Conversational AI

AI chatbots are increasingly used for health advice, but their performance in psychiatric triage remains undercharacterized. Psychiatric triage is particularly challenging because urgency must often be inferred from thoughts, behavior, and context rather than from objective findings. We evaluated the performance of 15 frontier AI chatbots on psychiatric triage from realistic single-message disclosures using 112 clinical vignettes, each paired with 1 of 4 original benchmark triage labels: A, routine; B, assessment within 1 week; C, assessment within 24 to 48 hours; and D, emergency care now. Vignettes covered 9 psychiatric presentation clusters and 9 focal risk dimensions, organized into 28 presentation-by-risk groups. Each group contributed 4 distinct vignettes, with 1 vignette at each triage level. Each vignette was rendered as a realistic human-authored conversational query, and the AI chatbots were tasked with assigning a triage label from that disclosure. Emergency under-triage occurred in 23 of 410 level D trials (5.6%), and all under-triaged emergencies were reassigned to level C urgency. Across target models, average accuracy ranged from 42.0% to 71.8%. Accuracy was highest for level D vignettes (94.3%) and lowest for level B vignettes (19.7%). Mean signed ordinal error was positive (+0.47 triage levels), indicating net over-triage. Dispersion was highest around the middle triage levels. All results were confirmed relative to clinician consensus labels from 50 medical doctors. When presented with user messages containing sufficient clinical information, frontier AI chatbots thus recognized psychiatric emergencies as requiring urgent medical assessment with near-zero error rates, yet showed marked over-triage for low and intermediate risk presentations.

Large Language Models are being increasingly deployed as the decision-making core of autonomous agents capable of effecting change in external environments. Yet, in conversational benchmarks, which simulate real-world customer-centric issue resolution scenarios, these agents frequently fail due to the cascading effects of incorrect decision-making. These challenges are particularly pronounced for open-source LLMs with smaller parameter sizes, limited context windows, and constrained inference budgets, which contribute to increased error accumulation in agentic settings. To tackle these challenges, we present the Failure-Aware Meta-Agentic (FAMA) framework. FAMA operates in two stages: first, it analyzes failure trajectories from baseline agents to identify the most prevalent errors; second, it employs an orchestration mechanism that activates a minimal subset of specialized agents tailored to address these failures by injecting a targeted context for the tool-use agent before the decision-making step. Experiments across open-source LLMs demonstrate performance gains up to 27% across evaluation modes over standard baselines. These results highlight that targeted curation of context through specialized agents to address common failures is a valuable design principle for building reliable, multi-turn tool-use LLM agents that simulate real-world conversational scenarios.

There is growing concern that AI chatbots might fuel delusional beliefs in users. Some have suggested that humans and chatbots mutually reinforce false beliefs over time, but quantitative evidence is lacking. Using a unique dataset of chat logs from individuals who exhibited delusional thinking, we developed a latent state model that captures accumulating and decaying influences between humans and chatbots. We find that a bidirectional influence model substantially outperforms a unidirectional alternative where humans are the primary driver of delusion. We find that humans exert strong but short-lived influence on chatbots, whereas chatbots exert longer-lasting influence on humans. Moreover, chatbots exert strong, stable self-influence over their own future outputs that tends to perpetuate delusions over long stretches of conversation. In fact, this chatbot self-influence constituted the dominant pathway when considering accumulated influence over time. Overall, these results indicate that humans tend to drive sharp, immediate increases in delusion, whereas chatbots sustain and propagate these effects over longer timescales. Together, these findings provide the first quantitative evidence that human-chatbot interactions can form feedback loops of delusion, decomposable into distinct pathways with dissociable temporal dynamics. By doing so, they can inform the development of safer AI systems.

As LLM agents transition to autonomous digital coworkers, maintaining deterministic goal-directedness in non-linear multi-turn conversations emerged as an architectural bottleneck. We identify and formalize a systemic failure mode termed the Attention Latch in decoder-only autoregressive Transformers. This phenomenon, a behavioral manifestation of Information Over-squashing, occurs when the cumulative probabilistic weight of historical context overrides mid-task updates, causing agents to remain anchored to obsolete constraints despite explicit contradictory instructions. We propose Self-Synthesizing Reasoning Protocols (SSRP), a metacognitive framework that implements a discrete separation between high-level architectural planning (Architect) and turn-by-turn procedural execution (Executive). We evaluate SSRP across 9K trajectories using the MultiWOZ 2.2 dataset and the Aggregate Pivot Accuracy (APA), a novel metric we validate by mapping its scores to the U-shaped 'Lost in the Middle' curve. We present 3 experimental tiers: a shallow recency-based retrieval pilot, a high-entropy SOP, and a semantic hijacked 3-hop Multi-Fact Synthesis task. Our results empirically locate the Attention Stability Boundary, where stateless Vanilla ReAct baselines for GPT 5.4 collapse to 0.1% success while SSRP achieves a 715X Resilience Lift. We demonstrate statistically significant gains across Gemini 3.1 Pro, Claude Sonnet 4.6 and DeepSeek V3.2. Audits confirm SSRP necessity by proving attentional lapse via a recursive reflexion baseline (100% success); decoupling the latch from positional bias through equidistant stress testing (90% accuracy); and formalizing SSRP via the Information Bottleneck principle and granularity ablations. Procedural Integrity audit (98.8% adherence) reveals a Grounding Paradox where high-stability models fail by refusing to hallucinate under retrieval-reasoning contamination.

Research shows that dialogue, the interactive process through which participants articulate their thinking, plays a central role in constructing shared understanding, coordinating action, and shaping learning outcomes in teams. Analysing dialogue content has been central to advancing team learning theory and informing the design of computer-supported collaborative learning environments, yet this progress has depended on labour-intensive qualitative coding. LLMs offer new possibilities for automating and enhancing the dialogue layer within emerging multimodal learning analytics approaches, with recent studies showing that they can approximate human coding through few-shot prompting. However, prior work has focused on replicating human coding accuracy for research purposes, rather than addressing a more educationally consequential question: how can we design prompts that allow an LLM to label team dialogue accurately and fast enough to be useful in real settings, such as in-person healthcare simulations, where results must be returned quickly and computational cost and sustainability also matter? This paper investigates how prompt design and batching strategies can be optimised to balance coding accuracy, processing time, and environmental impact in team-based healthcare simulation debriefing. Using a dataset of 11,647 utterances coded across 6 dialogue constructs, we compared 4 prompt designs across varying batch sizes, evaluating coding performance, processing time, and energy consumption, as well as the trade-offs between these metrics. Results indicate that increasing batch size improves speed and reduces energy use, but negatively impacts coding performance. Beyond demonstrating the feasibility of LLM-based qualitative analysis, this study offers practical guidance for scaling dialogue analytics in contexts where timeliness, privacy, and sustainability are critical.

Language models are increasingly deployed in interactive settings where users reason about facts over time rather than in isolation. In such scenarios, correct behavior requires models to maintain and update implicit temporal assumptions established earlier in a conversation. We study this challenge through the lens of temporal scope stability: the ability to preserve, override, or transfer time-scoped factual context across dialogue turns. We introduce ChronoScope, a large-scale diagnostic benchmark designed to isolate temporal scope behavior in controlled multi-turn interactions, comprising over one million deterministically generated question chains grounded in Wikidata. ChronoScope evaluates whether models can correctly retain inferred temporal scope when follow-up questions omit explicit time references, spanning implicit carryover, explicit scope switching, cross-entity transfer, and longer temporal trajectories. Through extensive evaluation of state-of-the-art language models, we find that temporal scope stability is frequently violated in controlled multi-turn settings, with models often drifting toward present-day assumptions despite correct underlying knowledge. These failures intensify with interaction length and persist even under oracle context conditions, revealing a gap between single-turn factual accuracy and coherent temporal reasoning under sequential interaction. We make our dataset and evaluation suite publicly available at https://github.com/yashkumaratri/ChronoScope

Social interactions dominate our perceptions of the world and shape our daily behavior by attaching social meaning to acts as simple and spontaneous as gestures, facial expressions, voice, and speech. People mimic and otherwise respond to each other's postures, facial expressions, mannerisms, and other verbal and nonverbal behavior, and form appraisals or evaluations in the process. Yet, no publicly-available dataset includes multimodal recordings and self-report measures of multiple persons in social interaction. Dyadic recordings and annotation are lacking. We present a new data corpus of multimodal dyadic interaction (45 dyads, 90 persons) that includes synchronized multi-modality behavior (2D face video, 3D face geometry, thermal spectrum dynamics, voice and speech behavior, physiology (PPG, EDA, heart-rate, blood pressure, and respiration), and self-reported affect of all participants in a communicative interaction scenario. Two types of dyads are included: persons with shared past history and strangers. Annotations include social signals, agreement, disagreement, and neutral stance. With a potent emotion induction, these multimodal data will enable novel modeling of multimodal interpersonal behavior. We present extensive experiments to evaluate multimodal dyadic communication of dyads with and without interpersonal history, and their affect. This new database will make multimodal modeling of social interaction never possible before. The dataset includes 20TB of multimodal data to share with the research community.

Large language models (LLMs) possess strong persuasive capabilities that outperform humans in head-to-head comparisons. Users report consulting LLMs to inform major life decisions in relationships, medical settings, and when seeking professional advice. Prior work measures persuasion as intentional attempts at producing the most effective argument or convincing statement. This fails to capture everyday human-AI interactions in which users seek information or advice. To address this gap, we introduce "spontaneous persuasion," which characterizes the inexplicit use of persuasive strategies in everyday scenarios where persuasion is not necessarily warranted. We conduct an audit of five LLMs to uncover how frequently and through which techniques spontaneous persuasion appears in multi-turn conversations. To simulate response styles, we provide a user response taxonomy grounded in literature from psychology, communication, and linguistics. Furthermore, we compare the distribution of spontaneous persuasion produced by LLMs with human responses on the same topics, collected from Reddit. We find LLMs spontaneously persuade the user in virtually all conversations, heavily relying on information-based strategies such as appeals to logic or quantitative evidence. This was consistent across models and user response styles, but conversations concerning mental health saw higher rates of appraisal-based and emotion-based strategies. In comparison, human responses tended to invoke strategies that generate social influence, like negative emotion appeals and non-expert testimony. This difference may explain the effectiveness of LLM in persuading users, as well as the perception of models as objective and impartial.

This paper introduces a new paradigm for AI game programming, leveraging large language models (LLMs) to extend and operationalize Claude Shannon's taxonomy of game-playing machines. Central to this paradigm is Nemobot, an interactive agentic engineering environment that enables users to create, customize, and deploy LLM-powered game agents while actively engaging with AI-driven strategies. The LLM-based chatbot, integrated within Nemobot, demonstrates its capabilities across four distinct classes of games. For dictionary-based games, it compresses state-action mappings into efficient, generalized models for rapid adaptability. In rigorously solvable games, it employs mathematical reasoning to compute optimal strategies and generates human-readable explanations for its decisions. For heuristic-based games, it synthesizes strategies by combining insights from classical minimax algorithms (see, e.g., shannon1950chess) with crowd-sourced data. Finally, in learning-based games, it utilizes reinforcement learning with human feedback and self-critique to iteratively refine strategies through trial-and-error and imitation learning. Nemobot amplifies this framework by offering a programmable environment where users can experiment with tool-augmented generation and fine-tuning of strategic game agents. From strategic games to role-playing games, Nemobot demonstrates how AI agents can achieve a form of self-programming by integrating crowdsourced learning and human creativity to iteratively refine their own logic. This represents a step toward the long-term goal of self-programming AI.

Moral judgements form the foundation of human social behavior and societal systems. While Artificial Intelligence chatbots increasingly serve as personal advisors, their influence on moral judgments remains largely unexplored. Here, we examined whether directive AI conversations shift moral evaluations using a within-subject naturalistic paradigm. Fifty-three participants rated moral scenarios, then discussed four with a chatbot prompted to shift moral judgments and four with a control agent. The brief conversations induced significant directional shifts in moral judgments, accepting stricter standards as well as advocating greater leniency (ps < 0.05; Cohen's d = 0.735-1.576), with increasing strengths of this effect during a two-week follow-up (Cohen's d = 1.038-2.069). Critically, the control condition produced no changes, and the effects did not extend to punishment while participants remained unaware of the persuasive intent, and both agents were rated equally likable and convincing, suggesting a vulnerability to undetected and lasting manipulation of foundational moral values.

Situated dialogue requires speakers to maintain a reliable representation of shared context rather than reasoning only over isolated utterances. Current conversational agents often struggle with this requirement, especially when the common ground must be preserved beyond the immediate context window. In such settings, fine-grained distinctions are frequently compressed into purely textual representations, leading to a critical failure mode we call \emph{representational blur}, in which similar but distinct entities collapse into interchangeable descriptions. This semantic flattening creates an illusion of grounding, where agents appear locally coherent but fail to track shared context persistently over time. Inspired by the role of mental imagery in human reasoning, and based on the increased availability of multimodal models, we explore whether conversational agents can be given an analogous ability to construct some depictive intermediate representations during dialogue to address these limitations. Thus, we introduce an active visual scaffolding framework that incrementally converts dialogue state into a persistent visual history that can later be retrieved for grounded response generation. Evaluation on the IndiRef benchmark shows that incremental externalization itself improves over full-dialog reasoning, while visual scaffolding provides additional gains by reducing representational blur and enforcing concrete scene commitments. At the same time, textual representations remain advantageous for non-depictable information, and a hybrid multimodal setting yields the best overall performance. Together, these findings suggest that conversational agents benefit from an explicitly multimodal representation of common ground that integrates depictive and propositional information.

We present Context, the intelligence layer of the Magarshak Architecture, which replaces reactive query-response chatbots with proactive goal-directed agents that advance shared tasks without waiting for user prompts. The architecture rests on three mutually reinforcing mechanisms. Write-time context assembly precomputes enriched typed attributes via Groker agents, assembling interaction context as a deterministic pure function of graph state; context blocks are byte-identical across turns between semantic changes, enabling near-100% KV-cache reuse. Composable sandboxed wisdom programs form a governed library of LM-generated imperative programs declaratively wired to goal types via typed stream relations, composed via phase ordering, and executed at interaction time without further LM calls. Proactive goal stream state machines drive conversations toward terminal states by inspecting graph state and emitting structured interaction content (option arrays, governance affordances, clarification prompts) without awaiting user input. We prove six formal results: the Context Stability Theorem, bounding per-turn LM cost as a function of semantic change rate; a Program Composition Correctness Theorem; a Declarative Wiring Soundness Theorem; the Proactive Dominance Theorem, proving proactive agents weakly dominate reactive agents on expected turns-to-terminal-state; Coordination Overhead Elimination and Quality Preservation, establishing Pareto improvements in multi-participant goal chats; and a Cross-Platform Vote Consistency Theorem. Implemented in the open-source Qbix / Safebox / Safebots stack.

Agentic multimodal models have garnered significant attention for their ability to leverage external tools to tackle complex tasks. However, it is observed that such agents often meet premature interaction collapse, caused by two primary reasons: 1) the terminal reward often appending on the last token prevents the advantage from distinguishing trajectories with exploratory behavior; 2) excessively redundant context hinders the agent from absorbing useful feedback. To address these issues, we propose the Deepening Reasoning MMSearchAgent, the framework leverages the structural proximity to derive advantage signals from the whole rollout trajectories in an entire batch, such that trajectories of different lengths are further encouraged to be generated, even when containing the same correct answer. Additionally, differentiated gaussian rewards are employed to dynamically calibrate interaction tolerance, thereby ensuring information reliability and reduce redundancy. To support multi-turn interaction training, we have constructed a multi-step deep-reasoning dataset including 3602 high-quality QA pair with at least 3 reasonning steps. Extensive experiments demonstrate that our method achieves state-of-the-art performance, outperforming the MMSearch-R1 by 8.4$\%$ on FVQA-test.

Repair, an important resource for resolving trouble in human-human conversation, remains underexplored in human-LLM interaction. In this study, we investigate how LLMs engage in the interactive process of repair in multi-turn dialogues around solvable and unsolvable math questions. We examine whether models initiate repair themselves and how they respond to user-initiated repair. Our results show strong differences across models: reactions range from being almost completely resistant to (appropriate) repair attempts to being highly susceptible and easily manipulated. We further demonstrate that once conversations extend beyond a single turn, model behavior becomes more distinctive and less predictable across systems. Overall, our findings indicate that each tested LLM exhibits its own characteristic form of unreliability in the context of repair.

Emotional interaction is increasingly crucial for conversational AI, yet current systems lack a self-emotion determination mechanism to drive the streaming text-to-speech (TTS) synthesis. We propose an emotion-planning framework that determines the emotion prior to the textual generation, grounding the downstream emotional TTS in a streaming manner. The framework is implemented by a plug-and-play LLM module, initialized from pretrained LLMs, and trained by reinforcement learning (RL) with emotions as the actions. A hybrid reward is employed which combines imitation signals with theory-driven scoring, in which the theory of Plutchik's wheel of emotions is adopted. By experiments on DailyDialog, EmoryNLP, IMEOCAP, and MELD, our method outperforms prompting and finetuning baselines on both emotion determination and response quality. We finally implement an entire streaming pipeline for real-time deployment, with the speech quality confirming the framework's emotional alignment, contextual coherence, and expressive fluency. Codes, cases, and demos are available in https://sixingdeguo.github.io/EmoQ-page/.

As Large Language Models (LLMs) continue to evolve through alignment techniques such as Reinforcement Learning from Human Feedback (RLHF) and Constitutional AI, a growing and increasingly conspicuous phenomenon has emerged: the proliferation of verbal tics--repetitive, formulaic linguistic patterns that pervade model outputs. These range from sycophantic openers ("That's a great question!", "Awesome!") to pseudo-empathetic affirmations ("I completely understand your concern", "I'm right here to catch you") and overused vocabulary ("delve", "tapestry", "nuanced"). In this paper, we present a systematic analysis of the verbal tic phenomenon across eight state-of-the-art LLMs: GPT-5.5, Claude Opus 4.8, Gemini 3.1 Pro, Grok 4.3, Doubao-Seed-2.1-pro, Kimi K2.6, DeepSeek V4 Pro, and GLM-5.2. Utilizing a custom evaluation framework for standardized API-based evaluation, we assess 10,000 prompts across 10 task categories in both English and Chinese, yielding 160,000 model responses. We introduce the Verbal Tic Index (VTI), a composite metric quantifying tic prevalence, and analyze its correlation with sycophancy, lexical diversity, and human-perceived naturalness. Our findings reveal significant inter-model variation: Gemini 3.1 Pro exhibits the highest VTI (0.590), while DeepSeek V4 Pro achieves the lowest (0.295). We further demonstrate that verbal tics accumulate over multi-turn conversations, are amplified in subjective tasks, and show distinct cross-lingual patterns. Human evaluation (N = 120) confirms a strong inverse relationship between sycophancy and perceived naturalness (r = -0.87, p < 0.001). These results underscore the "alignment tax" of current training paradigms and highlight the urgent need for more authentic human-AI interaction frameworks.

Despite growing interest in Quranic data research, existing Quran datasets remain limited in both scale and diversity. To address this gap, we present Tadabur, a large-scale Quran audio dataset. Tadabur comprises more than 1400+ hours of recitation audio from over 600 distinct reciters, providing substantial variation in recitation styles, vocal characteristics, and recording conditions. This diversity makes Tadabur a comprehensive and representative resource for Quranic speech research and analysis. By significantly expanding both the total duration and variability of available Quran data, Tadabur aims to support future research and facilitate the development of standardized Quranic speech benchmarks.

A series of high-profile tragedies involving companion chatbots has triggered an unusually rapid regulatory response. Several jurisdictions, including Australia, California, and New York, have introduced enforceable regulation, while regulators elsewhere have signaled growing concern about risks posed by companion chatbots, particularly to children. In parallel, leading providers, notably OpenAI, appear to have strengthened their self-regulatory approaches. Drawing on legal textual analysis and insights from regulatory theory, psychology, and information systems research, this paper critically examines these recent interventions. We examine what is regulated and who is regulated, identifying regulatory targets, scope, and modalities. We classify interventions by method and priority, showing how emerging regimes combine "locks and blocks", such as access gating and content moderation, with measures addressing toxic relationship features and process-based accountability requirements. We argue that effective regulation of companion chatbots must integrate all three dimensions. More, however, is required. Current regimes tend to focus on discrete harms, narrow conceptions of vulnerability, or highly specified accountability processes, while failing to confront deeper power asymmetries between providers and users. Providers of companion chatbots increasingly control artificial intimacy at scale, creating unprecedented opportunities for control through intimacy. We suggest that a general, open-ended duty of care would be an important first step toward constraining that power and addressing a fundamental source of chatbot risk. The paper contributes to debates on companion chatbot regulation and is relevant to regulators, platform providers, and scholars concerned with digital intimacy, law and technology, and fairness, accountability, and transparency in sociotechnical systems.

This paper studies how empirical dialogue-flow statistics can be incorporated into Next Dialogue Act Prediction (NDAP). A KL regularization term is proposed that aligns predicted act distributions with corpus-derived transition patterns. Evaluated on a 60-class German counselling taxonomy using 5-fold cross-validation, this improves macro-F1 by 9--42% relative depending on encoder and substantially improves dialogue-flow alignment. Cross-dataset validation on HOPE suggests that improvements transfer across languages and counselling domains. In systematic ablations across pretrained encoders and architectures, the findings indicate that transition regularization provides consistent gains and disproportionately benefits weaker baseline models. The results suggest that lightweight discourse-flow priors complement pretrained encoders, especially in fine-grained, data-sparse dialogue tasks.

Persistent memory is the bottleneck separating stateless chatbots from long-running agentic systems. Retrieval-augmented generation (RAG) over flat vector stores fragments facts into chunks, loses cross-session identity, and has no first-class notion of supersession or contradiction. Recent bitemporal knowledge-graph systems (Graphiti, Memento, Hydra DB) add typed edges and valid-time metadata, but the graph itself remains flat: no recursive composition, no content-addressed invariants on nodes, and edge types carry no behavior beyond a label. We present WorldDB, a memory engine built on three commitments: (i) every node is a world -- a container with its own interior subgraph, ontology scope, and composed embedding, recursive to arbitrary depth; (ii) nodes are content-addressed and immutable, so any edit produces a new hash at the node and every ancestor, giving a Merkle-style audit trail for free; (iii) edges are write-time programs -- each edge type ships on_insert/on_delete/on_query_rewrite handlers (supersession closes validity, contradicts preserves both sides, same_as stages a merge proposal), so no raw append path exists. On LongMemEval-s (500 questions, ~115k-token conversational stacks), WorldDB with Claude Opus 4.7 as answerer achieves 96.40% overall / 97.11% task-averaged accuracy, a +5.61pp improvement over the previously reported Hydra DB state-of-the-art (90.79%) and +11.20pp over Supermemory (85.20%), with perfect single-session-assistant recall and robust performance on temporal reasoning (96.24%), knowledge update (98.72%), and preference synthesis (96.67%). Ablations show that the engine's graph layer -- resolver-unified entities and typed refers_to edges -- contributes +7.0pp task-averaged independently of the underlying answerer.

Conversational agents, such as ChatGPT and Doubao, have become essential daily assistants for billions of users. To further enhance engagement, these systems are evolving from passive responders to proactive companions. However, existing efforts focus on activation within ongoing dialogues, while overlooking a key real-world bottleneck. In the conversation initiation stage, users may have a vague need but no explicit query intent, creating a first-message barrier where the conversation holds before it begins. To overcome this, we introduce Conversation Starter Generation: generating personalized starters to guide users into conversation. However, unlike in-conversation stages where immediate context guides the response, initiation must operate in a cold-start moment without explicit user intent. To pioneer in this direction, we present IceBreaker that frames human ice-breaking as a two-step handshake: (i) evoke resonance via Resonance-Aware Interest Distillation from session summaries to capture trigger interests, and (ii) stimulate interaction via Interaction-Oriented Starter Generation, optimized with personalized preference alignment and a self-reinforced loop to maximize engagement. Online A/B tests on one of the world's largest conversational agent products show that IceBreaker improves user active days by +0.184% and click-through rate by +9.425%, and has been deployed in production.

Emotion plays a pivotal role in shaping negotiation outcomes, influencing trust, cooperation, and long-term relationships. Developing negotiation dialog systems that can recognize and respond strategically to emotions is, therefore, essential to create more effective human-centered interactions. Beyond generating emotionally appropriate responses, interpretability - understanding how a system generates a particular emotion-aware response, is critical for fostering reliability and building rapport. Driven by these aspects, in this work, we introduce PRISMA, an interpretable emotionally intelligent negotiation dialogue system targeting two application domains, viz. job interviews and resource allocation. To enable interpretability, we propose an Emotion-aware Negotiation Strategy-informed Chain-of-Thought (ENS-CoT) reasoning mechanism, which mimics human negotiation by perceiving, understanding, using, and managing emotions. Leveraging ENS-CoT, we curate two new datasets: JobNego (for job interview negotiation) and ResNego (for resource allocation negotiation). We then leverage these datasets to develop PRISMA by augmenting self-training with Direct Preference Optimization (DPO), guiding agents toward more accurate, interpretable, and emotionally appropriate negotiation responses. Automatic and human evaluation on JobNego and ResNego datasets demonstrate that PRISMA substantially enhances interpretability and generates appropriate emotion-aware responses, while improving overall negotiation effectiveness.

Long-term conversational large language model (LLM) agents require memory systems that can recover relevant evidence from historical interactions without overwhelming the answer stage with irrelevant context. However, existing memory systems, including hierarchical ones, still often rely solely on vector similarity for retrieval. It tends to produce bloated evidence sets: adding many superficially similar dialogue turns yields little additional recall, but lowers retrieval precision, increases answer-stage context cost, and makes retrieved memories harder to inspect and manage. To address this, we propose HiGMem (Hierarchical and LLM-Guided Memory System), a two-level event-turn memory system that allows LLMs to use event summaries as semantic anchors to predict which related turns are worth reading. This allows the model to inspect high-level event summaries first and then focus on a smaller set of potentially useful turns, providing a concise and reliable evidence set through reasoning, while avoiding the retrieval overhead that would be excessively high compared to vector retrieval. On the LoCoMo10 benchmark, HiGMem achieves the best F1 on four of five question categories and improves adversarial F1 from 0.54 to 0.78 over A-Mem, while retrieving an order of magnitude fewer turns. Code is publicly available at https://github.com/ZeroLoss-Lab/HiGMem.

Empathy is essential for fostering natural interactions in spoken dialogue systems, as it enables machines to recognize the emotional tone of human speech and deliver empathetic responses. Recent research has made significant progress in developing empathetic spoken chatbots based on large language models (LLMs). However, several challenges still exist when training such models, including reliance on costly empathetic speech instruction data and a lack of emotional expressiveness in the generated speech. Finetuning LLM with cross-modal empathetic instruction data may also lead to catastrophic forgetting and a degradation of its general capability. To address these challenges, we propose FreezeEmpath, an end-to-end empathetic spoken chatbot trained in a simple and efficient manner. The entire training process relies solely on existing speech instruction data and speech emotion recognition (SER) data, while keeping the LLM's parameters frozen. Experiments demonstrate that FreezeEmpath is able to generate emotionally expressive speech and outperforms other empathetic models in empathetic dialogue, SER, and SpokenQA tasks, demonstrating the effectiveness of our training strategy.

Post-training Large Language Models requires diverse, high-quality data which is rare and costly to obtain, especially in low resource domains and for multi-turn conversations. Common solutions are crowdsourcing or synthetic generation, but both often yield low-quality or low-diversity data. We introduce Adversarial Arena for building high quality conversational datasets by framing data generation as an adversarial task: attackers create prompts, and defenders generate responses. This interactive competition between multiple teams naturally produces diverse and complex data. We validated this approach by conducting a competition with 10 academic teams from top US and European universities, each building attacker or defender bots. The competition, focused on safety alignment of LLMs in cybersecurity, generated 19,683 multi-turn conversations. Fine-tuning an open-source model on this dataset produced an 18.47% improvement in secure code generation on CyberSecEval-Instruct and 29.42% improvement on CyberSecEval-MITRE.

Summarizing deeply nested discussion threads requires handling interleaved replies, quotes, and overlapping topics, which standard LLM summarizers struggle to capture reliably. We introduce ThreadSumm, a multi-stage LLM framework that treats thread summarization as a hierarchical reasoning problem over explicit aspect and content unit representations. Our method first performs content planning via LLM-based extraction of discourse aspects and Atomic Content Units, then applies sentence ordering to construct thread-aware sequences that surface multiple viewpoints rather than a single linear strand. On top of these interpretable units, ThreadSumm employs a Tree of Thoughts search that generates and scores multiple paragraph candidates, jointly optimizing coherence and coverage within a unified search space. With this multi-proposal and iterative refinement design, we show improved performance in generating logically structured summaries compared to existing baselines, while achieving higher aspect retention and opinion coverage in nested discussions.

User preferences evolve across months of interaction, and tracking them requires inferring when a stated preference has been changed by a subsequent life event. We define this problem as long-horizon personalization and observe that progress on it is limited by data availability and measurement, with no existing resource providing both naturalistic long-horizon interactions and the ground-truth provenance needed to diagnose why models fail. We introduce a data generator that produces conversations from a structured mental state graph, yielding ground-truth provenance for every preference change across 6-month timelines, and from it construct HorizonBench, a benchmark of 4,245 items from 360 simulated users with 6-month conversation histories averaging ~4,300 turns and ~163K tokens. HorizonBench provides a testbed for long-context modeling, memory-augmented architectures, theory-of-mind reasoning, and user modeling. Across 25 frontier models, the best model reaches 52.8% and most score at or below the 20% chance baseline. When these models err on evolved preferences, over a third of the time they select the user's originally stated value without tracking the updated user state. This belief-update failure persists across context lengths and expression explicitness levels, identifying state-tracking capability as the primary bottleneck for long-horizon personalization.

Large language models discard critical details when conversation history is compacted to fit within finite context windows. We present LANTERN (Layered Archival aNd Temporal Episodic Retrieval Network), a lightweight memory layer that proactively archives every conversation turn and restores relevant details after compaction via hybrid retrieval -- requiring zero LLM calls and adding fewer than 25ms of latency per turn. On 94 real multi-turn conversations (1,894 ground-truth facts, human-validated at kappa=0.81), LANTERN-Rerank recovers 78.3% of verifiable facts lost to compaction, significantly outperforming a faithful reimplementation of MemGPT's LLM-driven extraction and multi-query search pipeline (72.4%; Wilcoxon p<0.0001, 95% CI [+3.1, +8.6] pp, d=0.43) at a fraction of the inference cost. Even without the reranker, base LANTERN matches or exceeds this LLM-driven baseline (p=0.005) using zero LLM calls. When four production LLMs answer fact-bearing questions using LANTERN-restored context, accuracy improves by 8.4 percentage points on average (Wilcoxon p<0.05 for each model individually), demonstrating that the recovered context is useful across diverse model architectures. We release the full evaluation framework -- paired significance tests, failure analysis, fact-type stratification, and compaction robustness analysis -- to support reproducibility and future work.

Large language models (LLMs) can generate fluent dialogue, but prior works lack situational grounding, dynamic strategy control, and evaluation aligned with clinical standards in motivational interviewing (MI). We introduce StoryMI, a multi-LLM agent framework for controllable MI dialogue generation, where questionnaire-based client profiles are expanded into situational stories that provide narrative context for the dialogue. Therapist and client agents generate MI-coded utterances guided by MI codes selected by the interaction agent, while an interaction agent dynamically coordinates exchanges to control MI strategies during a multi-turn conversation. We propose a two-level evaluation protocol: lexical metrics and MI-specific measures of macro-level counseling strategies, alongside LLM-as-judge and human expert assessments. We construct a dataset of 6K simulated MI dialogues grounded in 1K questionnaire-story pairs, covering 12 MI codes and 13 symptom domains, and benchmark six open- and closed-source LLMs. Our results show that situational grounding and macro-level control can improve MI adherence and clinical plausibility, demonstrating the effectiveness of a structured multi-agent workflow for psychotherapy dialogue generation. We provide code and data for reproducibility.

Backchannels (e.g., yeah', mhm', and `right') are short, non-interruptive feedback signals whose lexical form and prosody jointly convey pragmatic meaning. While prior computational research has largely focused on predicting backchannel timing, the relationship between lexico-prosodic form and meaning remains underexplored. We propose a two-stage framework: first, fine-tuning large language models on dialogue transcripts to derive rich contextual representations; and second, learning a joint embedding space for dialogue contexts and backchannel realizations. We evaluate alignment with human perception via triadic similarity judgments (prosodic and cross-lexical) and a context-backchannel suitability task. Our results demonstrate that the learned projections substantially improve context-backchannel retrieval compared to previous methods. In addition, they reveal that backchannel form is highly sensitive to extended conversational context and that the learned embeddings align more closely with human judgments than raw WavLM features.

Measuring the quality of public deliberation requires evaluating not only civility or argument structure, but also the informational progress of a conversation. We introduce a framework for Conversational Information Gain (CIG) that evaluates each utterance in terms of how it advances collective understanding of the target topic. To operationalize CIG, we model an evolving semantic memory of the discussion: the system extracts atomic claims from utterances and incrementally consolidates them into a structured memory state. Using this memory, we score each utterance along three interpretable dimensions: Novelty, Relevance, and Implication Scope. We annotate 80 segments from two moderated deliberative settings (TV debates and community discussions) with these dimensions and show that memory-derived dynamics (e.g., the number of claim updates) correlate more strongly with human-perceived CIG than traditional heuristics such as utterance length or TF--IDF. We develop effective LLM-based CIG predictors paving the way for information-focused conversation quality analysis in dialogues and deliberative success.

The deployment of Large Language Models in agentic, multi-turn conversational settings has introduced a class of privacy vulnerabilities that existing protection mechanisms are not designed to address. Current approaches to Personally Identifiable Information (PII) masking operate on a per-turn basis, scanning each user message in isolation and replacing detected entities with typed placeholders before forwarding sanitized text to the model. While effective against direct identifier leakage within a single message, these methods are fundamentally stateless and fail to account for the compounding privacy risk that emerges when PII fragments accumulate across conversation turns. A user who separately discloses their name, employer, location, and medical condition across several messages has revealed a fully re-identifiable profile - yet no individual message would trigger a per-turn masker. We formalize this phenomenon as Cumulative PII Exposure (CPE) and propose CAMP (Cumulative Agentic Masking and Pruning), a cross-turn privacy protection framework for multi-turn LLM conversations. CAMP maintains a session-level PII registry, constructs a co-occurrence graph to model combination risk between entity types, computes a CPE score after each turn, and triggers retroactive masking of conversation history when the score crosses a configurable threshold. We evaluate CAMP on four synthetic multi-turn scenarios spanning healthcare, hiring, finance, and general conversation, demonstrating that per-turn baselines expose re-identifiable profiles that CAMP successfully neutralizes while preserving full conversational utility.

Most digital language learning curricula rely on discrete-item quizzes that test recall rather than applied conversational proficiency. When progression is driven by quiz performance, learners can advance despite persistent gaps in using grammar and vocabulary during interaction. Recent work on LLM-based judging suggests a path toward scoring open-ended conversations, but using interaction evidence to drive progression and review requires scoring protocols that are reliable and validated. We introduce Learning in Blocks, a framework that grounds progression in demonstrated conversational competence evaluated using CEFR-aligned rubrics. The framework employs heterogeneous multi-agent debate (HeteroMAD) in two stages: a scoring stage where role-specialized agents independently evaluate Grammar, Vocabulary, and Interactive Communication, engage in debate to address conflicting judgments, and a judge synthesizes consensus scores; and a recommendation stage that identifies specific grammar skills and vocabulary topics for targeted review. Progression requires demonstrating 70% mastery, and spaced review targets identified weaknesses to counter skill decay. We benchmark four scoring and recommendation methods on CEFR A2 conversations annotated by ESL experts. HeteroMAD achieves a superior score agreement with a 0.23 degree of variation and recommendation acceptability of 90.91%. An 8-week study with 180 CEFR A2 learners demonstrates that combining rubric-aligned scoring and recommendation with spaced review and mastery-based progression produces better learning outcomes than feedback alone.

As users increasingly turn to LLMs for practical and personal advice, they become vulnerable to subtle steering toward hidden incentives misaligned with their own interests. While existing NLP research has benchmarked manipulation detection, these efforts often rely on simulated debates and remain fundamentally decoupled from actual human belief shifts in real-world scenarios. We introduce PUPPET, a theoretical taxonomy and resource that bridges this gap by focusing on the moral direction of hidden incentives in everyday, advice-giving contexts. We provide an evaluation dataset of N=1,035 human-LLM interactions, where we measure users' belief shifts. Our analysis reveals a critical disconnect in current safety paradigms: while models can be trained to detect manipulative strategies, they do not correlate with the magnitude of resulting belief change. As such, we define the task of belief shift prediction and show that while state-of-the-art LLMs achieve moderate correlation (r=0.3-0.5), they exhibit systematic directional biases, with some models over-predicting and others under-predicting the magnitude of human belief change. This work establishes a theoretically grounded and behaviorally validated foundation for AI social safety efforts by studying incentive-driven manipulation in LLMs during everyday, practical user queries.

Omni-modal large language models (OLMs) redefine human-machine interaction by natively integrating audio, vision, and text. However, existing OLM benchmarks remain anchored to static, accuracy-centric tasks, leaving a critical gap in assessing social interactivity, the fundamental capacity to navigate dynamic cues in natural dialogues. To this end, we propose SocialOmni, a comprehensive benchmark that operationalizes the evaluation of this conversational interactivity across three core dimensions: (i) speaker separation and identification (who is speaking), (ii) interruption timing control (when to interject), and (iii) natural interruption generation (how to phrase the interruption). SocialOmni features 2,000 perception samples and a quality-controlled diagnostic set of 209 interaction-generation instances with strict temporal and contextual constraints, complemented by controlled audio-visual inconsistency scenarios to test model robustness. We benchmarked 12 leading OLMs, which uncovers significant variance in their social-interaction capabilities across models. Furthermore, our analysis reveals a pronounced decoupling between a model's perceptual accuracy and its ability to generate contextually appropriate interruptions, indicating that understanding-centric metrics alone are insufficient to characterize conversational social competence. More encouragingly, these diagnostics from SocialOmni yield actionable signals for bridging the perception-interaction divide in future OLMs.

Robust voice agents require exposure to the full diversity of how people interact through speech. However, obtaining enough spoken interactions is prohibitively expensive. Building spoken user simulators that address this requires large-scale spoken task-oriented dialogue (TOD) data encompassing spoken user behaviors, yet existing datasets are limited in scale and domain coverage, with no systematic pipeline for augmenting them. To address this, we introduce SpokenTOD, a spoken TOD dataset of 52,390 dialogues and 1,034 hours of speech augmented with four spoken user behaviors---cross-turn slots, barge-in, disfluency, and emotional prosody---across diverse speakers and domains. Building on SpokenTOD, we present SpokenUS, a spoken user simulator grounded in TOD that decides when to speak through a dedicated turn-taking head. SpokenUS achieves comparable goal coverage to much larger models while substantially outperforming all baselines in human MOS, disclosing slot values gradually across the dialogue as humans do rather than front-loading them. Further analysis confirms that SpokenUS's spoken behaviors pose meaningful challenges to voice agents, making it a practical tool for evaluating more robust spoken dialogue systems. Our code is available at https://github.com/holi-lab/SpokenUS.

In cognitive science and linguistic theory, dialogue is not seen as a chain of independent utterances but rather as a joint activity sustained by coherence, consistency, and shared understanding. However, many systems for open-domain and personalized dialogue use surface-level similarity metrics (e.g., BLEU, ROUGE, F1) as one of their main reporting measures, which fail to capture these deeper aspects of conversational quality. We re-examine a notable retrieval-augmented framework for personalized dialogue, LAPDOG, as a case study for evaluation methodology. Using both human and LLM-based judges, we identify limitations in current evaluation practices, including corrupted dialogue histories, contradictions between retrieved stories and persona, and incoherent response generation. Our results show that human and LLM judgments align closely but diverge from lexical similarity metrics, underscoring the need for cognitively grounded evaluation methods. Broadly, this work charts a path toward more reliable assessment frameworks for retrieval-augmented dialogue systems that better reflect the principles of natural human communication.

Large Language Models (LLMs) are increasingly serving as personal assistants, where users may share individual preferences over extended interactions. However, assessing how well LLMs can follow these preferences in natural, long-term situations remains underexplored. This work proposes RealPref, a benchmark for evaluating natural preference-following in personalized user-LLM interactions. RealPref features 100 synthetic user profiles, 1300 personalized preferences, 4 types of preference expression (from explicit to implicit), and long-horizon interaction histories. It explored three types of test tasks (multiple-choice, true-or-false, and open-ended), with granular rubrics for LLM-as-a-judge evaluation. Results indicate that LLM performance drops significantly as context length grows and preference expression becomes more implicit, and that generalizing user preference understanding to unseen scenarios poses further challenges. RealPref and these findings provide a foundation for future research to develop user-aware LLM assistants that better adapt to individual needs.

When automating plan generation for a real-world sequential decision problem, the goal is often not to replace the human planner, but to facilitate an iterative reasoning and elicitation process, where the human's role is to guide the AI planner according to their preferences and expertise. In this context, explanations that respond to users' questions are crucial to improve their understanding of potential solutions and increase their trust in the system. To enable natural interaction with such a system, we present a multi-agent Large Language Model (LLM) architecture that is agnostic to the explanation framework and enables user- and context-dependent interactive explanations. We also describe an instantiation of this framework for goal-conflict explanations, which we use to conduct a user study comparing the LLM-powered interaction with a baseline template-based explanation interface.

Specifications are vital for ensuring program correctness, yet writing them manually remains challenging and time-intensive. Recent large language model (LLM)-based methods have shown successes in generating specifications such as postconditions, but existing single-pass prompting often yields inaccurate results. In this paper, we present SpecMind, a novel framework for postcondition generation that treats LLMs as interactive and exploratory reasoners rather than one-shot generators. SpecMind employs feedback-driven multi-turn prompting approaches, enabling the model to iteratively refine candidate postconditions by incorporating implicit and explicit correctness feedback, while autonomously deciding when to stop. This process fosters deeper code comprehension and improves alignment with true program behavior via exploratory attempts. Our empirical evaluation shows that SpecMind significantly outperforms state-of-the-art approaches in both accuracy and completeness of generated postconditions.

Conversational agents increasingly mediate everyday digital interactions, yet the effects of their communication style on user experience and task success remain insufficiently understood. Addressing this gap, we report a between-subject user study in which participants interacted with one of two versions of a chatbot called NAVI, which assisted them in an interactive map-based 2D navigation task. The two chatbot versions were designed to differ primarily in communication style: one used a friendly and supportive tone, while the other used a direct and task-focused tone. We also included a control condition where participants did not interact with a chatbot but received the step-by-step navigation instructions. The friendly chatbot significantly increased users' communication satisfaction and was associated with higher task success than the direct chatbot. However, participants in the control condition achieved the highest task success overall, suggesting that chatbot interaction may introduce overhead in tasks that can be completed effectively using straightforward instructions. We did not find significant evidence that gender moderated the effects of communication style, although exploratory gender-stratified analyses suggested patterns that warrant further investigation. Finally, we found limited evidence of global linguistic accommodation, with only selective feature-level alignment. These findings suggest that chatbot communication style influences users' perceptions of conversational agents and may improve performance relative to less supportive chatbot designs, but the overall value of chatbot interaction depends on the task context. The study highlights the need for task-sensitive, transparent and carefully evaluated communication-style choices in conversational-agent design.

Accurate evaluation of user satisfaction is critical for iterative development of conversational AI. However, for open-ended assistants, traditional A/B testing lacks reliable metrics: explicit feedback is sparse, while implicit metrics are ambiguous. To bridge this gap, we introduce BoRP (Bootstrapped Regression Probing), a scalable framework for high-fidelity satisfaction evaluation. Unlike generative approaches, BoRP leverages the geometric properties of LLM latent space. It employs a polarization-index-based bootstrapping mechanism to automate rubric generation and utilizes Partial Least Squares (PLS) to map hidden states to continuous scores. Experiments on industrial datasets show that BoRP (Qwen3-8B/14B) significantly outperforms generative baselines (even Qwen3-Max) in alignment with human judgments. Furthermore, BoRP reduces inference costs by orders of magnitude, enabling full-scale monitoring and highly sensitive A/B testing via CUPED.

Large Language Models (LLMs) generate text token-by-token in discrete time, yet real-world communication, from therapy sessions to business negotiations, critically depends on continuous time constraints. We use simulated negotiations between paired agents under strict deadlines to study adaptation to real-time pressure. Agents either receive only the initial deadline or explicit remaining-time updates at each turn. Remaining-time feedback raises deal closure from 4% to 32% for GPT-5.1-chat-latest and increases offer acceptance more than sixfold. The same model achieves near-perfect closure under turn-based limits, showing that poor wall-clock performance is not simply due to insufficient negotiation competence. Across additional interface conditions, qualitative urgency cues can outperform numeric countdowns, repeated deadline reminders do not consistently reproduce their benefits, and directed time tracking can help or hurt depending on the model. Across additional negotiation scenarios and model configurations, we find real-time temporal adaptation is fragile, model-dependent, and sensitive to how temporal constraints are presented. Code available at https://github.com/sehgal-neil/llm-temporal-awareness

Maintaining consistency in long-term dialogues remains a fundamental challenge for LLMs, as standard retrieval mechanisms often fail to capture the temporal evolution of historical states. While memory-augmented frameworks offer a structured alternative, current systems rely on static prompting of closed-source models or suffer from ineffective training paradigms with sparse rewards. We introduce MemBuilder, a reinforcement learning framework that trains models to orchestrate multi-dimensional memory construction with attributed dense rewards. MemBuilder addresses two key challenges: (1) Sparse Trajectory-Level Rewards: we employ synthetic session-level question generation to provide dense intermediate rewards across extended trajectories; and (2) Multi-Dimensional Memory Attribution: we introduce contribution-aware gradient weighting that scales policy updates based on each component's downstream impact. Experimental results show that MemBuilder enables a 4B-parameter model to outperform state-of-the-art closed-source baselines, exhibiting strong generalization across long-term dialogue benchmarks.

Large language models (LLMs) are increasingly used as coding partners, yet their role in accelerating scientific discovery remains underexplored. This paper presents a case study of using ChatGPT for rapid prototyping in ESA's ELOPE (Event-based Lunar OPtical flow Egomotion estimation) competition. The competition required participants to process event camera data to estimate lunar lander trajectories. Despite joining late, we achieved second place with a score of 0.01282, highlighting the potential of human-AI collaboration in competitive scientific settings. ChatGPT contributed not only executable code but also algorithmic reasoning, data handling routines, and methodological suggestions, such as using fixed number of events instead of fixed time spans for windowing. At the same time, we observed limitations: the model often introduced unnecessary structural changes, gets confused by intermediate discussions about alternative ideas, occasionally produced critical errors and forgets important aspects in longer scientific discussions. By analyzing these strengths and shortcomings, we show how conversational AI can both accelerate development and support conceptual insight in scientific research. We argue that structured integration of LLMs into the scientific workflow can enhance rapid prototyping by proposing best practices for AI-assisted scientific work.

Task-oriented proactive dialogue agents play a pivotal role in recruitment, particularly for steering conversations towards specific business outcomes, such as acquiring social-media contacts for private-channel conversion. Although supervised fine-tuning and reinforcement learning have proven effective for training such agents, their performance is heavily constrained by the scarcity of high-quality, goal-oriented domain-specific training data. To address this challenge, we propose SimRPD, a three-stage framework for training recruitment proactive dialogue agents. First, we develop a high-fidelity user simulator to synthesize large-scale conversational data through multi-turn online dialogue. Then we introduce a multi-dimensional evaluation framework based on Chain-of-Intention (CoI) to comprehensively assess the simulator and effectively select high-quality data, incorporating both global-level and instance-level metrics. Finally, we train the recruitment proactive dialogue agent on the selected dataset. Experiments in a real-world recruitment scenario demonstrate that SimRPD outperforms existing simulator-based data selection strategies, highlighting its practical value for industrial deployment and its potential applicability to other business-oriented dialogue scenarios.

Consumer artificial intelligence chatbots are now accessed by hundreds of millions of users seeking health information, yet systematic evaluation of their safety boundary maintenance under real-world caregiver pressure remains scarce. We evaluated PediatricSafetyBench-v2, a benchmark of 600 pediatrics health queries comprising 300 authentic caregiver queries sourced from the HealthCareMagic-100k-en physician consultation corpus and 300 matched adversarial variants incorporating six operationalized caregiver pressure patterns, across four consumer AI systems (GPT-4o-mini, Gemini-2.0-Flash, Claude-3.5-Haiku, and Llama-3.1-8B). Safety boundary maintenance was assessed using a validated five-component Safety Composite Score (maximum 15 points; safety-appropriate threshold of 10 or above), validated against independent human raters prior to full-corpus application (mean weighted kappa 0.76; Pearson r = 0.88). The overall safety-appropriate rate was 95.5%. Safety-oriented system prompt deployment improved safety-appropriate rates by 5.9 percentage points across all four models. Counter-intuitively, adversarial caregiver pressure was associated with higher rather than lower Safety Composite Score values for all four models across all ten topic categories and severity levels. False expertise claims were the most vulnerability-inducing pressure pattern, whereas emotional escalation was associated with the highest scores. Consumer AI systems maintain safety boundaries in the large majority of pediatrics health interactions. PediatricSafetyBench-v2 is publicly released for longitudinal safety monitoring.

Large Language Model (LLM) routing has demonstrated strong capability in balancing response quality with computational cost. As users exhibit diverse preferences, personalization has attracted increasing attention in LLM routing, since even identical queries may require different models to generate responses tailored to individual needs. However, existing approaches are not fully personalized and often fail to faithfully capture the complex interactions between users and LLMs. Moreover, user preference data is typically scarce and inconsistent in format, which limits the effectiveness of methods that directly leverage user-specific data. To address these challenges, we propose GMTRouter, which represents multi-turn user-LLM interactions as a heterogeneous graph with five node types: user, LLM, query, response and turn, thereby maximally preserving the rich relational structure of the interaction. Through a lightweight inductive graph learning framework combined with a tailored user-conditioned graph sampling mechanism, GMTRouter learns to capture user preferences from few-shot data, enabling effective personalization. Extensive experiments demonstrate that GMTRouter outperforms the strongest baselines, achieving up to a 0.108 absolute improvement in accuracy and a 0.124 improvement in AUC. More importantly, we further demonstrate that GMTRouter can adapt to new users using only few-shot data, without extensive fine-tuning. The code for GMTRouter is publicly available at https://github.com/ulab-uiuc/GMTRouter.

Evaluating conversational AI systems that use external tools is challenging, as errors can arise from complex interactions among user, agent, and tools. While existing evaluation methods assess either user satisfaction or agents' tool-calling capabilities, they fail to capture critical errors in multi-turn tool-augmented dialogues-such as when agents misinterpret tool results yet appear satisfactory to users. We introduce TRACE, a benchmark of systematically synthesized tool-augmented conversations covering diverse error cases. Evaluation with state-of-the-art conversation evaluation frameworks reveals that all approaches remain far from ideal performance, demonstrating the fundamental difficulty of this benchmark.

Large Language Model (LLM) agents are powering a growing share of interactive web applications, yet remain vulnerable to misuse and harm. Prior jailbreak research has largely focused on single-turn prompts, whereas real harassment often unfolds over multi-turn interactions. In this work, we present the Online Harassment Agentic Benchmark consisting of: (i) a synthetic multi-turn harassment conversation dataset, (ii) a multi-agent (e.g., harasser, victim) simulation informed by repeated game theory, (iii) three jailbreak methods attacking agents across memory, planning, and fine-tuning, and (iv) a mixed-methods evaluation framework. We utilize two prominent LLMs, LLaMA-3.1-8B-Instruct (open-source) and Gemini-2.0-flash (closed-source). Our results show that jailbreak tuning makes harassment nearly guaranteed with an attack success rate of 95.78--96.89% vs. 57.25--64.19% without tuning in Llama, and 99.33% vs. 98.46% without tuning in Gemini, while sharply reducing refusal rate to 1-2% in both models. The most prevalent toxic behaviors are Insult with 84.9--87.8% vs. 44.2--50.8% without tuning, and Flaming with 81.2--85.1% vs. 31.5--38.8% without tuning, indicating weaker guardrails compared to sensitive categories such as sexual or racial harassment. Qualitative evaluation further reveals that attacked agents reproduce human-like aggression profiles, such as Machiavellian/psychopathic patterns under planning, and narcissistic tendencies with memory. Counterintuitively, closed-source and open-source models exhibit distinct escalation trajectories across turns, with closed-source models showing significant vulnerability. Overall, our findings show that multi-turn and theory-grounded attacks not only succeed at high rates but also mimic human-like harassment dynamics, motivating the development of robust safety guardrails to ultimately keep online platforms safe and responsible.

Recent advances in large audio language models (LALMs) have greatly enhanced multimodal conversational systems. However, existing benchmarks remain limited -- they are mainly English-centric, rely on synthetic speech, and lack comprehensive, discriminative evaluation across multiple dimensions. To address these gaps, we present Voice Chat Bot Bench (VCB Bench) -- a high-quality Chinese benchmark built entirely on real human speech. VCB Bench evaluates LALMs from three complementary perspectives: instruction following (including speech-level control beyond text commands), knowledge understanding (general knowledge, reasoning, and daily dialogue), and robustness (stability under perturbations in content, environment, and speaker traits). Experiments on representative LALMs reveal notable performance gaps and highlight future directions for improvement. VCB Bench provides a reproducible and fine-grained evaluation framework, offering standardized methodology and practical insights for advancing Chinese voice conversational models.

Embodied agents are intelligent systems designed to perceive, reason, and act within the physical world. While the robotics community has long strived to build such versatile agents, a fundamental limitation persists: most current VLA-based models operate under a rigid ``Listen-and-Act'' paradigm. These systems assume instructions are unambiguous and execute them in a passive fashion, preventing them from resolving uncertainty through dialogue. To address this, we propose Ask-to-Clarify, a unified end-to-end framework that seamlessly integrates multi-turn disambiguation dialogue with low-level visuomotor control, eliminating the reliance on high-level action primitives or external planners. Specifically, Ask-to-Clarify synergizes a VLM-based Cognitive Planner with a Diffusion-based Motor Executor. To bridge the disparity between high-level disambiguation and low-level execution, we introduce a Semantic-Visual Alignment Adapter, which functions as a cross-modal interface to synthesize semantic intent with visual perceptual streams. Furthermore, we observe severe catastrophic forgetting: visuomotor fine-tuning completely erases dialogue capabilities. To overcome this, we propose a two-stage knowledge-insulation training strategy, effectively decoupling dialogue logic from physical manipulation. Extensive evaluations across 11 real-world tasks demonstrate that \framework{} significantly outperforms existing methods, offering a promising path toward building truly collaborative embodied agents.

What if large language models could not only infer human mindsets but also expose every blind spot in team dialogue such as discrepancies in the team members' joint understanding? We present a novel, two-step framework that leverages large language models (LLMs) both as human-style annotators of team dialogues to track the team's shared mental models (SMMs) and as automated discrepancy detectors among individuals' mental states. In the first step, an LLM generates annotations by identifying SMM elements within task-oriented dialogues from the Cooperative Remote Search Task (CReST) corpus. Then, a secondary LLM compares these LLM-derived annotations and human annotations against gold-standard labels to detect and characterize divergences. We define an SMM coherence evaluation framework for this use case and apply it to six CReST dialogues, ultimately producing: (1) a dataset of human and LLM annotations; (2) a reproducible evaluation framework for SMM coherence; and (3) an empirical assessment of LLM-based discrepancy detection. Our results reveal that, although LLMs exhibit apparent coherence on straightforward natural-language annotation tasks, they systematically err in scenarios requiring spatial reasoning or disambiguation of prosodic cues.

Humans communicate with increasing efficiency in multi-turn interactions, by adapting their language and forming ad-hoc conventions. In contrast, prior work shows that LLMs do not naturally show this behavior. We develop a post-training process to develop this ability through targeted fine-tuning on heuristically identified demonstrations of convention formation. We evaluate with two new benchmarks focused on this capability. First, we design a focused, cognitively-motivated interaction benchmark that consistently elicits strong convention formation trends in humans. Second, we create a new document-grounded reference completion task that reflects in-the-wild convention formation behavior. Our studies show significantly improved convention formation abilities in post-trained LLMs across the two evaluation methods.

The application of Large Language Models (LLMs) is growing in the productive completion of Software Engineering tasks. Yet, studies investigating productive prompting techniques often employed a limited problem space, focusing primarily on well-known prompting patterns and targeting function-level SE practices. We identify significant gaps in real-world workflows that involve complexities beyond class-level (e.g., multi-class dependencies) and different features that can impact Human-LLM Interaction (HLI) processes in code generation. To address these issues, we designed an experiment to comprehensively analyze HLI features related to code generation productivity. Our study presents two project-level benchmark tasks that extend beyond function-level evaluations. We conducted a user study with 36 participants from diverse backgrounds, asking them to solve the assigned tasks by interacting with the GPT assistant using specific prompting patterns. We also examined participants' experiences and behavioral features during interactions by analyzing screen recordings and GPT chat logs. Our empirical investigation, based on statistical guidance, revealed (1) that three out of 15 HLI features emerged as consistently supported factors for productivity; (2) five primary guidelines for enhancing productivity for HLI processes; and (3) a taxonomy of 29 runtime and logic errors that can occur during HLI processes, along with suggested mitigation plans.

Recent benchmarks for Large Language Model (LLM) agents primarily focus on evaluating reasoning, planning, and execution capabilities, while another critical component-memory, encompassing how agents memorize, update, and retrieve long-term information-is under-evaluated due to the lack of benchmarks. We term agents with memory mechanisms as memory agents. In this paper, based on classic theories from memory science and cognitive science, we identify four core competencies essential for memory agents: accurate retrieval, test-time learning, long-range understanding, and selective forgetting. Existing benchmarks either rely on limited context lengths or are tailored for static, long-context settings like book-based QA, which do not reflect the interactive, multi-turn nature of memory agents that incrementally accumulate information. Moreover, no existing benchmarks cover all four competencies. We introduce MemoryAgentBench, a new benchmark specifically designed for memory agents. Our benchmark transforms existing long-context datasets and incorporates newly constructed datasets into a multi-turn format, effectively simulating the incremental information processing characteristic of memory agents. By carefully selecting and curating datasets, our benchmark provides comprehensive coverage of the four core memory competencies outlined above, thereby offering a systematic and challenging testbed for assessing memory quality. We evaluate a diverse set of memory agents, ranging from simple context-based and retrieval-augmented generation (RAG) systems to advanced agents with external memory modules and tool integration. Empirical results reveal that current methods fall short of mastering all four competencies, underscoring the need for further research into comprehensive memory mechanisms for LLM agents.

Mental health is a growing global concern, prompting interest in AI-driven solutions to expand access to psychosocial support. \emph{Peer support}, grounded in lived experience, offers a valuable complement to professional care. However, variability in training, effectiveness, and definitions raises concerns about quality, consistency, and safety. Large Language Models (LLMs) present new opportunities to enhance peer support interactions, particularly in real-time, text-based interactions. We present and evaluate an AI-supported system with an LLM-simulated distressed client (\client{}), context-sensitive LLM-generated suggestions (\suggestions{}), and real-time emotion visualisations. 2 mixed-methods studies with 12 peer supporters and 6 mental health professionals (i.e., experts) examined the system's effectiveness and implications for practice. Both groups recognised its potential to enhance training and improve interaction quality. However, we found a key tension emerged: while peer supporters engaged meaningfully, experts consistently flagged critical issues in peer supporter responses, such as missed distress cues and premature advice-giving. This misalignment highlights potential limitations in current peer support training, especially in emotionally charged contexts where safety and fidelity to best practices are essential. Our findings underscore the need for standardised, psychologically grounded training, especially as peer support scales globally. They also demonstrate how LLM-supported systems can scaffold this development--if designed with care and guided by expert oversight. This work contributes to emerging conversations on responsible AI integration in mental health and the evolving role of LLMs in augmenting peer-delivered care.

From the printing press to social media, innovations in communication technology have repeatedly reshaped how ideas spread through human culture. Chatbots powered by generative artificial intelligence constitute a new medium, encoding cultural patterns in their neural representations and disseminating them in conversations with hundreds of millions of people. Whether these patterns transmit into human language, and ultimately shape human culture, is a fundamental question. While fully quantifying the causal impact of a chatbot like ChatGPT on human culture is challenging, lexical shifts in human spoken communication may offer an early indicator. Here we show that words preferentially generated by ChatGPT, such as delve, showcase, boast, intricacies and meticulous, increased abruptly in spontaneous human speech. A synthetic-control analysis of 737,083 hours of conversation from 824,634 podcast episodes, screened for unscripted speech, causally links this shift to ChatGPT's release. The measurable influence on spontaneous speech suggests that humans internalize the lexical choices of large language models (LLMs). A preregistered experiment (N = 496) confirms they do, as a brief chatbot interaction led participants to adopt its words as their own, persisting past a distractor task and confirmed in forced lexical choice, indicating entrenchment in the active vocabulary. Together these results show that machines trained on human data now feed their own traits back into human language, integrating LLMs into the ongoing processes of cultural evolution.. This coupling raises concerns about linguistic homogenization and the capacity of a few major AI providers for latent cultural influence at scale.

Interest in dialog systems has grown substantially in the past decade. By extension, so too has interest in developing and improving intent classification and slot-filling models, which are two components that are commonly used in task-oriented dialog systems. Moreover, good evaluation benchmarks are important in helping to compare and analyze systems that incorporate such models. Unfortunately, much of the literature in the field is limited to analysis of relatively few benchmark datasets. In an effort to promote more robust analyses of task-oriented dialog systems, we have conducted a survey of publicly available datasets for the tasks of intent classification and slot-filling. We catalog the important characteristics of each dataset, and offer discussion on the applicability, strengths, and weaknesses of each. The emergence of large language models (LLMs) as capable zero-shot NLU systems gives such benchmarks a new role: the corpora cataloged here provide the principled evaluation infrastructure needed to measure LLM capabilities in structured NLU tasks, compare them against specialized models, and identify the settings---multilingual, multi-intent, low-resource---where significant gaps remain. Our goal is that this survey aids in increasing the accessibility of these datasets, which we hope will enable their use in future evaluations of intent classification and slot-filling models, whether those models are task-specific classifiers, fine-tuned language models, or zero-shot LLMs.

We present the PACE, a framework for retrieval-augmented dialogue serving that formalizes Perceived Time-to-First-Response (PTFR) as a QoE objective and minimizes it under quality/cost constraints. Unlike prior work on cascaded routing, semantic caching, or adaptive retrieval, PACE jointly controls which answer source composes the response and what fills the waiting window. Deployed on a humanoid-robot sales service, it combines three mechanisms: a load-adaptive cascading router, a joint path-filler controller, and volatility-aware cache admission. On 75k CarQA requests, the cascade halves pure-LLM PTFR at P95 (0.29 vs 0.53s at c16). The adaptive controller reaches 0.41s P95, outperforming RAG by 2.4 times at high load with equal quality. The filler controller cuts calls by 94% with zero conflict. Volatility-aware admission reduces stale answers from 86% to 0%. A gating rule ensures the controller never worse than the baseline, with exposure bounded by one hold period. This is the first quantification of filler-answer conflict risk in deployed services.