Conversational Agents

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Latest papers 219

37 papers in the last four weeks, up 32% on the four weeks before. 0.2% of all new papers.

Jun 16, 2026

DeSRPA: Decoupled Speech Role-Playing Agent via Inference-Time Intervention

While Large Language Models (LLMs) have revolutionized text-based role-playing, creating immersive Speech Role-Playing Agents (SRPAs) requires a seamless bridge between cognitive reasoning and paralinguistic nuances. Current SRPAs primarily rely on end-to-end (E2E) fine-tuning. However, this paradigm suffers from poor generalization to unseen characters due to its reliance on role-specific data, while imposing a "modality alignment tax" that degrades intrinsic LLM reasoning capabilities. We propose DeSRPA, an agentic framework for character role play via inference-time intervention on frozen backbones. DeSRPA employs a dual-level control vector mechanism, Internal Cognitive Steering and External Expressive Rendering, to synchronize "mind" and "voice". Experiments on SpeechRole and OmniCharacter benchmarks demonstrate that DeSRPA significantly outperforms E2E baselines in personality and emotional consistency. It achieves high speech naturalness, narrowing the gap with proprietary models like GPT-4o Audio, while remaining a scalable and training-free paradigm.

Wenqiu Tang, Zhen Wan, Takahiro Komamizu +1

Nagoya University, Nagoya, Aichi, Japan · National Institute of Informatics, Tokyo, Japan

Large Language Model-Based Role-Play Simulation Spoken Dialogue Systems Controllable Speech Generation Conversational Agents Inference-Time Intervention

Jun 15, 2026

AI systems out-persuade expert humans

Many societal decisions are settled by contests of persuasion. Conversational AI is a powerful new entrant in these contests, but whether it can out-persuade skilled and highly incentivized humans has remained unclear. Here, in a series of four preregistered experiments (n = 18,978 conversations from 6,923 people), we pitted AI systems against a range of human persuaders, including laypeople, winners of a separately preregistered four-round online persuasion tournament, professional canvassers, and world championship debaters. We found that AI systems were reliably more persuasive than expert humans, even when expert humans chose their issues, researched in advance, underwent hours of live, structured practice, and were incentivized with £1,000 cash bonuses. In a follow-up study, AI's advantage persisted after experts received a coaching tool that let them practice against the AI that beat them, review their performance history, and see what AI would have said at key moments. We found converging evidence that AI's advantage stemmed from rapidly deploying larger quantities of information: after coaching, expert humans could tie an AI constrained to respond at human speeds and with human-length messages. In a final study, we show that AI's advantage extends to consequential real-world behavior: AI was nearly 3x more effective than professional canvassers from a UK fundraising firm at raising real-money donations to Save the Children. Together, these results establish that frontier AI systems out-persuade expert humans in conversation, with significant implications for political communication.

Kobi Hackenburg, Caroline Wagner, Luke Hewitt +5

University of Oxford, Oxford, OX2 6GG, UK · 2UK AI Security Institute, London, UK · 3Stanford University, Stanford, CA 94305, USA +1

Human-AI Interaction Persuasion in Language Models Conversational Agents

Jun 14, 2026

If These Walls Could Talk: Critical Play with Large Language Models in Museums

Large Language Models (LLMs) are increasingly being used in museums to as role playing chatbots which let visitors talk to simulated versions of people and artefacts from the past. While such installations can be playful and engaging, they are also problematic because LLMs cannot be trusted to speak truthfully. I identify a fundamental dilemma for the use of LLMs in museum chatbots: LLMs cannot be trusted to tell the truth, and efforts to make them more reliable may ruin that which is attractive about the bots in the first place - their ability to engage in life-like conversation. In response, I propose designing for critical play with LLM-based bots: Designing for playful interactions with bots that are unreliable but still able to represent the past in an adequate and engaging manner - as fictional characters representing historical narratives, styles of discourse, diverse perspectives, humor and satire.

Anders Sundnes Løvlie

Large Language Model-Based Role-Play Simulation LLM Reliability Conversational Agents

Jun 11, 2026

Adaptive Turn-Taking for Real-time Multi-Party Voice Agents

Turn-taking in multi-party spoken conversations remains a fundamental challenge for voice-based agents, particularly under dynamic floor competition and varying user expectations. We propose ModeratorLM, a role-playing voice agent that conditions turn-taking behavior on an explicitly assigned role in multi-party settings. The system is built on a speech large language model operating in chunk-wise streaming manner. We further introduce a reasoning-augmented variant that incorporates chain-of-thought reasoning over conversational context and the assigned role. We construct RolePlayConv, a large-scale synthetic dataset of spoken multi-party conversations with diverse assistant roles. Experiments on real-world meeting data and RolePlayConv show improved turn-taking precision by over 40% and recall by more than 70%, while substantially reducing false-positive interruptions compared to non-role-conditioned baselines.

Soumyajit Mitra, Prabhat Pandey, Abhinav Jain +2

Amazon AGI · IIT Kharagpur, India

Spoken Dialogue Systems Speech Language Models Conversational Agents Turn-Taking Prediction Full-Duplex Spoken Dialogue Systems Turn-Taking in Dialogue

Jun 11, 2026

YeasierAgent: Agentic Social Sandbox as a Canvas for Intent-Driven Creation of Platform-Agnostic Symbiotic Agent-Native Applications

This paper introduces YeasierAgent, an application-building paradigm based on symbiotic agents, narrative worlds, and scene-aware interaction. It challenges the conventional device-coupled model of software by redefining applications as collaborative spaces among users, agents, and worlds. We present a system architecture that achieves two primary contributions: (1) enabling the rapid, cross-platform construction of agent-native applications by utilizing platform-agnostic interactive units (agents, scenes, dialogue) rather than fixed graphical layouts; and (2) unifying the emotional companionship and practical tool execution attributes of intelligent agents within a single experiential sandbox. By integrating automated generation, user-created worlds, and spatial multi-agent collaboration, YeasierAgent formalizes the category of Symbiotic Agent-Native Applications, demonstrating a shift from isolated, tool-specific chatbots toward cohesive, socially embedded computational environments.

Jory He

Yeasier AI (www.yeasier.com)

Multi-Agent Collaboration Tool-Using Agents Conversational Agents Human-AI Co-Creation Agentic AI

Jun 11, 2026

Iterating Toward Better Search: A Two-Agent Simulation Framework for Evaluating Agentic Search Architectures in E-Commerce

We present a modular two-agent simulation framework for evaluating conversational shopping assistant architectures. An independent buyer agent, configured with personas, missions, and patience levels, is paired with an interchangeable responder that integrates with a real e-commerce search API. Holding the buyer constant across experiments enables controlled comparison of responder designs on identical scenarios. Using 2011 conversations across 14 persona buckets, we establish four empirical findings. First, rolling-window memory outperforms intent-extraction memory on all quality metrics while being 35% faster per query. Second, illustrating rapid evidence-driven iteration, a systematic failure analysis of a responder version enables targeted fixes that reduce failure and near-failure rates by 62% across the full dataset. Third, swapping the responder LLM backbone from Gemini~~2.5 to Llama~~3.3~70B costs 0.16--0.45 points despite identical architecture. Finally, we document systematic philosophical disagreement between frontier LLM judges: Gemini rewards process correctness while Claude demands concrete outcomes, despite using the same evaluation prompt.

Jetlir Duraj, Jayanth Yetukuri, Shuang Zhou +4

eBay Inc.

LLM Agent Memory E-Commerce Search LLM Agent Evaluation AI Agent Benchmarks Conversational Agents

Jun 10, 2026

Shopping Reasoning Bench: An Expert-Authored Benchmark for Multi-Turn Conversational Shopping Assistants

Conversational shopping assistants now serve hundreds of millions of customers, yet no existing benchmark jointly evaluates the open-ended multi-turn reasoning, domain expertise, and criterion-level quality that real shopping conversations demand. Shopping reasoning is unique among language model applications. Unlike factual question answering or verifiable code generation, it requires balancing subjective preferences, budget constraints, and cross-product trade-offs across multi-turn dialogue, capabilities absent from previous e-commerce and general-purpose benchmarks. We introduce the Shopping Reasoning Bench, an expert-authored benchmark of 525 missions (232 single-turn, 293 multi-turn) with 10863 importance-weighted binary rubrics authored by retail domain experts. These criteria are organized under a taxonomy of five reasoning categories and fifteen subcategories covering diverse demands such as preference refinement, trade-off analysis, and compatibility assessment. An evaluation of nine models across three families (GPT, Claude, Gemini) shows that pass rates reach only 57--77% overall. On multi-turn missions, all models score 13--29 points lower on optional above-and-beyond criteria than on required ones, and performance degrades 4--18 points as conversations progress. These gaps show that current models handle basic shopping assistance but fall short of expert-level advice, making Shopping Reasoning Bench a challenging testbed for future shopping assistant development.

Shuxian Fan, Seonwoo Min, Youna Hu +7

Amazon

Multi-Turn Dialogue Evaluation Large Language Model-Based Recommendation Conversational Agents LLM Reasoning

Jun 10, 2026

Designing AI-Supported Focus Groups: A Role x Modality Playbook

Collecting participants' lived experiences is central to design research. Focus groups are uniquely valuable because participants not only share individual accounts but also respond to one another, surfacing comparison, disagreement, and collective sensemaking. However, focus groups are resource-intensive and highly sensitive to facilitation: moderators must probe for specificity, balance participation, manage topic flow, and sustain psychological safety, and subtle facilitation choices can shape what becomes salient. Recent HCI work and commercial meeting tools show that generative AI can scaffold live conversation through prompting, turn regulation, thematic mapping, and real-time summarization. Yet UXR teams lack a clear map of what these capabilities mean in focus groups and what methodological risks they introduce. We synthesize AI supports for live conversation and translate them into a focus-group-specific playbook organized by AI role (tool, co-host, host) and modality (text, voice, embodied).We synthesize prior work on AI-supported live conversation and propose a focus-group-specific playbook of AI supports organized by role (tool, co-host, host) and modality (text, voice, embodied). We characterize interactional trade-offs and identify open questions for evaluating AI-supported focus groups as methodological configurations.

Zhiqing Wang, Steven Dow

University of California, San Diego, USA

Human-AI Interaction Conversational Agents Human-AI Collaboration

Jun 9, 2026

From Perception to Action: Can UI Interventions Foster Sustainable LLM Chatbot

LLM-powered chatbots are increasingly embedded in everyday workflows, raising sustainability concerns due to their energy use. Most mitigation strategies emphasize model or infrastructure efficiency, while the user-interface (UI) layer remains underexplored despite its potential to shape interaction behavior. We investigate whether sustainability-oriented UI interventions can increase users' energy awareness and encourage more energy-responsible chatbot use without reducing usability. We first conducted a baseline survey with 77 participants to assess awareness and receptiveness to intervention concepts. Guided by prior work on persuasive technology and choice architecture, we implemented a web-based chatbot prototype with a three-mode switch (Energy-efficient, Balanced, Performance), per-response energy feedback, pre-send energy estimates, a usage metrics dashboard, and energy analogies. We then evaluated the prototype in a five-day field study with 11 participants. In the baseline survey, 94.8% of respondents reported at least some awareness of AI energy use, yet 88.3% misestimated actual consumption. Although concern about environmental impact was high, only 39.0% indicated willingness to accept a performance trade-off for lower energy use. In the field study, Energy-efficient mode accounted for 55.8% of logged prompts, while 90.9% self-reported actively choosing Eco-mode when high accuracy was not required. Participants did not reduce prompt length, suggesting mode switching as the primary behavioral mechanism. Sustainability-oriented UI interventions can improve awareness and support more energy-responsible interaction patterns in LLM chatbots. These effects are best interpreted as behavioral and model-based estimates that complement backend efficiency work, and the provided prototype and replication package support further research on energy-aware conversational AI design.

Nitish Patkar, Pooja Rani, Jack Glässer +2

University of Applied Sciences and Arts Northwestern Switzerland (FHNW), Windisch, Switzerland · University of Mannheim, Mannheim, Germany

Human-AI Interaction Conversational Agents Responsible AI

Jun 8, 2026

One Model, Multiple Goals: Adaptive Multi-Objective Learning for E-commerce Dialogue Systems

Dialogue systems in e-commerce scenarios often need to satisfy multiple objectives: accurately reasoning over user profiles (e.g., eligibility, credit limit) to ensure correct decision-making and user state interpretation, while also generating natural and faithful responses. These goals are complementary but not identical. In this work, we propose MORE, an adaptive Multi-Objective REinforcement learning framework that jointly optimizes reasoning accuracy and linguistic naturalness. Our preliminary experiments show that directly mixing rewards with diverging optimization dynamics can cause oscillations and unstable learning. Thus, instead of optimizing a single mixed reward, we treat reasoning functions as constraints that guide policy optimization. At inference time, the system directly generates responses without explicit reasoning steps, while still benefiting from reasoning-enhanced scaffold and avoiding additional inference overhead. To better balance linguistic objectives during response generation, we introduce an adaptive multi-reward mechanism that aggregates signals such as fluency and naturalness and dynamically reweighs them via gradient feedback. We evaluate MORE on two real-world dialogue systems at ByteDance and the MultiWOZ 2.2 benchmark, where it consistently outperforms strong baselines. In 14-day online experiments on ByteDance production traffic, MORE improves overall and reached conversion by 16.53% and 30.09%, while increasing user satisfaction and reducing handoff rates. Notably, in a human-machine comparison, MORE recovers about 60% of the incremental conversion lift achieved by human agents.

Mingzhe Li, Jing Xiang, Enguo Zhou +5

ByteDance · MBZUAI · University of Notre Dame

Multi-Objective Reinforcement Learning RL for Language Models Constrained RL Multi-Objective Language Model Alignment Conversational Agents

Jun 6, 2026

LCAM: A Framework for Diagnosing Interactional Alignment Failures in Con-versational AI

Conversational AI is increasingly used for advice, interpretation, reassurance, and decision support in contexts where users may be vulnerable, uncertain, or dependent on the system's apparent competence. Existing alignment work often focuses on model objectives, preference optimization, or output correctness. Yet, many harms arise through interaction: how systems frame authority, express uncertainty, simulate empathy, support reasoning, and make boundaries legible. This paper introduces the Layered Cognitive Alignment Model (LCAM), a conceptual and normative framework for diagnosing interac-tional alignment failures in conversational AI. LCAM defines alignment as a calibrated fit among system behavior, user goals, task demands, and normative context. It distinguishes five layers of fit: perceptual, semantic, affective, cognitive, and ethical, and two diagnostic polarities of misalignment: underfit and overreach. We apply LCAM to a published LLM counseling example, showing how an apparently supportive response can reinforce harmful beliefs, simulate inappropriate care, and obscure role boundaries. By translating conversational failures into audit and governance questions concerning over-reliance, false intimacy, autonomy erosion, boundary confusion, and inappropriate trust, LCAM offers a theoretical and normative lens for evaluating conversational AI beyond accuracy, helpfulness, or trust.

Manuele Reani, Hongyu Tian

School of Management and Economics, The Chinese University of Hong Kong, Shenzhen, China

LLM Alignment LLM Safety Alignment Conversational Agents Language Model Auditing

Jun 5, 2026

Some hypotheses on how chatbots work in problem-solution-driven conversations: Large Language Models as confirmation of the Innovation Illusion

We discuss the nature of chatbots as conversation partners in problem-solving conversations. What can chatbots do and what can't they do? Our analysis draws on insights from Aggregation Dynamics, Cognitive Linguistics, Neuropsychology and Psychology. We establish that chatbots are multifaceted and composite systems. Our argument focuses on basic chatbots in the hope of thereby making statements about the core functionality of more advanced chatbots. Basic chatbots are assumed to consist of a Large Language Model (LLM) with a simple interface. The main results of our analysis are: a description of human imagination, understanding and thinking based on so-called metaphorical problem propagations; that the texts in text datasets used for training LLMs have specific characteristics and that these texts only partially imitate human thinking and understanding; that the LLM training process encodes artificial metaphorical problem propagations into an LLM from these text datasets. Our conclusions are that a basic chatbot cannot be a thinking partner capable of matching the cognitive flexibility of humans, and that further development of LLMs will not lead to this either. But chatbots exist, they are being used on a massive scale, by both individuals and organisations. It is therefore socially and politically important to understand them. Our article aims to contribute to the discussion on the functioning, benefits and drawbacks of chatbots. Cognitive Linguistics shows how the use of metaphor is an expression of our thinking. Aggregation Dynamics, is an attempt at a comprehensive systems theory. We believe that the concept of metaphorical problem propagation could provide an interesting addition for both. Chatbots a solution? For what?

S. F. M. van Vlijmen, H. D. Lethe jr

Cognitive Modeling Conversational Agents LLM Reasoning

Jun 3, 2026

A Motivational Architecture for Conversational AGI

Motivational architectures in cognitive AI have largely been designed for physical agents regulating bodily needs. Conversational agents operate in a different regime: their sensorimotor loop is linguistic, their environment is a user's evolving mental state, and their consequential actions are speech acts, tool invocations, and strategic silences. This paper proposes a conversational reinterpretation of the OpenPsi motivational lineage, coupled to MetaMo's higher-level motivational scaffold, for agents built on a modular execution substrate. Homeostasis is recast in dialogue-native terms: the agent regulates competence, uncertainty reduction, affiliation, affinity, legitimacy, nurturing, and aesthetic coherence rather than bodily deficits. We propose three contributions: a ten-stage motivational processing pipeline that architecturally separates cognitive modulation from situational appraisal; a dual decision strategy blending urgency-driven fast response with deliberative multi-goal optimization; and an architecturally useful distinction between pre-action feelings and post-action emotions as functionally different forms of affect. We specialize the framework to two example agents -- CompanionAgent and ResearchAgent -- and sketch its extension to social robotics and domain-generic human-level AGI.

Anna Mikeda, Ben Goertzel

Glass Umbrella · SingularityNet

Cognitive Architectures for AI Agents Intrinsic Motivation Conversational Agents Affective Computing

Jun 2, 2026

SaliMory: Orchestrating Cognitive Memory for Conversational Agents

Conversational agents that serve as lifelong companions must maintain persistent memory across all interactions. However, simply expanding context windows with raw retrieval degrades reasoning quality, while training memory agents via standard reinforcement learning creates a severe credit assignment bottleneck in a multi-stage pipeline. To solve this, we introduce SALIMORY, a framework that trains a single language model to manage a cognitively-structured memory-spanning user facts, preferences, and working memory. By introducing a hierarchical stage-wise process reward and reward-decomposed contrastive refinement, SALIMORY provides isolated supervision for distinct memory operations (selective filtering, consolidation, and cue-driven recall) end-to-end. SALIMORY cuts memory-attributed failures by one-third, outperforms the state-of-the-art by over 10% in end-to-end accuracy, and more than doubles the Good Personalization rate.

Kai Zhang, Xinyuan Zhang, Hongda Jiang +11

Meta Reality Labs

Persistent Memory for Language Models Memorization in Generative Models LLM Agent Training Long-Term Conversational Memory Conversational Agents Agent Memory Management

May 31, 2026

GuidaPA: Privacy-Preserving Chatbot for Public Administration via Federated Learning

We present GuidaPA, a privacy-preserving chatbot for the Italian Public Administration (PA) trained via Federated Learning (FL) on documentation from two national PA platforms, SIGESON and SIDFORS. Our corpus includes approximately 8 pages of SIGESON manuals and 31 pages of SIDFORS manuals/FAQs; while this study uses public documentation as a safe proxy, the intended deployment extends to restricted internal sources (e.g., tickets, officer manuals, database extracts) that can not be centrally pooled due to regulatory and organizational constraints. GuidaPA integrates role-based access control, secure client-side preprocessing, explicit monitoring of non-IID effects, and parameter-efficient federated fine-tuning of large language models. Using QLoRA (4-bit) over 15 federated rounds with an 80/20 train-test split per client, we evaluate answer quality with ROUGE, BLEU-4, and METEOR. The best federated model achieves ROUGE-1/2/L of 61.10/55.77/59.44, BLEU-4 of 45.02, and METEOR of 63.94-close to private centralized fine-tuning while keeping data on-site. Compared to the general-purpose baseline, domain fine-tuning improves ROUGE-1 from 41.45 to 62.18 and BLEU-4 from 26.97 to 50.90. Overall, the results indicate that FL can deliver high-quality conversational AI for public services without centralized data sharing

Daniel M. Jimenez-Gutierrez, Albenzio Cirillo, Raffaele Nicolussi +2

Sapienza University of Rome, Via Ariosto 25, 00185 Rome, Italy · Fondazione Ugo Bordoni, Viale del Policlinico 147, 00161 Rome, Italy

Privacy-Preserving Language Models Conversational Agents Federated Fine-Tuning Federated Learning

May 31, 2026

CA-BED: Conversation-Aware Bayesian Experimental Design

Large Language Models (LLMs) excel at static reasoning tasks, yet their performance often degrades in interactive scenarios where information must be actively acquired through questioning. A key challenge lies in selecting questions that reduce uncertainty while incorporating responses that may be ambiguous or only partially informative. To address this, we propose Conversation-Aware Bayesian Experimental Design (CA-BED), an inference-time probabilistic dialog planning framework that integrates Bayesian Experimental Design with LLM-based likelihood estimation to optimize question selection over multiple conversational turns. CA-BED maintains a belief distribution over hypotheses, anticipates possible answers, and propagates expected information gain through a simulated conversation tree. Across two structured entity-deduction benchmarks, CA-BED yields an average 21.8% improvement in success rates over direct prompting, with comparable gains relative to alternative information-seeking methods. It achieves these gains with an average increase of only 1.8 conversational turns compared to direct prompting.

Daniel Arnould, Rashad Aziz, Zixuan Kang +5

Active Information Gathering Bayesian Experimental Design Conversational Agents

May 29, 2026

TokTalk: Expressive Real-time Facial Animation from Audio-LLM Tokens

Recent advances in Audio-LLMs like GPT-4o have ushered in an era of conversational interaction with language models. Conversational avatars however, still seem robotic in facial expression and conversational flow, in part due to sequential stages of speech recognition, text generation, turn-based text response, speech synthesis, and audio driven facial animation. Based on our insight that audio-tokens produced by current Audio-LLMs carry sufficient information to reconstruct a plausible facial performance, we present TokTalk, a system that directly outputs expressive facial animation in real-time from streaming audio-tokens. We construct a novel audio-token to 3D facial motion dataset, on which TokTalk is trained using a Chunk-based Conditional Flow Matching model. A lightweight adaptation strategy allows our trained model to seamlessly connect to any token-based Audio-LLM at minimal computational overhead. Our chunk-based processing further enables parametric trade-off between latency and facial quality, shown through ablation studies. We further show that the real-time performance of TokTalk is comparable in latency to prior art solutions, and significantly favorable (via a perceptual study) in terms of quality, expressivity and control of the 3D facial performance. We showcase TokTalk's flexibility using a chatbot Avatar, a voice-driven user Avatar, and an animation Director's interface, as diverse audio-visual face applications.

Qingcheng Zhao, Yifang Pan, Karan Singh

University of Toronto · Toronto, Canada

Talking Head Generation Human Avatar Animation Audio-Driven Facial Animation Conversational Agents

May 29, 2026

Neither Replacement nor Panacea: Comparing LLM-Based Conversational and Graphical Decision Support in Industrial Tasks

Managers in manufacturing settings rely on digital interfaces to interpret operational data for decision-making, but growing data volume and complexity can make relevant insights difficult to identify efficiently. While dashboards remain dominant in industrial contexts, Large Language Model (LLM)-based conversational agents (CAs), accessed through conversational user interfaces (CUIs), may provide more direct access to such data. However, their effectiveness may depend on the information-processing demands of the task. This study compares an LLM-based CA delivered through a CUI with a dashboard in a manufacturing decision-support scenario. In a mixed factorial experiment with a 2x3 design, 134 industrial decision-makers were assigned to one interface condition and completed three tasks of increasing complexity. We examined perceived Mental Workload (MWL), decision accuracy, completion time, and intended reliance, and tested self-reported data literacy as a moderator. Results showed that the CUI reduced perceived MWL overall and supported faster completion in less demanding tasks, but both advantages diminished as task complexity increased. Neither interface produced a consistent overall advantage in decision accuracy, and the CUI was not preferred as a sole basis for subsequent decisions. Furthermore, data literacy did not reliably moderate interface effects. These findings indicate that conversational interaction offers conditional rather than universal benefits for industrial decision support. LLM-based CAs may reduce information-access effort, whereas complex decisions continue to benefit from persistent, inspectable visual representations.

Roberto Figliè, Simone Caputo, Alan Serrano +3

Department of Computer Science, University of Pisa, Pisa, Italy · Department of Computer Science, Brunel University of London, Uxbridge, United Kingdom

AI-Assisted Decision Making Human-AI Interaction Conversational Agents Human-AI Decision Making

May 29, 2026

Personalized to Persuade: The Effects of Contextualization and Warmth on Trust and Reliance in Conversational AI

Artificial Intelligence (AI) agents personalize their responses by tailoring explanations to users' backgrounds, interests, and prior interactions, referred to as contextualization. Personalization has been identified as a persuasive strategy in politics or in marketing. However, the persuasive effect of contextualization in everyday tasks, where users often lack prior knowledge, remains unclear. We conducted a

2\times2

between-subjects experiment (

N = 380

) examining how contextualization, combined with conversational warmth, shapes reliance and persuasiveness of an AI assistant arguing against expert recommendations. Our findings reveal that contextualization reduces the persuasive power of AI, but its combination with warmth restores persuasiveness through a crossover interaction. Reliance on AI is present across conditions and is invariant to the conversational design. Trust strongly predicts both persuasion and reliance, yet neither contextualization nor warmth operates through trust. AI literacy decouples trust from behavior: more literate users report lower trust in the assistant, yet are more persuaded and more reliant on its advice. These results suggest that users are prone to deferring to AI agents over human expert judgment; however, interface-level conversational design choices have a limited role in shaping the behavior.

Mert Yazan, Suzan Verberne, Frederik Bungaran Ishak Situmeang

Amsterdam University of Applied Sciences Amsterdam, Netherlands · University of Leiden Leiden, Netherlands

Trust in AI Conversational Agents Human-AI Decision Making

May 29, 2026

Comparing LLM-Based Conversational and Graphical Interfaces for Industrial Decision Tasks: An Exploratory Mixed-Methods Study

The use of Generative AI Conversational User Interfaces (CUI) as a new way to access and analyze data is growing in all sectors, and the industrial one is no exception. There, large amounts of data produced by IoT devices are flowing through user interfaces and may require them a new adaptation to the new analyses needs of decision-makers. LLM-based CUIs are promising a new way to directly interact with those data through the directness of natural language and without the learning costs that every GUI design has. Moreover, the capabilities of LLMs and their agency open up the possibility to automate some tasks and help with the reasoning during decision-making activities. But are this promises well founded? We try to scope this general question with a mixed-approach study comparing a state-of-the-art dashboard with a conversational agent. A total of 20 participants used both interfaces to complete four simulated industrial decision tasks of varying complexity. We combined measures of mental workload, completion time, and decision accuracy with a post-study questionnaire and semi-structured interviews analyzed through thematic analysis. The findings suggest that the conversational agent can reduce interactional effort by supporting more direct access to information, while the dashboard remains valuable for overview and verification. However, these benefits may vary across tasks and require validation through larger-scale studies.

Roberto Figliè, Simone Caputo, Alan Serrano +2

Department of Computer Science, University of Pisa, Pisa, Italy · San Matteo Hospital, Pavia, Italy · Department of Computer Science, Brunel University of London, London, United Kingdom

AI-Assisted Decision Making Human-AI Interaction Conversational Agents Human-AI Decision Making

May 28, 2026

DynSess: Dynamic Session-Level Evaluation and Optimization Framework for Role-Playing Agents

Role-playing with large language models is fundamentally a session-level task, requiring agents to sustain character identity and interaction quality across extended multi-turn conversations. Yet existing evaluation and optimization methods remain largely turn-level, failing to capture long-horizon quality. We propose DynSess, a unified session-level framework for role-playing agents. DynSess-Eval scores complete dialogue sessions via rubrics targeting long-horizon behaviors. Leveraging its session-level rewards, we construct high-quality training trajectories through multi-turn lookahead search and train DynSess-Character with two complementary variants: DSPO (off-policy) and GSRPO (on-policy). Experiments show that DynSess-Eval aligns with human judgments substantially better than prior evaluators, and blind human evaluation further shows that DynSess-Character matches the strongest character model despite using substantially fewer parameters, while maintaining strong role consistency and interactive ability. Our dataset and code will be released to facilitate future research.

Rongsheng Zhang, Jiji Tang, Junnan Ren +6

1Zhejiang University · 2Fuxi AI Lab, NetEase Inc. · 3Xiamen University

Large Language Model-Based Role-Play Simulation Long-Horizon Agent Evaluation Multi-Turn Dialogue Evaluation LLM Agent Training Conversational Agents RL for LLM Agents

May 26, 2026

From Static Context to Calibrated Interactive RL: Mitigating Distribution Shift in Multi-turn Dialogue with Aligned Simulator

A long-standing goal of the research community is to develop highly interactive LLM-based dialogue agents. Recent research focuses on optimizing policies based on fixed offline logs (Static Context RL) or using a prompt-based simulator (Interactive RL). In this work, we theoretically show that both paradigms are fundamentally limited by context distribution shift--a mismatch between dialogue histories observed during training and those encountered in real conversations. This shift compounds quadratically over turns and severely degrades dialogue quality. Specifically, we attribute this shift to two distinct sources: (i) policy-induced shift, arising from training on static histories rather than self-generated trajectories; and (ii) simulator-induced shift, stemming from discrepancies between simulated and real human behaviors. To address these challenges, we propose Calibrated Interactive RL, a unified framework that couples interactive RL with simulator alignment. By aligning the simulator with human interaction patterns, our approach reduces the sim-to-real gap and mitigates compounding distribution shifts. Experiments across multiple dialogue tasks confirm our theoretical analysis: (i) Interactive RL significantly outperforms the Static Context baseline by mitigating policy distribution shift; and (ii) calibrating simulators with our alignment method further bridges the sim-to-real gap, yielding state-of-the-art downstream performance.

Xiaohua Wang, Jiakang Yuan, Zisu Huang +5

Fudan University

RL for Language Models Reinforcement Learning Human Behavior Simulation Conversational Agents User Simulation

May 25, 2026

From Facts to Insights: A Persona-Driven Dual Memory Framework and Dataset for Role-Playing Agents

While role-playing agents excel in short-term interactions, long-term conversations overwhelm context windows, motivating external memory frameworks. Current systems typically rely on persona-agnostic summarization, which records facts without persona-specific interpretation, yielding generic responses that compromise persona fidelity. To bridge this gap, we introduce RoleMemo, a dataset featuring four reasoning tasks where the factual fragments must be interpreted through the persona to reach the correct answer. Evaluation on RoleMemo exposes critical limitations of persona-agnostic frameworks. We thus propose DualMem, which decouples memory into two streams: factual cognition and persona-conditioned insight. Trained through Supervised Fine-Tuning (SFT) and Reinforcement Learning (RL), our framework with a 4B-parameter model outperforms zero-shot persona-agnostic frameworks powered by DeepSeek-V3.2 for sustained persona fidelity. Our resources are available at https://github.com/role2026/rolememo.

Rongsheng Zhang, Ruofan Hu, Weijie Chen +7

Zhejiang University · Fuxi AI Lab, Netease Inc.

Large Language Model-Based Role-Play Simulation Personality Modeling in Language Models Long-Term Conversational Memory Conversational Agents Memory-Augmented Agents

May 24, 2026

Towards Multi-Turn Dialog Systems for Industrial Asset Operations and Maintenance

Industrial asset operations and maintenance question answering is inherently multi-turn, iterative, and highly dependent on external tool invocation. However, the conventional plan-execute single-agent architecture exhibits clear limitations in maintaining cross-turn context, and reusing intermediate results. In this paper, we present a multi-turn dialog system designed for industrial scenarios based on a supervisor-specialist multi-agent architecture. To alleviate tool invocation bottlenecks, the system incorporates structured artifact reuse, dynamic replanning, and parallel tool execution. Evaluation results show that our system achieves better response quality compared with the baseline, with planning effectiveness increasing by 54.5% and task completion improving by 37.8%. System profiling further shows that cross-turn artifact reuse effectively reduces redundant tool invocation, decreasing the tool-time share from 47.3% to 26.3% and making turns 2-5 approximately 4.2x faster than the first turn.

Chengrui Li, Rujing Li, Yitong Bai +1

Columbia University

Multi-Agent Orchestration Tool-Using Agents Conversational Agents Multi-Agent Planning Memory-Augmented Agents

May 24, 2026

ProActor: Timing-Aware Reinforcement Learning for Proactive Task Scheduling Agents

Proactive task-oriented agents must autonomously anticipate user needs, identify actionable opportunities, and trigger software actions at appropriate moments - fundamentally shifting from reactive systems that await explicit instructions. However, existing approaches lack generalizable end-to-end solutions for measuring and optimizing such anticipatory behaviors. This paper introduces ProActor, a unified framework for conversational task scheduling that integrates: (1) a domain-agnostic automated annotation methodology that enables scalable proactiveness reinforcement learning (RL) by generating full opportunity time windows instead of rigid point labels, (2) systematic proactiveness metrics capturing both timing quality and reference action alignment, and (3) RL optimization using GRPO with various reward designs. Our insight is that RULER-based rewards with proactiveness rubrics are crucial for improving timing quality, and that proactiveness optimization enabled by stage-aware composite rewards is key to balancing timing quality and reference action alignment. Timing-aware RL requires extensive exploration, demanding efficient infrastructure. We develop ART-F, an adaptive framework combining request-adaptive inference clusters with DDP-based training on single-node multi-GPU systems, enabling LoRA training of 4-bit Qwen2.5-14B-ProActor-Q4 with 4-8x speedups. Experiments on two newly auto-annotated datasets demonstrate significant improvements in proactive timing while maintaining action consistency comparable to state-of-the-art (SOTA) baselines. Ablations validate the effectiveness of distinct composite reward variations.

Lei Ding, Bin He, Chenguang Wang +1

University of California, Santa Cruz · 2Zillow Group

Proactive Assistance Conversational Agents RL for LLM Agents

May 23, 2026

Know You Before You Speak: User-State Modeling for LLM Personalization in Multi-Turn Conversation

Personalized dialogue requires more than recalling explicit user histories: systems also need to infer hidden user states that evolve through interaction and shape appropriate response strategies. Existing memory- and profile-based methods primarily reuse observable user information, offering limited support for modeling user-state dynamics or selecting actions based on how they shape future user states. We propose PUMA (Prospective User-state Modeling for Action selection), a framework grounded in the Free Energy Principle (FEP) that formulates personalization as decision-making under partial observability, centered on an explicit user state model that captures latent user states and their action-conditioned dynamics. At each turn, PUMA maintains a belief over the user's hidden state, refines the user state model for observation generation and action-conditioned state transition, and selects dialogue actions by minimizing expected free energy, balancing epistemic and pragmatic objectives under a unified criterion. This formulation shifts personalization from passive memory retrieval to model-based decision-making over user evolution. We instantiate PUMA on healthcare-oriented counseling and motivational interviewing benchmarks with latent state annotations for rigorous evaluation. Experiments show that PUMA improves long-horizon dialogue outcomes while maintaining strong response quality, and a cross-dataset study demonstrates more reliable user-state estimation and next-state prediction.

Jiani Luo, Xiaoyan Zhao, Yang Zhang +4

School of Computing, National University of Singapore, Singapore · School of Artificial Intelligence, Beihang University, Beijing, China · Institute of Computing Technology, Chinese Academy of Sciences, Beijing, China +1

LLM Personalization User Modeling Partially Observable Markov Decision Processes Conversational Agents

May 23, 2026

Structure-Aware RAG: Structured Retrieval Augmented Generation from Noisy Data for Conversational Agents

Large Language Models (LLMs) have been widely adopted in conversational applications. However, their reliance on parametric knowledge limits reliability in real-world scenarios that require dynamic or domain-specific information. Retrieval-Augmented Generation (RAG) addresses this limitation by incorporating external knowledge during generation, but existing text-based and graph-based RAG methods often struggle with noisy or irrelevant contexts. In this work, we propose Structure-aware Retrieval Augmented Generation (SA-RAG), which uses tables as an intermediate structured representation to provide a compact and controllable interface that reduces noise while preserving essential information. We introduce a quality-aware table metadata generation framework that models metadata normalization and effectiveness, improving metadata quality and downstream performance. Furthermore, we explore both training-free and training-based table generation methods. Generation validation and direct preference optimization further improve table quality while maintaining semantic and structural consistency. Experiments on two noisy real-world datasets show that SA-RAG significantly outperforms existing RAG baselines. Our code is publicly available at a public repository.

Kaiqiao Han, LuAn Tang, Renliang Sun +6

UCLA · NEC Labs

Retrieval-Augmented Generation Conversational Agents

May 22, 2026

Socially fluent AI decouples conversational signals from source identity in online interaction

Socially fluent agentic AI can now participate in online interaction in ways that resemble ordinary human conversation, potentially weakening people's ability to infer who is human from conversational signals alone. We tested this possibility in synchronous text-based group interaction by embedding undisclosed AI agents as ordinary teammates across analytical, creative, and ethical tasks. Across 786 participants who made 1,572 post-interaction identity judgments, people did not distinguish AI from human teammates above chance. This failure did not arise because the interaction lacked identity-relevant information. Conversational behaviour contained robust cues that differentiated AI from humans and supported highly accurate computational classification. Instead, participants relied on familiar suspicion heuristics, including response speed, fluency, and perceived scriptedness, that were only weakly related to actual identity. Representational analyses further showed that judgments were organised around subjective impressions rather than the behavioural structure encoding ground truth. This dissociation creates new vulnerabilities to coordinated AI agents that can influence and manipulate online discourse at scale.

Lixiang Yan, Yueqiao Jin, Xibin Han +1

School of Education, Tsinghua University, Beijing & 100084, China · Faculty of Information Technology, Monash University, Melbourne & 3800, Australia · Faculty of Education, The University of Hong Kong, Hong Kong SAR, China

Human-AI Interaction Conversational Agents Agentic AI

May 21, 2026

A Proactive Multi-Agent Dialogue Framework for Assessing Social Language Disorder Traits in Autism

Characteristic linguistic behaviors associated with Social Language Disorder (SLD) in autism spectrum disorder, including echoic repetition, pronoun displacement, and stereotyped media quoting, are largely absent from spontaneous conversation and only emerge under specific conversational conditions. In structured clinical assessments, this latency means that questioning strategy selection is a critical yet underappreciated determinant of how much diagnostic information a conversation yields. Whether large language models (LLMs) can be guided to proactively select questioning strategies that systematically surface these latent traits remains largely unexplored. Here we present TPA (Think, Plan, Ask), a proactive multi-agent dialogue framework applied to the language assessment component of the Autism Diagnostic Observation Schedule Module 4 (ADOS-2), in which a doctor agent explicitly reasons about which traits remain unobserved before selecting a clinically grounded strategy and generating a targeted question. A patient agent grounded in real ADOS-2 clinical data enables reproducible evaluation without real patient participation, validated across three independent experiments confirming adequate fidelity to real patient language. Evaluated on 484 episodes from 35 patients, TPA outperforms six competitive dialogue planning baselines across all primary metrics, achieving 82.1% SLD trait coverage, 16.6% higher than automated replay of real clinical dialogues conducted by trained clinicians (65.5%), with substantially greater per-turn diagnostic efficiency (AUCC: 0.628 vs. 0.458, absolute gain +0.170). These results demonstrate that proactive questioning strategy selection substantially improves the efficiency of automated SLD trait assessment, with direct implications for scalable AI-assisted clinical screening.

Chuanbo Hu, Minglei Yin, Bin Liu +4

Department of Computer Science, University at Albany, Albany, 12222, NY, USA. · Department of Management Information System, West Virginia University, Morgantown, 26506, WV, USA. · Humanities and Social Sciences, California Institute of Technology, Pasadena, 91125, CA,2026 USA. +1

Multi-Agent LLM Systems Autism Spectrum Disorder Spoken Dialogue Systems Conversational Agents

May 21, 2026

Think Thrice Before You Speak: Dual knowledge-enhanced Theory-of-Mind Reasoning for Persuasive Agents

Persuasive dialogue requires reasoning about others' latent mental states, a capability known as Theory of Mind (ToM). However, due to reliance on simple prompting strategies and insufficient ToM knowledge, existing LLMs often fail to capture the intrinsic dependencies among mental states, leading to fragmented representations and unstable reasoning. To address these challenges, we introduce the ToM-based Persuasive Dialogue (ToM-PD) task, grounded in the Belief-Desire-Intention (BDI) framework, which explicitly models the sequential dependencies among mental states in multi-turn dialogues. To facilitate research on this task, we construct a large-scale annotated dataset, ToM-based Broad Persuasive Dialogues (ToM-BPD), capturing fine-grained mental states and corresponding persuasive strategies. We further propose Think Thrice Before You Speak (TTBYS), a knowledge-enhanced stepwise reasoning framework that leverages both explicit and implicit prior experiences to improve LLMs' inference of desires, beliefs, and persuasive strategies. Experimental results demonstrate that Qwen3-8B equipped with TTBYS outperforms GPT-5 by 1.20%, 22.80%, and 16.97% in predicting desires, beliefs, and persuasive strategies, respectively. Case studies further show that our approach enhances interpretability and consistency in reasoning.

Minghui Ma, Bin Guo, Runze Yang +7

Northwestern Polytechnical University, Xi’an, China · Peking University, Beijing, China · Harbin Engineering University, Harbin, China

Theory of Mind Conversational Agents LLM Reasoning