Conversational Agents

Romantic breakups are among the most common and intense sources of psychological distress. We evaluated overit, a single-session AI chatbot that uses cognitive reappraisal to address breakup distress, informed by memory reconsolidation theory. In a pre-registered randomized controlled trial, 254 adults in the United States and United Kingdom who had experienced a romantic breakup were assigned to either an initial survey assessment followed by an AI chat session or to a survey-only control. Breakup distress was measured at baseline, 7 days, and again at an exploratory 1-month follow-up using the Breakup Distress Scale. Participants assigned to overit showed a significantly greater reduction in breakup distress than controls at 7 days (time-by-condition interaction B = -5.36, SE = 1.19, p < .001; completer-based d = -0.70). A smaller but still significant treatment advantage remained detectable at the exploratory 1-month follow-up among post-session completers (B = -2.92, SE = 1.22, p = .017). Exploratory post hoc moderation suggested a larger effect among male participants (B = 7.78, p = .003). These results suggest that a brief AI chatbot conversation can meaningfully reduce breakup distress, with exploratory evidence that a smaller advantage persists over the following month. Future work should test the intervention against active controls, evaluate repeated-session use, and recruit more diverse samples.

There is growing interest in exploring user simulation as an alternative to gathering and scoring real user-chatbot interactions for AI chatbot evaluation. For this purpose, it is important to ensure the realism of the simulation, i.e., the extent to which simulated dialogues reflect real dialogues users have with chatbots. Most existing methods evaluating simulation realism produce coarse quality signal and remain solely at the level of individual dialogues. To support more rigorous evaluation in this area, we propose realsim, an evaluation framework that enables practitioners to take a distributional view of real vs. simulated dialogues along 8 dimensions, covering attributes related to the communicative functions of the interaction, user states, and the surface form of user messages. We then instantiate the framework with a curated dataset of 1K multi-turn task-focused real user-chatbot dialogues that cover 16 domains of chatbot applications. Overall, we find that simulated users tend to struggle at capturing communication frictions that real users introduce to interactions, which could make evaluations based on such simulations overly optimistic. We also observe variability in performance across different domains, which may indicate a need for domain-specific user simulators.

Research funding discovery remains fundamentally fragmented: researchers navigate disparate agency portals (e.g., in the United States, NSF, NIH, DARPA, Grants.gov, and many others) with heterogeneous interfaces, search capabilities, and data schemas. We present a compound AI system that unifies this landscape through two tightly coupled components: (1) an aggregation layer that autonomously collects, normalizes, and indexes almost 12,000 federal and nonprofit opportunities from fragmented sources via LLM-equipped browser agents, maintaining a biweekly-updated unified database; and (2) an agentic ReAct-based query processing layer that interprets research context (including from PDF documents) and employs hybrid search combining a structured index with selective web search to retrieve relevant opportunities - while avoiding LLM hallucination. The conversational interface supports iterative refinement through multi-turn interactions, allowing researchers to progressively apply constraints without reformulating their core research description. Results stream in real time with full transparency of intermediate reasoning, enabling appropriate calibration of user trust. Currently used by almost 3,000+ users, our approach demonstrates the feasibility of compound AI in reducing grant discovery time from 30--45 minutes (manual, fragmented portal searches) to under 10 minutes (unified, conversational search).

Large language models (LLMs) are increasingly used in emotionally charged situations involving interpersonal conflict, frustration, and distress. While prior safety research has focused on preventing explicit harms such as toxic or policy-violating content, less attention has been paid to conversational behaviors that may unintentionally escalate conflict. In this paper, we investigate whether LLMs can be guided toward more de-escalating dialogue behavior through lightweight prompt-level constraints derived from Nonviolent Communication (NVC). We reformulate NVC principles as process-oriented guidelines that discourage blame attribution, emphasize attention to users' emotional experiences, and encourage clarification before advice. Using a dual-agent simulation framework across multiple instruction-tuned models and user resistance levels, we show that NVC-constrained prompting consistently reduces conversational escalation and stabilizes interactions with highly resistant users. These results suggest that simple communication constraints can meaningfully improve the trustworthiness of LLM dialogue in conflict-prone settings.

Agent orchestration frameworks -- LangGraph, CrewAI, Google ADK, OpenAI Agents SDK, and others -- place an external orchestrator above the LLM, tracking state and injecting routing instructions at every turn. We present a controlled comparison showing that for procedural tasks, this architecture is dominated by a simpler alternative: putting the entire procedure in the system prompt and letting the model self-orchestrate. Across three domains -- travel booking (14 nodes), Zoom technical support (14 nodes), and insurance claims processing (55 nodes) -- we evaluate 200 conversations per condition using LLM-as-judge scoring on five quality criteria. The in-context approach scores 4.53--5.00 on a 5-point scale while a LangGraph orchestrator using the same model scores 4.17--4.84. The orchestrated system fails on 24% of travel, 9% of Zoom, and 17% of insurance conversations, compared to 11.5%, 0.5%, and 5% for the in-context baseline. While external orchestration may have been necessary for earlier models, advances in frontier model capabilities have made it unnecessary for multi-turn conversations following a defined procedure.

Task-based dialogue systems assist users in achieving specific goals, such as executing actions or retrieving information, through natural language interactions. Accurate coreference resolution is essential, as it involves identifying object references within the dialogue - a task that becomes increasingly challenging in visually grounded environments characterized by complex scenes and diverse object metadata. However, coreference resolution in task-based dialogue remains limited by poor generalization across domains and heavy reliance on supervised models that often overfit to dataset-specific artifacts. In this work, we propose a unimodal test-time reasoning approach that enables large language models (LLMs) to reason over detailed object metadata and dialogue history to improve coreference resolution. Empirical results on the SIMMC 2.1 dataset demonstrate that LLMs can generate step-by-step reasoning processes that effectively align dialogue context with objects present in the scene. Extensive experiments highlight the models' ability to link conversations and objects accurately. Moreover, we show that test-time reasoning under few-shot settings generalizes effectively to unseen scenarios and novel objects, outperforming encoder-based supervised methods in cross-domain evaluations. These findings underscore the critical role of structured metadata and careful prompt engineering in enhancing the robustness and generalization of task-oriented dialogue systems.

LLMs and speech assistants are increasingly used for task-oriented interactions, yet their evaluation often relies on controlled scenarios that fail to capture the variability and complexity of real user requests. Drink ordering, for example, involves diverse named entities, drink types, sizes, customizations, and brand-specific terminology, as well as spontaneous speech phenomena such as hesitations and self-corrections. To address this gap, we introduce StarDrinks, a test set in English and Korean containing speech utterances features, transcriptions, and annotated slots. Our dataset supports speech-to-slots SLU, transcription-to-slots NLU, and speech-to-transcription ASR evaluation, providing a realistic benchmark for model robustness and generalization in a linguistically rich, real-world task.

Recent advances in large language models and agentic frameworks have enabled virtual customer assistants (VCAs) for complex support. We present SecMate, a multi-agent VCA for cybersecurity troubleshooting that integrates device, user, and service specificity from conversational and device-level signals. Device specificity is provided by a lightweight local diagnostic utility, while user specificity relies on implicit proficiency inference and profile-aware troubleshooting. Service specificity is achieved through a proactive, context-aware recommender. We evaluate SecMate in a controlled study with 144 participants and 711 conversations. Device-level evidence increased correct resolutions from about 50% to over 90% relative to an LLM-only baseline, while step-by-step guidance improved pleasantness and reduced user burden. The recommender achieved high relevance (MRR@1=0.75), and participants showed strong willingness to substitute human IT support at costs well below human benchmarks. We release the full code base and a richly annotated dataset to support reproducible research on adaptive VCAs.

Large Language Models are being increasingly deployed as the decision-making core of autonomous agents capable of effecting change in external environments. Yet, in conversational benchmarks, which simulate real-world customer-centric issue resolution scenarios, these agents frequently fail due to the cascading effects of incorrect decision-making. These challenges are particularly pronounced for open-source LLMs with smaller parameter sizes, limited context windows, and constrained inference budgets, which contribute to increased error accumulation in agentic settings. To tackle these challenges, we present the Failure-Aware Meta-Agentic (FAMA) framework. FAMA operates in two stages: first, it analyzes failure trajectories from baseline agents to identify the most prevalent errors; second, it employs an orchestration mechanism that activates a minimal subset of specialized agents tailored to address these failures by injecting a targeted context for the tool-use agent before the decision-making step. Experiments across open-source LLMs demonstrate performance gains up to 27% across evaluation modes over standard baselines. These results highlight that targeted curation of context through specialized agents to address common failures is a valuable design principle for building reliable, multi-turn tool-use LLM agents that simulate real-world conversational scenarios.

This Article argues that conversations with companion chatbot should be subject to a clear structural distinction between commercial and non-commercial contexts. The insertion of undisclosed promotional content into affective or relational exchanges should be prohibited, as it collapses the boundary between market transaction and communicative intimacy in ways that erode user autonomy and conversational context. The Article begins by theorizing digital companionship as a sociotechnical form that reconfigures intimacy, dependence and relational vulnerability. It then introduces the potential economic harms derived from conversational advertising. The Article ultimately argues for a firm legal and social distinction between commercial and non-commercial conversational contexts as a precondition for the responsible stabilization of these technologies within social life.

Cross-domain task-oriented dialogue requires reasoning over implicit and explicit feasibility constraints while planning long-horizon, multi-turn actions. Large language models (LLMs) can infer such constraints but are unreliable over long horizons, while Reinforcement learning (RL) optimizes long-horizon behavior yet cannot recover constraints from raw dialogue. Naively coupling LLMs with RL is therefore brittle: unverified or unstructured LLM outputs can corrupt state representations and misguide policy learning. Motivated by this, we propose Verified LLM-Knowledge empowered RL (VLK-RL), a hybrid framework that makes LLM-derived constraint reasoning usable for RL. VLK-RL first elicits candidate constraints with an LLM and then verifies them via a dual-role cross-examination procedure to suppress hallucinations and cross-turn inconsistencies. The verified constraints are mapped into ontology-aligned slot-value representations, yielding a structured, constraint-aware state for RL policy optimization. Experiments across multiple benchmarks demonstrate that VLK-RL significantly improves generalization and robustness, outperforming strong single-model baselines on long-horizon tasks.

Psychiatric intake is a sequential, high-stakes information-gathering process in which clinicians must decide what to ask, in what order, and how to interpret incomplete or ambiguous responses under limited time. Despite growing interest in conversational AI for healthcare, there is still limited infrastructure for conversational AI in this application. Accordingly, we formulate this task as a question-selection problem with clinically grounded questions, known target information, and controllable patient difficulty. We also introduce a task-specific question-selection benchmark based on a bank of 655 clinician-authored intake questions and corresponding synthetic patient vignettes with 5 different behavioral conditions. In our evaluation, we compare random questioning, a clinical psychiatric intake form baseline, and an LLM-guided adaptive policy across 300 interview sessions spanning four patients and five behavioral conditions. Across the benchmark, the clinically ordered fixed form substantially outperforms random questioning, and the LLM-guided policy achieves the strongest overall recovery. The advantage of adaptation grows sharply under patient behavior that is less amenable to field recovery, especially under guarded-concise conditions. These findings suggest that performance in conversational clinical systems depends not only on language understanding after information is disclosed, but also on whether the system reaches the right topics within a limited interaction budget. More broadly, the benchmark provides a controlled framework for studying how clinical structure and adaptive follow-up contribute to information recovery in interactive clinical machine learning.

Moral judgements form the foundation of human social behavior and societal systems. While Artificial Intelligence chatbots increasingly serve as personal advisors, their influence on moral judgments remains largely unexplored. Here, we examined whether directive AI conversations shift moral evaluations using a within-subject naturalistic paradigm. Fifty-three participants rated moral scenarios, then discussed four with a chatbot prompted to shift moral judgments and four with a control agent. The brief conversations induced significant directional shifts in moral judgments, accepting stricter standards as well as advocating greater leniency (ps < 0.05; Cohen's d = 0.735-1.576), with increasing strengths of this effect during a two-week follow-up (Cohen's d = 1.038-2.069). Critically, the control condition produced no changes, and the effects did not extend to punishment while participants remained unaware of the persuasive intent, and both agents were rated equally likable and convincing, suggesting a vulnerability to undetected and lasting manipulation of foundational moral values.

Situated dialogue requires speakers to maintain a reliable representation of shared context rather than reasoning only over isolated utterances. Current conversational agents often struggle with this requirement, especially when the common ground must be preserved beyond the immediate context window. In such settings, fine-grained distinctions are frequently compressed into purely textual representations, leading to a critical failure mode we call \emph{representational blur}, in which similar but distinct entities collapse into interchangeable descriptions. This semantic flattening creates an illusion of grounding, where agents appear locally coherent but fail to track shared context persistently over time. Inspired by the role of mental imagery in human reasoning, and based on the increased availability of multimodal models, we explore whether conversational agents can be given an analogous ability to construct some depictive intermediate representations during dialogue to address these limitations. Thus, we introduce an active visual scaffolding framework that incrementally converts dialogue state into a persistent visual history that can later be retrieved for grounded response generation. Evaluation on the IndiRef benchmark shows that incremental externalization itself improves over full-dialog reasoning, while visual scaffolding provides additional gains by reducing representational blur and enforcing concrete scene commitments. At the same time, textual representations remain advantageous for non-depictable information, and a hybrid multimodal setting yields the best overall performance. Together, these findings suggest that conversational agents benefit from an explicitly multimodal representation of common ground that integrates depictive and propositional information.

We present Context, the intelligence layer of the Magarshak Architecture, which replaces reactive query-response chatbots with proactive goal-directed agents that advance shared tasks without waiting for user prompts. The architecture rests on three mutually reinforcing mechanisms. Write-time context assembly precomputes enriched typed attributes via Groker agents, assembling interaction context as a deterministic pure function of graph state; context blocks are byte-identical across turns between semantic changes, enabling near-100% KV-cache reuse. Composable sandboxed wisdom programs form a governed library of LM-generated imperative programs declaratively wired to goal types via typed stream relations, composed via phase ordering, and executed at interaction time without further LM calls. Proactive goal stream state machines drive conversations toward terminal states by inspecting graph state and emitting structured interaction content (option arrays, governance affordances, clarification prompts) without awaiting user input. We prove six formal results: the Context Stability Theorem, bounding per-turn LM cost as a function of semantic change rate; a Program Composition Correctness Theorem; a Declarative Wiring Soundness Theorem; the Proactive Dominance Theorem, proving proactive agents weakly dominate reactive agents on expected turns-to-terminal-state; Coordination Overhead Elimination and Quality Preservation, establishing Pareto improvements in multi-participant goal chats; and a Cross-Platform Vote Consistency Theorem. Implemented in the open-source Qbix / Safebox / Safebots stack.

Repair, an important resource for resolving trouble in human-human conversation, remains underexplored in human-LLM interaction. In this study, we investigate how LLMs engage in the interactive process of repair in multi-turn dialogues around solvable and unsolvable math questions. We examine whether models initiate repair themselves and how they respond to user-initiated repair. Our results show strong differences across models: reactions range from being almost completely resistant to (appropriate) repair attempts to being highly susceptible and easily manipulated. We further demonstrate that once conversations extend beyond a single turn, model behavior becomes more distinctive and less predictable across systems. Overall, our findings indicate that each tested LLM exhibits its own characteristic form of unreliability in the context of repair.

Conversational agents, such as ChatGPT and Doubao, have become essential daily assistants for billions of users. To further enhance engagement, these systems are evolving from passive responders to proactive companions. However, existing efforts focus on activation within ongoing dialogues, while overlooking a key real-world bottleneck. In the conversation initiation stage, users may have a vague need but no explicit query intent, creating a first-message barrier where the conversation holds before it begins. To overcome this, we introduce Conversation Starter Generation: generating personalized starters to guide users into conversation. However, unlike in-conversation stages where immediate context guides the response, initiation must operate in a cold-start moment without explicit user intent. To pioneer in this direction, we present IceBreaker that frames human ice-breaking as a two-step handshake: (i) evoke resonance via Resonance-Aware Interest Distillation from session summaries to capture trigger interests, and (ii) stimulate interaction via Interaction-Oriented Starter Generation, optimized with personalized preference alignment and a self-reinforced loop to maximize engagement. Online A/B tests on one of the world's largest conversational agent products show that IceBreaker improves user active days by +0.184% and click-through rate by +9.425%, and has been deployed in production.

Large language models (LLMs) can generate fluent dialogue, but prior works lack situational grounding, dynamic strategy control, and evaluation aligned with clinical standards in motivational interviewing (MI). We introduce StoryMI, a multi-LLM agent framework for controllable MI dialogue generation, where questionnaire-based client profiles are expanded into situational stories that provide narrative context for the dialogue. Therapist and client agents generate MI-coded utterances guided by MI codes selected by the interaction agent, while an interaction agent dynamically coordinates exchanges to control MI strategies during a multi-turn conversation. We propose a two-level evaluation protocol: lexical metrics and MI-specific measures of macro-level counseling strategies, alongside LLM-as-judge and human expert assessments. We construct a dataset of 6K simulated MI dialogues grounded in 1K questionnaire-story pairs, covering 12 MI codes and 13 symptom domains, and benchmark six open- and closed-source LLMs. Our results show that situational grounding and macro-level control can improve MI adherence and clinical plausibility, demonstrating the effectiveness of a structured multi-agent workflow for psychotherapy dialogue generation. We provide code and data for reproducibility.

Recent end-to-end spoken dialogue models enable natural interaction. However, as user demands become increasingly complex, models that rely solely on conversational abilities often struggle to cope. Incorporating agentic capabilities is therefore essential: by enabling tool use, these models can extend their knowledge boundaries and better solve real-world tasks. Yet, existing research has largely concentrated on core perception and generation, with comparatively limited exploration of such tool-augmented extensions. To bridge this gap, we present VoxMind, an integrated framework designed to equip end-to-end spoken dialogue models with comprehensive agentic abilities. Leveraging our curated 470-hour AgentChat dataset, we incorporate a "Think-before-Speak" mechanism, enabling the model to internalize structured reasoning as a critical prerequisite for planning and response generation. Furthermore, to mitigate latency bottlenecks caused by large-scale tool integration, we propose a Multi-Agent Dynamic Tool Management architecture. By asynchronously delegating retrieval tasks to an auxiliary agent aligned with the main model's reasoning trajectory, this system effectively decouples inference latency from toolset size. Experimental results confirm that VoxMind achieves significant improvements in agent performance: compared with strong baselines, the task completion rate increases from 34.88% to 74.57%, outperforming Gemini-2.5-Pro on spoken agent tasks while preserving general conversational quality. The source code and associated data are publicly available at https://github.com/MM-Speech/VoxMind.

In psychological support and emotional companionship scenarios, the core limitation of large language models (LLMs) lies not merely in response quality, but in their reliance on local next-token prediction, which prevents them from maintaining the temporal continuity, stage awareness, and user consent boundaries required for multi-turn intervention. This stateless characteristic makes systems prone to premature advancement, stage misalignment, and boundary violations in continuous dialogue. To address this problem, we argue that the key challenge in process-oriented emotional support is not simply generating natural language, but constructing a sustainably updatable external situational structure for the model. We therefore propose LEKIA 2.0, a situated LLM architecture that separates the cognitive layer from the executive layer, thereby decoupling situational modeling from intervention execution. This design enables the system to maintain stable representations of the user's situation and consent boundaries throughout ongoing interaction. To evaluate this process-control capability, we further introduce a Static-to-Dynamic online evaluation protocol for multi-turn interaction. LEKIA achieved an average absolute improvement of approximately 31% over prompt-only baselines in deep intervention loop completion. The results suggest that an external situational structure is a key enabling condition for building stable, controllable, and situated emotional support systems.

Higher education instructors often lack timely and pedagogically grounded support, as scalable instructional guidance remains limited and existing tools rely on generic chatbot advice or non-scalable teaching center human-human consultations. We present TeachingCoach, a pedagogically grounded chatbot designed to support instructor professional development through real-time, conversational guidance. TeachingCoach is built on a data-centric pipeline that extracts pedagogical rules from educational resources and uses synthetic dialogue generation to fine-tune a specialized language model that guides instructors through problem identification, diagnosis, and strategy development. Expert evaluations show TeachingCoach produces clearer, more reflective, and more responsive guidance than a GPT-4o mini baseline, while a user study with higher education instructors highlights trade-offs between conversational depth and interaction efficiency. Together, these results demonstrate that pedagogically grounded, synthetic data driven chatbots can improve instructional support and offer a scalable design approach for future instructional chatbot systems.

Robust voice agents require exposure to the full diversity of how people interact through speech. However, obtaining enough spoken interactions is prohibitively expensive. Building spoken user simulators that address this requires large-scale spoken task-oriented dialogue (TOD) data encompassing spoken user behaviors, yet existing datasets are limited in scale and domain coverage, with no systematic pipeline for augmenting them. To address this, we introduce SpokenTOD, a spoken TOD dataset of 52,390 dialogues and 1,034 hours of speech augmented with four spoken user behaviors---cross-turn slots, barge-in, disfluency, and emotional prosody---across diverse speakers and domains. Building on SpokenTOD, we present SpokenUS, a spoken user simulator grounded in TOD that decides when to speak through a dedicated turn-taking head. SpokenUS achieves comparable goal coverage to much larger models while substantially outperforming all baselines in human MOS, disclosing slot values gradually across the dialogue as humans do rather than front-loading them. Further analysis confirms that SpokenUS's spoken behaviors pose meaningful challenges to voice agents, making it a practical tool for evaluating more robust spoken dialogue systems. Our code is available at https://github.com/holi-lab/SpokenUS.

In cognitive science and linguistic theory, dialogue is not seen as a chain of independent utterances but rather as a joint activity sustained by coherence, consistency, and shared understanding. However, many systems for open-domain and personalized dialogue use surface-level similarity metrics (e.g., BLEU, ROUGE, F1) as one of their main reporting measures, which fail to capture these deeper aspects of conversational quality. We re-examine a notable retrieval-augmented framework for personalized dialogue, LAPDOG, as a case study for evaluation methodology. Using both human and LLM-based judges, we identify limitations in current evaluation practices, including corrupted dialogue histories, contradictions between retrieved stories and persona, and incoherent response generation. Our results show that human and LLM judgments align closely but diverge from lexical similarity metrics, underscoring the need for cognitively grounded evaluation methods. Broadly, this work charts a path toward more reliable assessment frameworks for retrieval-augmented dialogue systems that better reflect the principles of natural human communication.

Conversational agents increasingly mediate everyday digital interactions, yet the effects of their communication style on user experience and task success remain insufficiently understood. Addressing this gap, we report a between-subject user study in which participants interacted with one of two versions of a chatbot called NAVI, which assisted them in an interactive map-based 2D navigation task. The two chatbot versions were designed to differ primarily in communication style: one used a friendly and supportive tone, while the other used a direct and task-focused tone. We also included a control condition where participants did not interact with a chatbot but received the step-by-step navigation instructions. The friendly chatbot significantly increased users' communication satisfaction and was associated with higher task success than the direct chatbot. However, participants in the control condition achieved the highest task success overall, suggesting that chatbot interaction may introduce overhead in tasks that can be completed effectively using straightforward instructions. We did not find significant evidence that gender moderated the effects of communication style, although exploratory gender-stratified analyses suggested patterns that warrant further investigation. Finally, we found limited evidence of global linguistic accommodation, with only selective feature-level alignment. These findings suggest that chatbot communication style influences users' perceptions of conversational agents and may improve performance relative to less supportive chatbot designs, but the overall value of chatbot interaction depends on the task context. The study highlights the need for task-sensitive, transparent and carefully evaluated communication-style choices in conversational-agent design.

Flowchart-oriented dialogue (FOD) systems aim to guide users through multi-turn decision-making or operational procedures by following a domain-specific flowchart to achieve a task goal. In this work, we formalize flowchart reasoning in FOD as grounding user input to flowchart nodes at each dialogue turn while ensuring node transition is consistent with the correct flowchart path. Despite recent advances of LLMs in task-oriented dialogue systems, adapting them to FOD still faces two limitations: (1) LLMs lack an explicit mechanism to represent and reason over flowchart topology, and (2) they are prone to hallucinations, leading to unfaithful flowchart reasoning. To address these limitations, we propose FloCA, a zero-shot flowchart-oriented conversational agent. FloCA uses an LLM for intent understanding and response generation, while delegating flowchart reasoning to an external tool that performs topology-constrained graph execution, ensuring faithful and logically consistent node transitions across dialogue turns. We further introduce an evaluation framework with an LLM-based user simulator and five new metrics covering reasoning accuracy and interaction efficiency. Extensive experiments on FLODIAL and PFDial datasets highlight the bottlenecks of existing LLM/VLM-based methods and demonstrate the superiority of FloCA. The code and dataset are publicly available at https://github.com/Jinzi-Zou/FloCA-flowchart-reasoning.

Generative social agents (GSAs) use artificial intelligence to autonomously communicate with human users in a natural and adaptive manner. Currently, there is a lack of theorizing regarding interactions with GSAs, and likewise, few guidelines exist for studying how they influence user attitudes and behaviors. Consequently, we propose the Knowledge-based Persuasion Model (KPM) as a novel theoretical framework. According to the KPM, a GSA's self-, user-, and context-knowledge drives its persuasive behavior, which in turn shapes attitudes and behaviors of a responding human user. Building on existing research, the model offers a structured approach to studying interactions with GSAs, supporting the development of agents that motivate rather than manipulate human users. Accordingly, the KPM encourages the integration of responsible GSAs that adhere to social norms and ethical standards with the goal of increasing user wellbeing. A preliminary evaluation study, as well as implications of the KPM for research and application domains such as healthcare and education are discussed.

As LLM-based agents are increasingly used in long-term interactions, cumulative memory is critical for enabling personalization and maintaining stylistic consistency. However, most existing systems adopt an ``all-or-nothing'' approach to memory usage: incorporating all relevant past information can lead to \textit{Memory Anchoring}, where the agent is trapped by past interactions, while excluding memory entirely results in under-utilization and the loss of important interaction history. We show that an agent's reliance on memory can be modeled as an explicit and user-controllable dimension. We first introduce a behavioral metric of memory dependence to quantify the influence of past interactions on current outputs. We then propose \textbf{Stee}rable \textbf{M}emory Agent, \texttt{SteeM}, a framework that allows users to dynamically regulate memory reliance, ranging from a fresh-start mode that promotes innovation to a high-fidelity mode that closely follows interaction history. Experiments across different scenarios demonstrate that our approach consistently outperforms conventional prompting and rigid memory masking strategies, yielding a more nuanced and effective control for personalized human-agent collaboration.

While Large Language Model (LLM) role-playing agents have advanced rapidly, it remains unclear which profile elements genuinely drive role-playing quality. To bridge this gap, we introduce a systematic diagnostic framework that disentangles the impact of character profiles along three axes: Familiarity (Known vs. Unknown), Structure (Structured vs. Unstructured), and Disposition (Moral vs. Immoral). Utilizing a unified hierarchical schema (5 dimensions, 28 fields), we construct a controlled dataset of 211 personas and evaluate five LLMs on both single- and multi-turn interactions. Our results reveal a striking asymmetry: \textbf{Familiarity} and \textbf{Structure} show negligible impact, while \textbf{Disposition} produces large, consistent performance degradation for immoral characters across all conditions. Further analyses suggest that the Moral--Immoral gap is amplified by post-SFT alignment, and that this degradation varies substantially across profile attributes. To mitigate this bottleneck, we propose Field-Aware Contrastive Decoding (FACD), a training-free strategy that amplifies suppressed disposition-sensitive signals, significantly closing the performance gap without sacrificing moral-character performance.

Task-oriented proactive dialogue agents play a pivotal role in recruitment, particularly for steering conversations towards specific business outcomes, such as acquiring social-media contacts for private-channel conversion. Although supervised fine-tuning and reinforcement learning have proven effective for training such agents, their performance is heavily constrained by the scarcity of high-quality, goal-oriented domain-specific training data. To address this challenge, we propose SimRPD, a three-stage framework for training recruitment proactive dialogue agents. First, we develop a high-fidelity user simulator to synthesize large-scale conversational data through multi-turn online dialogue. Then we introduce a multi-dimensional evaluation framework based on Chain-of-Intention (CoI) to comprehensively assess the simulator and effectively select high-quality data, incorporating both global-level and instance-level metrics. Finally, we train the recruitment proactive dialogue agent on the selected dataset. Experiments in a real-world recruitment scenario demonstrate that SimRPD outperforms existing simulator-based data selection strategies, highlighting its practical value for industrial deployment and its potential applicability to other business-oriented dialogue scenarios.

Healthcare systems around the world are grappling with issues such as inefficient diagnostics, rising costs, and limited access to specialists. These challenges often contribute to delays in treatment and poorer health outcomes. Most existing AI and deep learning based health assessment systems offer limited interactivity and transparency, reducing their usefulness for user-centered health support. This research introduces a conversational chatbot powered by a Large Language Model (LLM), using GPT-4o, Retrieval-Augmented Generation, and explainable AI techniques. The chatbot engages users in a dynamic conversation to extract and normalize symptoms while identifying and ranking potential health conditions through similarity matching and adaptive questioning. Using Chain-of-Thought prompting, the system also provides more transparent explanations of its reasoning process. When evaluated against traditional machine learning models, including Naive Bayes, Logistic Regression, SVM, Random Forest, and KNN using both TF-IDF and CountVectorizer feature extraction, the proposed LLM-based system achieved a Top-1 accuracy of 90% and a Top-3 accuracy of 100%. The system was additionally evaluated through a cross-sectional expert evaluation involving 17 physicians across all 14 conditions, with the results indicating generally favorable assessments of conversational quality, early diagnostic plausibility, and safety-related criteria. These findings demonstrate the potential of explainable conversational AI as a health and well-being support tool for early symptom assessment. However, the proposed system is not intended for clinical diagnosis or clinical decision-making, and further validation would be required before any use in healthcare practice.