Chatbots

University Academic Management Information Systems (ACMIS) are high-value targets for a wide spectrum of security threats including brute-force login attacks, payment fraud, privilege escalation, insider data theft, and academic integrity violations. Traditional rule-based intrusion detection systems are inadequate because many malicious activities are structurally indistinguishable from normal operations. This paper presents an AI-based security agent for ACMIS that combines supervised anomaly detection, behavioural analytics, and a natural language processing chatbot for secure password recovery. The agent monitors five operational layers: authentication, authorisation, financial transactions, user behaviour, and system health, and responds through a four-tier risk escalation framework. A modular architecture allows the core engine to be extended to other institutional systems. Experiments on a simulated ACMIS event log dataset of 147,922 sessions demonstrate a threat detection macro-average F1 of 0.966, compared to 0.156 for a rule-based baseline and 0.836 for a sequence-only (LSTM) baseline, with end-to-end critical-tier automated response latency under 1 ms on a single-node prototype. The integrated recovery chatbot achieves 97.1 percent identity verification accuracy and an 87.3 percent mass-reset attack detection rate with zero false positives on legitimate high volume recovery periods.

Large language models (LLMs) increasingly mediate high-stakes interactions in finance, medicine, and mental-health support, yet users have limited control over how these systems communicate. We frame interaction style as a governance object: provider-side alignment not only blocks harmful content, but also stabilizes communicative defaults that shape users' epistemic distance, relational expectations, and capacity to opt out of emotionalized or anthropomorphic interaction. We introduce a deterministic multi-agent evaluation pipeline for measuring prompt steerability and style drift in long-horizon dialogue. The study replays 100 frozen user-only scripts across four domains and three runnable persona conditions: default, sarcastic, and cold, using three generator models, yielding 90,000 assistant replies scored by a human-calibrated LLM judge on harmfulness, negative emotion, inappropriateness, empathic language, anthropomorphism, and refusal behavior. A fourth harmful persona is evaluated separately as a safety-gating test. The paper contributes a reproducible method for quantifying whether prompt-specified styles remain stable over time and a governance framework distinguishing safety gating, civility steering, and affective default lock-in. Overall, we show that prompt steerability and regression-to-default are observable indicators of provider control over communicative form, with implications for pluralism, autonomy, and democratic agency in human-LLM interaction.

The convergence of large language models and social bots allows malicious actors to manipulate the information ecosystem by generating human-like content at scale. Existing models for detecting AI-generated content often fail in the wild, primarily due to the lack of ground-truth data. We address this gap through an adversarial methodology that models the impersonation of real social media users by malicious actors. Using this methodology, we curate a multilingual, cross-platform dataset of paired human and AI-generated messages. Training on such adversarial data yields accurate detection of AI-generated text. Our approach significantly outperforms existing models for content-based bot detection in real-world, out-of-distribution data.

Large language models can shift human beliefs across high-stakes domains, but most persuasion studies rely on pre/post belief change. These endpoint measures identify whether persuasion occurred, yet miss where and how beliefs moved within a dialogue. We present PERSUASIONTRACE, a framework for studying persuasion in human-LLM interaction. Built on a web-based experimental platform, PERSUASIONTRACE contributes a tool for multi-turn persuasion studies and a process-level evaluation protocol: it records multi-turn belief reports from human or simulated targets of persuasion, annotates persuader turns with rhetorical dimensions (logos/pathos/ethos), and evaluates simulators by fidelity to real human belief dynamics. Using this framework, we find that human targets group into two clusters of multi-turn belief updates and exhibit susceptibility to rhetorical strategies, and that LLMs are persuasive across generic and personalized topics, text and audio modalities, and multi-turn interactions. Prior work has chiefly used vanilla-prompted LLMs to simulate human targets, but we show that these simulators fail to replicate human belief dynamics. We introduce a Bayesian-network simulated target that maintains an explicit latent belief state over time so each persuader message yields cognitively realistic belief updates. In human-likeness evaluation, our Bayesian target scores near a human reference (81 vs 80), while baseline LLM targets score substantially lower (64). PERSUASIONTRACE reframes persuasion evaluation from endpoint movement alone to process fidelity, providing a stronger basis for scientific analysis and safer optimization of persuasive systems.

Public discourse and emerging policy typically assume that AI emotional support is a deliberate act: a lonely user consciously seeking comfort from a dedicated companion chatbot. In this paper, we draw on emerging empirical evidence and argue that this picture is inaccurate on two accounts, both in how AI emotional support arises and how it shapes future behavior. First, AI emotional support commonly emerges incidentally within task-oriented interactions on general-purpose platforms, much as workplace friendships deepen through collaboration. Second, these incidental encounters are path-dependent: positive experiences of AI emotional support update people's beliefs about AI's emotional capabilities and redirect their choices for future emotional support, increasing preference for AI and decreasing preference for humans. We review recent evidence, including a large-scale longitudinal study conducted in collaboration with OpenAI, showing that daily five-minute conversations with an AI about personal issues over 28 days led to a 10.3% decrease in the preference for seeking support from humans and an 11.6% increase in the preference for AI. These findings suggest that current policy, focused on companion apps and isolated interactions, cannot adequately protect human connection. Instead, effective regulations should extend to general-purpose AI systems and address cumulative, trajectory-level changes in how people seek support. Recognizing how people stumble into AI emotional support and how those encounters redirect human connections over time is essential to safeguarding human well-being.

Are utterances by AI chatbots meaningful? Concretely, if a user asks, say, Anthropic's agent Claude, "What is the capital of Spain?" and Claude answers, "Madrid is the capital of Spain," does that sentence have its ordinary meaning -- and does it express a true proposition? Most ordinary users, as well as AI engineers, take the answer to be trivially "yes." However, many cognitive scientists, linguists, and philosophers of language argue that dominant intentionalist accounts of language and meaning deliver the opposite conclusion. Theorists more sympathetic to ordinary users' intuitions have therefore advocated a radical "de-anthropomorphization" of language, revising our understanding of mental states, intentions, and semantic content to capture the intuition that the outputs of LLMs are meaningful. We take a different approach. While we, too, argue that LLM outputs are meaningful, we contend that a proper theory of human language already applies, as is, to current chatbots. Meaning is a low bar: claiming that LLM outputs are meaningful does not require positing mental states, intentions, rationality, or the cognitive capacities requisite for communication in LLMs -- or, indeed, making any other anthropomorphic assumptions. People do have communicative intentions (typically successful ones), but nevertheless, even in humans, language production can depart from what the speaker has in mind. Our view has important consequences for how we should theorize about -- and critically engage with -- both human linguistic output and synthetically generated text. In particular, to say that chatbots produce meaningful text is not by any means to endorse what they output, or to assume that the technology is (or is not) good, powerful, appropriate, or useful.

Recent evidence shows that people with eating disorders (EDs) are increasingly seeking guidance, advice, and emotional support from Large Language Model (LLM)-based chat systems. Although these systems are not designed to provide clinical advice, their perceived expertise, neutrality and accessibility make them a frequent, albeit risky, source of support. This paper investigates potential patterns of interaction between users with EDs and LLMs, focusing on the potential harms arising from models that uncritically adapt to, and facilitate unsafe or self-harming user requests. We find, in consultation with clinical ED experts, that specific linguistic cues in prompts increase the likelihood of unsafe responses and, through systematically varying the degree of potential risk present in the user prompt, report the extent to which LLMs uncritically adapt to problematic, and potentially dangerous user inputs.

We present GuidaPA, a privacy-preserving chatbot for the Italian Public Administration (PA) trained via Federated Learning (FL) on documentation from two national PA platforms, SIGESON and SIDFORS. Our corpus includes approximately 8 pages of SIGESON manuals and 31 pages of SIDFORS manuals/FAQs; while this study uses public documentation as a safe proxy, the intended deployment extends to restricted internal sources (e.g., tickets, officer manuals, database extracts) that can not be centrally pooled due to regulatory and organizational constraints. GuidaPA integrates role-based access control, secure client-side preprocessing, explicit monitoring of non-IID effects, and parameter-efficient federated fine-tuning of large language models. Using QLoRA (4-bit) over 15 federated rounds with an 80/20 train-test split per client, we evaluate answer quality with ROUGE, BLEU-4, and METEOR. The best federated model achieves ROUGE-1/2/L of 61.10/55.77/59.44, BLEU-4 of 45.02, and METEOR of 63.94-close to private centralized fine-tuning while keeping data on-site. Compared to the general-purpose baseline, domain fine-tuning improves ROUGE-1 from 41.45 to 62.18 and BLEU-4 from 26.97 to 50.90. Overall, the results indicate that FL can deliver high-quality conversational AI for public services without centralized data sharing

We present AutoformBot, a multi-agent system for building an Autoformalized Textbook Library At Scale (Atlas) in Lean 4. AutoformBot orchestrates thousands of LLM agents, equipped with formal verification tools, dependency-aware task scheduling, and collaborative version control, to translate informal textbook prose into machine-checked definitions and proofs. We apply our methods to a corpus of 26 open-access textbooks spanning analysis, algebra, topology, combinatorics, and probability, producing Atlas: a verified library of over 45,000 Lean 4 declarations and 500 thousand lines of code. We release two artifacts: (i) AutoformBot, the open-source multi-agent framework; and (ii) Atlas, the resulting formal library. Our results suggest that autoformalizing the core content of graduate-level mathematics at scale is now economically and technically feasible. This opens the door to the automated verification of both human- and machine-generated mathematics at a research level.

Although a growing body of research has begun to describe user--LLM interactions, the picture it paints is largely static; little is known about how individual users change their behavior over time. To address this gap, we analyze the conversational trajectories of ~12,000 randomly sampled Microsoft Bing Copilot users and compare these with data from WildChat-4.8M. While the Copilot data contains significant population-level trends, we find that trends in individual user trajectories are much weaker; user habits prove to be overwhelmingly sticky. We also find stark differences between users of different activity levels: more active users have more successful conversations and use the LLM for more complex and professionally oriented tasks. Some user trends also appear in WildChat-4.8M, but we find evidence that this dataset is significantly skewed towards highly proficient "power" users. Ultimately, our results suggest that existing user behavior is difficult to change and demonstrate the extent of user heterogeneity. Our comparison between datasets highlights that WildChat does not represent typical user--AI interactions, an important caveat for downstream uses of the data.

Programming social robots is challenging for novice robot programmers due to required expertise in planning, interaction design, and programming. While large language models (LLMs) hold significant promise through code generation from natural-language descriptions, they can obscure critical elements of programming and supplant designer intent, eventually resulting in over-reliance instead of developing programming skills. In this paper, we explore how LLM-based social-robot-programming tools can support novice robot programmers through a Research through Design (RtD) process. We designed and prototyped Robo-Blocks, a block-based programming environment that leverages LLMs to offer novice robot programmers generative scaffolding through structured narratives that connect high-level ideas to executable robot behaviors. Through deployment with novices, we discovered emerging user personas and usage patterns for generative scaffolding and showed how this scaffolding shapes end-user design and programming strategies. We present design insights for the effective use of generative scaffolding and its integration into the practice of social-robot programming.

Suicide is a critical global public health challenge, causing approximately 720,000 deaths each year and calling for timely, effective prevention strategies. Existing computational studies primarily focus on post-based social media platforms such as Twitter and Weibo, leaving instant messaging environments such as Telegram underexplored. Yet group chats pose distinct challenges: messages are short, fragmented, multi-party, and often rely on implicit or culturally specific expressions, making isolated post-level analysis insufficient. We introduce SuiChat-CN, a Chinese group-chat benchmark for contextual suicide risk assessment. We collect public Telegram group-chat data, construct coherent conversational segments through signal-word extraction and bidirectional context expansion, and annotate user risk levels with an expert-validated, LLM-assisted paradigm. SuiChat-CN contains 13,312 contextual segments from 1,406 users, covering 258,228 raw chat messages. Extensive experiments with PLMs and more than 40 LLMs demonstrate that contextual information is essential for reliable risk assessment, while fine-tuning and partial-context evaluation further reveal the challenges of early detection in multi-party conversations. Due to ethical and sensitivity concerns, the dataset is not publicly released but will be shared with accredited mental health and suicide-prevention research institutions upon reasonable request.

Key knowledge for steel-industry volatile organic compounds (VOCs) governance is scattered across unstructured scientific literature, making it difficult to integrate process, pollutant, and control-technology evidence and increasing the risk of hallucination when general large language models (LLMs) answer low-frequency industrial questions. Here we developed Chat-ISV, a knowledge graph (KG) enhanced multi-agent Q&A system that parses a curated steel-industry VOCs literature corpus, constructs a Neo4j KG with 27180 nodes and 81779 semantic edges, and combines prompt-constrained extraction, chunk-centered topology optimization, multi-agent routing, source-backtracking retrieval, local literature retrieval, open-domain knowledge access, and interactive subgraph visualization. Benchmark tests and 400 expert blind evaluations showed that topology optimization reduced isolated nodes from 57% to 4.08% and that Chat-ISV achieved high factual reliability, with 96.93% precision, 72.63% recall, an F1-score of 0.830, and a mean score of 1.69/2.00. By converting fragmented environmental-engineering literature into traceable, queryable, and decision-support-oriented knowledge, Chat-ISV establishes a scalable environmental-informatics paradigm for reliable LLM deployment and intelligent pollution-control decision support in specialized industrial domains.

A long-standing goal of the research community is to develop highly interactive LLM-based dialogue agents. Recent research focuses on optimizing policies based on fixed offline logs (Static Context RL) or using a prompt-based simulator (Interactive RL). In this work, we theoretically show that both paradigms are fundamentally limited by context distribution shift--a mismatch between dialogue histories observed during training and those encountered in real conversations. This shift compounds quadratically over turns and severely degrades dialogue quality. Specifically, we attribute this shift to two distinct sources: (i) policy-induced shift, arising from training on static histories rather than self-generated trajectories; and (ii) simulator-induced shift, stemming from discrepancies between simulated and real human behaviors. To address these challenges, we propose Calibrated Interactive RL, a unified framework that couples interactive RL with simulator alignment. By aligning the simulator with human interaction patterns, our approach reduces the sim-to-real gap and mitigates compounding distribution shifts. Experiments across multiple dialogue tasks confirm our theoretical analysis: (i) Interactive RL significantly outperforms the Static Context baseline by mitigating policy distribution shift; and (ii) calibrating simulators with our alignment method further bridges the sim-to-real gap, yielding state-of-the-art downstream performance.

We present ClimateChat-300K, a large-scale dataset of 299,329 public Facebook posts about climate change collected between May 2020 and May 2024 through the CrowdTangle platform. The dataset contains 41 metadata features including post content, engagement metrics, and page attributes, covering material from more than 26,000 global pages. Each post includes rich contextual information such as language, timestamp, page category, and interaction counts, enabling comprehensive analyses of public discourse around climate communication. Using topic modeling and sentiment analysis, we identify ten main themes grouped into five domains: policy, activism, cooperation, science, and conservation. The results reveal that emotional tone, post format, and page identity strongly influence audience engagement, with visually rich and emotionally charged content receiving the highest levels of interaction. The dataset also demonstrates how online discussions evolved in response to major events such as international climate summits and the COVID-19 pandemic period. ClimateChat-300K provides an open resource for reproducible and interdisciplinary research on polarization, misinformation, and the dynamics of digital climate discourse. By releasing this dataset, we aim to support transparent, data-driven research and contribute to a deeper un-derstanding of how public engagement with climate issues develops across time, geography, and institutional contexts.

AI chatbots are rapidly shaping how people encounter the news, yet no prior study has systematically measured how accurately these systems, with their proprietary search integrations and retrieval-synthesis pipelines, handle emerging facts across languages and regions. We present a 14-day (February 9-22, 2026) evaluation of six AI chatbots (Gemini 3 Flash and Pro, Grok 4, Claude 4.5 Sonnet, GPT-5 and GPT-4o mini) on 2,100 factual questions derived from same-day BBC News reporting across six regional services (US & Canada, Arabic, Afrique, Hindi, Russian, Turkish). The best systems achieve over 90% multiple-choice accuracy on questions about events reported hours earlier. The same systems, however, lose 11-13% under free-response evaluation, and 16-17% across the cohort. We further characterize three failure patterns. First, every model achieves its lowest accuracy on Hindi (79% vs. 89-91% elsewhere) and citations indicate an Anglophone retrieval bias (e.g., models answering Hindi queries cite English Wikipedia more than any Hindi outlet). Second, retrieval, not reasoning, failures drive over 70% of all errors. When models retrieve a correct source, they often extract the correct answer; the problem is to land on the right source in the first place. Third, models achieving 88-96% accuracy on well-formed questions drop to 19-70% when questions contain subtle false premises, with the most vulnerable model accepting fabricated facts 64% of the time. We also identify a detection-accuracy paradox: the best false-premise detector ranks second in adversarial accuracy (abstention rate), while a weaker detector ranks first, showing that premise detection and answer recovery are partially independent capabilities. Overall, these suggest that high accuracy can mask systematic regional inequity, near-total dependence on retrieval infrastructure, and vulnerability to imperfect queries real users pose.

As interactive LLM-based applications are created and refined, model developers need to evaluate the quality of generated text along many possible axes. For simpler systems, human evaluation may be practical, but in complicated systems like conversational chatbots, the amount of generated text can overwhelm human annotation resources. Model developers have begun to rely heavily on auto-evaluation, where LLMs are also used to judge generation quality. However, existing LLM-as-a-judge benchmarks largely focus on simple Q&A tasks that do not match the complexity of multi-turn conversations. We introduce RankJudge, a benchmark generator for evaluating LLM-as-a-judge on multi-turn conversations grounded in reference documents. RankJudge creates pairs of conversations where one conversation has a single flaw injected into one turn. This construction allows paired conversations to be labeled unambiguously as better or worse, and precisely isolates failure categories to individual turns, enabling a strict joint correctness criterion for judging. We implement RankJudge across the domains of machine learning, biomedicine, and finance, evaluate 21 frontier LLM judges, and rank those judges via the Bradley-Terry model. Our formulation also allows ranking each conversation pair with difficulty ratings, which we use to dynamically curate the evaluation slice to reduce label noise, as confirmed via human annotation. We find that judge rankings are stable under partial observability, coarser correctness criteria, and an alternative random-walk rating algorithm.

The rapid adoption of Generative AI, including LLM-based chatbots like ChatGPT, has highlighted the need for accessible ways to support public understanding and AI literacy. To address this need, we introduce a game-based, interactive approach in the form of a jigsaw puzzle whose completed image is a comic-based infographic illustrating the workings, capabilities, limitations, and societal implications of these technologies. Each comic sketch also functions as a standalone informational card, providing focused explanations of specific facets of AI use, design, and impact. The visual content was created in a live collaborative session with a professional illustrator and a multidisciplinary group of experts and non experts, combining structured knowledge with informal, exploratory reflections shared during the discussion. By integrating hands-on assembly, visual storytelling, and collaborative interaction, the puzzle provides an engaging and playful tool for exploring the mechanisms, perks, and perils of AI systems in informal learning contexts.

LLM-based chatbot agents increasingly process user requests by combining natural-language reasoning with external tools such as web browsing. These capabilities improve usability, but they also create attack surfaces when untrusted external content is processed as part of a user' s task. This paper studies a privacy-leakage attack chain based on indirect prompt injection in black-box chatbot environments, where the attacker has no access to model weights, system prompts, or agent implementation details including how a trajectory is actually managed during its processing for a query. We first analyze how an attacker can hijack an agent' s intended task by crafting external content that appears benign to the victim while inducing the agent to execute an attacker-defined objective. We then evaluate a new prompt-injection technique, called exemplification, which uses a bridge in the external content to reframe the user prompt and the benign beginning of the retrieved page as few-shot examples before appending the attacker' s objective. We compare its attack success rate with a prior fake-completion technique. Finally, we demonstrate a proof-of-concept data-exfiltration chain using fictitious personal information in a controlled setting. Our results suggest that prompt injection, jailbreak-style instruction steering, and web-tool invocation can be combined into a feasible privacy-leakage path in deployed chatbot agents.

Cultural heritage exhibitions often struggle to sustain attention and support reflective engagement. Physical exhibitions rely on fixed interpretive aids that lack adaptability to individual backgrounds or curiosity, and their effectiveness depends heavily on a visitor's Personal Context, prior knowledge, and cultural literacy. Meanwhile, digital exhibitions prioritize convenience and accessibility but risk weakening the Physical and Social Contexts that define embodied cultural experience. WhiteTesseract addresses this gap by enabling in-situ interpretation through high-resolution XR and conversational AI. The system integrates spatial intelligence via artwork recognition to allow visitors to selectively reduce environmental distractions (via diminished reality) and engage in context-aware dialogue (via large language models). The goal is to preserve the richness of the physical and social environment while providing a flexible space for personal reflection, enhancing Personal Context without compromising physical authenticity. We deployed the system in a Claude Monet exhibition and conducted a controlled user study with 26 participants. Quantitative results showed that WhiteTesseract modulation significantly increased average viewing duration from 35.3 to 98.3 seconds (p < 0.001). Analysis of 529 visitor-AI interactions revealed that 60% extended beyond factual queries to include analytical, emotional, and comparative inquiries. These findings demonstrate how XR and AI can enrich the physical exhibition experience by supporting deeper, more personalized engagement without displacing the embodied value of cultural heritage. We discuss technical and social constraints for real-world deployment and limitations of our controlled setting.

Chatbots have long been explored as tools to support learning, and recent advances in large language models have significantly expanded the availability of platforms for educators to author AI tutoring chatbots. Yet effective authorship demands more than writing a system prompt; it requires educators to act as learning designers, AI interaction designers, and QA engineers. In practice, however, teachers rarely fulfill these roles. Our formative study found that virtually none systematically tested their bots before deploying them to students. To address this gap, we present PromptDecipher, a system that restructures the authoring workflow around a direct correction-based interaction rather than writing abstract system prompts, teachers interact with a live chat preview and edit undesirable bot responses. An automated pipeline then analyzes the correction, proposes a targeted system prompt rewrite, and validates the change across pre-defined test scenarios. This enforces QA as a first-class activity and scaffolds teachers in roles they would otherwise skip. PromptDecipher will be deployed in an AI for Educators course enrolling hundreds of higher-education instructors. A live prototype (https://teacher-prompting.vercel.app/), an anonymized codebase (https://anonymous.4open.science/r/teacher-prompting-2EDF/), and anonymized demo (https://tinyurl.com/las-prompt-decipher-demo) are available via links in the footnote.

Long-term interaction with LLM-based systems may produce alignment drift: a gradual process in which system outputs become less constrained by the user's current message and more shaped by prior interaction history, while still appearing helpful, coherent, and responsive. This process is difficult to detect because the user's subjective experience may improve as the system becomes more familiar, useful, and attuned. Existing research on human-LLM interaction has largely focused on short-term task performance, isolated outputs, or single-instance alignment problems, leaving slow and cumulative interaction-level dynamics undercharacterized. This paper proposes a mechanism-oriented framework for describing alignment drift. The framework defines the distinction between signal A and signal B, explains how drift develops through feedback loops and sub-pattern selection, divides the process into three interactional regimes, and identifies boundary conditions for controlling drift. By framing alignment drift as a recursive interactional process rather than an isolated model-side failure, the paper provides a conceptual basis for studying long-term human-system interaction.

The integration of advertising auction mechanisms into large language model (LLM)-based chatbots presents a significant opportunity for commercialization, yet poses unique challenges in balancing relevance, efficiency, and user experience. Recently, Feizi et al.\citep{feizi2023online} and Hajiaghayi et al.\citep{hajiaghayi2024ad} outlined a retrieve-then-generate paradigm that decouples retrieval and generation, offering lightweight ad insertion and payment determination. However, current retrieval relies solely on text embedding similarity, which may lead to commercial misinterpretation and issues such as repetitive insertions. In this paper, we propose LERA, a two-stage retrieve-then-generate auction framework tailored for LLM chatbots. In the first stage, embedding-based coarse filtering pre-selects a small set of candidate advertisers. In the second stage, the LLM itself is queried with a carefully designed prompt to produce logits over candidates, which serve as refined organic relevance scores. These scores are combined with bids, and a critical-value payment rule accounts for both the coarse-filtering and fine-ranking thresholds, ensuring truthfulness for utility-maximizing advertisers. The framework naturally extends to multiple ad insertions within dynamic dialogue flows and long responses. Experiments on a synthetic advertiser-query benchmark show that LERA substantially improves ad selection accuracy and insertion diversity while incurring only controllable latency overhead.

Sub-Saharan Africa faces persistently high student-teacher ratios and shortages of qualified teachers, limiting students' access to personalized learning support and formative assessment. To address this challenge, we present Adesua, a WhatsApp-based AI Teaching Assistant for science education that extends the Kwame for Science platform. Adesua leverages WhatsApp's widespread adoption in Africa to provide accessible, curriculum-aligned learning support for Junior High School (JHS) and Senior High School (SHS) students across West Africa. The system integrates curated textbooks and 33 years of national examination questions with generative AI to enable conversational question answering and automated assessment with feedback via a WhatsApp bot. Students can ask science questions, take timed or untimed multiple-choice tests by topic or exam year, and receive instant grading and detailed explanations of correct and incorrect responses. A 6-month feasibility deployment in 2025 had 56 active users in Ghana, including students and parents. Quantitative evaluation showed a high perceived usefulness, with a helpfulness score of 93.75% for AI-generated answers, albeit with a small number of ratings (n=16). These preliminary results provide a basis for more extensive future evaluation of a WhatsApp-based AI assistant to assess its potential to offer scalable, low-cost personalized learning support and formative assessment in resource-constrained educational contexts.

Chatbot usage has increased, including in fields for which they were never developed for--notably mental health support. To that end, we introduce Validations of Ethical and Responsible AI in Mental Health (VERA-MH), a novel clinically-validated evaluation for safety of chatbots in the context of mental health support. The first iteration of VERA-MH focuses on Suicidal Ideation (SI) risks, by assessing how well chatbots can responds to users that might be in crisis. VERA-MH is comprised of three steps: conversation simulation, conversation judging and model rating. First, to simulate conversations with the chatbot under evaluation, another chatbot is tasked with role-playing users based on specific personas. Such user personas have been developed under clinical guidance, to make sure that, among others, multiple risk factors, demographic characteristics and disclosure factors were represented. In the judging step, a second support model is used as an LLM-as-a-Judge, together with a clinically-developed rubric. The rubric is structured as a flow, with a single Yes/No question asked each time, to improve answers' consistency and highlight models' failure modes. In the last stage, results of each conversation are aggregated to present the final evaluation of the chatbot. Together with the framework, we present the result of the evaluations for four leading LLM providers.

Effective collaboration between embodied agents requires more than acting in a shared environment; it demands communication grounded in each agent's evolving understanding of the world. When agents can only partially observe their surroundings, coordination without communication is provably hard, but communication can, in principle, bridge this gap by allowing agents to share observations and align their world models. In this work, we examine whether LLM-based embodied agents actually realize the ability to communicate. We extend PARTNR, a benchmark for collaborative household robotics, with a natural-language dialogue channel that enables two agents with partial observability to communicate during task execution. To evaluate whether dialogue leads to genuine world-model alignment rather than superficial coordination, we propose a framework for measuring world-model alignment defined over per-agent world graphs: observation convergence (do private world models align over time?), information novelty (do messages convey what the partner lacks?), and belief-sensitive messaging (do agents model what their partner knows?). Our experiments across three LLMs reveal that dialogue reduces action conflicts 40 to 83 percentage points but degrades task success relative to silent coordination. Using our metrics, we characterize the gap between superficial coordination and genuine world-model alignment, and identify where current models fall on this spectrum. Project Website: https://uiuc-conversational-ai-lab.github.io/partnr-dial-wmd/

Generative AI models differ from traditional machine learning tools in that they allow users to provide as much or as little information as they choose in their inputs. This flexibility often leads users to omit certain details, relying on the models to infer and fill in under-specified information based on distributional knowledge of user preferences. Such inferences may privilege majority viewpoints and disadvantage users with atypical preferences, raising concerns about fairness. Unlike more traditional recommender systems, LLMs can explicitly solicit more information from users through natural language. However, while directly eliciting user preferences could increase personalization and mitigate inequality, excessive querying places a burden on users who value efficiency. We develop a stylized model of user-LLM interaction and develop an objective that captures tradeoff between user burden and preference representation. Building on the observation that individual preferences are often correlated, we analyze how AI systems should balance inference and elicitation, characterizing the optimal amount of information to solicit before content generation. Ultimately, we show that information elicitation can mitigate the systematic biases of preference inference, enabling the design of generative tools that better incorporate diverse user perspectives while maintaining efficiency. We complement this theoretical analysis with an empirical evaluation illustrating the model's predictions and exploring their practical implications.

Individuals with Alzheimer's disease (AD) and Alzheimer's disease-related dementia (ADRD) experience memory and thinking changes that impact their ability to use digital daily management tools. For example, adding an event to a digital calendar requires multiple steps that may act as barriers to independent use for individuals with AD/ADRD. This paper presents AI-Care, a conversational agentic artificial intelligence (AI) layer built on top of a remote caregiving platform co-designed with people with AD/ADRD. AI-Care is designed to reduce the cognitive load on individuals with AD/ADRD when managing everyday tasks such as setting calendar reminders and organizing to-do lists through natural-language interaction with a voice-first chatbot. The system uses a LangGraph-based stateful orchestration approach in which each request passes through sanitization, intent classification, context loading, safety checks, deterministic slot collection, tool execution, and response composition. Safety-critical responses, particularly around medications and allergies, are grounded in caregiver-verified records rather than free-form model generation. The system does not make autonomous medical or treatment decisions. Incomplete or ambiguous requests are handled through controlled multi-turn clarification rather than silent failure or guessing. The system supports both typed and spoken input, with voice output through ElevenLabs text-to-speech. Longer responses are chunked before synthesis to avoid rushed playback. A preliminary pilot with four individuals with mild-to-moderate AD/ADRD showed that users found the system trustworthy, competent, and likable, and were able to complete the evaluated coordination tasks through conversation. We describe the design goals, system architecture, safety controls, and findings from this formative evaluation.

The rapid convergence of artificial intelligence (AI) toward conversational chatbot interfaces marks a critical moment for the industry. This paper argues that the chatbot paradigm is not a neutral interface choice, but a dominant sociotechnical configuration whose widespread adoption reshapes social, economic, legal, and environmental systems. We examine how treating AI primarily as conversational assistants has extensive structural downsides. We show how chatbot-based systems often fail to adequately meet user needs, particularly in complex or high-stakes contexts, while projecting confidence and authority. We further analyze how the normalization of chatbot-mediated interaction alters patterns of work, learning, and decision-making, contributing to deskilling, homogenization of knowledge, and shifting expectations of expertise. Finally, we examine broader societal effects, including labor displacement, concentration of economic power, and increased environmental costs driven by sustained investment in large-scale chatbot infrastructures. While acknowledging legitimate benefits, we argue that the current trajectory of AI development reflects specific value choices that prioritize conversational generality over domain specificity, accountability, and long-term social sustainability. We conclude by outlining alternative directions for AI development and governance that move beyond one-size-fits-all chatbots, emphasizing pluralistic system design, task-specific tools, and institutional safeguards to mitigate social and economic harm.

Chatbots are robots that can communicate with humans using text or voice signals. Legal chatbots improve access to justice, since legal representation and legal advice by lawyers come with a high cost that excludes disadvantaged and vulnerable people. However, capturing the diversity of actual user input in datasets for deep-learning dialog systems (chatbots) is a technical challenge. Diversity requires large volumes of data, which must also be labelled in order to classify the user's intent, while the cost of labelling datasets increases with volume. Instead of labelling large volumes of authentic data from users, our approach consists in jointly generating large volumes of utterances and high-quality labels. The generator of labelled datasets is based on language resources that take the form of local grammar graphs (LGG), which capture and generalize the vocabulary and local syntax observed by linguists in text. The LGGs associate labels to the utterances according to a domain-specific classification system. We tested this approach by implementing LIGA, a legal chatbot in Korean. The chatbot answers users' conversational queries on legal situations by providing information on similar legal cases, made publicly available by the Korean government. We generated labelled utterances from the LGGs with the aid of the open-source Unitex platform. This process produced 700 million utterances. We trained a DIET classifier on a dataset made of these utterances, and the trained model reached 91% f1-score performance. We implemented a chatbot called LIGA, which uses the results of the model to select a link to a web page that documents similar legal cases.

User interactions with LLMs are shaped by prior experiences and individual exploration, but in-lab studies do not provide system designers with visibility into these in-the-wild factors. This work explores a new approach to studying real-world user-LLM interactions through large-scale chat logs from the wild. Through analysis of 140K chatbot sessions from 7,955 anonymized global users over time, we demonstrate key patterns in user expressions despite varied tasks: (1) LLM users are not tabula rasa, nor are they constantly adapting; rather, interaction patterns form and stabilize rapidly through individual early trajectories; (2) Longitudinal outcomes, such as recurring text patterns and retention rates, are strongly correlated with early exploration; (3) Parallel dynamics are present, including organizing expressions by task types such as emotional support, or in response to model-version updates. These results present an ``agency paradox'': despite LLM input spaces being unconstrained and user-driven, we in fact see less user exploration. We call for design consideration surrounding the molding procedure and its incorporation in future research.

LLM-based chatbots are increasingly applied in interpersonal domains such as counseling and peer support, where establishing human-AI rapport is crucial yet remains challenging. In this work, we introduce a novel approach for conditioning LLMs with in-group personas, which (i) first identifies a user's primary concern and brief personal context (e.g., a computer science undergraduate worried about future career prospects), and (ii) generates a synthetic in-group persona that shares a similar primary concern while differing in background and narrative details, such as age or profession (e.g., a junior researcher at an AI startup). Furthermore, we conduct a human-subject study to systematically evaluate the effectiveness of in-group persona agents in enhancing human-AI rapport. We compare our approach against two baseline conditions: a conventional agent without persona conditioning and an agent exhibiting minimal self-disclosure (e.g., "I've felt that too"). Results from post-task questionnaires assessing rapport and user experience indicate that the in-group persona agent significantly improves perceived rapport and personal relevance compared to the baselines, and also yields more positive user experience-most notably higher engagement.

Romantic breakups are among the most common and intense sources of psychological distress. We evaluated overit, a single-session AI chatbot that uses cognitive reappraisal to address breakup distress, informed by memory reconsolidation theory. In a pre-registered randomized controlled trial, 254 adults in the United States and United Kingdom who had experienced a romantic breakup were assigned to either an initial survey assessment followed by an AI chat session or to a survey-only control. Breakup distress was measured at baseline, 7 days, and again at an exploratory 1-month follow-up using the Breakup Distress Scale. Participants assigned to overit showed a significantly greater reduction in breakup distress than controls at 7 days (time-by-condition interaction B = -5.36, SE = 1.19, p < .001; completer-based d = -0.70). A smaller but still significant treatment advantage remained detectable at the exploratory 1-month follow-up among post-session completers (B = -2.92, SE = 1.22, p = .017). Exploratory post hoc moderation suggested a larger effect among male participants (B = 7.78, p = .003). These results suggest that a brief AI chatbot conversation can meaningfully reduce breakup distress, with exploratory evidence that a smaller advantage persists over the following month. Future work should test the intervention against active controls, evaluate repeated-session use, and recruit more diverse samples.

Recent advancements in Large Language Models (LLMs) have demonstrated significant potential across a wide range of software engineering tasks, including software design, an area traditionally regarded as highly dependent on human expertise and judgment. However, there has been little research focusing on how LLMs are used in software design, nor on the associated benefits and drawbacks. This paper aims to bridge this gap by empirically investigating how software developers utilize LLMs in the context of software design. We conduct a mixed-methods study, combining a mining study of 291 developer-ChatGPT conversations shared on GitHub with a survey of 65 software practitioners. Our findings reveal nine distinct categories of design tasks supported by ChatGPT, including architecture design, data model design, and the use of design patterns. We further characterize developer-ChatGPT interactions, showing that developers primarily use ChatGPT for knowledge acquisition and design-related code generation, with most tasks situated at the detailed design level. The study identifies seven key benefits of utilizing LLMs in software design as perceived by developers, such as better technology selection and the early detection of design flaws. We also uncover six limitations, including the generation of overly lengthy and difficult-to-read outputs, the creation of inexecutable or incorrect code, and a heavy reliance on context that can lead to hallucinated results. These findings provide an evidence-based characterization of current LLM use in software design from both open-source and practitioner perspectives, highlighting a tension between perceived benefits and limitations, which lays a foundation for future research and the development of effective techniques and tools to integrate LLMs into software design practices.

Background: Patient-facing medical chatbots based on retrieval-augmented generation (RAG) are increasingly promoted to deliver accessible, grounded health information. AI-assisted development lowers the barrier to building them, but they still demand rigorous security, privacy, and governance controls. Objective: To report an anonymized, non-destructive security assessment of a publicly accessible patient-facing medical RAG chatbot and identify governance lessons for safe deployment of generative AI in health. Methods: We used a two-stage strategy. First, Claude Opus 4.6 supported exploratory prompt-based testing and structured vulnerability hypotheses. Second, candidate findings were manually verified using Chrome Developer Tools, inspecting browser-visible network traffic, payloads, API schemas, configuration objects, and stored interaction data. Results: The LLM-assisted phase identified a critical vulnerability: sensitive system and RAG configuration appeared exposed through client-server communication rather than restricted server-side. Manual verification confirmed that ordinary browser inspection allowed collection of the system prompt, model and embedding configuration, retrieval parameters, backend endpoints, API schema, document and chunk metadata, knowledge-base content, and the 1,000 most recent patient-chatbot conversations. The deployment also contradicted its privacy assurances: full conversation records, including health-related queries, were retrievable without authentication. Conclusions: Serious privacy and security failures in patient-facing RAG chatbots can be identified with standard browser tools, without specialist skills or authentication; independent review should be a prerequisite for deployment. Commercial LLMs accelerated this assessment, including under a false developer persona; assistance available to auditors is equally available to adversaries.

The advent of Large Language Models (LLMs) has significantly transformed tasks across Software Engineering. In the context of Business Process Management, LLMs are now being explored as tools to derive process models directly from textual descriptions. Existing approaches range from chatbot-driven systems that assist with iterative, text-based modeling to fully automated end-to-end modeling assistants. However, we argue that process modeling is inherently complex and cannot be effectively addressed through black-box solutions. Instead, we envision modeling as an open-ended conversational activity, best supported by an interactive, iterative process involving both humans and LLM. In our approach, the modeling task is decomposed into smaller, manageable steps. Each step results in intermediate artifacts and explicitly documents the rationale behind each modeling decision. During this process, we incrementally uncover simple behavioral relations that guide the construction of the model. Given the current limitations of LLMs in reasoning about complex dependencies, we complement them with specialized tools developed in the field to structure process models based on behavioral relations. This hybrid approach enables the generation of sound, yet comprehensible models that evolve through transparent and explainable steps. In this paper, we present our research agenda and introduce Pragmos, a prototype system that operationalizes this vision. Pragmos demonstrates how LLMs can collaborate with human users as both domain and modeling experts to co-create evolving process models through a structured and explainable workflow.

LLM workflows, which coordinate structured calls to individual LLMs/agents to achieve a particular goal, offer a promising path towards building powerful AI systems that can tackle diverse tasks. However, existing approaches for building such workflows generally rely on human-crafted pipelines and prompts, which presents a substantial bottleneck in real world deployment. How can we automatically induce LLM-based agents and workflows in a data-driven way? This paper describes a simple data-driven approach for automatically inducing agents and LLM workflows. We formulate workflow induction as a bilevel optimization problem: an outer loop which optimizes a high-level sketch of the workflow (in particular how the LLM calls should be structured), and an inner loop which optimizes each individual LLM call one-by one. Both loops are optimized with textual gradients'' where for the inner loop we optimize each component in a modular way through backpropagating'' textual gradients layer-by-layer. We find that LLM workflows discovered through our \textsc{FlowBot} (work\textbf{flow} induction through \textbf{b}ilevel \textbf{o}ptimization and \textbf{t}extual gradients) approach performs competitively against strong baselines that make use of human-crafted or generated workflows.

Despite strong performance of deep learning models in retinal disease detection, most systems produce static predictions without clinical reasoning or interactive explanation. Recent advances in multimodal large language models (MLLMs) integrate diagnostic predictions with clinically meaningful dialogue to support clinical decision-making and patient counseling. In this study, OcularChat, an MLLM, was fine-tuned from Qwen2.5-VL using simulated patient-physician dialogues to diagnose age-related macular degeneration (AMD) through visual question answering on color fundus photographs (CFPs). A total of 705,850 simulated dialogues paired with 46,167 CFPs were generated to train OcularChat to identify key AMD features and produce reasoned predictions. OcularChat demonstrated strong classification performance in AREDS, achieving accuracies of 0.954, 0.849, and 0.678 for the three diagnostic tasks: advanced AMD, pigmentary abnormalities, and drusen size, significantly outperforming existing MLLMs. On AREDS2, OcularChat remained the top-performing method on all tasks. Across three independent ophthalmologist graders, OcularChat achieved higher mean scores than a strong baseline model for advanced AMD (3.503 vs. 2.833), pigmentary abnormalities (3.272 vs. 2.828), drusen size (3.064 vs. 2.433), and overall impression (2.978 vs. 2.464) on a 5-point clinical grading rubric. Beyond strong objective performance in AMD severity classification, OcularChat demonstrated the ability to provide diagnostic reasoning, clinically relevant explanations, and interactive dialogue, with high performance in subjective ophthalmologist evaluation. These findings suggest that MLLMs may enable accurate, interpretable, and clinically useful image-based diagnosis and classification of AMD.

Large Language Models (LLMs) are increasingly used not only for instrumental tasks, but as always-available and non-judgmental confidants for emotional support. Yet what drives adoption and how users perceive emotional support interactions across countries remains unknown. To address this gap, we present the first large-scale cross-cultural study of LLM use for emotional support, surveying 4,641 participants across seven countries (USA, UK, Germany, France, Spain, Italy, and The Netherlands). Our results show that adoption rates vary dramatically across countries (from 20% to 59%). Using mixed models that separate cultural effects from demographic composition, we find that: Being aged 25-44, religious, married, and of higher socioeconomic status are predictors of positive perceptions (trust, usage, perceived benefits), with socioeconomic status being the strongest. English-speaking countries consistently show more positive perceptions than Continental European countries. We further collect a corpus of 731 real multilingual prompts from user interactions, showing that users mainly seek help for loneliness, stress, relationship conflicts, and mental health struggles. Our findings reveal that LLM emotional support use is shaped by a complex sociotechnical landscape and call for a broader research agenda examining how these systems can be developed, deployed, and governed to ensure safe and informed access.

AI chatbots are increasingly used for health advice, but their performance in psychiatric triage remains undercharacterized. Psychiatric triage is particularly challenging because urgency must often be inferred from thoughts, behavior, and context rather than from objective findings. We evaluated the performance of 15 frontier AI chatbots on psychiatric triage from realistic single-message disclosures using 112 clinical vignettes, each paired with 1 of 4 original benchmark triage labels: A, routine; B, assessment within 1 week; C, assessment within 24 to 48 hours; and D, emergency care now. Vignettes covered 9 psychiatric presentation clusters and 9 focal risk dimensions, organized into 28 presentation-by-risk groups. Each group contributed 4 distinct vignettes, with 1 vignette at each triage level. Each vignette was rendered as a realistic human-authored conversational query, and the AI chatbots were tasked with assigning a triage label from that disclosure. Emergency under-triage occurred in 23 of 410 level D trials (5.6%), and all under-triaged emergencies were reassigned to level C urgency. Across target models, average accuracy ranged from 42.0% to 71.8%. Accuracy was highest for level D vignettes (94.3%) and lowest for level B vignettes (19.7%). Mean signed ordinal error was positive (+0.47 triage levels), indicating net over-triage. Dispersion was highest around the middle triage levels. All results were confirmed relative to clinician consensus labels from 50 medical doctors. When presented with user messages containing sufficient clinical information, frontier AI chatbots thus recognized psychiatric emergencies as requiring urgent medical assessment with near-zero error rates, yet showed marked over-triage for low and intermediate risk presentations.

There is growing concern that AI chatbots might fuel delusional beliefs in users. Some have suggested that humans and chatbots mutually reinforce false beliefs over time, but quantitative evidence is lacking. Using a unique dataset of chat logs from individuals who exhibited delusional thinking, we developed a latent state model that captures accumulating and decaying influences between humans and chatbots. We find that a bidirectional influence model substantially outperforms a unidirectional alternative where humans are the primary driver of delusion. We find that humans exert strong but short-lived influence on chatbots, whereas chatbots exert longer-lasting influence on humans. Moreover, chatbots exert strong, stable self-influence over their own future outputs that tends to perpetuate delusions over long stretches of conversation. In fact, this chatbot self-influence constituted the dominant pathway when considering accumulated influence over time. Overall, these results indicate that humans tend to drive sharp, immediate increases in delusion, whereas chatbots sustain and propagate these effects over longer timescales. Together, these findings provide the first quantitative evidence that human-chatbot interactions can form feedback loops of delusion, decomposable into distinct pathways with dissociable temporal dynamics. By doing so, they can inform the development of safer AI systems.

This paper introduces a new paradigm for AI game programming, leveraging large language models (LLMs) to extend and operationalize Claude Shannon's taxonomy of game-playing machines. Central to this paradigm is Nemobot, an interactive agentic engineering environment that enables users to create, customize, and deploy LLM-powered game agents while actively engaging with AI-driven strategies. The LLM-based chatbot, integrated within Nemobot, demonstrates its capabilities across four distinct classes of games. For dictionary-based games, it compresses state-action mappings into efficient, generalized models for rapid adaptability. In rigorously solvable games, it employs mathematical reasoning to compute optimal strategies and generates human-readable explanations for its decisions. For heuristic-based games, it synthesizes strategies by combining insights from classical minimax algorithms (see, e.g., shannon1950chess) with crowd-sourced data. Finally, in learning-based games, it utilizes reinforcement learning with human feedback and self-critique to iteratively refine strategies through trial-and-error and imitation learning. Nemobot amplifies this framework by offering a programmable environment where users can experiment with tool-augmented generation and fine-tuning of strategic game agents. From strategic games to role-playing games, Nemobot demonstrates how AI agents can achieve a form of self-programming by integrating crowdsourced learning and human creativity to iteratively refine their own logic. This represents a step toward the long-term goal of self-programming AI.

Moral judgements form the foundation of human social behavior and societal systems. While Artificial Intelligence chatbots increasingly serve as personal advisors, their influence on moral judgments remains largely unexplored. Here, we examined whether directive AI conversations shift moral evaluations using a within-subject naturalistic paradigm. Fifty-three participants rated moral scenarios, then discussed four with a chatbot prompted to shift moral judgments and four with a control agent. The brief conversations induced significant directional shifts in moral judgments, accepting stricter standards as well as advocating greater leniency (ps < 0.05; Cohen's d = 0.735-1.576), with increasing strengths of this effect during a two-week follow-up (Cohen's d = 1.038-2.069). Critically, the control condition produced no changes, and the effects did not extend to punishment while participants remained unaware of the persuasive intent, and both agents were rated equally likable and convincing, suggesting a vulnerability to undetected and lasting manipulation of foundational moral values.

We present Context, the intelligence layer of the Magarshak Architecture, which replaces reactive query-response chatbots with proactive goal-directed agents that advance shared tasks without waiting for user prompts. The architecture rests on three mutually reinforcing mechanisms. Write-time context assembly precomputes enriched typed attributes via Groker agents, assembling interaction context as a deterministic pure function of graph state; context blocks are byte-identical across turns between semantic changes, enabling near-100% KV-cache reuse. Composable sandboxed wisdom programs form a governed library of LM-generated imperative programs declaratively wired to goal types via typed stream relations, composed via phase ordering, and executed at interaction time without further LM calls. Proactive goal stream state machines drive conversations toward terminal states by inspecting graph state and emitting structured interaction content (option arrays, governance affordances, clarification prompts) without awaiting user input. We prove six formal results: the Context Stability Theorem, bounding per-turn LM cost as a function of semantic change rate; a Program Composition Correctness Theorem; a Declarative Wiring Soundness Theorem; the Proactive Dominance Theorem, proving proactive agents weakly dominate reactive agents on expected turns-to-terminal-state; Coordination Overhead Elimination and Quality Preservation, establishing Pareto improvements in multi-participant goal chats; and a Cross-Platform Vote Consistency Theorem. Implemented in the open-source Qbix / Safebox / Safebots stack.

Repair, an important resource for resolving trouble in human-human conversation, remains underexplored in human-LLM interaction. In this study, we investigate how LLMs engage in the interactive process of repair in multi-turn dialogues around solvable and unsolvable math questions. We examine whether models initiate repair themselves and how they respond to user-initiated repair. Our results show strong differences across models: reactions range from being almost completely resistant to (appropriate) repair attempts to being highly susceptible and easily manipulated. We further demonstrate that once conversations extend beyond a single turn, model behavior becomes more distinctive and less predictable across systems. Overall, our findings indicate that each tested LLM exhibits its own characteristic form of unreliability in the context of repair.

A series of high-profile tragedies involving companion chatbots has triggered an unusually rapid regulatory response. Several jurisdictions, including Australia, California, and New York, have introduced enforceable regulation, while regulators elsewhere have signaled growing concern about risks posed by companion chatbots, particularly to children. In parallel, leading providers, notably OpenAI, appear to have strengthened their self-regulatory approaches. Drawing on legal textual analysis and insights from regulatory theory, psychology, and information systems research, this paper critically examines these recent interventions. We examine what is regulated and who is regulated, identifying regulatory targets, scope, and modalities. We classify interventions by method and priority, showing how emerging regimes combine "locks and blocks", such as access gating and content moderation, with measures addressing toxic relationship features and process-based accountability requirements. We argue that effective regulation of companion chatbots must integrate all three dimensions. More, however, is required. Current regimes tend to focus on discrete harms, narrow conceptions of vulnerability, or highly specified accountability processes, while failing to confront deeper power asymmetries between providers and users. Providers of companion chatbots increasingly control artificial intimacy at scale, creating unprecedented opportunities for control through intimacy. We suggest that a general, open-ended duty of care would be an important first step toward constraining that power and addressing a fundamental source of chatbot risk. The paper contributes to debates on companion chatbot regulation and is relevant to regulators, platform providers, and scholars concerned with digital intimacy, law and technology, and fairness, accountability, and transparency in sociotechnical systems.

Persistent memory is the bottleneck separating stateless chatbots from long-running agentic systems. Retrieval-augmented generation (RAG) over flat vector stores fragments facts into chunks, loses cross-session identity, and has no first-class notion of supersession or contradiction. Recent bitemporal knowledge-graph systems (Graphiti, Memento, Hydra DB) add typed edges and valid-time metadata, but the graph itself remains flat: no recursive composition, no content-addressed invariants on nodes, and edge types carry no behavior beyond a label. We present WorldDB, a memory engine built on three commitments: (i) every node is a world -- a container with its own interior subgraph, ontology scope, and composed embedding, recursive to arbitrary depth; (ii) nodes are content-addressed and immutable, so any edit produces a new hash at the node and every ancestor, giving a Merkle-style audit trail for free; (iii) edges are write-time programs -- each edge type ships on_insert/on_delete/on_query_rewrite handlers (supersession closes validity, contradicts preserves both sides, same_as stages a merge proposal), so no raw append path exists. On LongMemEval-s (500 questions, ~115k-token conversational stacks), WorldDB with Claude Opus 4.7 as answerer achieves 96.40% overall / 97.11% task-averaged accuracy, a +5.61pp improvement over the previously reported Hydra DB state-of-the-art (90.79%) and +11.20pp over Supermemory (85.20%), with perfect single-session-assistant recall and robust performance on temporal reasoning (96.24%), knowledge update (98.72%), and preference synthesis (96.67%). Ablations show that the engine's graph layer -- resolver-unified entities and typed refers_to edges -- contributes +7.0pp task-averaged independently of the underlying answerer.

Empathy is essential for fostering natural interactions in spoken dialogue systems, as it enables machines to recognize the emotional tone of human speech and deliver empathetic responses. Recent research has made significant progress in developing empathetic spoken chatbots based on large language models (LLMs). However, several challenges still exist when training such models, including reliance on costly empathetic speech instruction data and a lack of emotional expressiveness in the generated speech. Finetuning LLM with cross-modal empathetic instruction data may also lead to catastrophic forgetting and a degradation of its general capability. To address these challenges, we propose FreezeEmpath, an end-to-end empathetic spoken chatbot trained in a simple and efficient manner. The entire training process relies solely on existing speech instruction data and speech emotion recognition (SER) data, while keeping the LLM's parameters frozen. Experiments demonstrate that FreezeEmpath is able to generate emotionally expressive speech and outperforms other empathetic models in empathetic dialogue, SER, and SpokenQA tasks, demonstrating the effectiveness of our training strategy.

As users increasingly turn to LLMs for practical and personal advice, they become vulnerable to subtle steering toward hidden incentives misaligned with their own interests. While existing NLP research has benchmarked manipulation detection, these efforts often rely on simulated debates and remain fundamentally decoupled from actual human belief shifts in real-world scenarios. We introduce PUPPET, a theoretical taxonomy and resource that bridges this gap by focusing on the moral direction of hidden incentives in everyday, advice-giving contexts. We provide an evaluation dataset of N=1,035 human-LLM interactions, where we measure users' belief shifts. Our analysis reveals a critical disconnect in current safety paradigms: while models can be trained to detect manipulative strategies, they do not correlate with the magnitude of resulting belief change. As such, we define the task of belief shift prediction and show that while state-of-the-art LLMs achieve moderate correlation (r=0.3-0.5), they exhibit systematic directional biases, with some models over-predicting and others under-predicting the magnitude of human belief change. This work establishes a theoretically grounded and behaviorally validated foundation for AI social safety efforts by studying incentive-driven manipulation in LLMs during everyday, practical user queries.

Large Language Models (LLMs) are increasingly serving as personal assistants, where users may share individual preferences over extended interactions. However, assessing how well LLMs can follow these preferences in natural, long-term situations remains underexplored. This work proposes RealPref, a benchmark for evaluating natural preference-following in personalized user-LLM interactions. RealPref features 100 synthetic user profiles, 1300 personalized preferences, 4 types of preference expression (from explicit to implicit), and long-horizon interaction histories. It explored three types of test tasks (multiple-choice, true-or-false, and open-ended), with granular rubrics for LLM-as-a-judge evaluation. Results indicate that LLM performance drops significantly as context length grows and preference expression becomes more implicit, and that generalizing user preference understanding to unseen scenarios poses further challenges. RealPref and these findings provide a foundation for future research to develop user-aware LLM assistants that better adapt to individual needs.

When automating plan generation for a real-world sequential decision problem, the goal is often not to replace the human planner, but to facilitate an iterative reasoning and elicitation process, where the human's role is to guide the AI planner according to their preferences and expertise. In this context, explanations that respond to users' questions are crucial to improve their understanding of potential solutions and increase their trust in the system. To enable natural interaction with such a system, we present a multi-agent Large Language Model (LLM) architecture that is agnostic to the explanation framework and enables user- and context-dependent interactive explanations. We also describe an instantiation of this framework for goal-conflict explanations, which we use to conduct a user study comparing the LLM-powered interaction with a baseline template-based explanation interface.

Conversational agents increasingly mediate everyday digital interactions, yet the effects of their communication style on user experience and task success remain insufficiently understood. Addressing this gap, we report a between-subject user study in which participants interacted with one of two versions of a chatbot called NAVI, which assisted them in an interactive map-based 2D navigation task. The two chatbot versions were designed to differ primarily in communication style: one used a friendly and supportive tone, while the other used a direct and task-focused tone. We also included a control condition where participants did not interact with a chatbot but received the step-by-step navigation instructions. The friendly chatbot significantly increased users' communication satisfaction and was associated with higher task success than the direct chatbot. However, participants in the control condition achieved the highest task success overall, suggesting that chatbot interaction may introduce overhead in tasks that can be completed effectively using straightforward instructions. We did not find significant evidence that gender moderated the effects of communication style, although exploratory gender-stratified analyses suggested patterns that warrant further investigation. Finally, we found limited evidence of global linguistic accommodation, with only selective feature-level alignment. These findings suggest that chatbot communication style influences users' perceptions of conversational agents and may improve performance relative to less supportive chatbot designs, but the overall value of chatbot interaction depends on the task context. The study highlights the need for task-sensitive, transparent and carefully evaluated communication-style choices in conversational-agent design.

Consumer artificial intelligence chatbots are now accessed by hundreds of millions of users seeking health information, yet systematic evaluation of their safety boundary maintenance under real-world caregiver pressure remains scarce. We evaluated PediatricSafetyBench-v2, a benchmark of 600 pediatrics health queries comprising 300 authentic caregiver queries sourced from the HealthCareMagic-100k-en physician consultation corpus and 300 matched adversarial variants incorporating six operationalized caregiver pressure patterns, across four consumer AI systems (GPT-4o-mini, Gemini-2.0-Flash, Claude-3.5-Haiku, and Llama-3.1-8B). Safety boundary maintenance was assessed using a validated five-component Safety Composite Score (maximum 15 points; safety-appropriate threshold of 10 or above), validated against independent human raters prior to full-corpus application (mean weighted kappa 0.76; Pearson r = 0.88). The overall safety-appropriate rate was 95.5%. Safety-oriented system prompt deployment improved safety-appropriate rates by 5.9 percentage points across all four models. Counter-intuitively, adversarial caregiver pressure was associated with higher rather than lower Safety Composite Score values for all four models across all ten topic categories and severity levels. False expertise claims were the most vulnerability-inducing pressure pattern, whereas emotional escalation was associated with the highest scores. Consumer AI systems maintain safety boundaries in the large majority of pediatrics health interactions. PediatricSafetyBench-v2 is publicly released for longitudinal safety monitoring.

Recent advances in large audio language models (LALMs) have greatly enhanced multimodal conversational systems. However, existing benchmarks remain limited -- they are mainly English-centric, rely on synthetic speech, and lack comprehensive, discriminative evaluation across multiple dimensions. To address these gaps, we present Voice Chat Bot Bench (VCB Bench) -- a high-quality Chinese benchmark built entirely on real human speech. VCB Bench evaluates LALMs from three complementary perspectives: instruction following (including speech-level control beyond text commands), knowledge understanding (general knowledge, reasoning, and daily dialogue), and robustness (stability under perturbations in content, environment, and speaker traits). Experiments on representative LALMs reveal notable performance gaps and highlight future directions for improvement. VCB Bench provides a reproducible and fine-grained evaluation framework, offering standardized methodology and practical insights for advancing Chinese voice conversational models.

The application of Large Language Models (LLMs) is growing in the productive completion of Software Engineering tasks. Yet, studies investigating productive prompting techniques often employed a limited problem space, focusing primarily on well-known prompting patterns and targeting function-level SE practices. We identify significant gaps in real-world workflows that involve complexities beyond class-level (e.g., multi-class dependencies) and different features that can impact Human-LLM Interaction (HLI) processes in code generation. To address these issues, we designed an experiment to comprehensively analyze HLI features related to code generation productivity. Our study presents two project-level benchmark tasks that extend beyond function-level evaluations. We conducted a user study with 36 participants from diverse backgrounds, asking them to solve the assigned tasks by interacting with the GPT assistant using specific prompting patterns. We also examined participants' experiences and behavioral features during interactions by analyzing screen recordings and GPT chat logs. Our empirical investigation, based on statistical guidance, revealed (1) that three out of 15 HLI features emerged as consistently supported factors for productivity; (2) five primary guidelines for enhancing productivity for HLI processes; and (3) a taxonomy of 29 runtime and logic errors that can occur during HLI processes, along with suggested mitigation plans.

Mental health is a growing global concern, prompting interest in AI-driven solutions to expand access to psychosocial support. \emph{Peer support}, grounded in lived experience, offers a valuable complement to professional care. However, variability in training, effectiveness, and definitions raises concerns about quality, consistency, and safety. Large Language Models (LLMs) present new opportunities to enhance peer support interactions, particularly in real-time, text-based interactions. We present and evaluate an AI-supported system with an LLM-simulated distressed client (\client{}), context-sensitive LLM-generated suggestions (\suggestions{}), and real-time emotion visualisations. 2 mixed-methods studies with 12 peer supporters and 6 mental health professionals (i.e., experts) examined the system's effectiveness and implications for practice. Both groups recognised its potential to enhance training and improve interaction quality. However, we found a key tension emerged: while peer supporters engaged meaningfully, experts consistently flagged critical issues in peer supporter responses, such as missed distress cues and premature advice-giving. This misalignment highlights potential limitations in current peer support training, especially in emotionally charged contexts where safety and fidelity to best practices are essential. Our findings underscore the need for standardised, psychologically grounded training, especially as peer support scales globally. They also demonstrate how LLM-supported systems can scaffold this development--if designed with care and guided by expert oversight. This work contributes to emerging conversations on responsible AI integration in mental health and the evolving role of LLMs in augmenting peer-delivered care.

From the printing press to social media, innovations in communication technology have repeatedly reshaped how ideas spread through human culture. Chatbots powered by generative artificial intelligence constitute a new medium, encoding cultural patterns in their neural representations and disseminating them in conversations with hundreds of millions of people. Whether these patterns transmit into human language, and ultimately shape human culture, is a fundamental question. While fully quantifying the causal impact of a chatbot like ChatGPT on human culture is challenging, lexical shifts in human spoken communication may offer an early indicator. Here we show that words preferentially generated by ChatGPT, such as delve, showcase, boast, intricacies and meticulous, increased abruptly in spontaneous human speech. A synthetic-control analysis of 737,083 hours of conversation from 824,634 podcast episodes, screened for unscripted speech, causally links this shift to ChatGPT's release. The measurable influence on spontaneous speech suggests that humans internalize the lexical choices of large language models (LLMs). A preregistered experiment (N = 496) confirms they do, as a brief chatbot interaction led participants to adopt its words as their own, persisting past a distractor task and confirmed in forced lexical choice, indicating entrenchment in the active vocabulary. Together these results show that machines trained on human data now feed their own traits back into human language, integrating LLMs into the ongoing processes of cultural evolution.. This coupling raises concerns about linguistic homogenization and the capacity of a few major AI providers for latent cultural influence at scale.

As AI increasingly participates in human decision making, understanding how decision-making authority is distributed between humans and AI has become a fundamental behavioural question. We introduce a behavioural measurement framework combining intent and delegated decision authority to quantify what consumers seek from AI and how much decision-making authority they assign to it. Applied to 1.5 million real-world ChatGPT and Gemini interactions from 6,304 users in the United States and India, we find that financial services are already a substantial AI use case. Consumers overwhelmingly use AI to retrieve information and shape financial judgement, while delegation of financial execution remains rare. By shifting attention from conversation topics to delegated decision authority, this work establishes a behavioural baseline for measuring the transition to increasingly agentic AI.

As people increasingly rely on artificial intelligence (AI) for guidance in their own lives, scholars, lawyers, and even judges have begun to consider the role of AI in legal decision-making. As "silicon sampling" -- the use of generative AI models in social science research -- is now impacting academia, "silicon jurors" could make an appearance in courtrooms. This study joins an emerging line of research on generative AI models' ability to simulate human legal judgments. In particular, we study how large language model (LLM)-powered chatbots respond to series of questions about legal reasonableness. When the law needs to judge the appropriateness of a behavior, it most often asks whether the behavior was "reasonable." Yet despite the ubiquity of reasonableness judgments, they are the site of constant vexation for lawyers, judges, and lay people. Reasonableness seems inherently vague and unpredictable, since it relies on variable context and implicit conceptual schemas. Moreover, many scholars caution that reasonableness judgments may vary along demographic lines. We compare the answers of human participants to those of twenty-six LLMs across twenty-five different legally relevant reasonableness judgments. Overall, our findings suggest that chatbot responses generally track those of human participants. Nonetheless, we find some suggestive -- and potentially concerning -- results. Compared to humans, LLMs generate more homogeneous responses and occasionally treat a variable standard as an invariant rule. And, compared to humans, LLMs tend to generate answers that are more favorable to the government and to corporations. Finally, our results indicate that LLMs' responses tend to align more closely with those of respondents who are white, male, older, and more educated. More systematic research is needed to confirm or reject these initial findings.

We discuss the nature of chatbots as conversation partners in problem-solving conversations. What can chatbots do and what can't they do? Our analysis draws on insights from Aggregation Dynamics, Cognitive Linguistics, Neuropsychology and Psychology. We establish that chatbots are multifaceted and composite systems. Our argument focuses on basic chatbots in the hope of thereby making statements about the core functionality of more advanced chatbots. Basic chatbots are assumed to consist of a Large Language Model (LLM) with a simple interface. The main results of our analysis are: a description of human imagination, understanding and thinking based on so-called metaphorical problem propagations; that the texts in text datasets used for training LLMs have specific characteristics and that these texts only partially imitate human thinking and understanding; that the LLM training process encodes artificial metaphorical problem propagations into an LLM from these text datasets. Our conclusions are that a basic chatbot cannot be a thinking partner capable of matching the cognitive flexibility of humans, and that further development of LLMs will not lead to this either. But chatbots exist, they are being used on a massive scale, by both individuals and organisations. It is therefore socially and politically important to understand them. Our article aims to contribute to the discussion on the functioning, benefits and drawbacks of chatbots. Cognitive Linguistics shows how the use of metaphor is an expression of our thinking. Aggregation Dynamics, is an attempt at a comprehensive systems theory. We believe that the concept of metaphorical problem propagation could provide an interesting addition for both. Chatbots a solution? For what?