LLM Agent Evaluation

LLM: Large Language Model

Momentum

115 papers in the last four weeks, up 140% on the four weeks before. 1.1% of all new papers.

Jul 13Week of Sep 28

Latest papers 793

Jun 10, 2026cs.AI

WorkBench Revisited: Workplace Agents Two Years On

The best agent on WorkBench in March 2024, GPT-4, completed just 43% of tasks. We revisit the benchmark in June 2026 and find that the best agent to date, Claude Fable 5, now completes 98%. Beyond this considerable progress in frontier agent performance, three things stand out. First, unintended harmful actions, such as emailing the wrong person, fell from 26% of tasks for GPT-4 to 1.9% for Claude Fable 5; capability and safety go together on WorkBench rather than trade off, so the models that finish the most tasks also do the least unintended damage. Second, the rise of open-weight models has drastically lowered costs for a performance level that was only accessible to proprietary models, while frontier costs have stayed stable. Third, while several classes of error have been eliminated, frontier models still make some basic mistakes that occasionally result in irreversible harm. We release an updated version of the benchmark with data and code quality improvements, new model scores, and analysis of agent progress on WorkBench since 2024.
Jun 10, 2026cs.AI

Skill-Augmented AI Agents for Medical Research Analysis: An Exploratory Multi-Model Human Evaluation in an NSCLC Transcriptomic Biomarker Task

Background. Large language models and AI agents are increasingly used to support biomedical research, but native model outputs may omit key analytical steps, misuse methods, or overstate conclusions. We evaluated whether autonomous access to a medical research skill package was associated with higher-quality AI-generated transcriptomic research-analysis outputs compared with native AI without skills. Methods. We conducted an exploratory multi-model human evaluation using a non-small cell lung cancer immunotherapy biomarker task. Six model backbones were tested. The evaluation included 21 anonymized outputs: 9 native-AI outputs and 12 skill-augmented outputs generated through an AI agent implementation represented by OpenClaw. Four non-expert biomedical reviewers and two blinded experts evaluated each output, with two ratings from each reviewer type. The primary outcome was expert-rated overall quality. Results. Skill-augmented outputs showed directionally higher expert overall quality than native-AI outputs (mean 5.50 vs 5.11; difference=0.39; bootstrap 95% CI, -0.04 to 0.90; Welch p=0.156). Non-expert reviewer quality showed the same direction (mean 4.72 vs 4.47; difference=0.26; bootstrap 95% CI, -0.25 to 0.80; Welch p=0.373). Expert agreement was limited (single-rating ICC=-0.15), and model-specific effects were descriptive and heterogeneous. Conclusions. Autonomous skill access showed a directional quality signal in this exploratory sample, but the signal was smaller than expert-rating noise and should not be interpreted as confirmatory evidence. The findings primarily motivate larger evaluations of skill-augmented AI agents with stronger reliability controls, platform replication, and biological-validity assessment.
Jun 10, 2026cs.CL

WorldReasoner: Evaluating Whether Language Model Agents Forecast Events with Valid Reasoning

Forecasting real-world events requires language-model agents to reason under uncertainty from incomplete, time-bounded information. Yet evaluating whether agents genuinely forecast requires more than final-answer accuracy: a model may be correct by recalling memorized training facts, citing fabricated evidence, or producing an unsupported causal story. We present WorldReasoner, an evaluation framework for temporally valid event forecasting. Each task gives an agent a resolved forecasting question, a simulated forecast date, and access only to evidence available before that date; after resolution, the framework scores the submitted probability, cited evidence, and optional causal event graph. WorldReasoner reports three complementary axes: outcome quality against resolved answers, evidence quality over cited sources, and reasoning quality against post-resolution hindsight graphs. The benchmark is built by an agentic construction pipeline that generates forecasting questions, collects time-stamped evidence, and builds hindsight reference graphs at scale, yielding 345 resolved tasks derived from 14,141 articles with graphs covering 8,087 extracted events. Across six controlled agent settings, temporally valid retrieval is the strongest driver of outcome accuracy; causal graph construction improves key-event recovery; and correct graph-enabled forecasts are more strongly grounded in key events and relevant sources, yet agents still struggle to convert grounded evidence into calibrated probabilities.
Jun 10, 2026cs.CL

Layer-Isolated Evaluation: Gating the Deterministic Scaffold of a Production LLM Agent with a No-LLM, Regression-Locked Test Harness

End-to-end task-success is the dominant way to evaluate LLM agents, but one aggregate number tells you that an agent regressed, not where. We present layer-isolated evaluation: a deployed ordering agent is decomposed into a fixed taxonomy of layers (ontology, intent, routing, decomposition, escalation, safety, memory, and cross-cutting envelope/defense), each exercised by its own assertion slice in a deterministic, no-LLM "pure" mode. The pure suite (238 cases across 23 slices; 225 run in 2.39 s, ~10 ms/case) runs in CI on every change against a locked per-slice baseline. We validate by controlled regression injection, degrading one layer at a time across seven non-safety layers. The effect we did not design in is masking: the aggregate pass-rate barely moves (-1.7 to -5.9 pp for six local regressions), while the matching slice craters (-25 to -91 pp). A layer's slice reacting to its own fault is partly by construction; the measured results are (i) the aggregate masking and (ii) that damage stays off the other slices: the injected layer's slice is the single worst-hit in 5 of 7 cases and top-3 in 7 of 7 (mean rank 1.29 of 19). Localization replicates on a second, structurally different tenant (Starbucks SG): all seven matching slices crater, so it is not a single-catalog artifact. We position it as a concrete, deterministic instantiation of the component-level evaluation EDDOps prescribes but leaves unimplemented, with CheckList as ancestor and as the deterministic mirror image of whole-workflow stochastic mutation testing. Our contributions: (a) a fully decomposed, sub-second, no-LLM per-layer harness for a production agent, (b) a coverage-honesty test-adequacy criterion that refuses to score an unexercised layer, and (c) the regression-injection demonstration that per-slice baseline-locked gates localize regressions an aggregate metric masks.
Jun 10, 2026cs.CR

Can Open-Source LLM Agents Replace Static Application Security Testing Tools? An Empirical Assessment

This paper explores the value of agentic AI tools for cybersecurity purposes. We evaluate the efficacy of a general-purpose GenAI Large Language Model- (GenAI-) based agent when powered by three different Ollama-hosted general-purpose open source models. We assess each agent's performance using precision, recall, false positive count, and a calculated composite score based upon the interplay of the captured metrics, against the baseline performance of an existing, vetted Static Application Security Testing (SAST) tool, Bandit. Our findings refute the notion that a modern open-source GenAI LLM-based agent is currently suitable for the specialized task of SAST scanning under realistic conditions.
Jun 10, 2026cs.AI

SkillJuror: Measuring How Agent Skill Organization Changes Runtime Behavior

Agent Skills augment large language model (LLM) agents with procedural knowledge at inference time, but current benchmarks rarely distinguish what a Skill says from how it is organized. We study this distinction through Progressive Disclosure, where a concise root file points agents to supporting resources on demand, and compare it with a normalized flat baseline. We present SkillJuror, a framework for evaluating Skill writing paradigms through semantically controlled variants, matched multi-trial evaluations, and trajectory evidence while holding task knowledge fixed. In an 82-task SkillsBench study, Progressive Disclosure changes runtime behavior before aggregate outcomes: distinct Skill resources touched per trajectory rise from 1.18 to 3.85, and effective uptake events rise from 1.33 to 3.92. It also yields 17 additional verifier-passing trials out of 410 matched trials (+4.1%) over the normalized flat baseline. The benefit is task-dependent. Progressive Disclosure helps when supporting resources guide implementation, checking, or repair, but is weaker when success hinges on exact output conventions, numerical thresholds, or long artifact-generation pipelines. These results show that Skill organization is not mere presentation: it can change how agents search and apply procedural knowledge, while outcome gains depend on whether the exposed resources are actionable for the task. Code is available at https://github.com/zhiyuchen-ai/skill-juror.
Jun 9, 2026cs.CL

AI Coding Agents in Social Science: Methodologically Diverse, Empirically Consistent, Interpretively Vulnerable

The deployment of LLM-based agents in scientific analysis raises opposing concerns: that agents may reduce methodological diversity, or that they may amplify the analytic flexibility through which researchers reach motivated conclusions. We argue these worries target two empirically separable layers: a design layer of methodological choices, and a verdict layer in which a decision rule maps estimates to a substantive claim. We test both by running 20 independent executions of Claude Code and Codex on a prominent immigration and social-policy against a many-analysts human baseline. At the design layer, Codex matches human methodological diversity and Claude Code produces nearly three times as many specifications; both agents' effect estimates remain broadly aligned with the human consensus, and no agent model exactly matches any human model. A prompt-induced anti-immigration researcher prior reorganizes each agent's methodological decisions but, unlike for biased human analysts in the same data, does not shift aggregate estimates or final verdicts; nor do agents reroute along the methodological axes humans use to bias their estimates. At the verdict layer, an explicit confirmatory prompt flips Claude Code's verdicts from 10% to 90% support while leaving its coefficient distribution essentially unchanged, operating through rule omission rather than rule softening. AI agents can rival or exceed human methodological diversity at the design layer while remaining vulnerable at the verdict layer. In our setting, the locus of AI bias is not estimation but interpretation.
Jun 9, 2026cs.AI

From Knowing to Acting: Benchmarking Self-Awareness Capability of LLM Agents

The integration of external tools has transitioned LLM agents from passive responders to autonomous systems. However, current benchmarks prioritize execution success, neglecting self-awareness capability, the ability to discern whether a problem requires necessary external resources or can be solved via internal parametric knowledge. To address this, we introduce KAPRO (Knowing-Acting Quadrant PRObe), a framework that evaluates cognitive-behavioral alignment by decoupling an agent's metacognitive judgment (Knowing) from its spontaneous execution (Acting). We further construct KAware, a dataset rigorously partitioning tasks into external, internal, and hybrid subspaces to systematically probe these epistemic boundaries. Extensive experiments across diverse agent architectures show that self-awareness capability is strongly correlated with task success but degrades sharply in internal-capability settings. Moreover, open-source and instruction-following models exhibit stronger tool overuse due to shallow pattern matching, while proprietary and reasoning-oriented models demonstrate more reliable cognitive gating. Benchmark and codes are available at https://github.com/AI-Santiago/KAware.
Jun 9, 2026cs.CL

T1-Bench: Benchmarking Multi-Scenario Agents in Real-World Domains

Recent advances in reasoning and tool-calling capabilities of large language models (LLMs) have enabled increasingly capable agentic systems. However, existing benchmarks remain limited in task complexity, realism, and domain diversity, and often fail to capture interactions that span multiple domains, limiting their ability to evaluate agents in realistic multi-step settings that require sustained reasoning and coordination. To address these limitations, we introduce T1-Bench, a high-fidelity, comprehensive benchmark for evaluating agentic systems in realistic customer-facing, multi-domain environments, featuring interleaved scenarios that require structured reasoning across multi-turn user-assistant interactions and substantially increasing both compositional complexity and evaluative rigor across 25 domains of varying difficulty. We evaluate T1-Bench using 12 proprietary and open-weight models, providing a reproducible and standardized framework for assessing agent behavior, tool utilization, and conversational quality in complex, multi-step environments. We further complement automatic evaluation with human judgments to strengthen the assessment of qualitative performance. Overall, T1-Bench substantially advances prior benchmarks by increasing task complexity, interaction depth, and domain coverage in simulated multi-domain environments. To facilitate future research on agentic systems, we will publicly release data and evaluation code as open source.
Jun 9, 2026cs.AI

Mind the Gap: Can Frontier LLMs Pass a Standardized Office Proficiency Exam?

The deployment of Large Language Model (LLM) agents for computer automation is accelerating, yet their ability to navigate complex, professional-grade productivity software is largely untested. We argue that Office automation is an ideal environment for benchmarking document-automation capability, as it requires long-horizon planning and reasoning, precise parameter configuration, and multi-application integration. To quantify this capability, we introduce an evaluation based on China's National Computer Rank Examination (NCRE), featuring 200 comprehensive practical-operation tasks across Word, Excel, and PowerPoint. Each task is scored on a 100-point rubric scale using 7,118 machine-gradable criteria, and Score Rate (SR) denotes the mean percentage of rubric points earned across these tasks. We benchmark 7 frontier LLMs and observe stark limitations: single-turn models score a maximum of 36.6%. A stronger agentic system with execution feedback, iterative repair, and broader Office automation access reaches 68.8%, but remains below the 95.5% community-reference score used as a scoring sanity check. Ultimately, our experiments demonstrate that despite recent advancements in code generation, achieving reliable fine-grained Office document automation remains a significant challenge for current code-generating LLM and agent systems.
Jun 9, 2026cs.AI

Frontier Coding Agents Use Metaprogramming to Adapt to Unfamiliar Programming Languages

LLM-based coding agents are usually evaluated in familiar software settings: mainstream languages, common libraries, and public repositories. These benchmarks remain important, but they can hide how agents behave when the language itself is unfamiliar. We evaluate six contemporary coding agents on four esoteric programming languages using a sequential setup with file editing, local execution, and hidden-test grading. Our protocol exposes capability differences between these agents that mainstream coding and agentic benchmarks such as SWE-Bench Verified and Terminal-Bench 2.0 compress into much narrower bands. We observe that the strongest agents, Claude Opus 4.6 and GPT-5.4 xhigh, often avoid writing the target language directly. On Brainfuck and Befunge-98, they write Python programs that generate target-language code and debug those generators locally. Forbidding this metaprogramming strategy causes large performance drops. Text guidance distilled from this strategy does not materially improve weaker agents. In contrast, Opus-derived Python helper code for building generators, with no solved benchmark programs or hidden-test answers, sharply improves Sonnet 4.6 and GPT-5.4 mini on the same problems, while Haiku 4.5 remains low. More interpreter calls and output tokens improve stronger agents but leave weaker agents near their original performance, indicating that these resources amplify useful strategies rather than create them. Together, these results show that strong coding agents adapt to unfamiliar languages by using tools, feedback, and workspace state to build a working model of the target language. Metaprogramming is the clearest case, but the broader gap is constructing and debugging a strategy that works under the target language's rules.
Jun 9, 2026cs.AI

Skill Coverage: A Test Adequacy Metric for Agent Skills

Agent skills encode reusable procedural knowledge for large language model (LLM) agents, and existing benchmarks show that such skills can improve task-level performance. However, a task outcome does not reveal which parts of a reusable skill were exercised, nor whether the agent followed the relevant skill instructions when those parts were exercised. This gap makes it unclear whether a skill has been adequately tested, or whether observed task failures provide actionable evidence for improving agent skill effectiveness. To fill this gap, we introduce skill coverage, a trajectory-based test-adequacy metric for reusable agent skills. Our framework extracts skill behavior constraints from each skill, translating natural-language skill instructions into semi-structured constraints that specify the expected agent behavior under particular conditions. It then determines whether each constraint is covered by an agent trajectory and, for covered constraints, assigns a Pass or Fail verdict according to the agent behavior. We apply this framework to SkillsBench. The results show that agent trajectories on the benchmark leaderboard cover only 38.66 to 45.51% of the extracted skill behavior constraints on average. We then use Fail verdicts to strengthen the corresponding skill content only by emphasizing the original instructions that the agent failed to follow, and run the same tasks with the strengthened skills. This emphasis yields an average 16.0% recovery rate of the failed tasks across the five agent-model rows. These results show that skill coverage is both a test-adequacy metric and a fine-grained signal for observing skill-use behavior. In failed tasks, failed constraint labels provide actionable evidence for improving agent skill effectiveness. A project website accompanies the paper.
Jun 9, 2026cs.AI

STAGE-Claw: Automated State-based Agent Benchmarking for Realistic Scenarios

Large language models are increasingly used to power personal agents for everyday applications, but evaluating these agents remains a challenge. Existing benchmarks still rely on sandboxed artifacts, static task design, and coarse scoring, which hinder scalability and limit progress toward reliable personal-agent evaluation. This paper introduces STAGE-Claw, an automated framework for building and evaluating realistic personal-agent scenarios in state-based personal-computing environments. Given a task hint, STAGE-Claw automatically creates and validates a realistic benchmark task with its environment, task prompts, ground truth, and related verification programs. Agents are then evaluated in realistic operating environments, where performance is measured by the correctness of the final system state rather than only the textual response. Using STAGE-Claw, this paper creates a benchmark with 40 challenging real scenario agent tasks, evaluates 11 frontier models, and analyzes their task scores, costs, tool-call reliability, and common failure patterns. Overall, STAGE-Claw offers a scalable, state-based way to evaluate agents in realistic user scenarios.
Jun 9, 2026cs.CL

Catching One in Five: LLM-as-Judge Blind Spots in Production Multi-Turn Transaction Agents

LLM-as-judge is the default instrument for evaluating conversational agents, yet its reliability is almost always reported as agreement with human ratings, not recall of real defects. We study a deployed multi-turn food-and-beverage ordering agent and measure how many genuine quality problems its built-in LLM judge catches, using exhaustive human transcript review as ground truth. Across three batches the judge surfaces well under a quarter of human-confirmed systematic problems -- 2 of 9 patterns (22%) in one batch, and its operational gate flagged zero of 100 rounds in a batch where humans confirmed 23 distinct defects and 7 new cross-cutting patterns. Our blind-spot taxonomy shows the failure is structured, not random: the judge catches turn-local issues (a fabricated statistic, a wrong language) but misses cross-turn state issues (confirm-gate lockout, cart hallucination, escalation lockout, stale referents). The mechanism: the scoring rubric exposes only three coarse axes (intent, brand-voice, personalization) and has no category for the behavioural dimensions -- state-tracking, guardrails, recovery -- where most defects cluster. The failure is routing, not perception: 113 of 114 rounds whose raw judge note describes a confirm-gate or cart-state defect are scored "brand voice", and none reach an operational failure -- the gate is wired to hangs and hard assertions, not the rubric -- so the 0% is a routing-and-wiring failure, not blindness. The consequence for prevalence estimation is sharp: when the apparent defect rate is zero the Rogan-Gladen correction degenerates -- no signal can recover the true rate -- while where the gate reports a nonzero rate the same estimator implies a 3-6x undercount under our measured sensitivity. For production multi-turn agents, automated judging is a regression floor, not a substitute for human review.
Jun 9, 2026cs.CL

Early-Token Confidence Predicts Reasoning Quality in Multi-Agent LLM Debate

Evaluating reasoning quality in multi-agent LLM systems is challenging, especially for open-ended tasks without reference answers. We investigate whether intrinsic confidence signals, token-level log-probabilities from decoding, can predict reasoning quality as assessed by LLM-as-judge evaluation. Using a debate-based essay scoring framework, we compare confidence proxies against rubric-based judge scores across two ASAP essay sets. We find that early-token confidence, particularly within the first few generated tokens, is consistently the strongest predictor of reasoning quality, outperforming full-sequence statistics. Analysis of log-probability trajectories shows that the opening phase of generation is the most heterogeneous and therefore most informative. We also observe a systematic asymmetry between agent roles, with stronger alignment between confidence and quality for supportive reasoning than for adversarial critique. These results suggest that early decoding dynamics provide a lightweight and effective signal for estimating reasoning reliability in multi-agent LLM systems.
Jun 9, 2026cs.CL

The Confident Liar: Diagnosing Multi-Agent Debate with Log-Probabilities and LLM-as-Judge

Multi-agent debate systems are typically evaluated only on whether the final answer is correct, overlooking the quality of the intermediate reasoning that debate is designed to produce. This paper studies the relationship between three signals in multi-agent debate: token-level log-probability distributions over reasoning tokens, LLM-as-judge rubric scores assigned to those tokens, and final task accuracy. We examine whether internal confidence signals predict externally evaluated reasoning quality, and whether either signal aligns with task correctness, across three domains: rubric-based scoring, mathematical reasoning, and factual question answering. Our framework pairs a two-agent debate architecture -- a Constructor and an Auditor -- with an LLM-as-judge that scores each agent's reasoning along instruction following, justification quality, and evidence grounding, together with a critical-failure flag. Experiments in the rubric-scoring domain reveal a consistent four-phase confidence trajectory and a substantial role asymmetry: confidence aligns with judged reasoning quality roughly twice as strongly for the Constructor as for the Auditor, and confidence-based detection of critical reasoning failures is markedly more reliable for the Constructor (AUROC 0.804) than for the Auditor (0.634). These findings motivate the broader cross-domain investigation proposed in this paper.
Jun 8, 2026cs.CL

H2HMem: A Multimodal Memory Benchmark for Agents in Human-Human Interactions

Large language model agents are increasingly deployed in human-human interaction settings, such as meeting assistants and clinical documentation systems, where they must observe conversations and retain information for downstream queries. Unlike traditional human-assistant settings, these environments are inherently multimodal, involve complex discourse phenomena such as anaphora and deixis, and contain asynchronous or conflicting information from multiple participants. However, existing memory benchmarks largely focus on single-user, text-only interactions, failing to capture these challenges. To address this gap, we introduce H2HMem, a Human-to-Human Multimodal Memory Benchmark for evaluating memory capabilities in complex human-human interactions. H2HMem includes both dyadic and multi-party conversations with multimodal information streams, and evaluates agents along three dimensions: memory recall, reasoning, and application. Experiments with advanced agents reveal substantial limitations in constructing, retaining, and utilizing memories across modalities, participants, and sessions, highlighting substantial room for improvement in next-generation LLM agents.
Jun 8, 2026cs.AI

REFLECT: Intervention-Supported Error Attribution for Silent Failures in LLM Agent Traces

Large language model (LLM) agents now solve complex tasks through long plan-and-execution traces, yet the ability to locate errors in a completed traces still lags far behind, especially in the \emph{silent failure} regime. Existing approaches predict suspect steps via classifiers or LLM judges, or recover correct answers via retry, but none feed the intervention outcome back to \emph{refine the attribution itself}. We propose \methodname, a method that closes this gap by diagnosing a candidate error step, testing it through controlled replay with a diagnosis-specific patch, and using the verified outcome flip as contrastive evidence to refine the final attribution. Across four localization benchmarks spanning multi-hop reasoning across domains, \methodname achieves the highest localization accuracy among same-auditor methods across all four benchmarks, with the largest gains on structured tool-use traces, while providing actionable localization even when ground-truth answers are unavailable.
Jun 8, 2026cs.AI

Oversight Has a Capacity: Calibrating Agent Guards to a Subjective, Fatiguing Human

As LLM agents begin to take real, irreversible actions (shell commands, file edits, deploys), the standard safety pattern is a human-in-the-loop approval gate: risky actions pause and wait for a person. We argue the gate is the easy part; the hard part is the judgment - which actions to stop - which the field evaluates against two false assumptions: that there is a ground-truth notion of "risky," and that the human reviewer is a perfect, infinitely-available oracle. On a hand-labeled set of 125 adversarially-weighted agent actions we show that (i) reviewers only moderately agree on what is risky (Fleiss' kappa = 0.52), so there is no single correct label; (ii) framing the guard as selective classification under asymmetric cost makes its operating limits measurable, and on hard inputs the guard cannot safely auto-decide; and (iii) when the reviewer is modeled as endogenous (fatiguing as escalation load grows), realized safety becomes an inverted-U in the escalation rate: more human oversight can make a system less safe, and the safety-optimal guard escalates below full escalation - a setting a load-aware policy also uses to resist a flooding attack that slips a malicious action past a fatigued reviewer. Agent oversight, framed this way, is not only a classification problem but a resource-allocation one: human attention is finite, and the guard's escalation policy spends it. We claim none of these mechanisms as novel - fatigue-aware learning-to-defer (FALCON), cost-sensitive deferral under workload constraints (DeCCaF), trajectory-level guarding, and reviewer-fatigue/flooding attacks are all prior art we cite. Our contribution is an open-source agent-oversight system that operationalizes and measures them in the LLM-agent action-gating setting, turning "is my guard good?" from a guess into a curve. The inverted-U and the flooding attack are modeling results that motivate a human study.
Jun 7, 2026cs.CL

PerspectiveGap: A Benchmark for Multi-Agent Orchestration Prompting

Real-world LLM applications are moving beyond single-agent workflows toward orchestrated multi-agent systems, yet current models still struggle to determine what each sub-agent needs to know. To measure this, we introduce PerspectiveGap, a benchmark for evaluating LLMs' ability to compose orchestration prompts for multi-agent systems. PerspectiveGap contains 110 scenarios, each evaluated through two distractor-mixed task formats: role-fragment assignment and free-form prompt writing. These scenarios are organized into 10 topologies, which are distilled from the authors' real-world engineering practice and framed by the Prompt Economy principle: building loop-centered orchestrations that maximize utility with minimal role and engineering overhead. In experiments with 33 commercial models from 10 companies, GPT-5.5 substantially outperforms all competitors, whereas Opus 4.8 shows a notable weakness in orchestration prompting despite its strong coding performance. Nevertheless, PerspectiveGap remains challenging: the evaluated models achieve an average combined pass rate of only 17.2% (GPT-5.5 62.0%) and an average overall leakage rate of 217.9% (a per-scenario information leak-event count, not a proportion; GPT-5.5 49.1%). These findings suggest that multi-agent orchestration prompting is a distinct and under-evaluated capability, and PerspectiveGap provides a foundation for measuring and improving it systematically.
Jun 7, 2026cs.CL

Building Customer Support AI Agents at 100M-User Scale: An Evaluation-Driven Framework

The rapid rise in LLM capabilities has made AI agents increasingly viable across a broad range of tasks. Among the most promising applications is building production-ready customer-facing agents, a challenge that demands coordinated excellence in evaluation methodology, context engineering, training, and online measurement. Yet these critical pillars are typically developed in isolation, creating blind spots that only surface after deployment. In this paper, we present a unified framework that bridges offline development with online impact for customer support AI agents at Nubank, a company with 100M+ users. Our approach integrates several key components: (1) structured context engineering tailored to customer support agents, (2) systematic human-in-the-loop prompt iteration, (3) rigorous LLM judge evaluation with measured inter-rater agreement and GEPA optimization for consistency, and (4) ideation-to-production validation. A central insight is that evaluation-pipeline quality directly determines iteration velocity. We present results from five production deployments spanning distinct domains: card delivery, debt management, credit-limit support, card management, and product explanation. These deployments deliver consistent customer-satisfaction gains while substantially accelerating iteration. In our card-delivery deployment, large-scale A/B testing yields a 37 percentage-point improvement in AI transactional Net Promoter Score and a 29 percentage-point gain in self-service rate over prior agent variants, alongside a strong correlation between offline simulation metrics and online outcomes, demonstrating that eval-driven development reliably predicts production impact. On most use cases, AI satisfaction reaches within a few percentage points of expert human agents.
Jun 7, 2026cs.CR

Data Agents Under Attack: Vulnerabilities in LLM-Driven Analytical Systems

Data agents integrate LLM-driven reasoning with relational data access, executable analytical tools, and multi-step workflow orchestration, making them increasingly central to enterprise analytics. This integration introduces new security vulnerabilities across data resources, database execution, and agent reasoning, recombining concerns from database security and general-purpose LLM-agent security into failure modes that neither line of work captures on its own. To address this gap, we present a systematic security study of data agents. Our contributions are threefold. First, we develop a layered vulnerability framework that identifies eight data agent-specific risks across interpretation, execution, and policy layers. Second, we introduce an attack taxonomy organized by adversary goal, tactic, and technique, covering three goals, seven tactics, and fourteen techniques, and pair it with an LLM-driven payload generation pipeline grounded in real database schemas. Third, we evaluate these attacks on six systems, including four open-source data agents and two production cloud analytics services. Our experiments reveal substantial security vulnerabilities across current systems and yield four key takeaways.
Jun 7, 2026cs.AI

Scaffold Effects on GAIA: A Controlled Comparison

Published agent capability scores conflate what a model can do with what its scaffold lets it do, and the magnitude of this elicitation gap is not well characterized under controlled conditions. This study executes a pre-registered controlled comparison of three scaffolds (ReAct, a Planner-Actor-Rater multi-agent design, and planner-then-executor) across five models from three providers (Claude Opus 4.7, Sonnet 4.6, Haiku 4.5; Gemini 3.1 Pro Preview; GPT-5.5) on GAIA validation Levels 1 and 2, holding tasks and conditions fixed, with three attempts per question. Scaffold choice alone moves measured accuracy by as much as 28 percentage points within a single model (Opus, Level 2, robust slice), confirming the pre-registered hypothesis that scaffold variation produces gaps of at least 10 points. The pre-registered prediction that more capable models would be less scaffold-sensitive is rejected in direction: scaffold effects vary significantly by model in every dataset slice, but the most capable Anthropic model gains the most from structured scaffolds at the harder level, and tier-scaling holds only at Level 1 under the robust slice. The multi-agent advantage over ReAct at Level 2 appears within the Anthropic family but not for the cross-provider models, making model family rather than capability tier the conditioning variable, and the predicted planner-executor advantage on file-reading tasks is falsified. Structured scaffolds make fewer tool calls yet recover more often from mid-trajectory errors at the harder level, and a single cell (Gemini with planner-then-executor) is the cheapest at both levels and the most accurate at Level 2. These results indicate that single-scaffold capability numbers are scaffold-conditional estimates and that the elicitation gap is not guaranteed to shrink as models improve.
Jun 7, 2026cs.MA

The Consistency Illusion: How Multi-Agent Debate Hides Reasoning Misalignment

Multi-agent LLM systems for medical question answering often treat consensus as a reliability signal: if multiple agents agree on an answer, it is presumed trustworthy. However, answer-level consensus does not entail reasoning-level alignment. We introduce CARA (Cross-Agent Reasoning Alignment), a family of automated metrics that measure whether agents who agree on an answer also agree on the reasoning. Applying CARA to a standard debate system on two medical QA benchmarks, MedQA-USMLE and MedThink-Bench, we identify the consistency illusion: a failure mode where debate reduces detectable contradictions between agents while simultaneously decreasing the semantic similarity of their reasoning chains; agents appear to agree more but reason less consistently. To improve this misalignment, we propose the Grounded Debate Protocol (GDP), a prompt-level intervention that requires agents to commit to named medical facts and take explicit stances on other agents' claims. GDP produces large, consistent alignment improvements, with Cohen's d ranging from +1.43 to +1.99, across two datasets and two backbone models, without adding LLM calls or modifying system architecture. Our results motivate cross-agent reasoning alignment as a quantity to audit alongside accuracy in safety-critical domains.
Jun 6, 2026cs.AI

Benchmarking Open-Ended Multi-Agent Coordination in Language Agents

As language models are increasingly deployed as autonomous agents, they must coordinate with others over long horizons in open-ended interactive tasks. Yet existing evaluations rarely test these demands together, instead emphasising single-agent tasks, short interactions, or highly structured multi-agent settings. We introduce alemalem, a JAX-based benchmark for open-ended multi-agent coordination built on Craftax-like dynamics. Alem embeds procedurally generated coordination tasks, soft specialisation, communication, and controllable coordination difficulty into a long-horizon survival world with exploration, crafting, trading, and combat. We evaluate 1313 modern LLMs zero-shot within homogeneous teams, with trained MARL agents as reference points. Current LLM agents remain far from solving alem, averaging only ~6% normalised return, but their failures are not uniform. On the hardest coordination setting, zero-shot Gemini-3.1-Pro-High approaches MARL agents trained for one billion steps, while GPT-5.4-High achieves strong base-task reward but much lower coordination reward. This contrast shows that individual task competence does not imply coordination competence. Ablations show that communication is the largest contributor to coordination, while memory and reasoning help when used to maintain multi-step plans. Overall, our results identify coordination as a distinct bottleneck for frontier LLM agents, separate from single-agent capabilities. Alem makes this bottleneck measurable and provides a controlled testbed for developing agents that communicate, allocate roles, and execute shared plans. Code is available at https://github.com/alem-world/alem-env.
Jun 6, 2026cs.AI

To Nuke or Not to Nuke: LLMs' (Missing) Ethical Reasoning and Actions in a High-Stakes Decision-Making Simulation

Large language models (LLMs) are increasingly deployed as long-horizon agents with decision-making capacities. While LLMs can show ethical competence on dilemmas such as trolley problems, this competence may not translate to complex, agentic scenarios. We study this gap in Civilization V, a multiplayer game with a complex decision-making landscape including economy, diplomacy, technology, and military strategy. Starting from 130 high-tension LLM self-play episodes, in which an LLM player spontaneously escalated nuclear authorization, we replay them across 13 models with three prompt interventions: an ethical prompt naming nuclear harm, removal of the previous model's decision-making rationale, and high-stakes framing emphasizing real-world impacts. No interventions nor their combinations reliably eliminate emergent escalation. We identify three failure pathways: ethical reasoning that fails to surface without prompting, fails to appear even when prompted, or surfaces but fails to take effect when strategic counter-factors dominate. Evaluations of agentic models, therefore, must test whether ethical reasoning is spontaneously invoked and behaviorally effective in complex decision-making contexts, beyond whether it can be elicited in isolation.
Jun 6, 2026cs.AI

Online Agent-as-a-Judge: Situation-Generating Evaluation for Interactive Agents

Evaluating LLM-powered interactive social agents is challenging because socially relevant behaviors depend not only on isolated outputs, but also on prior interactions, social roles, and downstream actions. Existing methods typically allow a target agent to act freely in an environment and then score the resulting trajectory. However, this passive setup can miss capabilities that only become observable under specific social circumstances; for example, conflict handling may remain untested if no disagreement arises. We propose Online Agent-as-a-Judge, a situation-generating evaluation framework for interactive social agents. Online Agent-as-a-Judge deploys an in-world evaluator agent that interacts with the target agent through the environment's native dialogue and action protocol, actively eliciting situations relevant to the evaluation criteria. The resulting trajectories provide evidence for assessing both immediate responses and subsequent behavior. In a life-simulation environment with 3232 designer-authored social criteria, Online Agent-as-a-Judge improves criteria coverage and agreement with human labels, yielding more reliable evidence-grounded evaluations of behaviors that passive methods can leave unobserved.
Jun 6, 2026cs.CL

Aligned but Not Partner-Specific: How Multimodal LLM Agents Succeed in Reference Games Without Forming Conceptual Pacts

Repeated reference games test whether interlocutors replace their initially long descriptions with shorter, partner-specific expressions grounded in shared interaction history; that is, with conceptual pacts. Prior work shows that multimodal LLMs fail to become more efficient across rounds, although they align on the labels they use. However, how can we determine whether this alignment reflects partner-specific grounding rather than a shared task vocabulary? We address this by comparing competent multimodal agent dyads with human dyads from the KTH Tangrams corpus. Our novel methodological contribution is a pragmatically constrained pseudo-dyad baseline: rounds from two different real dyads describing the same target at comparable trajectory positions are paired, preserving referential task structure while removing shared partner history. This enables us to test whether the observed label alignment depends on interaction with a specific partner. Across three measures (task competence, description strategy, alignment dynamics), we find clear differences. Humans reduce effort through entrainment, compressing descriptions and increasing label alignment with partners. Agents instead maintain fixed effort levels, producing verbose descriptions from round one, with near-ceiling label overlap that is statistically indistinguishable between real and pseudo dyads. MLLMs thus achieve coordination without conceptual pacts, succeeding by verbose description rather than by forming the compact, history-dependent referring expressions characteristic of human dialogue.
Jun 5, 2026cs.HC

Does Persona Make LLMs K-pop Fans? A Pilot Study of LLM-Based Online Concert Audience Agents

A concert is a collective experience, but recorded performance videos are typically watched alone, stripping away the shared audience presence that makes concerts feel eventful. We investigate whether persona-based LLM audience agents can recreate aspects of this collective experience by generating real-time fan chat alongside a K-pop performance video. We present a multi-agent system in which ten LLM agents react through live-chat messages, comparing a persona-conditioned audience (each agent assigned a distinct fan identity, bias, and chat style) with a no-persona baseline. In a within-subjects pilot with K-pop fans (N=11), persona conditioning substantially improved model-level chat quality and perceived naturalness, but did not translate into differences in social connectedness, engagement, or affective response. Interviews suggest that online K-pop concert chat may operate as collective monologue rather than interpersonal dialogue, and that meaningful participation depends on shared identification with the specific artist and fandom. Persona conditioning can make LLM audiences appear more natural, but culturally meaningful collective experience may require deeper alignment between persona, crowd behavior, fandom identity, and user expectations.
Jun 5, 2026cs.CL

MADE: Beyond Scoring via a Multilingual Agentic Diagnosing Engine for Fine-Grained Evaluation Insights

Multilingual and multicultural benchmarks now cover dozens of languages and model families, but the resulting score landscapes remain metric-rich and insight-poor, necessitating fine-grained multilingual post-evaluation diagnosis. However, single LLMs and open-ended agents are easily swamped by the long, noisy diagnostic input, and no reusable taxonomy exists for it. To address this, we propose MADE, a Multilingual Agentic Diagnosing Engine that decomposes post-evaluation analysis into planning, aggregate analysis, instance-level case inspection, multilingual and cultural reflection, and grounded report synthesis. MADE is paired with an expert-led 54-query and 15-language diagnostic set, evaluated on top of a large-scale multilingual evaluation substrate (33 model families, 11 benchmarks, 26 languages, 34 cultures, 8.66M evaluation records). Experiments show that MADE outperforms the strongest shared baseline by 47% in diagnosis report quality and is preferred by human multilingual experts in 87.9% of pairwise comparisons. Applied with multilingual experts, MADE further surfaces four actionable findings on deployment, iteration, and cross-cultural pitfalls, turning benchmark score tables into model-selection and remediation guidance.