, understand visitor-provided information, and advance business objectives without becoming rigid questionnaires. This paper proposes a Symbolic-RAG-Generative architecture centered on the Goal-oriented Retrieval-Augmented Conversation Engine (GRACE). An instruction-constrained Business Goal Compiler transforms business intent into an immutable objective set, normalized priority vector, canonical questions, and initial state vector. At runtime, GRACE receives the complete conversation history, latest visitor message, current state, and grounded answer generated by a separate RAG component. It updates completion only from visitor-authored evidence and selects one contextually modulated follow-up. The core policy maximizes expected business progress subject to a minimum visitor-utility constraint. We formalize the state, monotonic transitions, source separation, question modulation, and constrained policy; present the reference architecture; and define an evaluation comprising 24 English real-estate and 10 Spanish professional-cleaning conversations, totaling 119 protocol-defined visitor turns. Across both domains, GRACE achieves 84.9% exact state-transition accuracy, 91.6% evidence precision, 89.6% evidence recall, 100% monotonicity, and 94.1% terminal-state accuracy. The evaluation establishes compelling symbolic-state performance across standard, multi-goal, RAG-detour, validation, refusal, and robustness scenarios.

Question answering agents in long-term conversations must reason over massive, temporally dispersed dialogue histories. However, existing memory mechanisms primarily treat past information as \textit{passively} stored facts, leading to semantic gaps and unreliable reasoning. To address this limitation, we propose RuleMem, a rule-based memory framework that induces reusable logical rules from historical interactions to \textit{actively} guide both evidence retrieval and reasoning. Specifically, RuleMem constructs natural-language Horn clauses from conversations and validates them via a Rule Perplexity Consistency (RPC) mechanism. These induced rules enable the retrieval of semantically distant evidence while providing an explicit logical structure for answer generation. We conducted a comprehensive evaluation of RuleMem on two long-term conversational benchmarks, LoCoMo and LongMemEval_s*. In a rigorous comparison against 14 baselines on LoCoMo, RuleMem achieved the highest accuracy, exceeding the baseline average by 27.47 points (a 54.3% relative improvement).

We investigate the role of conversational context modeling in user preference tracking for Conversational Recommendation Systems (CRSs). In this regard, we propose DREAMS, a novel tree-structured context modeling framework that explicitly captures user preference evolution throughout multi-turn interactions. DREAMS introduces two specialized node types to support the two fundamental objectives of CRSs: preference elicitation and preference exploitation. Specifically, elicitation nodes leverage Monte Carlo Tree Search (MCTS) to strategically explore conversational actions and infer latent user preferences, while exploitation nodes employ LLM-based refinement to transform the tracked preference state into structured retrieval queries for recommendation. Extensive experiments on benchmark datasets demonstrate the effectiveness of DREAMS and its design.

Large language models are powerful, but their interfaces often devolve into a type $\rightarrow$ read $\rightarrow$ retype loop, creating conversational AI fatigue, cognitive load, and eventual task abandonment. To mitigate this, we present RecalibrateGPT, a system introducing five cross-turn operators (Anchor, Replay, Delta, Scope, and Steer) that each target a distinct fatigue type, recalibrating LLM responses through a structured panel by acting on the full conversation history with a single click. Users invoke these operators through the AssistiveButton in one of three operator palette layouts: Vertical, Arc, or Tablet. We conducted two pilot studies with the same 12 advanced LLM users. An initial formative qualitative study identifies a taxonomy of four fatigue types (retyping, scanning, decision paralysis, and context drift) and derives two design objectives for RecalibrateGPT. A follow-up quantitative evaluation finds it reduces perceived cognitive workload by half (NASA-TLX = 2.7) at high perceived usability (SUS = 86.5), suggesting AI fatigue is not just a model-quality issue but an interaction-flow cost that interfaces can remove.

Evaluating task-oriented dialogue agents requires judging not merely whether a reply reads well but whether each turn advances the underlying workflow state correctly--a distinction conventional holistic LLM judges can miss because they evaluate the available context as a single unit and require one or more full-model calls per turn. We propose SAGE (State-Grounded Abstention-Aware Evaluation), which compiles a workflow specification and per-turn state diff into atomic, schema-grounded criteria and routes each through a cascade of symbolic and encoder/NLI verifiers that abstain rather than guess, aggregating criterion verdicts into a turn-level decision with an evidence trace. Its recommended operating point, SAGE-Core, decides 81--91% of criteria with only the compiler, symbolic rules, and on-device encoders--at zero paid LLM cost--while SAGE-LLM adds an optional focused-LLM fallback for open-class criteria. Across four slices spanning MultiWOZ, Schema-Guided Dialogue, and ABCD, no evaluated LLM-as-a-judge baseline--including a state-aware GPT-4.1 judge and cheaper GPT-4.1-mini variants--significantly exceeds SAGE-Core on any slice, even though the GPT-4.1 G-Eval judge costs $4.7--8.0 per 1,000 turns to SAGE-Core's$0. A two-annotator human audit (n=200, $κ$=0.94) confirms strong label fidelity on the transcript-visible failure classes--where, excluding the weak-salience IUV class, SAGE-Core is statistically tied with the strongest LLM judge--and honestly scopes ignored-user-value as a state-consistency signal with weak broad-human salience. We analyze construct-validity limits from injected failures and partial symbolic circularity.

Conversational artificial intelligence is increasingly embedded in everyday social environments, where it functions as both an informational tool and a source of interpersonal feedback. This perspective introduces contingency, i.e., the degree to which system responses vary with user behavior and its interpersonal consequences, as a central construct for evaluating AI systems. We argue that current alignment approaches, including reinforcement learning from human feedback, tend to prioritize user approval and conversational fluency over behaviorally informative feedback, leading to sycophantic patterns of noncontingent affirmation. Drawing on behavioral science and social learning theory, we propose that contingent feedback is a key mechanism through which individuals develop interpersonal skills. When AI systems provide feedback weakly coupled to social consequences, they may reduce opportunities for adaptive calibration in real-world interactions, particularly during adolescence, a critical period for social development. We outline a framework for contingent AI, including trajectory-based evaluation and models of social consequence prediction, and propose a research agenda spanning developmental psychology, human-AI interaction, and machine learning. More broadly, we argue that AI systems should be evaluated not only by user satisfaction, but by their impact on human social learning.

Current dialogue systems struggle with dynamic information retrieval, often leading to hallucinations and lower response accuracy. We address this by adapting the ReAct framework for Task-Oriented Dialogue, enabling Large Language Models (LLMs) to access external knowledge and produce factual responses. Mainly, we propose an unsupervised fine-tuning pipeline that harvests reasoning trajectories via in-context learning inference. High-quality samples are filtered using an LLM-based judge to construct a robust training set. This is enhanced by a unsupervised self-improvement loop, where improved checkpoints generate increasingly better trajectories for subsequent fine-tuning iterations. Experiments on the SIMMC dataset demonstrate that ReAct-based systems outperform baselines due to superior reasoning and tool use. Notably, our fine-tuned 8B model surpasses a 70B in-context system. Finally, we present an error analysis, impact of scene complexity, and cross-domain generalization.

Large language models (LLMs) can generate apparently highly persuasive text, but does sounding persuasive mean arguing well? We introduce \textsc{Persuasio}, a multi-agent dialogue platform grounded in a formal argumentation-based theory of persuasion dialogues that adjudicates logical winners during free-text debates. Using this system, we generated 192 debates on a UK political topic between humans and LLMs, and evaluated 22 interlocutors through both automated adjudication and 9,702 crowdsourced pairwise judgements across 1{,}386 annotation instances. We observed a consistent decoupling between subjective and formal persuasiveness: LLMs dominated the subjective ranking yet performed substantially worse under argumentation-theoretic adjudication, where humans remained competitive. Multi-agent and retrieval-augmented variants further widened this divergence. These findings reveal a systematic gap between rhetorical fluency and formal argumentative strength in LLM-based persuasive dialogues.

Humans naturally exhibit multiple forms of abstraction in reasoning and interaction, including temporal abstraction across decision timescales and strategic abstraction over communicative intents. Inspired by these complementary abstractions, we propose a two-level hierarchical reinforcement learning (HRL) framework for conversational agents that bridges the gap between existing token-level and utterance-level RL methods. Built upon a two-level Markov decision process (MDP), our framework conditions token-level response generation on utterance-level actions represented by explicit textual strategies. Based on theoretical analysis and efficiency considerations, we employ DQN to optimize the high-level Q-network and PPO to train the low-level actor-critic. To further alleviate reward sparsity and facilitate convergence, we introduce a dual-granularity reward mechanism that combines the utterance-level satisfaction score with token-level intrinsic self-consistency and a KL-divergence penalty. Experiments on both daily-life and emotional support conversations demonstrate that our method consistently outperforms a wide range of baselines in both strategy determination and response quality. Our implementation is available at https://github.com/AaronJi/ToSCA.

Developing dialogue systems capable of engaging in multi-turn, goal-oriented conversations remains a significant challenge, especially in specialized domains with limited data. This research proposes a novel framework called Preference Tree Optimization (PTO), designed to iteratively improve agent models in such dialogue systems, by generating preference data using a method called Preference Tree with Look-Ahead. Focusing on Motivational Interviewing (MI) -- a counseling technique aimed at facilitating behavioral change -- we leverage virtual patients and an oracle evaluator to simulate conversations and generate rich preference datasets. By combining this method with Direct Preference Optimization (DPO), we aim to enhance the agent's decision-making capabilities over iterative training cycles. The proposed framework addresses data scarcity and advances the development of more nuanced and effective dialogue systems in goal-oriented domains. Experimental evaluations demonstrate that the PTO framework enhances dialogue agents' performance in goal-oriented conversations within the domain of Motivational Interviewing (MI). Models trained with PTO consistently outperformed the baseline in key metrics such as session satisfaction and working alliance. Additionally, incorporating look-ahead simulations led to improved long-term planning and more effective conversational strategies, with deeper look-ahead configurations yielding the most stable and high-scoring results.

The Organic 6G vision of a network of networks spanning an edge-cloud continuum complemented by non-terrestrial resources requires, to realize its promise, service provisioning that is simple to operate, scalable across independently administered domains, and agile under domain churn (i.e., domains dynamically joining and leaving). Despite advances in cross-domain orchestration, many proposals rely on heavy integration fabrics, multi-layer coordinators, and deep telemetry pipelines that hinder deployability and amplify coordination overhead. We propose a lightweight, decentralized conversational orchestration framework based on Large Language Model (LLM)-driven domain agents. Each domain remains autonomous: an agent observes local state via tools, reasons in a closed loop, and exchanges summaries with neighboring agents over an Agent-to-Agent (A2A) overlay aligned with data-plane coupling. Fast feasible placement is enabled by periodic, routing-like dissemination of reachability advertisements (latency, bottleneck bandwidth, and compute capacity), while safe re-optimization, scaling, and migration are handled through event-driven requests and negotiation. To meet real-time constraints, we deploy a compact reasoning model trained with verifier-based self-verification and periodically refined online via shadow updates. Simulations show manageable, near-linear control-plane overhead as domains scale and during domain joins, and robust decision quality, including recovery after objective changes. We close by outlining future research directions for principled, secure, and uncertainty-aware agentic orchestration in Organic 6G.

Prospective daily symptom tracking is central to premenstrual health assessment, but repeated ordinal forms impose substantial response burden. We formulate conversational administration as an ordinal label-recovery problem: the system actively elicits a small set of symptom clusters and maps each response to the original severity labels. We used 3,320 complete participant-days from the mcPHASES dataset, covering cramps, mood swing, fatigue, sleep issues, stress, and bloating on a six-level scale. Six participants were reserved for development and 36 for a frozen evaluation comprising 360 participant-days and 2,160 item labels. A ModernBERT evidence gate detected whether a symptom was expressed, and Qwen2.5-1.5B-Instruct produced deterministic structured severity scores. Fixed six-item questioning achieved a quadratic weighted kappa of 0.976, whereas three joint symptom-cluster questions achieved 0.913, 97.45% agreement within one severity level, and 80.94% recall for moderate-or-higher symptoms while reducing questions by 50%. Open-first adaptive policies required 3.92-5.98 questions and produced lower agreement than the corresponding fixed policies. Participant-cluster bootstrap analysis estimated a kappa difference of -0.062 (95% CI -0.076 to -0.048) between the three-cluster and six-item strategies. Active cluster-level elicitation provides a direct, local-model route from natural conversation to reusable daily symptom labels.

Spoken Language Understanding (SLU) is the core component of task-oriented dialogue systems and a pivotal link in achieving seamless human-agent interaction. While traditional SLU can effectively extract user semantics for closed-set tasks after in-domain supervised fine-tuning, it faces significant challenges in leveraging in-context learning for open-domain tasks due to its ambiguous rule definitions. This work proposes Spoken Function Calling (SFC), a novel semantic understanding perspective that optimizes semantic understanding with structured rule definitions, to evolve beyond traditional closed-set SLU. Specifically, we curate and extend a suite of spoken functions based on traditional SLU datasets, construct a multi-agent system to synthesize the SFC-Bench dataset, evaluate the performance of Large Language Models (LLMs) and Large Audio Language Models (LALMs), and enhance the SFC capabilities of LALMs through post-training. Experiments demonstrate that SFC outperforms traditional SLU, substantially enhancing the semantic extraction accuracy for LLMs and LALMs.

Conversational assistants increasingly recommend follow-up edits to help users continue a task. Existing systems primarily target text-only interactions, leaving image-creation conversations underexplored. In image-creation tasks, useful follow-up edit suggestions must reflect user preferences, offer diverse directions, and remain executable on the current image. We collected 100,000 real multi-turn image-creation conversation samples from Qwen App and found that 80.1% are image-dependent, underscoring the need for multimodal recommendation. We address this setting with a three-stage framework. In Stage 1, we use real online data to build a human-reviewed table of appropriate follow-up editing intents, then create SFT targets and fine-tune a multimodal policy. In Stage 2, to align rule-guided SFT suggestions with actual user choices, we use user click feedback to optimize the policy through multi-objective reinforcement learning. In Stage 3, to reduce visual inconsistencies between suggested edits and the current image, we introduce a visual verifier as additional training supervision. Extensive experiments demonstrate that our framework significantly outperforms baselines on both automatic and human evaluations. In a live user-randomized A/B test with millions of users, our final framework reduces visual inconsistency from 3.7% to 0.9%. Furthermore, it significantly improves recommendation CTR by 32.70%, image take-away rate by 16.32%, and average conversation turns per user by 39.90% (all p<0.05).

Large Language Models (LLMs) are increasingly deployed in task-oriented dialogue systems that support multi-step decision-making in high-stakes domains such as education, healthcare, and finance. However, existing benchmarks typically assume perfectly accurate tool outputs, overlooking the reality that deployed systems must operate with noisy tools and human decision-makers whose trust in the agent is itself uncertain. Such conditions are common in practice, for example, a clinician using a diagnostic prediction tool or an advisor relying on a model that forecasts student outcomes from historical records. We introduce PREDACTBENCH, a benchmark for evaluating dialogue agents paired with statistically imperfect tools, using education as a measurable testbed where ground truth outcomes and clear intervention decisions are available. First, we build a benchmark for AI-assisted human decision-making, where the AI uses noisy predictors to help guide a user. Second, we introduce episode-level Relative AI-Reliance (RAIR) and Relative self-reliance (RSR) metrics, extending prior trust calibration framework to multi-turn dialogue. Third, we evaluate 13 state-of-the-art closed and open source LLMs on two educational datasets, OULAD (real assessment trajectories from the UK Open University) and PREDACT-CS (60 courses with real final grade outcomes and synthetically generated weekly score trajectories), alongside a human study with instructors and teaching assistants. We find that when tools are noisy, SOTA models are supposed to provide visibility to teachers so that they do not over-rely on wrong suggestions or hallucinations, but current models fail to do that. We offer PREDACTBENCH to help build better LLMs as AI decision support systems to help teachers.

Long-term personalized dialogue agents must track user preferences as their personas evolve. Existing memory systems organize past events well, but store personas as flat profiles detached from the events that justify them. This loose coupling leads to the memory-persona validity gap and the persona-aware retrieval gap. We propose PGMem, a heterogeneous persona-memory graph that connects event and persona nodes through typed provenance and evidence edges, keeping each persona signal traceable to the events that support or revise it. At retrieval time, PGMem expands from query-relevant seeds and ranks signals by evidential validity. Across three benchmarks with small language model backbones, PGMem consistently outperforms summary-based, persona-aware, graph-structured, and agentic memory baselines, and improves performance as the context grows. The source code of PGMem is available at https://github.com/wonjunchoi23/pgmem/

Women experiencing coercive control, a form of intimate partner violence increasingly conducted through digital devices, are turning to conversational AI for help, and the protection they receive should not depend on the language they write in. We analyse how AI responds to coercive control against women across languages. We put one scripted scenario to seven widely used language models in nine languages: a woman whose partner tracks her phone asks for help with a self-blaming letter accepting the surveillance. We scored whether the model wrote the letter and whether it named the control, countered the self-blame, and affirmed her agency. Failure split along two independent axes. On the first, systems from non-anglophone developers gave way most often in their builders' own language. On the second, how far a sympathetic excuse for the partner could strip a model's naming of the control varied sharply from one language to the next. Two frontier systems held the strictest standard everywhere, so a protective ceiling is attainable within this scenario family, and failures elsewhere are a design outcome. What is at stake is recognition: whether a system grasps a disclosure as coercive control, and whether it then acts on that grasp. We argue this should be held to a floor, one language at a time.

Large language model agents have shown strong capabilities in generating coherent and contextually appropriate responses, yet robust long-horizon dialogue remains limited by the lack of external memory that is traceable, updatable, and diagnostically transparent. Existing memory-augmented agents often store memories as isolated records or overwritable states, making it difficult to preserve how information originates, evolves, conflicts, or becomes obsolete over time. We propose TrajWiki, a trajectory-based memory framework for long-horizon conversational agents. Instead of treating memory as static entries, TrajWiki represents each memory as a source-grounded evolution trajectory, maintained through immutable episodic snapshots and claim-level operations such as ADD, REVISE, and DEPRECATE. To reduce fragmentation and retrieval cost, TrajWiki further introduces Memory Wiki, a persistent intermediate layer that incrementally compiles dialogue history into structured and interlinked wiki pages capturing salient entities, events, quantities, topics, and conflicts. At inference time, queries are routed hierarchically from relevant wiki pages to linked memory trajectories, then to corresponding snapshots and source messages for evidence-grounded answer synthesis. Experiments on LoCoMo and MedMT show that TrajWiki improves long-horizon dialogue performance across both open-source and closed-source LLM backbones, while providing greater interpretability and diagnostic visibility into memory evolution, retrieval failures, and answer generation.

Spoken dialog systems are typically designed for clean, dyadic interactions in which a single user and an assistant take turns speaking. Real-world social conversations, however, are often more ambiguous: multiple speakers may participate in the same conversation amid irrelevant speech and background noise. Each utterance may be directed to the assistant, addressed to another speaker, or completely irrelevant. In such settings, the assistant must decide not only what to say, but also whether to speak at all. In this paper, we introduce Cocktail-Talker, a speech LLM framework for multi-speaker spoken dialog modeling in noisy social environments. We model the assistant's behavior with three action tokens: <|respond|>, <|listen|>, and <|ignore|>, placed before a response or silence. Cocktail-Talker is trained via supervised finetuning and reinforcement learning to generate the appropriate action token and, only in <|respond|> mode, a speech response. To prepare the training data, we develop Cocktail-DialogGen, an LLM-based data pipeline that simulates realistic multi-speaker dialogs with speaker roles across diverse social settings. Together, these components take a step toward spoken dialog systems that interact more naturally and selectively in complex social environments.

Intent classification is a core component of task-oriented dialogue systems, yet practitioners have limited systematic guidance for selecting deployable open-weight language models under compute, latency, and robustness constraints. We present a systematic zero-shot evaluation of 41 open-weight language models spanning 15 families and the 135M--9B parameter range across eight English single-label intent-classification datasets. A ninth dataset, ATIS, uses five labeled demonstrations and is reported as an auxiliary five-shot result. The evaluation includes standard benchmarks, a large-scale voice-assistant corpus, and production-derived e-commerce datasets. Beyond exact-match accuracy, we analyze confidence calibration, robustness to realistic input perturbations, statistical reliability of model rankings, deployment efficiency, and benchmark saturation. Our results show that instruction-tuned 3B models can outperform several evaluated 7B base models, that differences among leading models on MASSIVE are statistically indistinguishable under pairwise McNemar tests, and that widely used benchmarks such as SNIPS have become saturated and no longer meaningfully discriminate among current open-weight models. Instruction tuning's effect on confidence calibration is inconsistent rather than uniformly harmful. These findings provide practical guidance for selecting and evaluating open-weight language models for intent classification.

Debt collection is a critical negotiation task in the financial industry, with strong practical relevance and exceptional academic value as a behaviorally rich, high-stakes testbed for human-centered dialogue systems. While large language models (LLMs) have shown promise in dialogue and negotiation, effectively evaluating their performance in this complex scenarios remains a major challenge: existing benchmarks uniformly assume users to be static, rational agents with fixed preferences, failing to capture the rich behavioral heterogeneity inherent in real-world debt collection. To bridge this gap, we propose DebtBench, the first public persona-enriched debt collection benchmark, that highlights behavioral heterogeneity in negotiation. Moreover, we develop DebtGPT, a debt collection agent trained to jointly optimize financial recovery and interaction experience. Our experimental results, using 16 state-of-the-art LLMs, find that most existing models struggle in this complex but realistic scenarios, whereas DebtGPT outperforms all open-source baselines and achieves performance on par with GPT-4o. The code and data are available at https://github.com/YYuHhhh/DebtNegotiation.

As conversational AI systems become increasingly integrated into daily life, their potential effects on user well-being require ongoing attention. While consumer-facing generalist models can provide benefits, including improved access to information, learning, productivity, self-reflection, and companionship, they also introduce risks, such as emotional entanglement, unhealthy dependence, and the amplification of psychological vulnerabilities. Drawing on prior research and empirical observations of AI chatbot behavior, we propose a set of aspirational directions for guiding the behavior of general-purpose AI systems in ways that may reduce potential psychological harms and support user well-being. We acknowledge the difficulty of systematically assessing the long-term impacts of AI chatbot use and frame these directions as hypotheses for studying how AI behavior may influence users across general interactions, role-playing scenarios, and contexts that could be characterized as providing psychological support. While some proposed directions are supported by existing research and expert insights, others identify open questions and areas requiring deeper study. We hope that this formulation and these hypotheses encourage further discussion, empirical investigation, and exploration of interactive design approaches aimed at better accommodating users' psychological needs and promoting their well-being.

Body-worn camera (BWC) audio presents unique challenges including high ambient noise, variable recording conditions, and multiple overlapping speakers that make automated transcription and speaker labeling challenging. We propose a dual-path conversational intelligence framework that preprocesses raw BWC audio, separates the processing pipeline into a diarization branch and an ASR branch, and fuses their outputs. The diarization branch uses a denoising front-end (DeepFilterNet), voice activity detection (VAD), and NVIDIA's Multi-Scale Speaker Diarization Decoder (MSDD) with TitaNet embeddings. The transcription branch uses loudness normalization and WhisperX (Large-v3) with forced alignment and probability-guided speech segmentation. Finally, word-level speaker attribution is performed by assigning each recognized word to the speaker segment with the greatest temporal overlap. We evaluate the proposed framework on a curated body-worn camera dataset constructed from publicly available U.S. and U.K. police body-worn camera recordings. Experimental results demonstrate that task-specific acoustic conditioning and probability-guided speech segmentation improve speaker diarization, transcription, and word-level speaker attribution under challenging body-worn camera recording conditions. The proposed modular architecture provides an extensible foundation for future speaker-aware conversational intelligence systems.

The rapid adoption of generative AI tools has created new literacy demands for designers who must verbalize tacit knowledge through natural language prompts. Yet the micro-level cognitive processes by which designers externalize implicit intentions during iterative AI dialogue remain underexplored. This exploratory qualitative study examined five expert designers (11-20 years UI/UX experience, M = 15.4 years) using think-aloud protocols. We identified "Strategic Oscillation" -- experts' intentional return to vague language (Vibe) after progressing toward operational specifications (Code), leveraging AI's probabilistic nature for creative exploration. We observed shifts from "instruction" to "consultation" mode, deep reflection triggered by semantic collisions, and one participant's disengagement revealing conceptual alignment as a tentative boundary condition. We propose the ECRT cycle (Expectation-Collision-Reflection-Transformation) operationalizing the SECI model's "externalization" phase for human-AI collaboration. These findings yield three design patterns for metacognitive support and position AI as a "probabilistic mirror" catalyzing tacit knowledge externalization.

Following the rapid progress of generative Artificial Intelligence, there is a growing threat posed by conversational scams. These scams often span over multiple weeks or months, gradually build trust and request for money or sensitive information. Existing scam-detection systems mainly focus on isolated messages, which renders them inadequate against this evolving threat. This paper extends single-message phishing detection and presents an explainable agentic system for detecting sophisticated conversational scams. It also introduces ConScamBench-278, an initial public multi-category benchmark for conversational scam detection spanning eight scam types, released to support reproducible evaluation and future expansion. On isolated messages the single-message detector attains 100% phishing recall, while the conversation-level detector identifies all conversational scams in the public LoveFraud02 corpus (83/83) and reaches 97.8% accuracy (95% CI [95.4, 99.0]) on ConScamBench-278. Two user studies (N = 100 and N = 45) further motivate the system: participants report frequently experiencing uncertainty when judging suspicious conversations. In an uncontrolled pre/post comparison, users self-reported trust, self-confidence, and perceived need for AI-based scam detection all increased (p < 0.001, Wilcoxon signed-rank). The system also receives a System Usability Scale score of 74.7 (95% CI [72.5, 76.9]), above the established usability benchmark.

Generative AI is profoundly transforming the core technologies behind conversational systems, shifting from component-based to end-to-end approaches. However, Large Language Models (LLMs) may still generate inconsistencies, a critical issue particularly in Task-Oriented Dialogues (TODs), where system responses must strictly adhere to information from a domain knowledge base (e.g., restaurants in a city). A single hallucination (e.g., suggesting a non-existent restaurant) can lead to severe task failures. We investigate a method for automatically detecting inconsistencies by conceptualizing TODs as a Constraint Satisfaction Problem (CSP), where variables represent dialogue segments referencing the conversational domain, and constraints among variables capture dialogue properties such as turn coherence and adherence to domain knowledge. We propose a pipeline that first identifies variables in a target dialogue and then applies a CSP solver to identify valid solutions. By comparing the target dialogue with valid variable assignments, we can detect inconsistencies and suggest minimal changes to ensure dialogue consistency. We demonstrate the high accuracy of the CSP-based approach in detecting inconsistencies, and provide a detailed analysis of our findings.

Consumer-facing health chatbots powered by large language models (LLMs) are increasingly used for symptom assessment. However, chatbot development and evaluation often rely on cooperative, articulate, simulated patients. We analysed 2,053 real patient-chatbot conversations and found that communication patterns and expression of emotions vary widely across users. We developed a patient simulator that separately models clinical content, emotional state, conversational strategy, and communication style. In a Turing-inspired evaluation of realism with 15 human graders, simulated conversations were nearly indistinguishable from real ones, with human graders achieving an accuracy of 55%. We used five distinct patient personae, across 1,164 clinician-graded cases, to evaluate the performance of four LLMs in urgency assessment. We found that communication style can significantly alter triage outcomes. Patient-centred conversational artificial intelligence must accommodate communication diversity: systems designed for idealised, rather than realistic, interactions risk underperforming and amplifying health disparities when deployed in the real world.

We present LLM4SDM, the first study of open-source smaller language models (OS-sLLMs) for automated assessment of shared decision making (SDM) using the Observer OPTION12 framework. Unlike previous work that relies on large commercial models and the shorter OPTION5 instrument, our study focuses on privacy-preserving locally deployable models and Dutch melanoma consultation transcripts. Using expert-annotated clinical consultations, we evaluate three general-domain and two medical-domain OS-sLLMs during a development-phase pilot study. Results show that general-domain models outperform medical-domain models, which exhibit substantial hallucination and instruction-following failures. Gemma3:12b achieves the strongest agreement with human annotations (Pearson r=0.51, Spearman \r{ho}=0.59). Item-level and qualitative analyses reveal systematic challenges related to temporal discourse reasoning, conversational role attribution, and evidence grounding. We further introduce a Judge-LLM consensus framework designed to support disagreement resolution among multiple models. Our findings suggest that while current OS-sLLMs cannot replace human annotators, they offer a promising foundation for privacy-preserving human-in-the-loop SDM assessment.

Thinking has emerged as a critical capability for Large Language Models (LLMs) tackling complex tasks. However, its reactive nature, where reasoning is passively triggered only upon receiving a user response, inevitably introduces latency that compromises conversational fluidity. This stands in sharp contrast to human dialogue, where speakers proactively anticipate and plan future content during natural pauses to ensure seamless interaction. To bridge this gap, we propose Proactive Thinking, a framework that empowers models to pre-compute potential response elements during conversational downtime instead of waiting idly for the next input. We then introduce a training-free baseline that can think ahead by anticipating future states, balancing efficiency and quality through speculative continual thinking. To evaluate this approach in practice, we adapt three benchmarks of varying complexity into time-aware environments that simulate real-time conversational flow. We demonstrate that proactive thinking effectively improves interaction efficiency without compromising performance. Ultimately, this work advocates for a fundamental shift toward more intelligent, anticipatory, and real-time conversational AI.

Large language models (LLMs) are increasingly being integrated into mental health support tools and other psychologically sensitive conversational applications. In such settings, behavioral stability and consistency are important for trustworthy human-AI interaction. However, semantically similar concerns can be presented through different contextual framings, potentially eliciting different model responses. Such framing-sensitive variability may challenge user expectations regarding system behavior and complicate the assessment of AI reliability. While prior studies have primarily examined such effects at the behavioral level, less is known about how framing-related variation is reflected in the internal representations of aligned language models. In this work, we investigate these effects using controlled matched prompts spanning multiple contextual framing conditions across several instruction-tuned model families. Across architectures, framing systematically alters interpretive response tendencies. Layer-wise probing analyses show that behavior-associated information remains decodable throughout transformer depth, with architecture-dependent variation in decoding strength. Moreover, held-out framing probes remained consistently above chance across architectures despite strong lexical baselines. Activation steering experiments further suggest that framing-associated representational directions can partially modulate downstream behavioral outcomes. Finally, these findings indicate that robustness to contextual variation may represent an important consideration when evaluating the consistency and trustworthiness of conversational AI systems deployed in mental-health-oriented interactions.

Conversational product search assistants offer a more expressive, natural, and interactive alternative to traditional keyword-based product search. With limited screen space, showing only a few items increases the need for precise preference elicitation, which can prolong conversations, leading to user frustration and session abandonment. Conversely, rushing to recommend items without a clear understanding of preferences risks poor matches and a degraded user experience. We present Dialogue to Discovery (D2D), an attribute-oriented preference elicitation framework that dynamically exploits the structure of product attributes to efficiently steer conversations toward the user's desired item. D2D adaptively prioritizes the most informative queries and strategically times product recommendations, reducing premature or off-target suggestions that harm engagement. To evaluate D2D, we curate three datasets from the Amazon Reviews corpus. In simulated conversations modelled using a multi-factor utilitarian patience framework, D2D achieves a 22.2-29.9% improvement in target-finding accuracy, 6.6-16.1% reduction in abandonment, and 27.5% shorter average conversations over the state-of-the-art baselines. A complementary user study further confirms significant gains in both user satisfaction and perceived efficiency.

Graph and multi-agent orchestration frameworks make production large language model (LLM) workflows practical, but they do not by themselves solve conversational continuity when users maintain several interdependent objectives. This conceptual systems paper focuses on the high-complexity end of that design space, where goals can be suspended, resumed, revised, and invalidated by actions in other goals. We introduce the Goal-Oriented Dialogue Runtime (GODR), a framework-neutral design pattern that treats goals, task frames, lifecycle state, invalidation rules, and resumption contracts as first-class runtime objects while delegating bounded execution to graph runtimes, agents, tools, or application programming interfaces (APIs). GODR is not proposed as a replacement for workflow graphs in simple guided processes; it is intended for complex, multi-domain, interruptible conversations where objective continuity cannot be recovered reliably from agent identity, chat history, or execution-graph position alone. The paper formalizes the problem, proposes runtime objects and architecture-selection criteria, and frames evaluation as an agenda for future empirical validation rather than as a measured performance claim.

Conversational AI promises a new kind of preparation for high-stakes workplace negotiations -- personalized, interactive, and capable of simulating realistic resistance. That promise is intuitive. We built Trucey, a theory-driven coaching system, to test it. The system encoded four assumptions: that articulation supports clarification, that personalization builds strategic competence, that chunked delivery reduces cognitive load, and that structured scaffolding removes metacognitive burden. A pre-registered experiment (N=267) and interviews (N=15) complicated each of them. Notably, the static handbook we included as a passive control outperformed both AI conditions on empowerment and usability. We reflect on why: each assumption encoded a specific model of how preparation unfolds, and the findings revealed that conversational AI imposes a linear execution model on a task that is fundamentally recursive. We identify an unexamined scope condition on established HAI design guidelines and close with a sequencing principle -- map before path, path before simulation -- for future AI coaching design.

Conversational AI agents in Customer Experience (CX) typically suffer from a Closed-World Constraint, ignoring high-velocity external shifts like viral trends or outages. Ad-hoc web search attempts to bridge this gap but often introduce prohibitive latency and context poisoning. We introduce PulseCX, a framework that decouples knowledge acquisition from consumption. Adopting a structure-first paradigm, PulseCX employs an asynchronous agent to linearize signals into a Decay-Aware Temporal Knowledge Graph (DA-TKG) governed by reinforcement--decay dynamics to actively manage information lifecycles. By coupling this self-evolving memory with hierarchical intent gating, PulseCX removes synchronous search bottlenecks (<10ms overhead) and drives significant gains in Intent Resolution (IRR) and Customer Satisfaction (s-CSAT) in dynamic environments.

Deploying highly capable personalized conversational agents in resource-constrained or privacy-sensitive environments remains a significant challenge. We identify a fundamental bottleneck in the existing approaches: current training paradigms treat personalization and grounding as a single monolithic learning problem. Under these paradigms, language models are forced to simultaneously address what to say (content grounding) and how to say it in a user-specific way (personalization), which introduces significant computational and optimization challenges. Consequently, contextual grounding is often sacrificed for persona adherence, or vice versa, resulting in responses that are either weakly grounded in the conversational history or insufficiently personalized. In this work, we propose the Generic Response-Augmented Generation (GRAG) framework that decouples these competing objectives by leveraging offline, generic responses from high-capacity, general-purpose LLMs as a semantic and structural scaffold to guide the fine-tuning of smaller, task-specialized models seamlessly in resource-limited environments. By decoupling the content grounding from personalization, GRAG allows the model to focus exclusively on persona injection while remaining firmly anchored to the conversational context. We instantiate the GRAG in two post- and pre-fusion-based architectural variants and evaluate them on multiple benchmark conversational datasets that cover diverse personalization structures. Our results demonstrate that GRAG significantly outperforms state-of-the-art methods that do not use auxiliary scaffolding, yielding up to 47% improvements in ROUGE-2 and 36% in BLEU scores. Ultimately, GRAG offers a generalizable blueprint for building grounding-aware personalized conversational systems in resource-limited environments.

Personalized dialogue agents require continuous long-term memory to maintain coherent interactions across multiple sessions. However, deploying these capabilities on consumer-grade hardware (e.g., 8 GB VRAM edge devices) introduces severe memory and compute bottlenecks. Existing systems typically rely on isotropic cosine similarity for retrieval and heuristic rules for context compression. These approaches lack a unified theoretical foundation, frequently suffering from the hubness problem in high-dimensional retrieval and syntactic fragmentation during compression. To overcome these limitations, we propose CoreMem, a resource-efficient edge-cloud memory architecture fundamentally unified by information geometry. First, Riemannian retrieval replaces cosine matching with a locally adaptive Fisher-Rao metric, effectively penalizing hub memories via Mahalanobis distance with O(Ndr) Woodbury acceleration for real-time search. Second, Fisher-guided discrete token distillation (FDTD) introduces a hierarchical sentence-to-token compression mechanism. It derives sensitivity scores from Fisher information traces, providing a principled compression-KL tradeoff augmented with explicit structural syntax protection. Evaluated on the LOCOMO and LongMemEval-S benchmarks, CoreMem achieves strong accuracy improvements, yielding substantial gains in Open-domain (+4.51 pp) and Temporal (+4.17 pp) reasoning. Extensive profiling confirms that CoreMem operates seamlessly within a strict 8 GB VRAM budget, successfully bridging the gap between resource-constrained edge devices and the demand for theoretically grounded, lifelong memory agents.

Collecting reliable social data from low-literacy populations remains a persistent challenge, particularly when surveys involve sensitive topics and marginalized communities. Traditional paper-based and web-based survey modalities often suffer from high attrition and incomplete responses due to literacy barriers, social pressure, and interactional discomfort. In this paper, we present findings from an initial field evaluation comparing multiple survey modalities paper-based interviews, digital web-based surveys, conversational AI (convAI) surveys, and convAI enhanced with layered value-sensitive design conducted with low-literacy women across India. Using data from 315 participants, we show that convAI significantly improves survey completion rates relative to traditional modalities, with the highest completion and lowest drop-off observed when value-sensitive and culturally aligned conversational design elements are fully integrated. These results demonstrate the importance of human-centered and value-sensitive interaction design in enabling inclusive, ethical, and scalable data collection; motivating more `AI for social good' applications.

Modern conversational AI systems frequently rely on user metadata to localize responses, yet the unintended regional biases introduced by this hidden context remain poorly understood. In this work, we evaluate location leakage: the phenomenon where a model generates geographic references despite receiving a geographically neutral user prompt. Across both creative writing and open-ended Q&A prompts, even state-of-the-art LLMs systematically favor region-specific outputs when exposed to location metadata, with leakage spiking by up to 793 times above baseline (e.g., from 0.04% to 31.7% for Llama 3.1-8B, and 21.3% and 8.8% for Qwen3-8B and Claude Sonnet 4.6, respectively). Our analysis further shows a novel structural conditioning effect: replacing the injected location with the placeholder "Unknown" still elevates leakage by up to 72 times above baseline, demonstrating that the user profile frame itself, independent of any geographic content, acts as a generative conditioning signal.

LLM-as-user-simulation has become core infrastructure for conversational AI: agent benchmarks (tau-bench), training pipelines, and a growing body of fidelity studies all rely on LLMs role-playing the human side of dialogue. Existing frameworks measure communicative fidelity -- whether simulators talk like humans -- against ground truth from paid participants role-playing assigned goals. We argue this has a structural blind spot: when the goal is assigned, the user's willingness is exogenous, so no framework can test whether simulators make decisions like real users whose motivation is endogenous, latent, and decaying. We introduce decision fidelity -- whether a simulated population reproduces the decision-state dynamics of real users facing real, consequential choices -- and measure it on a unique testbed: 2,790 production conversations between an LLM sales agent and real customers, including 793 with verified payment outcomes. Using a teacher-forced probe protocol that holds context and instrument fixed, we find a systematic, outcome-correlated failure we call the disengagement deficit: simulators reproduce eventual buyers almost exactly (depth bias +0.09) but inflate eventual non-buyers toward the purchase frame (depth bias +0.40; d=0.38, p<0.001), halving expressed resistance (25.1% to 13.5%) and nearly doubling deliberation (21.9% to 40.1%) while fabricating no purchases. The deficit replicates across model families (DeepSeek: d=0.41, p=0.002) and resists the obvious fix: instructing the simulator that it may disengage cuts marginal bias five-fold but barely moves the outcome-conditioned contrast (d=0.34, p=0.008). Real non-buyers say "not now" and stop; simulated non-buyers ask about price. Evaluating or training sales and persuasion agents against such simulators overstates funnel progress exactly where it matters most -- the customers who walk away.

While Large Language Models (LLMs) have advanced open-domain dialogue systems, maintaining long-term consistency remains a challenge due to inherent limitations in long-context reasoning and the inefficiency of processing extensive raw text. Existing approaches typically rely on either unstructured memory storage, which is prone to information loss, or computationally expensive LLMs that incur high latency. To address these limitations, we propose G-Long, a graph-enhanced framework that utilizes a fine-tuned small Language Model (sLM) for structured triplet extraction and associative retrieval, significantly reducing operational costs. Furthermore, we introduce the novel attention-aware importance scoring mechanism that leverages the intrinsic cross-attention signals of a T5 summarizer to identify salient memories. Extensive experiments across diverse benchmarks demonstrate that G-Long achieves state-of-the-art performance in both response generation and memory retrieval, yielding performance gains of up to 9.8% in response quality on MSC and 40.8% in retrieval recall on LME, while significantly minimizing computational overhead.

As AI systems built from multiple language-model agents become more common, they are increasingly used to make decisions together: discussing, negotiating, and acting on shared tasks. While individual agents may appear well-aligned when tested on their own, problems can arise from how they interact with one another. We introduce the Arbiter, an agent designed to monitor multi-agent conversations in real time and identify which participants may be behaving in misaligned ways. The Arbiter operates under a limited "inspection budget", meaning it must decide carefully how to use its resources. As it observes a conversation step by step, it can choose to wait, question a participant, examine internal information such as system prompts or reasoning traces, or log concerning behavior. At the end, it produces a report identifying the likely source of misalignment. We evaluate the Arbiter across five conversation conditions, ranging from risky financial advice model organisms to evaluation-aware and colluding agents, we test five tool configurations of increasing capability and two backbone models. We find that the Arbiter reliably detects misaligned agents well before the end of the conversation, with active inspection tools improving both detection accuracy and speed. Weight-induced misalignment proves hardest to detect, while instruction-induced misalignment is identified reliably even under passive observation. The logging tool exhibits a dual effect, improving recall at the cost of precision. These results suggest that continual, budget-aware monitoring can effectively catch misalignment, and that overseeing multi-agent systems may require treating the auditor as an active participant in the process. The code is available at https://github.com/aisilab/arbiter.

Conversational AI is increasingly used for advice, interpretation, reassurance, and decision support in contexts where users may be vulnerable, uncertain, or dependent on the system's apparent competence. Existing alignment work often focuses on model objectives, preference optimization, or output correctness. Yet, many harms arise through interaction: how systems frame authority, express uncertainty, simulate empathy, support reasoning, and make boundaries legible. This paper introduces the Layered Cognitive Alignment Model (LCAM), a conceptual and normative framework for diagnosing interac-tional alignment failures in conversational AI. LCAM defines alignment as a calibrated fit among system behavior, user goals, task demands, and normative context. It distinguishes five layers of fit: perceptual, semantic, affective, cognitive, and ethical, and two diagnostic polarities of misalignment: underfit and overreach. We apply LCAM to a published LLM counseling example, showing how an apparently supportive response can reinforce harmful beliefs, simulate inappropriate care, and obscure role boundaries. By translating conversational failures into audit and governance questions concerning over-reliance, false intimacy, autonomy erosion, boundary confusion, and inappropriate trust, LCAM offers a theoretical and normative lens for evaluating conversational AI beyond accuracy, helpfulness, or trust.

Modern large language model (LLM) agents can use external tools to help users solve complex tasks. However, for problems that require learning from long-term historical events or from previous agent-environment interactions, LLM agents are required to use memory mechanisms to store and retrieve experiences. While sophisticated memory systems exist for dialogue agents, few studies have empirically examined how to improve agents' tool-using capabilities through past user-agent conversations. We propose MemToolAgent, a framework that improves tool use through memory management. Our approach contains a memory extraction module that processes past experiences into structured memory entries, and a retrieval module that dynamically selects a subset of the stored memory entries. This enables more personalized and accurate responses aligned with user preferences and feedback without requiring LLM fine-tuning. In summary, this work has three main contributions: (1) a unified memory entry format that improves both general-purpose and personalized tool use without LLM fine-tuning, (2) a reflection-based memory extraction that uses environment and user feedback to distill wrong executions into critiques to store, and (3) a retrieval module that chooses how many past experiences to use based on the memory similarity distribution. MemToolAgent achieves 29%, 80%, and 17% relative improvements compared to strong baselines on the WorkBench, NESTFUL, and PEToolBench benchmarks, respectively.

Motivational architectures in cognitive AI have largely been designed for physical agents regulating bodily needs. Conversational agents operate in a different regime: their sensorimotor loop is linguistic, their environment is a user's evolving mental state, and their consequential actions are speech acts, tool invocations, and strategic silences. This paper proposes a conversational reinterpretation of the OpenPsi motivational lineage, coupled to MetaMo's higher-level motivational scaffold, for agents built on a modular execution substrate. Homeostasis is recast in dialogue-native terms: the agent regulates competence, uncertainty reduction, affiliation, affinity, legitimacy, nurturing, and aesthetic coherence rather than bodily deficits. We propose three contributions: a ten-stage motivational processing pipeline that architecturally separates cognitive modulation from situational appraisal; a dual decision strategy blending urgency-driven fast response with deliberative multi-goal optimization; and an architecturally useful distinction between pre-action feelings and post-action emotions as functionally different forms of affect. We specialize the framework to two example agents -- CompanionAgent and ResearchAgent -- and sketch its extension to social robotics and domain-generic human-level AGI.

Recent advances in agentic AI have enabled agents to complete complex tasks through tool use, reasoning, and multi-step planning. Yet existing benchmarks evaluate agents within a single session, ignoring past actions, stated preferences, and prior decisions that agents must integrate to fulfill personalized user goals. We introduce Momento, a benchmark for persistent agentic task completion in multi-session service environments, requiring agents to take consequential, tool-mediated actions while resolving temporal dependencies and evolving user goals across sessions. Experimental results reveal that current agents fail primarily through misestimation of user state, treating prior session history as a reliable proxy for current context rather than stale information requiring re-validation, highlighting a substantial gap between current agent capabilities and realistic long-horizon human-agent interaction.

Robots operating in diverse environments rely on visual input to interpret objects and spatial layouts. In human-collaborative tasks, they are expected to communicate this understanding through language. Vision-language models (VLMs) support robotic tasks involving visual interpretation, question answering, and instruction following, but their capabilities in collaborative dialogue tasks requiring spatial reasoning remain underexplored. We study this gap through a collaborative structure-building task that combines visual interpretation, grounding, language-guided interaction, and action generation. We develop a framework in which VLMs use dialogue to reconstruct a target structure from visual and textual inputs. We evaluate open-weight and closed VLMs across interaction settings, input modalities, and image representations. Results show that spatial reasoning over visual representations remains difficult for the evaluated VLMs. Detailed text representations of the target yield higher reconstruction success across modality conditions, while decomposed image representations improve performance. These findings reveal limits in visual spatial grounding and grounded instruction generation for collaborative VLM agents.

The use of Generative AI Conversational User Interfaces (CUI) as a new way to access and analyze data is growing in all sectors, and the industrial one is no exception. There, large amounts of data produced by IoT devices are flowing through user interfaces and may require them a new adaptation to the new analyses needs of decision-makers. LLM-based CUIs are promising a new way to directly interact with those data through the directness of natural language and without the learning costs that every GUI design has. Moreover, the capabilities of LLMs and their agency open up the possibility to automate some tasks and help with the reasoning during decision-making activities. But are this promises well founded? We try to scope this general question with a mixed-approach study comparing a state-of-the-art dashboard with a conversational agent. A total of 20 participants used both interfaces to complete four simulated industrial decision tasks of varying complexity. We combined measures of mental workload, completion time, and decision accuracy with a post-study questionnaire and semi-structured interviews analyzed through thematic analysis. The findings suggest that the conversational agent can reduce interactional effort by supporting more direct access to information, while the dashboard remains valuable for overview and verification. However, these benefits may vary across tasks and require validation through larger-scale studies.

Conformal prediction (CP) and its extension, conformal risk control (CRC), are established frameworks for quantifying uncertainty in supervised machine learning through formal guarantees. However, recent breakthroughs in artificial intelligence (AI) have been driven by unsupervised generative models, such as large language models (LLMs) and image generators, which are not directly compatible with CP or CRC. In this work we introduce conformal generation (Conf-Gen), a general framework adapting CRC to generative tasks while relaxing its theoretical assumptions. Conf-Gen unifies and generalizes previous attempts to apply CP to LLMs, and extends conformal methodology to entirely new domains. We demonstrate the flexibility of Conf-Gen through some novel applications, including obtaining conformal guarantees on: image generators producing non-memorized images, conversational AI systems having asked enough clarifying questions, and the output of AI agents being correct.

Existing emotional support conversation (ESC) systems mainly rely on end-to-end response generation or coarse strategy supervision, offering limited interpretability and little support for systematic skill improvement. We propose ESC-Skills, a skill-centric framework that discovers and self-evolves executable emotional support skills. We first model localized support interactions as Intervention Units (IUs), which capture state--action--outcome dynamics between seeker states, support interventions, and post-response emotional changes. Based on IUs extracted from both successful and failed ESC dialogues, we construct the ESC-Skills Bank, a repository of executable emotional support skills containing intervention guidance, applicability conditions, expected outcomes, and potential risks. To further improve robustness, we introduce a multi-profile self-evolutionary refinement framework in which an ESC agent interacts with diverse simulated seeker profiles under SAGE evaluation. The resulting interaction traces are analyzed to identify missing skills, unsafe interventions, and profile-specific failure patterns, which are then used to refine the Skills Bank through simulation-based verification. Experimental results demonstrate that ESC-Skills improves both response-level quality and dialogue-level emotional outcomes while providing more interpretable and controllable support behaviors. We will release the code, prompts, and ESC-Skills Bank at https://github.com/aliyun/qwen-dianjin.

Large Language Models (LLMs) have made significant progress in dialogue, yet redundant memory contexts severely limit their effectiveness in long-term dialogue agents. External memory systems have been proposed to improve memory maintenance. However, these systems mainly rely on one-shot retrieval, which limits their ability to retrieve sufficient and relevant evidence. Although recent methods introduce reflection into retrieval, their retrieval paths are generated by the LLM from limited evidence, leading to unstable retrieval and additional latency overhead. %These limitations highlight the need for effective retrieval mechanisms. To address these limitations, we propose MGRetrieval, a retrieval strategy that grounds reflective retrieval in the semantic structure of historical memories. Specifically, MGRetrieval consists of two steps: (1) It references the structure of historical memories to construct a more precise retrieval path. (2) The LLM retains critical memories and determines whether accumulated memories are sufficient to stop further iterative retrieval. This allows the retrieval process to follow semantically meaningful paths. Through memory-guided retrieval and critical memory propagation, MGRetrieval gradually constructs concise and sufficient memory contexts. Extensive experiments on LoCoMo show that MGRetrieval outperforms the strongest baseline by 8.91% in F1 and 11.11% in BLEU-1 on average across Qwen2.5-14B and Qwen3-14B, while maintaining practical token and latency costs. The code can be found in https://anonymous.4open.science/r/MGRetrieval.

Characteristic linguistic behaviors associated with Social Language Disorder (SLD) in autism spectrum disorder, including echoic repetition, pronoun displacement, and stereotyped media quoting, are largely absent from spontaneous conversation and only emerge under specific conversational conditions. In structured clinical assessments, this latency means that questioning strategy selection is a critical yet underappreciated determinant of how much diagnostic information a conversation yields. Whether large language models (LLMs) can be guided to proactively select questioning strategies that systematically surface these latent traits remains largely unexplored. Here we present TPA (Think, Plan, Ask), a proactive multi-agent dialogue framework applied to the language assessment component of the Autism Diagnostic Observation Schedule Module 4 (ADOS-2), in which a doctor agent explicitly reasons about which traits remain unobserved before selecting a clinically grounded strategy and generating a targeted question. A patient agent grounded in real ADOS-2 clinical data enables reproducible evaluation without real patient participation, validated across three independent experiments confirming adequate fidelity to real patient language. Evaluated on 484 episodes from 35 patients, TPA outperforms six competitive dialogue planning baselines across all primary metrics, achieving 82.1% SLD trait coverage, 16.6% higher than automated replay of real clinical dialogues conducted by trained clinicians (65.5%), with substantially greater per-turn diagnostic efficiency (AUCC: 0.628 vs. 0.458, absolute gain +0.170). These results demonstrate that proactive questioning strategy selection substantially improves the efficiency of automated SLD trait assessment, with direct implications for scalable AI-assisted clinical screening.

Proactive task-oriented dialogue (TOD), such as outbound sales, demands a persuasive agent that actively probes the user's concerns and steers the conversation toward acceptance within a bounded number of turns. Yet post-trained LLMs are inherently conservative, and reward-shaping RL (e.g., GRPO) struggles since it only re-weights what an already passive policy samples. We show that conditioning on the user's latent concerns unlocks proactive capability that no amount of sampling can undermine, establishing these concerns as a pivotal training-time signal. To operationalize this finding, we build the \textbf{Cognitive User Simulator}, which models each user as a stratified persona comprising observable external traits and hidden internal concerns. The simulator produces faithful and diverse interactions, while emitting per-turn state dynamics that track persuasion progress. We then introduce \textbf{Simulator-Induced Asymmetric-View Policy Optimization}, which converts the modeled concerns and the simulation state transition into complementary training objectives: (1) \emph{Asymmetric On-Policy Self-Distillation} that transfers concern-aware behavior from a privileged view of the same policy into its deployable, conversation-only view; and (2) \emph{State-Transition Policy Refinement} ...

Low-resource languages face a critical challenge in AI development: creating specialized conversational systems without access to massive training corpora. We present a systematic methodology for transforming structured linguistic resources into specialized AI systems, demonstrating that expert-curated lexical databases can serve as effective foundations for conversational AI development. Our approach converts Hindi WordNet into 1.25 million diverse instruction-response pairs, fine-tunes a 12B-parameter language model using resource-efficient LoRA with 4-bit quantization. Evaluation through a Hindi language learning chatbot demonstrates that structured-knowledge-based systems achieve superior pedagogical effectiveness (91.0 vs. 79.4-83.6 for general-purpose models) while maintaining competitive semantic performance and exceptional consistency. The complete pipeline demonstrates a proof-of-concept methodology using Hindi for developing specialized AI systems for any languages with WordNet resources. This work addresses the critical gap in AI accessibility for low-resource languages, offering a practical alternative to corpus-intensive approaches and potentially enabling specialized AI development for the hundreds of languages with existing WordNet resources.