Human-in-the-Loop Evaluation
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LLM-as-judge is the default instrument for evaluating conversational agents, yet its reliability is almost always reported as agreement with human ratings, not recall of real defects. We study a deployed multi-turn food-and-beverage ordering agent and measure how many genuine quality problems its built-in LLM judge catches, using exhaustive human transcript review as ground truth. Across three batches the judge surfaces well under a quarter of human-confirmed systematic problems -- 2 of 9 patterns (22%) in one batch, and its operational gate flagged zero of 100 rounds in a batch where humans confirmed 23 distinct defects and 7 new cross-cutting patterns. Our blind-spot taxonomy shows the failure is structured, not random: the judge catches turn-local issues (a fabricated statistic, a wrong language) but misses cross-turn state issues (confirm-gate lockout, cart hallucination, escalation lockout, stale referents). The mechanism: the scoring rubric exposes only three coarse axes (intent, brand-voice, personalization) and has no category for the behavioural dimensions -- state-tracking, guardrails, recovery -- where most defects cluster. The failure is routing, not perception: 113 of 114 rounds whose raw judge note describes a confirm-gate or cart-state defect are scored "brand voice", and none reach an operational failure -- the gate is wired to hangs and hard assertions, not the rubric -- so the 0% is a routing-and-wiring failure, not blindness. The consequence for prevalence estimation is sharp: when the apparent defect rate is zero the Rogan-Gladen correction degenerates -- no signal can recover the true rate -- while where the gate reports a nonzero rate the same estimator implies a 3-6x undercount under our measured sensitivity. For production multi-turn agents, automated judging is a regression floor, not a substitute for human review.
Contemporary AI lacks the imagination to diverge or negate in science
Bold projections that artificial intelligence will accelerate scientific discovery have raced ahead of evidence from working scientists, and the field still lacks large-scale, scientist-in-the-loop tests of these claims. Here we mount the largest such evaluation to date and map what AI cannot yet do for science. We invited authors of 121,640 recent preprints across biology, medicine, chemistry, and the social sciences to judge ideas that large language models (LLMs) generated from the context and puzzles of their own papers. 6,749 scientists returned 25,139 sets of ratings on novelty, empirical feasibility, probability of being true, and favorability of adoption. Three patterns emerge. First, non-reasoning LLMs collapse into a narrow "hivemind" of similar ideas; reasoning models roam a wider hypothesis space, yet no model class spontaneously proposes null hypotheses -- a move humans make more freely. Second, scientists reward ideas that resemble their own and prize probability over novelty, though social scientists tolerate risk more readily than life scientists. Senior social scientists are the harshest critics, and their skepticism is well-earned: LLMs falter most in pluralistic fields like the social sciences that demand context-aware interpretation and evolving theories. Third, automated evaluators on which the community currently relies -- LLM-as-a-judge, artificial metrics, and even state-of-the-art (SOTA) models -- agree only weakly with expert judgment, and retrieval augmentation and scientist persona prompting yield only marginal gains. A Qwen3-14B reward model we post-trained on human ratings captures field taste nuances, beats SOTA models by up to 27%, and closes the gap to the inter-rater consistency of independent peer reviewers. For all the hype, today's scientific AI still represents a collaborator whose imagination, outputs and judgment benefit from human grounding.
Illusions of the Gold Standard: A Large-scale Analysis of Human Evaluation Protocols for Long-form Text Generation
Human evaluation plays a critical role in assessing the quality of generated text. However, the reliability and reproducibility of these evaluations depend on transparent and well-documented protocols -- details that are frequently missing in current practice. In this work, we conduct a large-scale analysis of human evaluation protocols for evaluating long-form generation tasks in *CL conference publications from 2023--2025, including a full manual review of 284 papers and LLM-assisted analysis for another 1.8k+ papers. We define a set of 20 reportable criteria related to reproducibility of human evaluation studies, and apply these criteria to systematically examine reporting norms and practices within the community. We find widespread under-reporting of important aspects of human evaluation study design, leading to ambiguity about what was measured and how, who contributed judgments, and how judgments should be interpreted. Based on these findings, we outline actionable recommendations to support more transparent and reproducible reporting in future research. Our analysis code and annotated dataset can be found at: https://github.com/larchlab/Illusions-of-the-Gold-Standard
Towards Healthy Evolution: Exploring the Role and Mechanisms of Human-Agent Interaction in Self-Evolving Systems
Self-evolving agents improve through continual self-play and self-generated learning signals, but autonomous evolution can also cause capability degradation and safety drift. Although human feedback has proven effective for static and post-trained agents, its role in self-evolving systems remains underexplored. We introduce Agent Norm Correction through Human-like Oversight and Review (ANCHOR), an LLM-based framework that simulates human supervision and delivers feedback at various phases of self-evolution. With ANCHOR, we evaluate two representative open-source self-evolving agent systems across coding, mathematical reasoning, and safety. Our results show that even limited supervision substantially mitigates safety degradation while preserving stable performance on core evolutionary objectives. Further analysis shows that supervision over the output verification phase is the most effective for intervention, whereas increasing supervision frequency yields diminishing returns. These findings provide empirical evidence and practical guidance for designing more stable, controllable, and human-aligned self-evolving agent systems.
The Saturation Trap and the Subjectivity of Intervention Timing: Why Affect-Based Triggers and LLM Judges Fail to Time Interventions on Autonomous Agents
As autonomous AI agents move from conversational systems to long-horizon software execution, runtime safety layers that decide when to interrupt an agent have become essential. We study this timing problem using a continuous 18-dimensional affective-dynamics engine (HEART) as a diagnostic probe, evaluating four intervention trigger families - absolute state thresholds, composite state-action patterns, regex reasoning-feature extraction, and zero-shot LLM-as-judge - against human-annotated intervention points on SWE-bench-Verified debugging traces. We report three findings. First, a State Saturation Trap: agents show no recovery signal under sustained difficulty, so modeled frustration quickly crosses the threshold and stays at its maximum, converting threshold-on-state triggers from moment detectors into near-constant indicators that fire on 39-83% of actions across five trajectories. Second, a capability-and-context floor for LLM judges: a small model (gpt-5.4-mini) never fires, while frontier and cross-vendor models escape the zero-firing floor only with full-trajectory context, and even then reach only F1 0.17-0.40 at up to 90x the cost. Third, and most importantly, the supervised target is not reproducible among humans: three trained annotators using one rubric on a 56-action trajectory agree on where to intervene only slightly above chance (location Krippendorff's alpha = +0.047; best pairwise Cohen's kappa = +0.349) and not at all on intervention type (pause degenerate; clarify below chance; reflect only alpha = +0.226). We conclude that intervention timing is a low-reliability construct, making single-annotator F1 an unsuitable optimization target. Our contribution is the joint mapping of this problem across human inter-rater reliability, four detector architectures, a cross-model LLM-judge sweep, and a reproduced saturation effect, rather than any single detector's accuracy.
Hierarchical Online Prompt Mutation with Dual-Loop Feedback for Guardrailed Evidence Document Generation: A Production-Evaluation Case Study
High-stakes production document-generation systems require language models to be adaptive, evidence-grounded, and auditable. We present HOPM, a hierarchical online prompt mutation framework evaluated on a real marketplace dispute-evidence workflow. HOPM treats prompts as online policies: a family/version router selects a prompt, deterministic guardrails attribute failures to mutable prompt-token categories, and dual feedback from human review and an automated judge updates both routing and mutation priorities. The primary evidence is an observed matched production-evaluation ablation: seven variants are evaluated on the same 600 cases each, enabling component comparisons against static prompting, manual iteration, bandit-only routing, mutation-only adaptation, human-only feedback, auto-judge-only feedback, and full dual-loop HOPM. Full HOPM improves count win rate over a static control from 34.7% to 45.7% (+11.0 pp; paired McNemar p = 1.31e-11) and amount-weighted win rate from 22.3% to 41.4% (+19.1 pp; 95% paired bootstrap CI [10.3, 28.9] pp). It also increases mean Likert quality from 3.18 to 4.40 and reduces issue-flag rate from 15.3% to 5.2%. Supporting review artifacts cover 770 generated-text reviews, 318 labeled reviewer exports, a 10-case/61-rating calibration slice, and a 70-case/350-rating OCR benchmark; these artifacts calibrate rubric, guardrail, title-risk, and OCR-risk interpretation rather than substituting for the production ablation. The paper includes control setup, sample sizes, confidence intervals, paired tests, prompt-token categories, pseudocode, schema, rubric, guardrail taxonomy, and a constructed example so the evaluation structure can be reproduced without exposing proprietary evidence.
CV-Arena: An Open Benchmark for Instructional Computer Vision Problem Solving with Human-AI Collaborative Preferences
Instruction-guided image editing is becoming a general interface for visual work, yet existing benchmarks still focus largely on narrow appearance edits and do not fully capture the diversity of real-image tasks in professional workflows. Here, we define instructional computer vision problem solving as a broader formulation of image editing: given a real input image and a natural-language instruction, a system must produce an edited output that realizes the requested transformation while satisfying explicit preservation, geometric, physical, and usability constraints. We introduce CV-Arena, an open benchmark designed to evaluate this capability at professional scales. CV-Arena contains 12K high-resolution real-image instruction pairs spanning 16 instruction-based visual task types, constructed using CogRetriever, a dual-track retrieval-and-curation pipeline that combines targeted web search, agentic query refinement, verification, and traceability. To evaluate models at scale while preserving human fidelity, we propose Active Elo, a human-AI collaborative preference protocol that leverages CV-Judge, a logic-gated, multi-dimensional VLM evaluator, to reject clear failures and resolve high-confidence comparisons; and to route close, high-quality comparisons to expert raters. Mixed human and AI supervision is then aggregated through reliability-weighted Elo updates. Our comprehensive evaluation of 21 systems, including proprietary, open-source, and agentic models, on CV-Arena reveals persistent gaps in instruction adherence, physical reasoning, structural control, and fine-grained detail preservation. We further develop CV-Agent, a lightweight agentic model that combines planning, editing, and verification, and demonstrate that closed-loop reasoning is a promising direction for professional-grade instruction-following visual editing.
Bridging Chemists and AI: An Expert-Augmented Framework for Interpretable Route Evaluation
Selecting efficient multi-step synthetic routes is a central challenge in organic synthesis, particularly in medicinal and process chemistry, where route choice directly impacts feasibility, cost, and development efficiency. Data-driven assessment systems often oversimplify the multi-objective nature of synthesis design and rely on proxy datasets, such as patent routes, rather than universally grounded criteria. To address this, we introduce an expert-augmented, data-driven scoring framework that integrates machine learning with chemists' domain knowledge for both numerical and explainable route assessment. A DeepSets-based model is trained using tree edit distance between reference and machine-generated routes, and then fine-tuned with expert evaluations to produce both quantitative scores and interpretable qualitative categories: Good, Plausible, and Bad. The resulting system achieves a Spearman correlation coefficient of 0.78 and a Pearson correlation of 0.77 for category assessment prediction, and 60.2% top-1 ranking accuracy for score prediction, substantially outperforming the previous baseline of 17.5%.
Human-in-the-Loop Swarms: A Bionic Swarm Approach to Real-World Soil Mapping
Swarm and field robotics face significant barriers to real-world validation due to the high cost and development time to deploy hardware. This paper introduces the
Bionic Swarm,'' a novel system that lowers these barriers by abstracting away many of the tasks that are difficult to implement on robots but which do not contribute to the overall algorithm evaluation, giving these tasks to human users. These human users take directions from a smartphone web-app that takes measurements from Bluetooth-connected sensors and relays them to a centralized server. This server runs the swarm algorithm and directs actions to the human users. We evaluate this system through the experimental validation of a geotechnically-focused search algorithm named Score-Biased-Search, which functions by assigning a score'' to each location on a reconstructed map, then biases search patterns through areas of higher expected scores, and which exhibits superlinear map reconstruction relative to the number of search agents. After presenting simulation results for the algorithm, we then apply the algorithm on the Bionic Swarm platform to validate its function in a real-world, outdoor setting. This work demonstrates that this human-in-the-loop approach significantly lowers the barrier to entry for field and swarm robotics research.GrowLoop: Self-Evolving Conversation Evaluation Seeded by Human
With the rapid advancement of large language models, evaluating human-likeness in open-ended conversation has become increasingly important. However, human-likeness is a form of tacit knowledge that humans perceive intuitively, yet the underlying criteria resist explicit formulation. Human judgments vary widely, with strong agreement on some cases and legitimate disagreement on others. Meanwhile, the criteria behind human judgments remain implicit, leaving no clear basis for constructing cases. Further, what counts as human-likeness is not static, but evolving with model capability and human expectations. Despite progress in evaluation methods such as expert-authored benchmarks, Reward Models, and self-evolving benchmarks, none addresses all three challenges simultaneously. Therefore, we propose GrowLoop, a self-evolving conversation evaluation system that continuously adapts as models advance and scenarios shift. Starting from minimal human seed annotations, LLM agents iteratively extract and refine evaluation rubrics through Heuristic Learning. Human-AI agreement is required where annotators converge, while only plausibility is expected where they diverge. Moreover, the Rubric-Case co-evolution mechanism enables continuous evolution. When the evaluation target shifts, new human seeds expand the system's coverage accordingly. When applied to human-likeness evaluation in open-ended conversation, the AI judge guided by these rubrics not only substantially outperforms existing methods in alignment with human judgments, but also uncovers issues that annotators overlook. The resulting benchmark effectively discriminates models across capability tiers and reveals where they fall short, while generalizing to new scenarios and adapting as models advance. Our work shifts the benchmarking paradigm from manual updates or difficulty scaling to comprehensive, continuous self-evolution.
Grounding Text Embeddings in Stakeholder Associations
Text embeddings are widely used to analyse large corpora of complex texts. However, it is unclear whether the embeddings capture the same semantic distances as the human experts using them. Ensuring alignment between embedding representations and human intentions is essential for valid analyses. We present the Stakeholder Grounding Exercise, a method for making expert associations explicit and grounding embedding model results in human understanding. In our primary case study on Danish policy issues, we find that neural text embeddings are substantially less reliable than human experts (19-26 pp gap), and that this misalignment propagates to downstream clustering performance (Spearman between exercise ranking and cluster quality). A secondary study on US Federal AI use cases replicates the gap (16pp) in English, using a digital protocol and a different community of experts -- demonstrating that the gap is not an artefact of a single instrument or domain. The Stakeholder Grounding Exercise offers a practical method for assessing whether embedding models capture the semantic distinctions that matter most to domain experts.
Workflow Closure Is Not Scientific Closure in Auto-Research Systems
This paper argues that workflow closure is not scientific closure in auto-research systems. Current systems can increasingly complete research-like loops internally, moving from idea generation to experiment execution, writing, and self-evaluation. That achievement is real, but it does not by itself give the resulting outputs scientific standing. We argue that trustworthy auto-research should not aim for autonomous self-sufficiency, but should aim for autonomous execution under non-autonomous epistemic control. Based on a survey of more than 100 recent papers and repositories in this rapidly emerging area, together with a structured audit of 21 representative systems, we diagnose a recurring and structurally connected failure pattern: objective collapse, in which single-proxy targets replace multi-objective scientific aims; validation collapse, in which internal self-evaluation replaces independent validation; and acceptance collapse, in which benchmark scores or publication-shaped artifacts replace mechanisms for domain-level critique, reuse, and integration. These collapses are not inherent limits of autonomy but correctable design choices. Accordingly, we outline potential remedies across objective signal, validation, and output pathway to spark community discussion.
From Automation to Collaboration: Human-in-the-Loop Methods for Safe and Trustworthy NLP
Large language models are widely deployed in high-stakes NLP tasks, yet risks such as bias, hallucination, adversarial vulnerability and unreliable generalization remain. Probe-based auditing reveals inconsistencies in model behavior. Adversarial text generation uncovers robustness gaps, especially in lower-resourced languages with limited benchmarks. Enterprise text-to-SQL settings expose the difficulty of validating outputs over private and large-scale databases. Human supervision is essential for probe validation, adversarial verification and domain-specific annotation, but it is costly and hard to scale. This survey examines recent human-in-the-loop methods that shift NLP from automation toward collaboration for safety and trustworthiness. We review how human expertise supports auditing, robustness evaluation, data construction and model steering. Our findings highlight gaps in scalable probing, sustainable robustness benchmarks, low-resource settings and governance of private systems. We outline practical research directions for adaptive auditing, collaborative evaluation and accountable deployment.
Healthcare LLM Benchmarks Are Only as Good as Their Explicit Assumptions
Benchmarks are necessary for healthcare evaluation, but are not sufficient for predicting deployment performance. Our position is that the evaluation--deployment gap arises not because of poorly designed benchmarks, but from implicit assumptions about how users interact with models that cannot be surfaced from benchmarks alone. To make this precise, we propose a classification of assumptions into two categories: task, which can be tested from conversation data alone, and outcome, which requires outcome data and behavioral studies for testing. Critically, outcome assumptions depend on human behavior, something that even well-designed benchmarks cannot directly observe. To demonstrate the operationality of this framework, we retrospectively analyze a healthcare RCT as a case study and find that the gap naturally separates into task and outcome gaps of roughly equal size. To address this, we make two contributions: first, we propose BenchmarkCards, an artifact that documents assumptions, and second, we propose staged evaluation, a procedure that systematically tests assumptions and evaluates performance.
Addressing the Synergy Gap: The Six Elements of the Design Space
AI is now embedded in healthcare, finance, policy, and many other domains, yet genuine human-AI synergy - combined performance that exceeds what either party achieves alone - is uncommon. Meta-analyses show that AI assistance tends to improve human performance compared to working alone, but studies finding true synergy are scarce. We call this persistent shortfall the synergy gap. Most current work treats human-AI combination as an engineering problem and concentrates on interpretability, trust calibration, or interface design. These matter, but they cover only part of what determines whether combination works. Closing the synergy gap, we argue, requires explicit engagement with a wider design space. We map that space through six interconnected elements: sociotechnical context, decision-making frameworks, human decision participants, AI capabilities, interaction, and holistic evaluation. For each element, we describe what it covers, how it shapes the others in practice, and what it implies for design. The result is a shared vocabulary for practitioners building hybrid systems, an analytical lens for researchers studying combination patterns, and a starting point for evaluators interested in the full quality of human-AI decision-making rather than accuracy alone.
Can Conversational XAI Improve User Performance? An Experimental Study
Explainable AI (XAI) techniques aim to provide insights into predictive models and enhance user performance, yet they often fall short of these expectations. Conversational XAI assistants promise to overcome such limitations, but empirical evidence on their impact on objective performance measures remains limited. We propose an experimental design for evaluating explanation assistance through prediction accuracy, model understanding, and error identification. Using an explainable-by-design prediction model, we create conditions where users can outperform the model by identifying and compensating for systematic errors. We compare conversational assistance against Q&A-based assistance to assess which better supports users in working with model explanations. Preliminary results from testing our experimental design show that participants (N=42) in both treatments significantly outperformed the model but reveal no performance differences between assistance types and modest engagement overall. These findings inform refinements for our planned full study, including enhanced engagement interventions and investigation of the mechanisms driving improved predictions.
QQJ: Quantifying Qualitative Judgment for Scalable and Human-Aligned Evaluation of Generative AI
The rapid progress of generative artificial intelligence has exposed fundamental limitations in existing evaluation methodologies, particularly for open-ended, creative, and human-facing tasks. Traditional automatic metrics rely on surface-level statistical similarity and often fail to reflect human perceptions of quality, while purely human evaluation, although reliable, is costly, subjective, and difficult to scale. Recent approaches using large language models as evaluators offer improved scalability but frequently lack explicit grounding in human-defined evaluation principles, leading to bias and inconsistency. In this paper, we introduce Quantifying Qualitative Judgment (QQJ), a scalable and human-centric evaluation framework that explicitly bridges the gap between human judgment and automated assessment. QQJ separates the definition of quality from its execution by anchoring evaluation in expert-designed, multi-dimensional rubrics and calibrating large language model evaluators to align with expert reasoning using a small, high-quality annotation set. This design enables consistent, interpretable, and scalable evaluation across diverse generative tasks and modalities. Extensive experiments on text and image generation demonstrate that QQJ achieves substantially stronger alignment with human judgment than traditional automatic metrics and unconstrained LLM-based evaluators. Moreover, QQJ exhibits improved stability across repeated evaluations and superior diagnostic capability in identifying critical failure modes such as hallucination and intent mismatch. These results indicate that structured qualitative judgment can be operationalized at scale without sacrificing interpretability or human alignment, positioning QQJ as a practical foundation for reliable evaluation of modern generative AI systems.
Improving Reproducibility in Evaluation through Multi-Level Annotator Modeling
As generative AI models such as large language models (LLMs) become more pervasive, ensuring the safety, robustness, and overall trustworthiness of these systems is paramount. However, AI is currently facing a reproducibility crisis driven by unreliable evaluations and unrepeatable experimental results. While human raters are often used to assess models for utility and safety, they introduce divergent biases and subjective opinions into their annotations. Overcoming this variance is exceptionally challenging because very little data exists to study how experimental repeatability actually improves as the annotator pool grows. Standard evaluation practices typically rely on a small number of annotations per item (often 3 to 5) and lack the persistent rater identifiers necessary to model individual variance across items. In this work, we introduce a multi-level bootstrapping approach to realistically model annotator behavior. Leveraging datasets with a large number of ratings and persistent rater identifiers, we analyze the tradeoffs between the number of items () and the number of responses per item () required to achieve statistical significance.
Skill-Aligned Annotation for Reliable Evaluation in Text-to-Image Generation
Text-to-image (T2I) generation has advanced rapidly, making reliable evaluation critical as performance differences between models narrow. Existing evaluation practices typically apply uniform annotation mechanisms, such as Likert-scale or binary question answering (BQA), across heterogeneous evaluation skills, despite fundamental differences in their nature. In this work, we revisit T2I evaluation through the lens of skill-aligned annotation, where annotation strategies reflect the underlying characteristics of each evaluation skill. We systematically compare skill-aligned annotation against uniform baselines and show that it produces more consistent evaluation signals, with higher inter-annotator agreement and improved stability across models. Finally, we present an automated pipeline that instantiates the proposed evaluation protocol, enabling scalable and fine-grained evaluation with spatially grounded feedback. Our work highlights that improving the foundations of image evaluation can increase reliability and efficiency without simply scaling annotation effort. We hope this motivates further research on refining evaluation protocols as a central component of reliable model assessment.
DisaBench: A Participatory Evaluation Framework for Disability Harms in Language Models
General-purpose safety benchmarks for large language models do not adequately evaluate disability-related harms. We introduce DisaBench: a taxonomy of twelve disability harm categories co-created with people with disabilities and red teaming experts, a taxonomy-driven evaluation methodology that pairs benign and adversarial prompts across seven life domains, and a dataset of 175 prompts with human-annotated labels on 525 prompt-response pairs. Annotation by four evaluators with lived disability experience reveals three findings: harm rates vary sharply by disability type and will compound in non-text modalities, terminology-driven harm is culturally and temporally bound rather than universally assessable, and standard safety evaluation catches overt failures while missing the subtle harms that only domain expertise can recognize. Disability harm is simultaneously personal, intersectional, and community-defined: it cannot be isolated from the full context of who a person is, and general-purpose benchmarks systematically miss it. We will release the dataset, taxonomy, and methodology via Hugging Face and an open-source red teaming framework for direct integration into existing safety pipelines with no additional infrastructure.
Elicitation-Augmented Bayesian Optimization
Human-in-the-loop Bayesian optimization (HITL BO) methods utilize human expertise to improve the sample-efficiency of BO. Most HITL BO methods assume that a domain expert can quantify their knowledge, for instance by pinpointing query locations or specifying their prior beliefs about the location of the maximum as a probability distribution. However, since human expertise is often tacit and cannot be explicitly quantified, we consider a setting where domain knowledge of an expert is elicited via pairwise comparisons of designs. We interpret the expert's pairwise judgements as noisy evidence about the values of the observable objective function and develop a principled method for combining the information obtained via direct observations and pairwise queries. Specifically, we derive a cost-aware value-of-information acquisition function that balances direct observations against pairwise queries. The proposed method approaches the convex hull of the trajectories of the individual information sources: when pairwise queries are cheap it substantially improves sample-efficiency over observation-only BO, and when pairwise queries are costly or noisy, it recovers the performance of standard BO by relying on direct observations alone.
LLARS: Enabling Domain Expert & Developer Collaboration for LLM Prompting, Generation and Evaluation
We demonstrate LLARS (LLM Assisted Research System), an open-source platform that bridges the gap between domain experts and developers for building LLM-based systems. It integrates three tightly connected modules into an end-to-end pipeline: Collaborative Prompt Engineering for real-time co-authoring with version control and instant LLM testing, Batch Generation for configurable output production across user-selected prompts models data with cost control, and Hybrid Evaluation where human and LLM evaluators jointly assess outputs through diverse assessment methods, with live agreement metrics and provenance analysis to identify the best model-prompt combination for a given use case. New prompts and models are automatically available for batch generation and completed batches can be turned into evaluation scenarios with a single click. Interviews with six domain experts and three developers in online counselling confirmed that LLARS feels intuitive, saves considerable time by keeping everything in one place and makes interdisciplinary collaboration seamless.
Do Benchmarks Underestimate LLM Performance? Evaluating Hallucination Detection With LLM-First Human-Adjudicated Assessment
Hallucination remains a persistent challenge in Large Language Models (LLMs), particularly in context-grounded settings such as RAG and agentic AI systems. This study focuses on contextual hallucination detection in summarization tasks. We analyze the QAGS-C and SummEval datasets by comparing original benchmark annotations with reason and span-based predictions from Gemini 2.5 Flash and GPT-5 Mini. To address systematic divergences between human labels and LLM judgments, we re-evaluated all conflicted samples through a human adjudication process involving 2 cross-cultural adjudicators. Following this re-evaluation, triple agreement (between human, GPT, and Gemini) increased by 6.38% for QAGS-C and 7.62% for SummEval. Similarly, model accuracy improved, with GPT increasing by 4.25% on QAGS-C and 2.34% on SummEval, while Gemini showed gains of 8.51% and 3.80%, respectively. Notably, adjudicators frequently sided with the models' judgments over original human annotations when LLMs provided explicit reasoning. Overall human adjudicator agreement ranged between 83% and 87%. These findings suggest that for ambiguity-prone tasks, single-pass annotations may be insufficient, and model-assisted re-evaluation yields more reliable benchmarks.
Augmenting Human Evaluation with LLM Judges: How Many Human Reviews Do You Need?
Large language models (LLMs) are increasingly used as automated evaluators of AI systems, including in high-stakes applications. In this role, LLMs are used to generate judgments about the quality, appropriateness, or even safety of model outputs. This approach is motivated by practical constraints. Expert human ratings are costly and difficult to scale, whereas LLM ratings can be produced quickly at low cost. However, current approaches to deploying LLM evaluators are ad hoc, typically limited to reporting agreement metrics between human and LLM judges as a justification for substitution of human ratings, and lack a formal basis for study design. This paper (1) shifts the role of the LLM judge from substitutive to auxiliary, and (2) formulates the LLM-as-a-judge paradigm as one of augmenting human evaluation through a two-stage sampling design, where LLM evaluations are measured for all observations at the first stage and human ratings are partially observed for a subsample at the second stage. We propose to use a doubly robust estimator from the missing data literature, which takes advantage of the robustness property against the prediction model, since the missingness model is known by design. Using the asymptotic variance of this estimator, we propose how sample sizes of human and LLM ratings can be determined to achieve a targeted level of power. We also show that a study can be efficiently designed by allocating more human ratings for types of evaluations where the predictability of LLM ratings is not high. To the best of our knowledge, there is very little guidance on how much human oversight should be retained when validating benchmarks.
PersonaKit (PK): A Plug-and-Play Platform for User Testing Diverse Roles in Full-Duplex Dialogue
As spoken dialogue systems expand beyond traditional assistant roles to encompass diverse personas -- such as authoritative instructors, uncooperative merchants, or distracted workers -- they require distinct, human-like turn-taking behaviors to maintain psychological immersion. However, current full-duplex systems often default to a rigid, overly accommodating ``always-yield'' policy during overlapping speech, which severely undermines character consistency for non-submissive roles. Evaluating alternative, persona-specific turn-taking strategies through empirical user studies is challenging because building real-time full-duplex test environments requires substantial engineering overhead. To address this, we present PersonaKit (PK), an open-source, low-latency web platform for the rapid prototyping and evaluation of conversational agents. Using intuitive JSON configurations, researchers can define personas, specify probabilistic interruption-handling behaviors (e.g., yield, hold, bridge, or override), and automatically deploy comparative A/B surveys. Through an in-the-wild evaluation with 8 distinct personas, we demonstrate that PersonaKit provides an extensible, end-to-end framework for studying complex sociolinguistic behaviors in next-generation spoken agents.
Why Expert Alignment Is Hard: Evidence from Subjective Evaluation
Aligning large language models with expert judgment is especially difficult in subjective evaluation tasks, where experts may disagree, rely on tacit criteria, and change their judgments over time. In this paper, we study expert alignment as a way to understand this difficulty. Using expert evaluations and follow-up questionnaires, we examine how different forms of expert information affect alignment and what this reveals about subjective judgment. Our findings show four consistent patterns. First, alignment difficulty varies substantially across experts, suggesting that expert evaluation styles differ widely in their distance from a model's prior behavior. Second, explicit criteria and reasoning do not always improve alignment, indicating that expert judgment is not fully captured by verbalized rules. Third, editing is sensitive to both the number and the identity of examples, with small numbers of edits providing useful but unstable gains. Fourth, alignment difficulty differs across evaluation dimensions: dimensions grounded more directly in proposal content are easier to align, while dimensions requiring external knowledge or value-based judgment remain harder. Taken together, these results suggest that expert alignment is difficult not only because of model limitations, but also because subjective evaluation is inherently heterogeneous, partly tacit, dimension-dependent, and temporally unstable.
STABLEVAL: Disagreement-Aware and Stable Evaluation of AI Systems
Human evaluation remains the primary standard for assessing modern AI systems, yet annotator disagreement, bias, and variability make system rankings fragile under standard majority vote aggregation. Majority vote discards annotator reliability and item-level ambiguity, often yielding unstable comparisons across annotator subsets. We introduce STABLEVAL, a disagreement-aware evaluation framework that models latent item correctness and annotator-specific confusion patterns to produce posterior expected item credit and calibrated agent-level scores. Unlike label-denoising approaches such as Dawid-Skene, STABLEVAL is explicitly designed for stable and uncertainty-aware system evaluation rather than hard label recovery. We formalize ranking stability as a first-class evaluation objective and analyze how aggregation methods preserve or distort underlying annotator behavior. Across controlled synthetic experiments and multiple real-world human-annotated benchmarks, majority vote exhibits increasing score error and ranking instability under annotator heterogeneity and adversarial noise, while STABLEVAL yields more stable and statistically grounded system rankings. These results demonstrate that modeling disagreement is essential for robust and reproducible AI evaluation.
Principles and Guidelines for Randomized Controlled Trials in AI Evaluation
This work establishes a foundational framework for standardizing AI evaluation RCTs (sometimes called human uplift studies). Drawing on established experimental practices from disciplines with established RCT traditions, including software engineering, economics, clinical and health sciences, and psychology, we adopt the (Shadish et al., 2002) four-validity framework and extend it with a fifth principle on transparency, repeatability, and verification adapted from the Transparency and Openness Promotion (TOP) Guidelines (Center for Open Science, 2025). We operationalize all five principles into 33 guidelines adapted for AI evaluation RCT contexts, expressed as requirements with rationales, implementation instructions, and evidence bases. We position the principles and guidelines as serving three key roles for AI evaluation RCTs: a design tool for planning studies, an evaluation rubric for assessing existing work, and a blueprint for standard setting as the field converges on norms. Our framework extends prior work by centering evaluation on human performance rather than model output alone, formalizing causal inference through RCT methodology for AI contexts, integrating heterogeneity analysis and practical significance assessment, implementing a graded transparency and repeatability framework, and addressing AI-specific challenges including model versioning, human-AI interaction dynamics, contamination and spillover effects, and equitable impact assessment.
Linking Behaviour and Perception to Evaluate Meaningful Human Control over Partially Automated Driving
Partial driving automation creates a tension: drivers remain legally responsible while being less active in control. Meaningful human control (MHC), a normative framework that can potentially address this tension, proposes that automated systems are designed to track relevant human reasons and that humans should at all times remain in control and be responsible. However, empirical methods for evaluating whether systems are under MHC remain underdeveloped. In this driving simulator study, we investigated the extent to which 24 drivers experienced MHC when interacting with partially automated driving systems under two modes - haptic shared control and traded control. During overtaking manoeuvres on a two-lane, two-way road with fully automated longitudinal control and partially automated lateral control, drivers' actions were necessary to prevent crashes due to silent automation failures. Starting from hypotheses derived from the properties of systems under MHC, we used a mixed-methods approach that links behavioural metrics, subjective post-trial ratings, and qualitative feedback to assess drivers' perception of responsibility and control. A confirmatory analysis indicated a negative correlation between the perception of the automated vehicle understanding the driver and conflict in steering torques. Qualitative feedback revealed that mismatches in intentions between the driver and automation, lack of safety, and resistance to driver inputs reduced perceived MHC, while subtle haptic guidance aligned with driver intent had a positive effect. Thus, future designs should prioritise effortless driver interventions, transparent communication of automation intent through haptic, visual or auditory cues, and clear authority allocation to strengthen meaningful human control in partially automated driving.
HATS: An Open data set Integrating Human Perception Applied to the Evaluation of Automatic Speech Recognition Metrics
Conventionally, Automatic Speech Recognition (ASR) systems are evaluated on their ability to correctly recognize each word contained in a speech signal. In this context, the word error rate (WER) metric is the reference for evaluating speech transcripts. Several studies have shown that this measure is too limited to correctly evaluate an ASR system, which has led to the proposal of other variants of metrics (weighted WER, BERTscore, semantic distance, etc.). However, they remain system-oriented, even when transcripts are intended for humans. In this paper, we firstly present Human Assessed Transcription Side-by-side (HATS), an original French manually annotated data set in terms of human perception of transcription errors produced by various ASR systems. 143 humans were asked to choose the best automatic transcription out of two hypotheses. We investigated the relationship between human preferences and various ASR evaluation metrics, including lexical and embedding-based ones, the latter being those that correlate supposedly the most with human perception.