Conversational Agents

Long-horizon AI agents are becoming increasingly capable, yet their interaction with users remains surprisingly thin. In most workflows, users give an initial instruction, receive only selective textual updates, and lose a clear sense of what the agent is doing or when to step in. This leaves a missing part in the current agent ecosystem: an always-on Jarvis-style mediator that keeps the agent continuously reachable to the user. Such a mediator should support real-time spoken interaction with the user, answer questions without interrupting the worker, proactively report progress or confusion, and inject user guidance back into the agent's execution when useful. In this work, we introduce JarvisBench, a benchmark for measuring the dual value of mediation in long-horizon agent workflows. JarvisBench contains two complementary tracks: an agent-collaboration track that measures whether mediation improves downstream task completion, and a user-interaction track that measures whether mediation makes ongoing execution more understandable, responsive, and accessible to users. We instantiate the benchmark with a modular reference Jarvis prototype and evaluate it on 34 text-only WildClaw tasks executed in OpenClaw. Preliminary results with GPT-5.5, Claude Opus 4.7, Gemini-based, and GPT-based worker agents suggest that Jarvis-style mediation can provide trace-grounded responses to user questions and improve task performance when sparse user guidance is injected at appropriate moments. The results also show that effectiveness depends strongly on the mediator's LLM brain, highlighting both the promise of this missing middle layer and the need for broader community effort. Demo page https://cchen1436.github.io/jarvis

This study introduces a vision-language pipeline that detects risky driving behaviors and generates emotionally expressive responses to support driver awareness and comfort. Although vision-language models have advanced perception and reasoning in autonomous driving, existing systems rarely consider the emotional dimension or real-world user experience. Keep Yelling Assistant (KYA) detects high-risk driving maneuvers in real time, such as sudden cut-ins. It then produces emotional responses through a large language model tailored to driver preferences. The framework comprises two core modules. The vision module uses YOLOv8 variants to detect nearby vehicles and identify risky behaviors such as sudden cut-ins. Key driving metrics, including relative distance, speed, and projected reach time, are extracted and normalized to produce a structured behavior log. The language module processes this log with user-defined emotional tone settings, such as neutral, humorous, and analytical, and generates verbal reactions using state-of-the-art large language models, including ChatGPT-4o, Claude 3, Gemini 2.5, and Copilot. We evaluated the proposed system using dashcam videos containing risky driving behaviors and a user study involving 108 participants. Participants selected preferred response styles, and the large language models were evaluated based on emotional alignment. All models received favorable ratings, although preferences varied across personas. Notably, the combination of YOLOv8s and ChatGPT-4o achieved the highest score of 4.29 out of 5.00. By integrating real-world perception with emotionally adaptive dialogue, KYA introduces a new paradigm for emotionally intelligent in-vehicle artificial intelligence. It offers promising directions for improving safety, trust, and emotional well-being in both conventional and autonomous vehicles.

Dialogue state tracking (DST) is one of the core components in task-oriented dialogue systems. At each turn in a conversation, DST estimates the user belief or dialogue state, which is used as input for downstream modules to predict system actions and generate responses. The increasingly popular dialogue system applications like Google Assistant, Siri and Alexa need to support a large number of services and APIs, resulting in growing attention to the scalability of such systems. Especially for some domains with little or no training data, the capability of transferring existing knowledge of other domains is highly desired. In this paper, we present a novel scalable framework for multi-domain dialogue state tracking. The proposed system leverages the pretrained BERT model to achieve zero-shot generalization, making it easy to quickly adapt to new domains without additional training. The performance of our model is evaluated on recently released schema-based dialogue (SGD) dataset, showing significant improvement compared to previous baseline.

Generative AI chatbots promise to transform English as a Foreign Language (EFL) writing by providing immediate, personalised feedback. However, their pedagogical value depends on how learners engage with them - a process often treated as a "black box." This study uses Transition Network Analysis to model the temporal dynamics of Japanese EFL learners using "Penny," an LLM-powered writing chatbot. Analysis of over 4,500 writing sessions and 21,000 chatbot interactions reveals two dominant behavioural loops: a "Revision Loop," where feedback leads directly to successful error correction, and a "Chat Loop," where learners engage in sustained dialogue with the chatbot following feedback. Crucially, EFL proficiency significantly shapes interaction: high-proficiency learners engage more in open dialogue and negotiation with the chatbot, while low-proficiency learners rely more heavily on repetitive corrective feedback cycles. The findings demonstrate that AI-scaffolded writing is a non-linear, dialogic process and highlight the need for differentiated chatbot design to move beyond simple error correction and foster deeper cognitive engagement for all learners.

Robots are increasingly integrated into everyday contexts, including museums, where they can both entertain and educate visitors. To enhance visitor experience and engagement, we present a novel mixed-agent tour guide system that combines a physical robot with a projected virtual agent that actively participates in the tour through conversation and interaction, achieving the interaction richness of two mobile agents from a single platform. We validate the system through a within-subjects study with 30 participants to assess engagement, quality of experience, and learning performance. Participants experienced different conversational styles and agent configurations, and data were collected via surveys, behavioral sensors, and interviews. Results showed that engagement and quality of experience remained consistent across conditions. Learning performance revealed a significant gender-moderated difference: the mixed-agent conditions improved learning performance for female participants. This suggests that the proposed dyadic conversational style in this paper influenced learning performance differently by gender. Nonetheless, in interviews, participants reported a greater preference for mixed-agent teams regardless of gender, citing interaction as a key factor in their experience.

Evaluating retail conversational agents requires methods beyond lexical-overlap metrics to assess intent alignment, factuality, helpfulness, clarity, tone, and overall response quality. Although LLM-as-a-judge methods provide scalable alternatives to human evaluation, production deployment introduces challenges in governance, reproducibility, cost, schema consistency, traceability, and reliability. We present GenAI Evaluation, a governed, configuration-driven pipeline for large-scale evaluation of retail conversational systems. It processes production chatbot logs through normalization, sharding, asynchronous execution, and schema-constrained LLM scoring. The framework evaluates helpfulness, truthfulness, clarity, tone alignment, and translation-specific dimensions. Selective re-evaluation processes only incomplete, malformed, or schema-invalid records, while schema locking, versioned configurations, validation logs, and record-level provenance support auditability. The framework processes approximately 50,000 records daily and has evaluated more than two million interactions. Validation used 12,980 stratified-random human-labeled records from four trained annotators. Classification covered 14 intents, 156 sub-intents, 18 major domains, and 129 sub-domains. The pipeline achieved a macro F1 score of 0.93 and 89% human-acceptability accuracy for translation.

Young job seekers frequently turn to social media to compare themselves with peers and make sense of career possibilities. However, passive feed browsing creates a paradox: the authentic peer content that provides emotional grounding also triggers potentially detrimental upward social comparison and cognitive overload. Previous work has either structured online user-generated content to reduce noise without changing the passive browsing modality, or built AI-powered career exploration systems that disregard authentic human experiences. To address this gap, we developed JobMate, an interactive system that transforms real social media career posts into persona-grounded conversational AI agents, shifting the interaction from passive scrolling to active, personalized dialogue. We conducted a between-subjects study ($N$ = 24, three disciplines) comparing JobMate with native RedNote browsing. Our study shows that JobMate's AI-mediated dialogue redirected social comparison from potentially detrimental upward comparison toward constructive self-reframing, while promoting sensemaking through active conversational engagement. However, users still relied on the authenticity of real peer content for emotional grounding. We discuss design implications for AI systems that augment authentic online user-generated content consumption across social comparison contexts.

Generative AI is profoundly transforming the core technologies behind conversational systems, shifting from component-based to end-to-end approaches. However, Large Language Models (LLMs) may still generate inconsistencies, a critical issue particularly in Task-Oriented Dialogues (TODs), where system responses must strictly adhere to information from a domain knowledge base (e.g., restaurants in a city). A single hallucination (e.g., suggesting a non-existent restaurant) can lead to severe task failures. We investigate a method for automatically detecting inconsistencies by conceptualizing TODs as a Constraint Satisfaction Problem (CSP), where variables represent dialogue segments referencing the conversational domain, and constraints among variables capture dialogue properties such as turn coherence and adherence to domain knowledge. We propose a pipeline that first identifies variables in a target dialogue and then applies a CSP solver to identify valid solutions. By comparing the target dialogue with valid variable assignments, we can detect inconsistencies and suggest minimal changes to ensure dialogue consistency. We demonstrate the high accuracy of the CSP-based approach in detecting inconsistencies, and provide a detailed analysis of our findings.

AI chatbots are increasingly used for answering health-related questions. This study examines the role of topic type discussed with an AI chatbot and individual characteristics on perceived benefits and risks, intention to use an AI chatbot, and willingness to self-disclose health information. We conducted an online experiment with a 2 (topic type: physical versus psychological, between-subjects) x 2 (topic sensitivity: low versus high, within-subjects) mixed design among a Dutch representative sample (N = 1,388). Results showed that perceived benefits were positively associated with intention and willingness to self-disclose, while perceived risks were negatively associated. Moreover, participants reported higher usage intentions for low-sensitive topics compared to high-sensitive topics. Furthermore, perceptions, intention, and willingness to self-disclose varied by individual characteristics. Overall, our findings suggest that intentions to use AI chatbots and self-disclosure of health-related information are primarily related to perceived benefits and risks and to personal characteristics rather than to topic type.

In this study, we present a large-scale descriptive analysis of the use of an AI-based learning assistant (Syntea) in higher education. Based on objective log data from 77,543 students enrolled in distance studies, we examine usage patterns across gender, age group, study cluster, degree, and study mode. To date, existing research on educational chatbots has largely relied on comparatively small samples and self-reported survey data, while large-scale evidence on actual usage behavior remains limited. Our findings show that Syntea is already embedded in the study routines of many learners, but that usage differs across demographic and structural contexts. By identifying these patterns, our study provides an empirical basis for the further development of AI-based learning support and contributes a large-scale analysis of educational chatbot usage in higher education.

Consumer-facing health chatbots powered by large language models (LLMs) are increasingly used for symptom assessment. However, chatbot development and evaluation often rely on cooperative, articulate, simulated patients. We analysed 2,053 real patient-chatbot conversations and found that communication patterns and expression of emotions vary widely across users. We developed a patient simulator that separately models clinical content, emotional state, conversational strategy, and communication style. In a Turing-inspired evaluation of realism with 15 human graders, simulated conversations were nearly indistinguishable from real ones, with human graders achieving an accuracy of 55%. We used five distinct patient personae, across 1,164 clinician-graded cases, to evaluate the performance of four LLMs in urgency assessment. We found that communication style can significantly alter triage outcomes. Patient-centred conversational artificial intelligence must accommodate communication diversity: systems designed for idealised, rather than realistic, interactions risk underperforming and amplifying health disparities when deployed in the real world.

Turn-taking prediction is a key requirement for social robots involved in human-human interaction, particularly in mediator settings, where the robot must anticipate conversational dynamics rather than merely react to pauses. This work presents a Multimodal Voice Activity Projection (MM-VAP) framework that extends the original audio-only VAP formulation to synchronized audio-visual inputs while preserving its self-supervised future-projection objective. The proposed approach builds on pretrained audio-visual backbones originally optimized for speech-related tasks and adapts them through Low-Rank Adaptation to the multimodal turn-taking problem. After independent speaker encoding, an inter-speaker attention stage models the relational dynamics required to project future voice activity. In addition, a semantic consistency loss is introduced to regularize the 256-state output space according to higher-level dialogue activity patterns. Experiments on NoXi and NoXi+J showed improvements over the current baselines, particularly for some turn-taking events. Additional evaluation on the Haru EDR corpus further supported the suitability of this direction for mediation-oriented human-robot interaction.

Task-oriented dialogue systems often fail before the final breakdown is obvious, but most evaluation only measures failure after the conversation has already gone wrong. We present TRACER, a method for early failure detection in task-oriented dialogue. TRACER predicts from a partial dialogue whether the full conversation will eventually fail by combining simple trajectory signals from belief-state changes with text representations of the evolving dialogue state. We evaluate the method in both oracle and generated belief-state settings, and test how well it works when only 25%, 50%, 75%, or 100% of the dialogue is visible. Across these settings, TRACER detects useful failure signals well before the end of the conversation and outperforms heuristic, classical, and single-stream baselines. These results suggest that early failure detection can provide a practical warning signal for dialogue systems before the interaction fully breaks down.

Conversational agents are increasingly embedded in human collaborative work, yet they remain fundamentally passive and reactive: they respond to explicit user requests rather than proactively recognizing moments when a team would benefit from timely intervention as human collaborators often do. This reactive design substantially limits the use of agents as active participants in multi-user collaboration, where disagreements, ambiguous goals, forgotten constraints, underspecified plans, discussion loops, and imbalanced participation can gradually undermine group progress. To move agents from passive assistants toward active participants in multi-user collaboration, we introduce ProACT, a breakdown-aware agent framework grounded in theories of common ground, collaborative planning, and coordination work. ProACT observes the speaker-attributed conversation history, determines whether the current turn contains a collaboration breakdown requiring intervention, decides whether the agent should stay silent or speak, and, when speaking is needed, routes the case to a targeted collaboration skill. We further introduce the first multi-user collaboration benchmark for evaluating proactive agents across project planning, product design, research collaboration, logistics, education, and resource-constrained decision making. Across 3,244 turn-level examples and five LLM backbones, ProACT consistently improves collaborative appropriateness, non-interruptiveness, conciseness, and judged intervention quality over direct chat.

Large Language Models (LLMs) often struggle with persuasion in high-stakes scenarios. People's individual personalities and concerns require tailored strategies rather than a one-size-fits-all approach. To address this challenge, we focus on a fire-rescue scenario in which an operator must persuade a resident to evacuate as a high-stakes persuasion domain and propose Dialogue Policy Selection (DiPS), a Q-learning framework to dynamically select persuasion strategies adapted to the evolving conversational context. Specifically, we train a critic, trained to maximize the chance of evacuation success, to select a persuasion policy at each turn based on the resident's recent utterances. We then evaluate DiPS against multiple baselines in both simulated and real human interactions. We find that DiPS achieves higher evacuation success than a zero-shot LLM and generic RAG-augmented approach.

University stakeholders often face difficulties in accessing timely and reliable information, especially in developing countries, where there are very few intelligent support systems. Existing rule-based chatbots are unable to handle complex, domain-specific queries and are not well-equipped to adapt to evolving institutional policies. As a fill-in-the-gap solution, we present the multimodal university chatbot with retrieval-augmented generation. The system combines the large language model with semantic retrieval to produce context-based responses from institution-centric resources, such as the university handbook. The system accepts text and image queries through the vision-language model and applies quantized inference for rapid deployment on constrained hardware. A scalable backend built with FastAPI, adjoined with a responsive frontend developed with Next.js, ensures real-time usability. Our multimodal evaluation demonstrates that the system maintains strong satisfaction scores across both text and image queries, despite increased response time for visual inputs. Furthermore, quantitative evaluation shows that hallucination is reduced from 31.7% to 6.6% in our proposed RAG-based system, confirming the effectiveness of retrieval grounding.

Large language model (LLM)-based conversational agents (CAs) are now ubiquitous, creating new opportunities for AI-mediated behavior change. Their capacity to project nuanced personalities and adopt diverse metaphorical roles raises a design question: how should an agent's persona and personality be calibrated to the moment? Recent evidence suggests that (i) moderate personality expression outperforms low or high extremes on trust, enjoyment, and intention to adopt in goal-oriented tasks, and (ii) context-appropriate metaphors outperform static one-note assistants on user experience and uptake. Yet most CAs still fix both persona and style, risking misalignment when dynamics, urgency, and formality vary, for example in medical information seeking, fitness coaching, and reflective learning. We propose a Fluid Personality Framework that jointly adapts (1) the agent's metaphorical persona, such as coach, tutor, librarian, or tool, and (2) its personality expression intensity, low, medium, or high, as a function of task context, user goals and traits, and situational urgency. We sketch the framework and its core design dimensions.

Large language models used in task-oriented dialogue often produce fluent but unsafe responses when backend database calls fail, return empty results, or surface mismatched information, inventing venues, confirmations, or booking details not grounded in the database. We study a lightweight prompting-based recovery approach that improves robustness without retraining or additional model calls. We compare three response strategies, including a guided recovery prompt conditioned on structured database status, across six open-weight model families (DeepSeek-R1, Gemma-2, Llama-3, Mistral, Phi-3, and Qwen-2.5) and four database conditions: empty result, wrong-domain retrieval, API error, and clean retrieval. Using fault-injected benchmarks built on two structurally different datasets, MultiWOZ 2.2 (5 domains) and SGD (20 domains), we find that naive agents hallucinate on 30.5% of failure turns on MultiWOZ and 20.9% on SGD. Our Guided-Retry strategy reduces hallucination by 50% on MultiWOZ (30.5 to 15.3%) and by 42% on SGD (20.9 to 12.2%) without retraining. However, residual hallucination remains substantial (6-37% across models), with wrong-domain failures the hardest case. Results are consistent across both datasets and all six model families, and human annotation shows substantial agreement while supporting the validity of the automatic commitment-safety metric.

AI healthcare chatbots are increasingly used to support health information seeking and self-management, yet their performance and impact on users remains to be studied. This study examines over 15,000 user reviews from 59 AI healthcare chatbot apps to explore how these systems function in everyday informational and emotional contexts. Topic modeling and interpretive analysis identify three recurring breakdowns: access barriers and service unreliability, user experience and interaction quality, and billing and customer support issues. Privacy and security concerns are associated with the most negative experiences. By framing AI healthcare chatbots as information infrastructures, our findings highlight how failures in access, usability, and trust affect users, offering actionable insights for designers, policymakers, and information professionals aiming to improve digital health systems.

Large language models (LLMs) are increasingly being integrated into mental health support tools and other psychologically sensitive conversational applications. In such settings, behavioral stability and consistency are important for trustworthy human-AI interaction. However, semantically similar concerns can be presented through different contextual framings, potentially eliciting different model responses. Such framing-sensitive variability may challenge user expectations regarding system behavior and complicate the assessment of AI reliability. While prior studies have primarily examined such effects at the behavioral level, less is known about how framing-related variation is reflected in the internal representations of aligned language models. In this work, we investigate these effects using controlled matched prompts spanning multiple contextual framing conditions across several instruction-tuned model families. Across architectures, framing systematically alters interpretive response tendencies. Layer-wise probing analyses show that behavior-associated information remains decodable throughout transformer depth, with architecture-dependent variation in decoding strength. Moreover, held-out framing probes remained consistently above chance across architectures despite strong lexical baselines. Activation steering experiments further suggest that framing-associated representational directions can partially modulate downstream behavioral outcomes. Finally, these findings indicate that robustness to contextual variation may represent an important consideration when evaluating the consistency and trustworthiness of conversational AI systems deployed in mental-health-oriented interactions.

Automatic speech and language technologies are still heavily biased toward high-resource languages, limiting their applicability to dialectal and low-resource settings such as Algerian Dialect. This language presents additional challenges including lack of standardized orthography, frequent codeswitching with French, and scarcity of annotated speech resources. This paper addresses the problem of building a complete speech-to-speech conversational system for Algerian Dialect. We propose a modular pipeline integrating automatic speech recognition, natural language understanding, retrieval-augmented generation, and text-to-speech synthesis within a unified architecture. This work is the continuation of our previous work on Algerian dialectal conversational systems Bechiri and Lanasri [2026], extending it from text-based dialogue modeling to full speech-based interaction. We constructed dedicated datasets for ASR, NLU, and TTS in the telecom domain and fine-tune pretrained models for each component. The ASR system is built on Whisper-based adaptation, while the NLU module combines transformer-based embeddings with a task-oriented dialogue framework. A neural TTS system is trained on a newly collected dialectal corpus to enable spoken response generation. Experimental results show strong performance across all components, including low word error rate for ASR, high intent classification and entity recognition scores for NLU, and stable speech synthesis quality. The proposed system provides a reproducible baseline for end-to-end conversational modeling in Algerian Dialect.

Recent LLM role-playing systems build character agents from novels by extracting characters, scenes, and relations. Yet long-narrative role-playing suffers from two failures: Factual Overreach, where shared retrieval or parametric memory lets a character use facts outside its perspective, and Stylistic Monotony, where profile descriptions flatten a character into a fixed voice. To address these failures, we propose REVERIEMEM, a three-layer memory architecture for book-based character agents. The episodic layer stores first-person scene memories; the semantic layer stores visibility-tagged facts; and the personality layer stores situation-dependent speech and behaviour patterns. For evaluation, we construct KBF-QA, a 4,386-question benchmark over eight novels for testing knowledge boundaries. REVERIEMEM improves Knowledge Boundary Fidelity by 34.6 percentage points over the strongest prior method. On BOOKWORLD's five-dimension pairwise narrative protocol, REVERIEMEM achieves a ~ 79% win rate, suggesting that perspective-bounded memory improves both boundary fidelity and character-grounded narrative generation.

Prior research on memory mechanism in RAG-based conversational system has emphasized how memory is stored and retrieved. However, far less is known about how memories with different functional roles influence response quality. Specifically, how they shape an agent's responses under varying conversational contexts and whether they lead to substantively different response behaviors. Existing evaluations in conversational system are also largely reference-based, insufficiently capturing the nuances in responses that may address users' preferences differently. In this work, we probe the impact of different memory types in shaping agents' responses. We present a fine-grained taxonomy of conversational memory, classify retrieved memories into different role types, and design a user-centric evaluation framework that simulates user perspectives. Through comparative experiments on long-term datasets and frontier LLMs, our analysis reveal many differentiated effects of memories: e.g., clarifying memory improves responses' factual accuracy and constraint awareness, making them more correct and personalized; irrelevant memory reduces topic relevance and degrades constraint awareness. Despite the power of frontier LLMs, these findings shed light on how different memory types can be leveraged to produce more personalized responses and inspire further research in this direction.

Graph and multi-agent orchestration frameworks make production large language model (LLM) workflows practical, but they do not by themselves solve conversational continuity when users maintain several interdependent objectives. This conceptual systems paper focuses on the high-complexity end of that design space, where goals can be suspended, resumed, revised, and invalidated by actions in other goals. We introduce the Goal-Oriented Dialogue Runtime (GODR), a framework-neutral design pattern that treats goals, task frames, lifecycle state, invalidation rules, and resumption contracts as first-class runtime objects while delegating bounded execution to graph runtimes, agents, tools, or application programming interfaces (APIs). GODR is not proposed as a replacement for workflow graphs in simple guided processes; it is intended for complex, multi-domain, interruptible conversations where objective continuity cannot be recovered reliably from agent identity, chat history, or execution-graph position alone. The paper formalizes the problem, proposes runtime objects and architecture-selection criteria, and frames evaluation as an agenda for future empirical validation rather than as a measured performance claim.

Conversational AI promises a new kind of preparation for high-stakes workplace negotiations -- personalized, interactive, and capable of simulating realistic resistance. That promise is intuitive. We built Trucey, a theory-driven coaching system, to test it. The system encoded four assumptions: that articulation supports clarification, that personalization builds strategic competence, that chunked delivery reduces cognitive load, and that structured scaffolding removes metacognitive burden. A pre-registered experiment (N=267) and interviews (N=15) complicated each of them. Notably, the static handbook we included as a passive control outperformed both AI conditions on empowerment and usability. We reflect on why: each assumption encoded a specific model of how preparation unfolds, and the findings revealed that conversational AI imposes a linear execution model on a task that is fundamentally recursive. We identify an unexamined scope condition on established HAI design guidelines and close with a sequencing principle -- map before path, path before simulation -- for future AI coaching design.

Conversational AI agents in Customer Experience (CX) typically suffer from a Closed-World Constraint, ignoring high-velocity external shifts like viral trends or outages. Ad-hoc web search attempts to bridge this gap but often introduce prohibitive latency and context poisoning. We introduce PulseCX, a framework that decouples knowledge acquisition from consumption. Adopting a structure-first paradigm, PulseCX employs an asynchronous agent to linearize signals into a Decay-Aware Temporal Knowledge Graph (DA-TKG) governed by reinforcement--decay dynamics to actively manage information lifecycles. By coupling this self-evolving memory with hierarchical intent gating, PulseCX removes synchronous search bottlenecks (<10ms overhead) and drives significant gains in Intent Resolution (IRR) and Customer Satisfaction (s-CSAT) in dynamic environments.

Deploying highly capable personalized conversational agents in resource-constrained or privacy-sensitive environments remains a significant challenge. We identify a fundamental bottleneck in the existing approaches: current training paradigms treat personalization and grounding as a single monolithic learning problem. Under these paradigms, language models are forced to simultaneously address what to say (content grounding) and how to say it in a user-specific way (personalization), which introduces significant computational and optimization challenges. Consequently, contextual grounding is often sacrificed for persona adherence, or vice versa, resulting in responses that are either weakly grounded in the conversational history or insufficiently personalized. In this work, we propose the Generic Response-Augmented Generation (GRAG) framework that decouples these competing objectives by leveraging offline, generic responses from high-capacity, general-purpose LLMs as a semantic and structural scaffold to guide the fine-tuning of smaller, task-specialized models seamlessly in resource-limited environments. By decoupling the content grounding from personalization, GRAG allows the model to focus exclusively on persona injection while remaining firmly anchored to the conversational context. We instantiate the GRAG in two post- and pre-fusion-based architectural variants and evaluate them on multiple benchmark conversational datasets that cover diverse personalization structures. Our results demonstrate that GRAG significantly outperforms state-of-the-art methods that do not use auxiliary scaffolding, yielding up to 47% improvements in ROUGE-2 and 36% in BLEU scores. Ultimately, GRAG offers a generalizable blueprint for building grounding-aware personalized conversational systems in resource-limited environments.

Sleep diaries are central to behavioral sleep medicine and cognitive behavioral therapy for insomnia, yet daily completion is difficult to sustain, and static forms often provide limited context for interpreting night-to-night sleep variation. We designed an LLM-powered conversational voice diary that delivers clinically grounded morning and evening sleep diary questions through proactive smart-speaker prompts, structured conversational intake, and adaptive follow-up dialogue. We evaluated the system in a four-week between-subjects field study with 30 university students, comparing it with a text-based mobile diary using matched diary items, reporting windows, and reminder intervals. Compared with the text-based diary, the conversational voice diary showed higher adherence and elicited more detailed contextual self-report about routines, stressors, environmental conditions, and other sleep-related factors. Participants also described the voice diary as easier to integrate into daily routines, despite longer perceived completion time. However, voice-based conversational intake produced lower completeness for some structured diary fields, revealing a trade-off between expressive richness and structured precision. These findings show both the promise and the challenge of using LLM-powered conversational voice assistants for longitudinal health self-report.

Collecting reliable social data from low-literacy populations remains a persistent challenge, particularly when surveys involve sensitive topics and marginalized communities. Traditional paper-based and web-based survey modalities often suffer from high attrition and incomplete responses due to literacy barriers, social pressure, and interactional discomfort. In this paper, we present findings from an initial field evaluation comparing multiple survey modalities paper-based interviews, digital web-based surveys, conversational AI (convAI) surveys, and convAI enhanced with layered value-sensitive design conducted with low-literacy women across India. Using data from 315 participants, we show that convAI significantly improves survey completion rates relative to traditional modalities, with the highest completion and lowest drop-off observed when value-sensitive and culturally aligned conversational design elements are fully integrated. These results demonstrate the importance of human-centered and value-sensitive interaction design in enabling inclusive, ethical, and scalable data collection; motivating more `AI for social good' applications.

Personal health data from wearables are typically presented through dashboards of charts and summary statistics, requiring users to actively interpret patterns and implications. We explore an alternative interaction paradigm: engaging with personal health data through an embodied conversational agent that facilitates objective data reflection in dialogue with the user. We present a system that combines lightweight preprocessing of wearable data with a Unity-based embodied character. Internally, the system follows a dual-agent design in which an Observer agent extracts descriptive statistics and temporal trends, and a Presenter agent communicates these findings through "spoken statistics," intentionally refraining from clinical advice to isolate the impact of the interaction modality. We evaluate this approach through a simulated-self user study (N=5) using a within-subject design. Participants adopted health personas and goals derived from the LifeSnaps dataset to compare traditional dashboard exploration with embodied conversational reflection. Our evaluation focuses on perceived understanding, the specificity of generated actions, and the cognitive shift from passive viewing to active sensemaking. The paper contributes a functional prototype, a design pattern for objective health data narrative generation, and early empirical insights into how embodiment affects the interpretation of personal health metrics.